Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels l... See more
excellent well made fitting, looks good with smooth lines, locking by twisting cap makes it easy to secure pipe, and twist back to unlock to remove pipe. would like a clearer mark on fitting to show... See more
This is a great improvement Old type were difficult to remove with tool Especially when connected for a long time You went back the way with old type Now just need to keep price down Much neater f... See more
Company details
- #108 of 120 best companies in Manufacturer
- #16 of 16 best companies in Building materials market
- #9 of 9 best companies in Pipe supplier
Written by the company
Wavin is the UK’s leading manufacturer and supplier of plastic drainage and piping solutions for above and below ground on residential, non-residential and civil engineering projects. Our purpose is to build healthy sustainable environments with safe and efficient water supply, better sanitation and hygiene, climate resilient cities and better building performance. We do this with our commitment to innovation, sustainability, technical support and working with our customers to reach their objectives. Our market leading systems include Hep2O push-fit plumbing, Osma above and below ground drainage, ventilation and roofing products as well as wide range of Wavin systems for hot and cold, drainage, stormwater management and indoor climate solutions.
Contact info
Edlington Way, DN12 1BY, DONCASTER, United Kingdom
- 01709 856300
- customerservice.uk@wavin.com
- wavin.com/en-gb
4.3
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I like these fittings they are a…
So I like these fittings they are a little smaller than other push fits and reasonable value when purchased in bulk.
2 February 2026
Unprompted review
It's good to talk.
It's good to talk.
We have taken a range of pipe and fittings in and you have given us no representation.
27 November 2025
Reply from Wavin UK
Hello Mark, I appreciate you taking the time to share this with us. I am sorry you haven't received the support needed for the pipe and fittings that you have taken in from us. We will look into this. Thanks Gareth
Received sample promptly and kit…
Received sample promptly and kit enabled me to see how parts worked. I wanted samples to compare with plastic tubes and fittings on a boat so that I could identify whether they were Hep2. They are not do you know what make they are if I send a pic?
10 November 2025
Unprompted review
Reply from Wavin UK
Hello Barry, Great to see you received the sample promptly. Please feel free to send me the images and I can see if they are Wavin Hep20 products. I have replied to you directly on this to your email address. Kind regards Gareth https://wavin.com/gb
Reply from Wavin UK
Hi Martin, thank you for sharing your feedback! We’re glad to hear you found our product easy to disconnect—it’s great to know it’s working as intended. If you have any other thoughts or suggestions, we’d love to hear them. Thanks again for choosing Wavin. Gareth https://wavin.com/gb
Reply from Wavin UK
Hi Roy, thank you for sharing your feedback on the Hep₂₀ Keyless system. We’re delighted to hear your thoughts and appreciate the time you took to review this product. Our goal is to make installation faster and more reliable, and it’s great to know the Keyless feature is making a difference. If you have any further suggestions or need support, please feel free to reach out—we’re always here to help! Thanks, Gareth https://promo.wavin.com/en-gb/hep2o-keyless
Trial fitting arrived on time
Trial fitting arrived on time. Excellent product. Tigris pipe is on the expensive side
22 October 2025
Reply from Wavin UK
Hi Peter, thank you for sharing your feedback! We’re delighted to hear the fitting arrived on time and that you’re pleased with the product quality. We understand your point about pricing—our Tigris pipe is designed for durability and performance, which can make it a premium choice. Your input is valuable, and we’ll keep it in mind as we continue improving our offerings. If you need any assistance or have further questions, please feel free to reach out. Thanks Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Reply from Wavin UK
Hi Andy, thank you so much for your feedback! We’re delighted to hear you found the Wavin Hep20 keyed fitting easy to use and that it met your expectations. If you have any further thoughts or suggestions, please don’t hesitate to share them with us. Thanks again for choosing Wavin.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
I think the product is good quality but…
I think the product is good quality but its too expensive to use daily on site. Plus, its not easily available either. There are other options that are better priced.
24 October 2025
Reply from Wavin UK
Hi Stuart, thank you for taking the time to share your honest feedback. We’re glad you appreciate the quality of our product, and we understand your concerns about pricing and availability. Please note, Tigris is available at a number of merchants including Screwfix, City Plumbing and Wolseley. If you have any further suggestions or need assistance, please let us know.
