Wati was super easy to use. They helped us set up and resolve issues during onboarding and while creating templates. Troubleshooting meta is difficult, and Wati helped us do this easily.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has good automations,and instant approval of templates and other things.Easy UI to implement the bots. price could ve been country based
Company replied
Technical team are excellent and fixed the issues I was facing and now I am one happy customer. Many thanks for your help
Company replied
Hi, WATI has been super easy to use! Use it for our events business to promote our events, and we push out 1-3 blasts per month. Love the new retry feature y'all have and how quickly can i design and... See more
Company replied
Company details
- Business-to-Business service
- Business development service
- CRM Provider
- Ecommerce solution provider
- Software company
- Software Vendor
Written by the company
Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot.
Contact info
Hong Kong
- support@wati.io
- wati.io
3.5
Average
239 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Power up your SMB with Whatsapp by Wati
Ease of setup, simple platform, good chatbot and great customer support team. New features are regularly added. Regular training program to leverage full capability of Wati. Making Whatsapp easy to use. Good analytics on message sent and stats.
15 April 2025
Unprompted review
Reply from Wati
Thank you so much, Angad! Really glad to hear that our setup flow, platform features and customer support are working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
Wati an excellent WABA
Wati is really making my customer feels good and gives them feel of trusted company. It has very good dashboard and implementation and activation of account is very much convenient.
The only thing that I want is payment in INR which will be beneficiary to us as we can get GST invoice.
15 April 2025
Unprompted review
Reply from Wati
Thank you, Pratik! It's incredibly rewarding to hear that Wati has made a tangible difference — enhancing service quality. That kind of real-world result is exactly why we do what we do.
We're rooting for your business and excited to keep being part of your growth journey!
Excellent product friendly and easy to install
Excellent product easy to operate and install Highly recommend
1 July 2024
Unprompted review
Reply from Wati
Thank you for the lovely review, פוקוס! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
Extremely disappointed with Wati.
Extremely disappointed with Wati.
I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform.
13 April 2025
Unprompted review
Reply from Wati
Hi Tarek,
We’re really sorry to hear about your experience and completely understand your frustration. Missing your scheduled call and the confusion around billing is not the experience we aim to provide.
We’re actively working to fix these gaps and appreciate you bringing this to our attention. If you’re open to it, please reach out to Shirish@wati.io or Ashwin@wati.io — we’d love the chance to make things right.
Thanks again for your honest feedback.
Team Wati
game changer for whatsapp marketing.
Wayi has completely transformed the way we handle whatsapp communication for our business. the platform is userfriemdly, reliable and packed with features that make marketing customer support to much more efficient. the automation tools and integration have saved us a lot of time and the support team is always responsive and helpful.
15 August 2024
Unprompted review
Reply from Wati
Thank you so much, Dr. Alka Banker! Really glad to hear that our automation tools and customer support is working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
Wati review after using it for 8 months
I've been using Wati for Whatsapp Marketing automation for over 8 months now. This has been my go to tool as it allows me to create multiple templates and send multiple broadcast messages to my audience. It allows me to keep an eye on real time messages.
8 April 2025
Unprompted review
Reply from Wati
Thank you so much, Dr. Prajakta Pawar! Really glad to hear that our templates creation and broadcasting tools are working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
I am extremely disappointed with the…
I am extremely disappointed with the service provided by Wati. 😞 I subscribed to their platform for automation tools like abandoned cart recovery and marketing for my website inaayastore.com, but the experience has been nothing short of frustrating. 😤
Despite raising two support tickets, I have received little to no support. 🚫 The first ticket was closed by someone named Jasperet without any resolution, and the second ticket, currently active with Vivek, has not been responded to at all. 🕒 This is not what I expected from a professional service, and it has been a waste of my time and money. 💸
The lack of communication, poor customer service, and unhelpful responses have left me with no choice but to cancel my subscription. ❌ I would not recommend this service to anyone looking for reliable automation or support. 😡
7 April 2025
Unprompted review
Reply from Wati
Hi Inaaya,
We’re truly sorry to hear about your recent experience with Wati, and we completely understand your frustration. This is not the level of service we aim to deliver, and we sincerely apologize for the inconvenience caused.
We take all feedback seriously and are actively looking into what went wrong with your support tickets. We assure you that this is not reflective of our usual standards, and we’re committed to resolving this as quickly as possible.
