Watson Woodhouse Solicitors Reviews 

365
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. People frequently praise the knowledgeable staff for their exceptional professionalism, friendly attitude, and thorough guidance throughout property purchases and legal processes. Consumers often mention that transactions are handled smoothly and efficiently, with many noting quick turnarounds that make otherwise stressful situations much easier to manage. Some reviewers were not happy with the communication, explicitly mentioning shocking response times, poor updates, and a complete lack of proper follow-ups. A few other people also felt let down by unexpected administrative delays, unresolved complaints, and frustrating issues regarding service availability during their cases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, praising their professionalism, efficiency, and dedication... See more

Service

Customers consistently note positive experiences with service, highlighting a professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised staff for going above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very stressful time for me selling and moving house when just getting over illness.Richard kept in touch and constantly gave me reassurance and explained anything I was unsure about.I felt... See more

Company replied

Rated 5 out of 5 stars

We used Watson Woodhouse for the sale of our home and purchase of our new bungalow. We would like to thank Katie Gibson, Jackie Howard and Livvie-Mae Pruden for all their help and support during this... See more

Company replied

Rated 5 out of 5 stars

Watson Woodhouse looked after the sale of one house and the purchase of another. It was an excellent service. Alisha Stevenson made what is normally a stressful situation bearable with her profession... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Richard and the team at Watson Woodhouse. Your professionalism, knowledge and positive attitude made all the difference and ensured my house sale completed. You guided me through... See more

Company replied


Company details

  1. Criminal defence lawyer
  2. also in
  3. Civil Law Attorney
  4. Family Lawyer
  5. Law firm
  6. Personal Injury Lawyer
  7. Property lawyer

Written by the company

Watson Woodhouse Solicitors specialise in “LEGAL AID” areas of law with particular emphasis on helping vulnerable clients in ; Criminal Defence Civil Claims and Complaints Housing Law Family Law Mental Health Law We also have a specialist Conveyancing Department and Employment Law, although this is private work; commercially paid and not legal aided. OUR AIM: is to be the leading law firm in the North East delivering “Justice for the people”. We provide legal support to people who are in receipt of a low income, benefits or are considered to be vulnerable. We do this by listening, understanding the personal impact on you and your family, and advising on the best outcomes for your legal problems. We really are changing lives through integrity and trust. To ensure we’re accessible to those in greatest need, you’ll find us on your local high street, not fancy industrial parks or office buildings, we have 9 local offices across Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Northallerton and Harrogate.


Contact info

4.2

Great

TrustScore 4 out of 5

365 reviews

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No recent history of asking for reviews

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4.2

All reviews

(365)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Katie & Jackie have been great through the sale of our property! Always very helpful and knowledgable throughout the whole process! We would certainly recommend Watson Woodhouse!

6 August 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Katie and Jackie a review. We are pleased they were able to help with the sale of your property.

Rated 5 out of 5 stars

Recommendation - Watson Woodhouse

I have used this company twice in the past 5 years due to their excellent service. My solicitor was Jade Allen and I would highly recommend her. She communicated with me, ensuring I was given regular updates. Any queries I had were answered quickly and efficiently. Progress was made because she was very proactive. Thank you Jade and the team at Watson Woodhouse.

31 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team and Jade a review. We are pleased she made the process quick and efficient.

Rated 5 out of 5 stars

Second time using Watson Woodhouse for…

Second time using Watson Woodhouse for conveyancing services. Great service and kept regularly informed.

18 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our conveyancing team a review. We are happy they were able to help!

Rated 5 out of 5 stars

watson woodhouse … what can i say about…

watson woodhouse … what can i say about this absolutely fabulous firm they stayed with us over 4 years … laughed with us and cried with us through the preparation of my daughters inquest sarah hepple became almost family the support and experience and expertise where second to none … they left no stone unturned and involved many different professionals, barristers who also where very experienced and passionate about what they where focusing on … they gave my daughter the identity she so deserved in death as she did in life iv never seen so much compassion and commitment in any other firm i would very highly recommend if you want a firm that cares about the people they are representing and are compassionate …not a firm that only care about fees these are your guys ….. the best !! thank you to you all

17 March 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review, we are pleased they were able to help you with your daughters inquest.

Rated 5 out of 5 stars

Katie Gibson was my point of contact…

Katie Gibson was my point of contact and consistently patient, kind and helpful. Communication was good and her steady and clear support eased the process a great deal. On the occasions I dealt with other members of the team, they were all warm, charming and similarly helpful. Would definitely recommend.

17 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Katie and the team a review. We are pleased we are able to help!

Rated 1 out of 5 stars

Wrong information given to me regarding…

Wrong information given to me regarding section 8 and breathing space. Incredibly sole destroying after waiting DAYS to speak to you.

17 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Richard and the conveyancy team were…

Richard and the conveyancy team were all fantastic when selling and purchasing a subsequent property. They made the process stressful. I would highly recommend Watson Woodhouse.

14 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Congratulations on your new home! Thank you for leaving Richard and the team a review. We are pleased they were able to help.

Rated 5 out of 5 stars

Very happy with the service from Watson…

Very happy with the service from Watson Woodhouse solicitors!
Thank you for helping through the process of buying my first house.

11 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our conveyancing team a review. Congratulations on your first home!