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Amazing as always.
1 September 2025
Reply from Wavin UK
Hi Jamie, thank you for your kind words and continued support! We’re thrilled to know you’ve had another great experience with our Tigris press fit plumbing fittings. If there’s anything else we can do for you, please feel free to reach out.
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Reply from Wavin UK
Hi Simon, thank you for your positive feedback! We’re pleased to hear the sample arrived quickly and that you’re happy with the quality. If you have any other thoughts or need further assistance, we’re always here to help.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Reply from Wavin UK
Hi Martin, thank you for your review and recommendation! It’s great to hear you’re satisfied with the quality of our Hep20 keyed fittings. If you have any suggestions or need support in the future, please don’t hesitate to get in touch.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Hep20 fittings
It took a little longer for the Hep20 keyless sample to arrive so had used the std fittings ,
Found the product very easy to install ,simple to connect and disconnect, so far no leaks ,
worth paying that bit extra against copper fittings ,
29 September 2025
Reply from Wavin UK
Hi LP, thank you for your detailed feedback! We’re glad you found the Hep20 keyless sample easy to install and that it’s performing well for you. We appreciate your patience regarding delivery and your comments about value. If you have any further suggestions or need assistance, please let us know.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
It's very easy to get everyone…
It's very easy to get everyone attention 😉🤣 just blow😎🙀🙊🙉🙈👺😱🙏😂
But if the fittings were compatible with with the normal bore tubes and more available they would be a no brainer like the workforce 🤔😁😎
3 June 2025
Reply from Wavin UK
Hi Harry, thank you for your creative and thoughtful review! We’re happy to hear you enjoyed the fittings and appreciate your suggestions about compatibility and availability. Your feedback is valuable and will be shared with our team. If you have any more ideas or need support, please reach out.Thanks,
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
We had an emergency job which required…
We had an emergency job which required a small alteration of pipework and using hep20 it made the job quick and efficient!
22 October 2025
Reply from Wavin UK
Hello Dean, Thanks for your recent review about Hep20 products. It is pleasing to hear that it helped make your emergency job quick and efficient. I have passed your comments to our product team who I know will be delighted with this comment. Thanks Gareth
https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Excellent bit off fitting easy to fit…
Excellent bit off fitting easy to fit well made and solid fitting
3 September 2025
Reply from Wavin UK
Hi Parvez, thank you for your fantastic feedback! We’re delighted to hear you found the Tigris fitting easy to use and well made. If you have any further thoughts or need assistance, we’re always here to help.
Thanks, Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Another unnecessary fitting
Another unnecessary fitting, requiring a special clamp. Quality looked pretty poor compared to others. No instructions. Went in the bin
24 October 2025
Reply from Wavin UK
Hi M Dunt, thank you for your honest feedback. I’m sorry to hear the fitting didn’t meet your expectations. Your comments about the clamp, quality, and instructions are important to us, and I’ll ensure they’re shared with our product team for review. If you’d like to discuss your experience further, please get in touch—we’d appreciate the opportunity to help.
Thanks, Gareth https://wavin.com/gb
Excellent product
24 October 2025
Reply from Wavin UK
Hi, thank you for your positive review about Tigris press fit! We’re pleased to know you’re happy with the product. If you have any suggestions or need support in the future, please let us know.thanks,
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Hep2o pipe & fittings
Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
24 September 2025
Unprompted review
Reply from Wavin UK
Hi Darren,
Thank you for taking the time to share your feedback on our Hep2O range. It is great to hear that you find it good to work with, that it is sturdy and that you will use it again.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
ORDERING
If I place an order for basic stock items tomorrow Thursday 16th October we wouldn't receive the order until Monday 27th October. In my opinion seven working days lead time for a stock order is really poor.
When you are out of stock of underfloor heating products we get a forecasted due date for delivery which very often can get pushed back four or five times which is no good when the customer is trying to plan when to do the job
15 October 2025
Reply from Wavin UK
Dear Phil,
Thanks for taking the time to leave a review and bringing this to our attention. Your feedback is important to us and I will ensure this is shared with the appropriate team internally to help us improve.
Kind regards,
Gareth
wavin.co.uk
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