Wax London Reviews 

First time customer . Waiter 8 days ago) and chased twice ) since order to be told item out of stock and would refund me within 3/5 days . Poor communication a customer service . Offered me a 10pct discount on future (full
Price ) items which I already had as new customer . Won’t use agai.

I bought the Denali Carpenter Trousers 6 months ago and think the trousers were good style and comfy to wear but through pretty casual wear over 6 months the trousers have fallen apart at the seams. Would expect better quality and longevity for the cost to be honest. Maybe it was a one off. Customer service was polite and offered a nominal 10% off but doesnt really cover the cost of repairs.

The jacket I bought was very expensive and developed a hole in the pocket within a few weeks. I messaged customer service and felt there was a real lack of support over the issue. I was told to get it fixed and send a pic of the receipt. Not easy when you have mobility issues unfortunately.

Firstly amazing choice of menswear across the board, they are in the league of Octobre, Sirplus and Sunspel and perhaps even better when compared on price. Their clothes stand-out particularly for knitwear if you want a statement piece or two.

I bought a men’s burgundy leather jacket and it was great value for money and will last many years to come. Had a issue and customer service was also on point and went the extra mile for me to resolve the problem

I love their clothes but had the occasion this week to have to return an item (a gift which unfortunately didn’t fit just right). Their online customer service is prompt and helpful and I don’t have to wait 5 days for an automated response.

I’d give zero stars - they don’t deserve anything better. I had heard about the high quality of their products and ordered a fairly expensive belt to Germany, only to discover loose threads at a stitch and a cheap-looking buckle. Those who give five stars and praise the quality of this company's products must have very low standards.

But that’s not the end of it. To get a refund for a defective product, I have to pay a €25 service fee, and the shipping cost is not included in the refund. In other words, I would have to pay €35 to return a broken product they sent me - a truly clever policy for legally exploiting international customers and making use of products they would otherwise have to throw away.

I will never buy anything from this company again. If you are located in Europe, I strongly recommend shopping elsewhere where you won’t lose a third of the item’s price just to return it.

I bought a t-shirt from Wax because I heard the quality was excellent. However, there is a clear product defect that has come to light. The corners of the label that is stuck onto the t-shirt are so sharp, that they rip through the fabric around it after use.

My t-shirt now has 4 holes in the fabric and it hasn't even been worn that often. I emailed Wax to let them know about this defect and to ask for a replacement, but they said it 'falls outside of my 30 days returns window and the tag has been removed'. Yeah you don't say!!

I can't afford to keep buying a new Wax t-shirt every few months when all my other premium t-shirts last so much longer and don't get holes.

Very disappointing garment quality and customer service. I expected better.

I made an error when placing my order with wax. Put the wrong postcode on the Order but the correct address. My order bounced to south England royal Mail sorting Offices for two weeks. I thought despite being able to track the parcel, I would never get a delivery. Wax Services were incredibly helpful and offered to fully refund my order. That communication was fantastic, just about to ask for a refund and hey Presto my order arrived. Hooray!

Ordered a Xmas present for my husband on the 8th of December. Didn’t get any follow up post order. Sent an email to customer services on the 17th only to find out on the 18th they do not have the item in stock and have to issue me a refund. This is poor seeing as I had to contact them to find this out. Yet when ordering it said I should have my product within 2-3 business days. Now I’m left with finding a present last minute and I don’t even have time to do so as I leave the country tomorrow morning.

I can’t recommend this company enough. The product speaks for itself. High quality and worth every penny but what stood out for me was the customer service. I did have a problem and it wasn’t anything to do with them but unfortunately my package was stolen. As soon as I reached out the customer service team fixed it for me right away. I will 100% be buying more from Wax London. Amazing.

Quality of product is excellent. Customer service was exceptional in helping resolve an issue. Response was very quick, courteous and efficient. I would certainly buy again from Wax.

Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as they were clearly eager to help. The items theselves were high quality and I will certainly make more purchases.
George

Wax London offers high-quality clothing and new collections with beautiful designs.
Customer service is available and responds very quickly.
Without a doubt my favourite clothing brand.

Clothes are great and very comfy. And the customer service is even greater !

Bought a linen suit and tee online for a Summer wedding and Caribbean holiday and it was awesome. Recieved lots of great comments. But even better I messed up a discount code somehow at checkout and a while later the super nice support people gave me a refund for the amount I should have got off. Excellent customer service!

To be fair from the start, I have been a long term customer of Wax, purchasing their products since 2020. I don't spend an awful lot of money on clothes, but the majority of my wardrobe is full of t shirts, short and long sleeve shirts and other items of clothing from Wax. My family knows that I love their products so much that pretty much every birthday and Christmas I end up with a new t shirt as a gift!

However, I have had a few issues with quality here and there. Most of these issues have been resolved when raised so I've been pretty happy with the after care and customer service generally.

That being said, in April I decided to buy a new pair of trousers and shorts from Wax. When they arrived everything was great as usual. However, after just a few weeks of wear (and not that often either) I noticed that the fixing of the buttons on both items of clothing became very loose very quickly, to the point where both buttons popped off the trousers when putting them on within the space of a week. The buttons were fixed pretty flimsily in place by a very thin and quite poor piece of cotton threading, so it's not surprise they came loose as the quality of this was clearly poor. The threading pulled away so easily that there's simply no trace of a button having ever been fixed to both items of clothing.

I first emailed customer services about this on 4th July 2025 to try and resolve. I wasn't looking for a refund but I did expect a like for like replacement as the quality clearly wasn't good - you simply don't expect a button to fall loose from your clothes after just a few weeks. If it was just the one item I would have taken this as a one off but for it to happen to both was a sign of poor quality across the board. Being a long term customer I was happy to see past this with the help of customer services to resolve.

3 weeks later, I still haven't had a response from the Customer Services team to help resolve my issue (despite following up with 4 separate emails). This is simply unacceptable and as a long term customer, I'm afraid to say I won't be spending anymore money with Wax. This order was the final straw, bad quality clothing combined with non existent customer service and after care just can't be justified (come on, surely the team can't be so busy that they can't respond to an email?). Even a simple email to confirm my query had been received and was being looked into is basic courtesy, I would suggest re-emphasising the relationship between good customer service and customer retention to your team.

Wax clothing isn't cheap, their items are expensive and with that you expect high quality. More to the point, if something goes wrong you expect good customer service considering the price point. I simply can't justify spending money on clothes which won't last, from a Company who can't offer basic customer care. When people are spending their hard earnt money at your business, over a long period of time, you really should value that customer loyalty before it's too late.

I recently placed an order as a new customer, and inadvertently forgot to utilize my 10% discount. I contacted Wax London’s customer service and they immediately applied the retroactive discount to my order. Impressive.

Initially had an issue with a return and was not getting a response via email. After I posted a review the issue was resolved within 24 hours

I absolutely love Wax! Their pants are some of the best I’ve ever owned—great quality, perfect fit, and super stylish. I just placed an order for a couple of shirts and can’t wait to get them. On top of the amazing products, their customer service is truly top notch. They’re incredibly easy to deal with and you can tell they genuinely care about their customers. Always a great experience shopping with them!

Delivery was fast, and the customer service was excellent. The shorts and T-shirt I purchased are great quality and fit perfectly—I’m very happy with my items!