Wati was super easy to use. They helped us set up and resolve issues during onboarding and while creating templates. Troubleshooting meta is difficult, and Wati helped us do this easily.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has good automations,and instant approval of templates and other things.Easy UI to implement the bots. price could ve been country based
Company replied
Technical team are excellent and fixed the issues I was facing and now I am one happy customer. Many thanks for your help
Company replied
Hi, WATI has been super easy to use! Use it for our events business to promote our events, and we push out 1-3 blasts per month. Love the new retry feature y'all have and how quickly can i design and... See more
Company replied
Company details
- Business-to-Business service
- Business development service
- CRM Provider
- Ecommerce solution provider
- Software company
- Software Vendor
Written by the company
Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot.
Contact info
Hong Kong
- support@wati.io
- wati.io
3.5
Average
239 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cost Effective Lead Gen Platform
WATI is cost effective platform which any organisation can afford. Easy to integrate platform. From whatsapp widget to CTWA ads WATI has everything under 1 platform. We have taken almost 8-9 accounts of WATI and we never faced any issue in the platform. Anyone can integrate it with there CRM without the help of the developer.
14 February 2025
Reply from Wati
Thank you so much, Swati! Really glad to hear that our pricing and our system are working well for your business. That's exactly what we built it for — making our platform effortless to use so you can focus on growing.
We're always improving, so stay tuned for more! Feel free to reach out anytime if you need anything!
WATI is the best
It is really great experience with WATI. I always wonder how easy and helpful WATI is. And its developing nature with market and technology standard always help us.
1 February 2025
Reply from Wati
Thank you for the lovely review, Yashraj! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
good service for meta whatsapp api
good service for meta whatsapp business api . i used this service for my official business account of whatsapp. i used for customer service app for automating my contact operations, with a simple bot
30 January 2025
Unprompted review
Reply from Wati
Thank you for the lovely review, Salvatore! We're so happy to hear you're enjoying Wati. Feedback like yours keeps the whole team motivated to keep building and improving.
If you ever have suggestions or need support, don't hesitate to reach out — we're always here. Looking forward to continuing to support your business!
Unacceptable Security Lapses and Devastating Consequences
I am extremely disappointed with WATI's platform and its glaring security failures. A few days after using their service, their system was hacked, and hackers managed to send over 30,000 unsolicited messages to random people from our account. This breach not only caused immense reputational damage to our business but also led Meta to permanently restrict our access to Facebook and Instagram services, crippling our ability to run ads or leverage their platforms for growth.
We trusted WATI to provide a secure, reliable communication tool for our business, but instead, we’ve faced one of the worst setbacks in our history. The lack of robust security measures, transparency, or effective action to prevent such an incident is deeply concerning.
To make matters worse, there has been no adequate compensation or support from WATI for the massive loss of business opportunities and trust. Businesses that rely on Meta services should think twice before using WATI, as their negligence could cost you your business presence and credibility.
This experience has been nothing short of catastrophic for us. I urge WATI to improve their security measures immediately and ensure no other business has to suffer such avoidable consequences. If you value your business, your customers, and your reputation, stay far away from WATI.
20 June 2024
Unprompted review
Reply from Wati
Hi Srikanth,
We deeply regret the experience you’ve had and truly understand how frustrating and impactful this situation has been for your business. At WATI, we are committed to providing a secure and reliable platform, and it’s concerning to hear that we’ve fallen short of your expectations.
Security is of utmost importance to us, and incidents like this are not taken lightly. While we cannot undo the challenges you’ve faced, we’d like to reassure you that we are continuously enhancing our security measures to prevent such incidents in the future.
We value your feedback and want to make things right. Please reach out to us directly at Shirish@wati.io or Dheeraj@wati.io. We’d like to understand the issue further, investigate what happened, and work towards a resolution that helps rebuild your trust in WATI.
Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. Your concerns push us to do better every day.
