Wax London Reviews 

I bought 2 different pairs of trainers from these guys approximately 2 months ago knowing I had 30 days to return one of the pairs if I didn’t love them both.
I chose my favourite as they were similar and went on holiday with them thinking, I’ll return the others when I get back.
I am extremely busy running a business and managing two teenagers, so obviously I forgot as they were in the spare room, and I found them way after 30 days.
I sent an email to ask if I could return them with restocking charge expecting either a flat no, or 30-50% restock charge.
The customer service team were excellent and said to send them back and they would give me a credit to use in store and online.
I have worked in sales for 29 years, and have seen and received terrible customer service.
This is the best customer service that I have received that I can remember!!!
Well done Team Wax London
Can’t wait to spend my credit note.
Thanks again
Justin

Suspect I'm rather too old to really be representative of this brand's target market... so they might not be happy to hear this from me, but they do make a nice overshirt! I've bought a few bits from them over the past year or so and have always been very happy with the quality of the garments. Delivery has been pretty good too - everything arrived within a couple of days.

I do love Wax clothes but the sizing is all over the place. I’ve now bought two pairs of the same trouser in the same size just different colour and did the same for a pair of their corduroys and they are significantly different. One was much tighter and one was shorter by a decent amount. Same style but made completely differently. Makes it hard to order again as you’ve no idea what size will actually be behind the label 🤷🏻‍♂️

Excellent product quality and service before and after purchase

I placed my order on a Friday and received it on the Saturday afternoon ⭐️⭐️⭐️⭐️⭐️ service
Andy

Such fantastic service, as a first time buyer and getting a little excited at all the goodies i ordered, i forgot to apply the 10% first time buyer discount. which due to the size of the order was fairly big. I emailed the team who came back to me within an hour and sorted it out right away. Great service and really looking forward to receiving my new clobber tomorrow

Apart from the great garment I bought from Wax the buying and delivery were brilliant. Would not hesitate to buy from them again, highly recommended

I was given a Wax London voucher for my birthday. When processing an order I mistakenly placed the order in full without applying the voucher code and the order went through in full. I emailed Wax explaining my mistake and they replied the next working day and dealt with the issue without any dramas.
Excellent service, much appreciated!

Absolutely love the jacket, but also received really kind and helpful treatment by the team when I had a very usual request, and am very grateful for the way everyone went out of their way to help!

I was hooked by their branding. I rarely buy things for my millennial offspring and let them get what they want. Not this time. I jumped and they were delighted. We had to do an exchange of one item for a larger size and customer service via email was immediate and very helpful. Won’t be our last purchase!

Great brand & excellent customer service! Always refreshing to see the customer services lives up to the brand. Well played!!

Even though the product didn't work out, the customer service was amazing.

Great company. Great clothes, great customer service.

I’ve purchased a number of items from Wax and have always been really happy, however I ordered two coats (different sizes as I wasn’t sure which would be the best fit) and neither fit quite right, so I sent them back.

However I STUPIDLY forgot to create an online return. I just randomly sent them back using the label in the box. Then, to make things worse, I lost the my tracking number that I got when I sent them back.

As this was quite a large amount of money, and all my fault, I was pretty worried. However Wax advised me to create a retrospective return and found the package in their warehouse. I received a full refund despite my stupidity.

I hugely appreciate Wax customer service for going the extra mile for me when it would have been easier not to bother and not to make the refund.

I ordered a £100 gift voucher for my son for Xmas. I realised at checkout I had not put his name anywhere so removed from basket and started again. However, it seems I, or they, did not remove, and I was charged for two vouchers; one was sent to myself. I notified them Xmas Eve and they cancelled and refunded my account at the earliest opportunity with no argument which was a great relief.

The staff were fantastic when we went into the shop in Covent Garden - we couldn't buy then due to luggage issues but they gave me the reference numbers to buy online. And the customer service when I realised I had made a mistake on my online order was superb too - sorted in a day and without any quibbles. Exemplorary....and the clothes are lovely too!

Truly first class customer service. I had messed up a return and multiple people from Wax helped me get it sorted with such care and attention and courteousness.

I had an incident with the courier but wax London after care was top notch. Looking forward to receiving my product.

I have a handful of check overshirts and absolutely love them. I love the way they loosen up as they age. Customer Service is fantastic and polite. They ship quick!

Amazing clothes and even better customer service, so responsive when I thought I’d sent back a personal voucher by accident, so helpful! Thank you