Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels l... See more
excellent well made fitting, looks good with smooth lines, locking by twisting cap makes it easy to secure pipe, and twist back to unlock to remove pipe. would like a clearer mark on fitting to show... See more
This is a great improvement Old type were difficult to remove with tool Especially when connected for a long time You went back the way with old type Now just need to keep price down Much neater f... See more
Company details
- #108 of 120 best companies in Manufacturer
- #16 of 16 best companies in Building materials market
- #9 of 9 best companies in Pipe supplier
Written by the company
Wavin is the UK’s leading manufacturer and supplier of plastic drainage and piping solutions for above and below ground on residential, non-residential and civil engineering projects. Our purpose is to build healthy sustainable environments with safe and efficient water supply, better sanitation and hygiene, climate resilient cities and better building performance. We do this with our commitment to innovation, sustainability, technical support and working with our customers to reach their objectives. Our market leading systems include Hep2O push-fit plumbing, Osma above and below ground drainage, ventilation and roofing products as well as wide range of Wavin systems for hot and cold, drainage, stormwater management and indoor climate solutions.
Contact info
Edlington Way, DN12 1BY, DONCASTER, United Kingdom
- 01709 856300
- customerservice.uk@wavin.com
- wavin.com/en-gb
4.3
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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This new version of Hep fittings is…
This new version of Hep fittings is such an improvement. I shall be using these in future for sure. Everything they claimed is confirmed.
10 October 2025
Unprompted review
Reply from Wavin UK
Dear David,
Thank you for taking time to write a review about our Hep2O keyless range. It is positive to hear that you see it as an improvement and that you will be using it again in the future. This sort of feedback means so much to the teams involved in the design and manufacturing of the product.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
HEP20 HAS ALWAYS BEEN A GREAT PRODUCT…
HEP20 HAS ALWAYS BEEN A GREAT PRODUCT AND AS A MERCHANT WITH HAVE SOLD SO MUCH OF IT OVER THE YEARS . THE NEW KEYLESS RANGE LOOKS GOOD AS WELL.
9 October 2025
Reply from Wavin UK
Dear Clive,
Thanks for taking time out of your schedule to write this review. It is great to hear that you have been able to sell it so successfully in previous years and that you are positive about the new keyless range that we are really excited about.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
Poor supplier
Poor supplier, deliveries sometimes come short delivered or items missing, they never want to credit for missing items. overall the worst supplier we have to deal with.
2 September 2025
Reply from Wavin UK
Hi Peter,
Thank you for taking time out of your schedule to provide feedback on our deliveries. I am very sorry to read about your experiences around deliveries.
We take this sort of feedback seriously, and a member of our customer services team will be in touch to understand what specifically happened here so that we can improve our service.
Kind regards,
Gareth
wavin.co.uk
Reply from Wavin UK
Hi Stewart,
Thank you for taking the time to leave a review. I am sorry to read you have had issues with stock availability and not being kept informed. I understand the issues and frustration that this can cause.
We would like the opportunity to look in to this for you so a member of our customer service team will be in touch to understand what has happened here so we can improve our service.
Kind regards,
Gareth
wavin.co.uk
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