Wax London Reviews 

135
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, highlighting wonderful designs, comfortable fits, and durable materials that truly feel well made and worth every penny. Shoppers also note that the dedicated support team is extremely responsive, highly helpful, and very quick to resolve order, delivery, or sizing issues smoothly. Some reviewers were not happy with occasional communication delays and experienced difficulties trying to reach the customer support team for assistance. A few consumers also mentioned experiencing unexpected product flaws, such as fabric fraying or developing small holes shortly after washing their items.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt responses, helpful assistance, and staff... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the well-made clothing,... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer service agents replied very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... See more

Rated 5 out of 5 stars

I made an error when placing my order with wax. Put the wrong postcode on the Order but the correct address. My order bounced to south England royal Mail sorting Offices for two weeks. I thought despi... See more

Rated 5 out of 5 stars

I'll be honest - this didn't start well. My order never arrived, and getting through to customer service took multiple attempts. After 10 days of waiting, I discovered the item was actually out of st... See more

Company replied

Rated 5 out of 5 stars

I had a Five Star experience in exchanging a purchase, shipping and then receiving the exchange. Wax London customer service was excellent, they immediately responded to my request, and kept me inform... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.


Contact info

4.2

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(135)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

A Seamless Shopping Experience with Exceptional Quality and Style!

I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.

Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Quality of the products is great and…

Quality of the products is great and delivery was very fast. Bought a pair of trousers in the wrong size but the team were very quick to exchange my items and I generally had a lovely experience! Great brand

30 April 2023
Unprompted review
Rated 4 out of 5 stars

Returns & Refund worked

I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Very poor in terms of customer service

Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.

27 July 2023
Unprompted review
Wax London logo

Reply from Wax London

Hi,

Thank you for your review.

We are very sorry to hear that your experience with us was not positive. We work as fast as possible to ensure all orders, exchanges, refunds and communication are performed efficiently and with transparency. If there is anything we can do to help resolve this situation please contact us at customercare@waxlondon.com and we would be more than happy to assist.

Our apologies again for any inconvenience caused,

Wax London

Rated 5 out of 5 stars

Top quality menswear

I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!

22 May 2023
Unprompted review
Rated 1 out of 5 stars

VERY bad experience

I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I got an Indigo denim jacket and the style and quality is actually very nice. Delivery was quite quick and smooth, they use major couriers so I didn't expect any issues anyways...

9 December 2022
Unprompted review
Rated 5 out of 5 stars

I love Wax overshirts

I love Wax overshirts, I like the design and the quality is very good. I suggest to visit the shop in London. Delivery very fast!

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Great Clothes

Ordered a new Whiting Overshirt for my dad for his birthday and he loves it so much- the quality is great for the price- a really special piece. Arrived on time and really easy check out! Can't wait to buy more from this brand!

27 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great products and excellent communication when in need of help with sizing/fit. Five stars for customer service!

2 October 2022
Unprompted review
Rated 5 out of 5 stars

I LOVE THESE GUYS

I've ordered plenty from these guys and they always deliver!! Quality is always great and delivery speed to match! Wear the kurt trousers and tees non stop! Highly recommend.

29 September 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a t-shirt and paid for next…

I ordered a t-shirt and paid for next day delivery, 5 days went past with still no sign of even a dispatch email, I wrote to the customer care and they replied with, we've been busy. so when I asked if it is being dispatched today and if id be refunded the next day delivery costs, they just cancelled my order, with a very blunt reply. totally unprofessional and rude.

7 June 2022
Unprompted review
Wax London logo

Reply from Wax London

Hi Nick,

We are very sorry to hear about this negative experience with us and can only apologise for the disappointment with your order. We do our best to ensure all our customers have a first rate experience when shopping with us, and hope that the discount code we provided went someway to making up for this experience.

Our apologies again,

Wax London

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