Warm regards,
Team Wati
BEWARE OF THIS COMPANY
BEWARE OF THIS COMPANY, great sales team, whatsapp service is decent but once you buy it THERE IS NO CLIENT SUPPORT. I Have been trying to cancel the service for a few weeks now because there is NO OPTION to cancel manually the service, horrible business practices. Save your money and time
16 January 2025
Unprompted review
Reply from Wati
Hi Eduardo,
Thank you for sharing your feedback, and I’m sorry to hear about your experience. At Wati, we strive to provide exceptional service to all our clients, and it’s clear we fell short in your case.
I understand the frustration you’ve experienced regarding the cancellation process and client support. We genuinely value your input and are committed to addressing these concerns promptly.
Please contact us at Shirish@wati.io @ Dheeraj@wati.io so we can help you as soon as possible!
Thank you!
Team Wati
Giving WATI what it deseves, some love!
WATI changed how we do business! Love it!
1 January 2025
Unprompted review
Reply from Wati
Hi Danie,
Thank you so much for your fantastic review! We're thrilled to hear that Wati has positively impacted your business. Your feedback motivates us to continue improving and providing the best service possible.
Best wishes,
Team Wati
customer support unexisting
customer support unexisting. a lotof publicity. they made changes and the conversations became unorganized. the only approve templates that are the most expensive ones. spanish is not even good. platforma is not spanish. we started to use it because we were not knowing other platforms.
it is non explicative, not intuitive.
11 January 2025
Unprompted review
Reply from Wati
Hi Lexborders,
Thank you for your feedback. We're sorry to hear about your experience and are committed to improving our services. We strive to provide excellent customer support and a user-friendly platform, and your input helps us identify areas for improvement.
Please feel free to contact us directly at Shirish@wati.io and Dheeraj@wati.io for any concerns or further assistance. We value your input and are here to help.
Best regards,
Team Wati
Great platform for whatsapp automation…
Great platform for whatsapp automation for our business! It's easy to use interface makes it simple for creating campaigns. Template approvals are fast, videos upto 12MB are supported.
If you can add some features to convert the text to other Indian languages - it'll be great.
Pricing has been increased a bit in the past few months - it'll be great if you can have some economical packages to support startups!
17 September 2024
Reply from Wati
Hi Ravi,
Thank you for your kind words! We’re glad to hear that Wati has been helpful for your business and that you’re enjoying features like the easy interface, quick template approvals, and video support.
Your suggestion to add text conversion to Indian languages is a great idea, and we’ll definitely share it with our team. As for pricing, we understand how important affordability is for startups and are exploring options to make it more flexible.
Thanks again for your feedback and support—we’re here to help you succeed!
Best wishes,
Team Wati
Best!
Best!
One of the super beneficial platform helps in scaling and any can be super dependent.
18 September 2024
Reply from Wati
Hi Sathwik,
Thank you so much for your kind words! We're happy to hear that Wati has been a beneficial platform for you and helped scale your business. Your trust and confidence in us truly motivates our team to keep innovating and delivering the best possible experience.
If there’s anything we can do to further support your success, don’t hesitate to reach out. We’re here to help you every step of the way!
Best wishes,
Team Wati
STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS
WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for.
As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created.
And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations.
Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic.
Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.
26 December 2024
Unprompted review
Reply from Wati
Hi Batool,
We’re very sorry for the trouble you’ve had with our platform. We’ve resolved the issue with your account, secured it, and refunded the entire amount you were charged. A confirmation email was sent a couple of weeks ago, but we haven’t heard back from you.
Our support team is also working to improve response times so this doesn’t happen again.
Since your issue has been fixed and the refund processed, we’d appreciate it if you could update your review to reflect that.
Thank you for your patience, and we’re here if you need any more help.
Best wishes,
Team Wati
Best value for money to have a fully capable business running on whatsapp
Overall: Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging
Pros: Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents, great integration of a click-to-whatsapp on our website that clients love, a mobile app to handle request on the go, quick response, template management. And ZAPIER integration to automate all this!
