Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Review summary
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
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Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
- #14 of 19 best companies in Hot Tub Shop
- #87 of 126 best companies in Garden Furniture Shop
- #56 of 79 best companies in Outdoor furniture shop
- #2 of 4 best companies in Spa Garden
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Great Customer Service
Elizabeth was amazing. My bags clip was damaged in transport whilst getting delivered and was meant to be a present. She quickly arranged for another to be delivered.
9 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to help so quickly after your bag arrived with a damaged clip.
It’s especially great to know she arranged a replacement promptly, particularly as it was meant to be a present. That’s exactly the level of customer service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Amazing support from Elizabeth at Wave…
Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsive and genuinely helpful throughout. I’ve already placed a new order for my SUP and can’t wait for it to ship once it’s back in stock.
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to support you so quickly after your paddleboard arrived defective.
It’s great to know she was kind, proactive, and got everything resolved promptly for you, and that the wider team were also responsive and helpful throughout—that’s exactly the level of service we aim to provide.
We’re especially excited to hear you’ve already placed a new order and are looking forward to getting back out on the water soon.
We truly appreciate you taking the time to share your experience with us.
My hot tub arrived with 2 incorrect…
My hot tub arrived with 2 incorrect foam panels. I discussed the problem over email with Esther who quickly resolved the issue and advised me that replacement panels would be sent to via next day delivery. I couldn't ask for better than that. Give that girl a gold star.
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Esther was able to quickly resolve the issue with the incorrect foam panels and arrange replacements for next day delivery.
It’s great to know the process was smooth and hassle-free for you—that’s exactly the level of service we aim to provide. Esther will definitely appreciate the gold star recommendation!
We truly appreciate you taking the time to share your experience with us.
Great service and great product
Spa arrived promptly, unfortunately 1 of the panels had been damaged in transit. Contacted Wave, Elizabeth promptly responded and arranged for a replacement which arrived within a few days, no hassle just a few polite emails from Elizabeth and all sorted. Aluminium spa looks fantastic, would definitely recommend.
1 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your spa arrived promptly and that you’re loving the look of the aluminium spa.
We’re sorry one of the panels was damaged in transit, but it’s great to know Elizabeth was able to respond quickly and get a replacement arranged without any hassle. That’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and you taking the time to share your experience with us.
Fantastic customer service
Fantastic customer service from Elizabeth. Our initial order had a small part missing and this was swiftly sorted out without question.
Thanks again Elizabeth. We have been in touch a lot this week and you have helped everything go smoothly.
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to quickly sort out the missing part from your order without any hassle.
It’s especially great to know that throughout all your contact this week, Elizabeth helped everything go smoothly and provided the level of support we always aim for. She’ll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Great tub! Fits in our garden lovely
Bought the new pacific square hot tub a few weeks ago, now it’s all up & running with lights & it’s great. Very easy to set up. Loving it!! Arrived well packed.
19 April 2026
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re loving your new Pacific square hot tub and that it fits perfectly in your garden.
It’s great to know the setup was easy, everything arrived well packed, and that you’re now enjoying it fully up and running with the lights on—that sounds amazing!
We truly appreciate you taking the time to share your experience with us.
Wrong colour hot tub cover
Esther was extremely helpful and efficient when I received the wrong colour hot tub cover. She sorted the issue out immediately with no hassle and kept me updated throughout the process. Her customer service was excellent and she made what could have been a frustrating experience completely stress-free. I really appreciated her quick response and support.
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Esther was able to help you so quickly and efficiently when the wrong colour hot tub cover was received.
It’s great to know she resolved the issue straight away, kept you updated throughout, and made the whole process stress-free—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Elizabeth in Customer Service
We had a problem with our delivery, parts were missing. We contacted Wave and Elizabeth was very helpful. The only issue I have or a suggestion I would give is to make it easier to speak to someone. The only way we were able to make contact was through a customer comment on the website or by email. And this was difficult to do. It would be easier to talk on the phone about the issue.
1 May 2026
Unprompted review
Reply from Wave Spas
We’re really pleased to hear Elizabeth was able to help you with your delivery issue and that the missing parts were quickly resolved.
We also really appreciate your honest feedback regarding how you were able to contact us. Suggestions like yours are incredibly valuable, and we completely understand how speaking directly to someone by phone would feel easier in situations like this. We’ll be sure to pass this feedback on to the relevant team for review.
We’re glad Elizabeth was able to support you, and we truly appreciate you taking the time to share your experience with us.
Amazing after sales
Got the hot tub back out after winter, filled it up and had a problem with the bubbles coming on when trying to heat up. Reached out to after sales on Saturday and had a response on the same day went through some fault finds and still didn't cure the problem. New control panel sent out and its back up and running, thanks for your support David.
1 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear our after-sales team was able to help get your hot tub back up and running so quickly after winter storage.
It’s great to know David responded promptly on a Saturday, worked through the fault finding with you, and arranged a replacement control panel when needed—that’s exactly the level of support we aim to provide.
We truly appreciate you taking the time to share your experience with us and hope you enjoy many relaxing spa sessions ahead.