To make things right, please contact us directly at Shirish@wati.io or Ashwin@wati.io, and we’ll ensure your concerns are addressed with the urgency and care they deserve.
Thank you!
Team Wati
Amazing Support Team and Even more amazing Tool
We use this tool to engage with potential customers and existing customers, this allows us to play around with the flow builder to automate monotonous chats and auto assign chats to required teams while making sure we do the best we can to add a human touch to everything including our campaigns.
28 March 2025
Unprompted review
Reply from Wati
Hi Naman,
Thanks so much for your kind words! 😊 It’s great to hear that Wati is helping you streamline chats while keeping that personal touch—exactly what we aim for! 🚀
Excited to keep supporting you and bring even more useful features your way. Stay tuned! 💚
Thank you!
Team Wati
They keep charging after cancellation email
They keep charging even though I have emailed them to close my account. Just because someone must reply and to the cancellation process it took 88 days to understand that they need to cancel my account
and they kept charging me for 2 months
27 March 2025
Unprompted review
Reply from Wati
Hi Tamer,
We sincerely apologize for the inconvenience you faced during the cancellation process. This is not the experience we want for our customers, and we truly appreciate your patience.
We’d love the opportunity to make things right. Please reach out to us directly at shirish@wati.io & ashwin@wati.io, and we’ll ensure your concerns are addressed promptly.
Thank you!
Team Wati
Billing Fraud by Wati
I had a pathetic experience on Wati. The company is so unethical that you won’t find an option to cancel subscription yourself. For that you need to contact them on email and wait for their response. I messaged them, but they kept charging my card. My emails were clear seeking cancellation and stop charging my card. They are still renewing it and it was last renewed yesterday.
Due to technical bugs, we couldn’t use it and you will be surprised to know that we are being billed despite the fact that we never used the service even once. I have all receipts and emails for records, and can be shared to TrustPilot if anyone doubts authenticity of this review.
Their policy says the amount is unconditionally non refundable. Since it is a prepaid service, it is pity that you can’t cancel your subscription yourself or delete your card.
27 March 2025
Unprompted review
Reply from Wati
Hi Ratingo,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be. That’s definitely not the experience we want anyone to have with Wati.
Our goal is to make things as smooth as possible for our customers, and we truly regret that this process has been frustrating for you. While our subscription policies are set up to ensure continuity, we never want anyone to feel stuck or unheard.
We’d really love the chance to make this right for you. Please reach out to us directly at shirish@wati.io or ashwin@wati.io, and we’ll personally look into this and help sort it out as quickly as possible.
Thank you!
Team Wati
Wati.io is fraud..they didn't inform me…
Wati.io is fraud..they didn't inform me that I cannot use whatsapp groups and communities in wati and I purchased plan which I could not use it also. I immediately asked refund and they refused it
17 March 2025
Unprompted review
Reply from Wati
Hi Divya,
We’re sorry to hear about your experience. We understand how frustrating this must be.
Our team is here to help resolve this issue as quickly as possible. Please contact Shirish@wati.io and Ashwin@wati.io, and we will do our best to assist you.
Looking forward to making this right for you.
Team Wati
Cannot Receive Clients' Messages – The Very Reason We Pay WATI
We've been extremely patient, but the issue of new messages from clients not appearing in chat remains unresolved. It's been over two weeks, and we are still waiting for a fix.
Considering that we have over 20 accounts with WATI and spend more than £2,000 per month, this level of service is unacceptable. If this is how a long-term, high-value customer is treated, I can’t imagine what other users might experience.
We need this issue resolved immediately, or we will have to reconsider our options.
28 February 2025
Unprompted review
Reply from Wati
Hi Davis,
Since this issue has been resolved, could we request you to revise this review as per your experience?
Thank you,
The Wati Team
2 years fantastic experience
I have been using wati for 2 years now and my experience was fantastic.
16 May 2024
Unprompted review
Reply from Wati
Hi Atik,
Thank you for being a part of our journey for the past two years! We're thrilled to hear about your fantastic experience with Wati.
We look forward to continuing to support your business and making your experience even better in the future! 🚀💚
Thank you!
Team Wati
Extremely Unprofessional
Unbelievably unprofessional! I was scheduled for a meeting, and after waiting for 30 minutes, no one showed up. Upon following up via email, I was informed that the person (Jason) was on sick leave and couldn’t attend.
If they knew this in advance, why didn’t they inform me? Instead, I kept receiving reminders to join the demo call. A complete disregard for people’s time!