Cons: Mobile app can still improve to have a perfect UI, would also be nice to be able to edit a template directly into wati when it's rejected by facebook
22 September 2024
Reply from Wati
Hi Sébastien,
Thank you so much for sharing your experience! We’re glad to hear that Wati is helping you drive sales and connect with your customers through automation—it means the world to us.
We appreciate your feedback about the mobile app and template editing. Great insights like these help us keep improving, and we’re already working on making things better.
If there’s anything else we can do to support you, just let us know—we’re always here to help!
Cheers,
Team Wati
WATI is a fantastic tool for businesses…
WATI is a fantastic tool for businesses using WhatsApp to connect with their customers. It’s easy to use, packed with helpful features, and works well for teams of all sizes.
What I Love About WATI:
Simple to Set Up: You don’t need to be a tech expert to get started. Everything is user-friendly and straightforward.
Great for Teams: Multiple agents can handle chats at the same time, which is super helpful if you get a lot of messages.
Saves Time with Automation: You can set up automatic replies and workflows, so customers get quick answers even when you’re busy.
Useful Insights: The analytics feature shows how your messages are performing, helping you improve your customer service.
Affordable: It’s reasonably priced, especially compared to similar tools.
What Could Be Better:
More Customization: The templates and automation options are good, but a few more choices would be nice.
Learning Advanced Features: Some of the advanced tools, like integrations, can be a bit tricky for non-technical users.
Support for Other Platforms: It’s focused on WhatsApp right now, but adding more channels (like Telegram or Messenger) would make it even better.
Overall:
WATI is a great choice for businesses wanting to level up their WhatsApp communication. It’s simple, efficient, and helps you stay on top of customer conversations. While there’s room to grow, it’s a reliable and affordable tool that’s worth trying out.
10 December 2024
Unprompted review
Reply from Wati
Hi Mohamed,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Wati has been a fantastic tool for your business and that you’ve found it simple, efficient, and team-friendly. It’s always rewarding to know that features like automation, team inbox, and analytics are helping you save time and enhance customer communication.
We also appreciate your constructive suggestions. Feedback like yours is invaluable in helping us grow and improve. Customization, advanced feature usability, and expanding to other platforms are definitely areas we’re working on to ensure Wati becomes even more versatile and impactful for our users.
If there’s ever anything we can do to make your experience even better, feel free to reach out. We’re here to support you every step of the way!
Thanks again for being a part of the Wati family.
Best regards,
Team Wati
Excellent services
3 December 2024
Unprompted review
Reply from Wati
Hi Feras,
Thank you so much for the positive review! We’re happy to hear that you’re pleased with our services.
If you need any help or have suggestions, don’t hesitate to reach out to us at Shirish@wati.io or Dheeraj@wati.io. We’re here for you!
Best wishes,
Team Wati
Personalise marketing to bulk audiences…
Personalise marketing to bulk audiences is the main feature we have used for our business and we are very happy using the wati platforma and we are using this from last 1 year
29 November 2024
Unprompted review
Reply from Wati
Hi Komal,
Thank you so much for the feedback! We're really glad to hear that Wati’s personalized marketing features have been working well for your business over the past year. It’s great to know that we’ve been able to help you connect with your audience!
If there’s anything else we can do to make your experience even better, just let us know. Here’s to many more successful campaigns ahead!
Best wishes,
Team Wati
Disappointing Billing Policies and Slow Customer Support
I’ve been a WATI customer for over two years, but my recent experience with canceling my subscription has left me very dissatisfied.
WATI operates as a prepaid service, so we pay in advance. When I decided to cancel, I still had $45 worth of SMS credits left., so I used them up before canceling.
, I was informed that I needed to pay the full month’s invoice before my subscription could be canceled, even though I was no longer planning to use the service. I reluctantly paid for the entire month, expecting to continue receiving service until the last day of my billing cycle.
Adding to the frustration, their customer support is very slow—I sent an email to cancel, and it took two days to get a response. The delay, combined with their rigid billing policies, made the process unnecessarily complicated and disappointing.