Elizabeth helped me finalise my decision
Elizabeth helped me finalise my decision. I had many questions regarding the 3-seater Kayak you have and Elizabeth did her best guiding me through different aspects, features and main purpose of the specific kayak I had in my mind.
Thank you Elizabeth
5 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to help you finalise your decision and guide you through the features and benefits of the 3-seater kayak.
It’s great to know you felt well informed and supported throughout the process—that’s exactly the level of service we aim to provide. Elizabeth will really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Quality of the product seems very good
Quality of the product seems very good, to be honest as good, if not better than my previous tub from a Canadian coming. Heater is very efficient. We have had a small issue but the support team, and particularly Elizabeth were really good and sent a new controller immediately. Looking forward to some chilled, but warm evenings.
1 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re impressed with the quality of your spa and that it compares so well with your previous tub.
It’s great to know the heater is performing efficiently and that, although you experienced a small issue, Elizabeth and the support team were able to resolve it quickly by sending out a new controller straight away.
We truly appreciate you taking the time to share your experience with us, and we hope you enjoy many chilled, but warm, evenings ahead!
My second purchase from Wave.
This is the second Spa I have purchased from Wave, this time I have upgraded to the Adriatic 6-person model.
I am very happy with the purchase, such a massive difference in comfort , energy saving and heat retention.
The big thing that stood out for me was the Customer service, Sophie was my point of contact for the small issue I had.
Sophie was quick in her replies and remedied my issue with no hesitation whatsoever, for this I am very grateful.
I appreciate a quality product but without great customer service it is lost with me, Sophie went above and beyond to help me out and made me feel important.
Thankyou,
Dave.
7 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing 5-star review, Dave! We’re really pleased to hear you chose Wave again for your second spa purchase and that you’re enjoying the upgrade to the Adriatic 6-person model.
It’s fantastic to know you’ve noticed such a big difference in comfort, energy efficiency, and heat retention—that’s exactly what we designed it for.
We’re especially grateful for your kind words about Sophie. It’s great to hear she was able to quickly resolve the small issue you experienced and make you feel valued throughout the process. She’ll be delighted to hear your feedback.
We truly appreciate your continued support and trust in Wave.
5 star service
Antria was amazing in helping sort out my problem.
She handled it with empathy and solutions
Amazing thank you
7 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Antria was able to help sort out your problem with empathy and effective solutions.
It’s great to know you felt supported throughout the process—that’s exactly the level of service we aim to provide. Antria will really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Great customer service
We love our hot tub but have had some issues with malfunctioning parts. Customer service has been helpful. Jade was quick to respond and offered an easy solution without hassle. The replacement part we needed arrived quickly.
7 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re loving your hot tub and that Jade was able to help quickly when you experienced issues with some parts.
It’s great to know the process was easy and hassle-free, and that your replacement part arrived promptly—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Sophie has provided us with fantastic…
Sophie has provided us with fantastic support with the challenges we've had. Her clear and consistent guidance and willingness to help throughout has been very much appreciated. She is a credit to the Wave support team.
1 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie has been able to provide such fantastic support throughout the challenges you’ve experienced.
It’s great to know her clear communication, consistency, and willingness to help made such a positive difference—she’ll really appreciate your kind words and recognition.
We truly appreciate you taking the time to share your experience with us.
Really Helpful Customer Service
Had an issue with heater unit and Jade and Sophie were so helpful.
They owned the issue and helped resolved it really quickly and I am really pleased with the outcome
Thank you
4 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Jade and Sophie were able to help with your heater unit issue and get everything resolved quickly for you.
It’s great to know you felt supported throughout and are pleased with the outcome—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Nothing is too much trouble
Wave are the best company i have ever bought anything off, i have had a couple of issues with my hot tub and they have been dealt with and rectified immediately, they are a pleasure to do business with, i would recommend them to anyone, nothing is too much trouble for them, especially Antria who returns correspondence swiftly and in a very easy to understand way.
Thanks again
6 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing 5-star review! We’re really pleased to hear you’ve had such a positive experience with us and that any issues with your hot tub were resolved quickly.
It’s especially great to know Antria has been so helpful, responding swiftly and clearly—she’ll really appreciate your kind words.
We truly appreciate your recommendation and your continued support, it means a lot to us.
Great spa's
Great spa's, ive had a couple of issues, which have been sorted out so fast by Elizabeth, customer service is 5* . Definitely recommend.
6 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re enjoying your spa and that any issues you’ve had were sorted so quickly.
It’s great to know Elizabeth was able to help resolve things promptly—she’ll really appreciate your kind words.
We truly appreciate your recommendation and your support.
Sophie at Wave Spas was amazing
Sophie at Wave Spas dealt with our concerns regarding a faulty part and we have received notification that we are receiving a completely new heating unit within 24 hours after raising our concerns.
Thank you
5 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was able to quickly step in and resolve your concerns.
It’s great to know a new heating unit was arranged so promptly—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us
Elizabeth from customer services has…
Elizabeth from customer services has been amazing with updating me on the order progress, excited to receive my new paddle board from Wave!
4 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Elizabeth has been keeping you well updated on your order progress.
It’s great to know you’re excited to receive your new paddle board—we hope you have an amazing time out on the water!
We truly appreciate you taking the time to share your experience with us.
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