27 February 2025
Unprompted review
Reply from Wati
Hi Gulrukh Lodhi,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience you faced. We completely understand your frustration—your time is valuable, and this is not the experience we want any of our customers to have.
We are addressing this internally to ensure such lapses do not happen again.
We would love the opportunity to make this right and reschedule your demo at your earliest convenience.
Please reach out directly to Shirish@wati.io or Ashwin@wati.io for quicker support, and we will personally ensure that your concerns are addressed promptly.
Thank you!
Team Wati
Wati has been an excellent companion…
Wati has been an excellent companion for our bulk WhatsApp messaging needs. It's a highly user-friendly platform that has helped us seamlessly reach out to our prospects. Thanks to Wati, we've successfully converted several prospects into clients. It’s our go-to platform for efficient and effective WhatsApp bulk messaging.
22 February 2024
Reply from Wati
Hi Niheeth,
Thank you so much for your wonderful feedback! We're thrilled to hear that Wati has been instrumental in helping you connect with prospects and convert them into clients. It’s great to know that our platform is making bulk WhatsApp messaging seamless and effective for you.
Your support and trust in Wati mean the world to us! If there’s anything else we can do to enhance your experience, feel free to let us know—we’re always here to help.
Happy messaging!
Team Wati
such horrible people
such horrible people. They are manually working at the back end for each client. manually setting up things at the back end taking days to do a small thing. Run fast guys, they wont let you delete your payment card when you want to go away. No option to delete the account or payment cards. Expect no refunds. They have pushed down the 1 start reviews by buying more 5 star comments, Thats where money they are spending rather getting their product better. So sad, I chose to use this thing for a client. It made me embaressed and shake my own trust that i lost the money and trust he did on me.
1 February 2025
Unprompted review
Reply from Wati
Hi Datalake,
We’re really sorry to hear about your experience. That’s definitely not the kind of impression we want to leave.
Setting things up on the backend does take time, but it’s done to ensure everything runs smoothly and securely for each user. That said, we’re always working on improving and making things faster.
As for account and payment management, we follow strict security guidelines, which is why some actions require a process. But we’re always here to help, and we’d never want a customer to feel stuck.
We’d love to resolve this for you. Please contact us at Shirish@wati.io and Dheeraj@wati.io. We’ll do our best to make things right.
Appreciate your feedback, and we hope to turn this around for you.
Thank you!
Team Wati
Amazing and a game-changer 🙌
Wati was a game-changer for our company. Through it's many features, such as automations, quick replies, broadcast and metrics, we were able to take our costumer engagement to another level. Integration and implementation is quick and easy, and makes daily use pretty straight forward for our team. Since we started using Wati we've seen an increase in our customer interactions and participation so it is definitely a good bet as an WhatsApp tool.
18 February 2025
Reply from Wati
Thank you, Sebastião! It's incredibly rewarding to hear that Wati has made a tangible difference — enhancing conversions and generate leads. That kind of real-world result is exactly why we do what we do. We're rooting for your business and excited to keep being part of your growth journey!
WATI is a fantastic WhatsApp Business…
WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding. Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently. Highly recommended for teams looking to enhance WhatsApp communication!
14 February 2025
Reply from Wati
Thank you so much, Sivakumar! Really glad to hear that our creation system is working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
We've got a great experience working…
We've got a great experience working with Wati for our marketing requirements. It's very easy to use and easily understandable by all our team, most of them are first-time users of such software and even they find it easy to use.
15 February 2025
Unprompted review
Reply from Wati
Thank you so much, Nithin! Really glad to hear that our setup flow is working well for your business. That's exactly what we built it for — making our system effortless so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
Great tool for WhatsApp Business automation
I’ve had a great experience with WATI. It makes managing WhatsApp Business super efficient, especially with automation and chatbot features. The multi-agent support is a lifesaver for handling high volumes of messages, and the broadcast messaging is a great way to engage with customers without violating WhatsApp policies. The platform is easy to use, and the integrations with CRMs and other tools make it even more powerful.
The only downside is that some features are locked behind higher-tier plans, and the setup process takes a bit of time. But once it’s running, it’s a solid tool for streamlining customer interactions. Highly recommend!
14 February 2025
Unprompted review
Reply from Wati
Thank you so much, Nicolas! Really glad to hear that our automated tools and chatbots are working well for your business. That's exactly what we built it for — making our platform effortless to use so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.