Rated 5 out of 5 stars

Paul Henderson was so helpful and he…

Paul Henderson was so helpful and he explained the process thoroughly. He kept me up to date at every step and no question was too small for him. He would answer everything I asked and replied to my emails promptly. Very nice man and genuine.
Lorraine Meynell

8 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you leaving Paul a review. We are pleased he was able to help you.

Rated 5 out of 5 stars

Attentive and quick to respond to queries

Richard was very attentive and provided quick replies to my emails regarding conveyance services towards buying my first home.
He has made the whole process of being a first time buyer as pleasant as it can be considering how stressful it can get!
Provided me realistic expectations and sorted issues out promptly

4 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Richard a review. Congratulations on your first home!

Rated 5 out of 5 stars

Incredibly supportive, highly professional and reliable

Paul has been extremely thorough and supportive throughout a traumatic experience. He kept me informed at every stage, offering clear and reassuring advice that helped me navigate the process with confidence.

I truly felt I could trust him with every aspect of my case, and I couldn’t have asked for a better solicitor. His professionalism, empathy, and dedication made a difficult time much more manageable.

Thank you very much for all your assistance, Paul — it has meant more than words can express.

1 July 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Paul a review, We are pleased he was able to make a difficult time more manageable.

Rated 5 out of 5 stars

Brilliant Service

Absolutely fantastic from start to finish! If you have a landlord that is hell bent on making things difficult for you, and or have been victim of a retaliatory eviction these are the guys to go through for legal support.
We were very nervous given the situation we were in through no fault of our own and required legal aid also. Lizzie was brilliant and explained everything to our understanding and throughout, given we had no notice of the first court hearing but managed to pull together to for me to be present. Submitting our response to witness statment exactly as we wished and also providing not only advice but at time emotional support. Right through to the end. Given we didn't have a second hearing due to LL pulling out all together. Thankyou!

24 June 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Lizzie a review. We are pleased she was able to help.

Rated 1 out of 5 stars

Worst service ever.

Absolutely disgraceful service from the beginning. Watson woodhouse and suppose to be representing me with Only 1 returned call from 20 ive made. There comminication is shocking. Advice and communication is non existing. DO NOT USE THESE. Tom

25 June 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 1 out of 5 stars

Rubbish

Rubbish. Would never use them again.

20 June 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

Brilliant Customer Service from start to finish!

Brilliant customer service from start to finish! We were kept up to date throughout the whole process and everything went through seamlessly. This is the second time my family have used this company, for both buying and selling a home. Would recommend Stockton Conveyancing to everyone. Thank you so much to Katie and the Team. Very professional, friendly and knowledgeable!

11 April 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our conveyancing team a review and recommendation. Congratulations on your new home!

Rated 5 out of 5 stars

Amazing experience from the beginning

Amazing experience from the beginning. Very prompt and on the ball, and follow ups regarding the council as well.
Thank you so much Alex for your hard work and patience
Serena

11 April 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review. We are pleased we were able to help you.

Rated 5 out of 5 stars

Alisha Stevenson was our solicitor…

Alisha Stevenson was our solicitor dealing with our sale at the Middlesbrough office. We were really pleased with the prompt attentive service we received.
We will be using Alisha again and would certainly recommend her.

28 February 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Alisha a review, we are pleased she was able to help you with your sale.

Rated 1 out of 5 stars

This is what they bill the taxpayer for on Civil Legal Advice Contract

Received initial advice having been transferred by Civil Legal Advice : Go to another firm and seek assistance with raising a Judicial Review (something the firm can't do for me) and even though there is no decision to review so that advice is now inappropriate, having sought clarification, so I went back to Watson Woodhouse.

I asked Ellie to double check this position with a Manager, she told me a Manager was not available and a Manager would only tell me the same. Ellie did finally double check the position of Watson Woodhouse and stuck by what is detailed above.

My case relates to a housing law issue with my local authority. I am locked into provision of services until the culmination of my case at initial advice level until the outcome of the case. In English, I can't get initial advice from anywhere else.

Ellie told me "We are a one off advice service". We have complied with our [Legal Aid/Civil Legal Advice] contract. My issue is that I have since clarified the position.

They will have either billed specifically for my case being referred to them (to the Legal Aid Agency) or they are paid a flat rate fee. Either way, this doesn't represent value for money to the taxpayer.

I think it's only fair that the public know what Watson Woodhouse are doing with the public's money.

26 February 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for your feedback. This is not the level of service we are usually known for. If you have further details in relation to this, please contact us directly so that we can review the matter thoroughly.

If you could please email info@watsonwoodhouse.co.uk with further information relating to your experience then we will look into the matter.

Rated 5 out of 5 stars

I have a case ongoing and Watson Woohouse

I have a case ongoing and Janette Price the solicitors secretary has been really great, even to the point that she was prepared to move her lunch break to help me. Watson Woodhouse are very lucky to have her. Thank you.
Kind regards
Stephen

19 February 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving Janette a review, we are pleased she has been able to help.

Rated 5 out of 5 stars

Spoke to Jeanette @ Darlington branch…

Spoke to Jeanette @ Darlington branch and she went beyond expectations on returning calls in great detail, considering this was all done in the space of a couple of hours i can not find a fault if i tried.
HIGHLY RECOMMENDED

12 February 2025
Unprompted review
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Reply from Watson Woodhouse Solicitors

Thank you for leaving our team a review.

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