I expected better customer care and flexibility, especially as a long-term customer. Think twice before subscribing to WATI if you value responsive support and fair billing practices.
27 November 2024
Unprompted review
Reply from Wati
Hi Saurabh,
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We value you as a long-time customer, and it’s disappointing to know we let you down with our billing process and support response time.
We’d love the chance to make things right for you. Could you reach out to us at Shirish@clare.ai and Dheeraj@clare.ai? We’ll look into this and do everything we can to help.
Thank you for your patience and for sticking with us for over two years. We’ll work hard to rebuild your trust.
Team Wati
Bad experience
Please dont use wati, its bad and very expensive for what it is.
1. They dont secure their webhooks, meaning anyone using WATI is risking their security.
2. They dont allow you to disconnect your number, you are left waiting for hours for it to be disconnected.
3. The API is minimal and lets you only do very basic things.
4. There is no way to edit flows or templates in sync with facebook. Meaning you can only use very simple and basic ones.
27 November 2024
Unprompted review
Reply from Wati
Hi White Oak Rum,
Thank you for your feedback. We’re sorry to hear about your experience and want to address your concerns.
We’d love to better understand the issues you’ve raised about webhooks, disconnection delays, API limitations, and flow/template editing.
Our team is here to help you and work on solutions.
Please contact us at Shirish@clare.ai and Dheeraj@clare.ai so we can assist you directly. We’re committed to improving and hope to make things right.
Best regards,
Team Wati
WATI is a fantastic tool for automotive…
WATI is a fantastic tool for automotive businesses looking to simplify and improve customer communication. With its seamless WhatsApp integration, it helps manage inquiries, schedule appointments, send service updates, and share media like photos or invoices effortlessly.
The automation features, like chatbots and reminders, save time and ensure no customer is left hanging. Multi-agent support and CRM integration make it ideal for managing high volumes of queries while keeping customer interactions personal and efficient.
For businesses like MyRaasta, WATI could streamline bookings and updates, building trust through fast, transparent communication. It’s easy to use, efficient, and highly effective for the automotive sector.
21 November 2024
Unprompted review
Reply from Wati
Hi Akash,
Thank you for your kind words.
We’re excited to continue supporting you and your business. If there’s anything more we can do to enhance your experience or any new features you’d love to see, don’t hesitate to reach out. Here’s to many more successful campaigns together!
Best wishes,
Team Wati
Not only helping us in nurturing…
Not only helping us in nurturing through funneling process, also going along with technology using AI. This has helped my client very and I am proposing WATI to other clients as well.
1 October 2024
Unprompted review
Reply from Wati
Hi Shekhar,
Thank you for your kind words.
We’re excited to continue supporting you and your business. If there’s anything more we can do to enhance your experience or any new features you’d love to see, don’t hesitate to reach out.
Here’s to many more successful campaigns together!
Best wishes,
Team Wati
The best in the game
We are a Telesales company Wati is the only best way that drives clients direct to us, the changes and upgrades makes our lives easier
21 November 2024
Unprompted review
Reply from Wati
Hi Purple Mobile,
Thank you for your kind words.
We’re excited to continue supporting you and your business. If there’s anything more we can do to enhance your experience or any new features you’d love to see, don’t hesitate to reach out.
Here’s to many more successful campaigns together!
Best wishes,
Team Wati
Automation at its best
Great service and powerful tool to create connect with my potential leads and customers with minimal human intervention .
My system works even when we are not .Thanks to WATI
Get prompt support from tech and customer support too
Highly recommended to increase your productivity and effectiveness by many folds
21 November 2024
Unprompted review
Reply from Wati
Hi Manoj,
Thank you for your kind words.
We’re excited to continue supporting you and your business. If there’s anything more we can do to enhance your experience or any new features you’d love to see, don’t hesitate to reach out.
Here’s to many more successful campaigns together!
Best wishes,
Team Wati
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