Wayfair UKReviews 

119,135
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,156 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, with many expressing satisfaction with their purchases, including furniture and household items. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the staff. Reviewers also note the ease of ordering and good communication throughout the process. However, some customers experienced issues with delivery, including delays, missing items, or problems with courier services. There were also occasional concerns about product descriptions not matching the actual item, or receiving products with minor defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as orders never... See more

Quality

Consumers find quality to be positive, with many reviewers praising products like tables, sunbeds, and beds... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more

Company replied

Rated 4 out of 5 stars

Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more

Company replied

Rated 3 out of 5 stars

First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Ecommerce solution provider
  4. Home improvement shop
  5. Outdoor furniture shop

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.co.uk

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.9

Great

TrustScore 4 out of 5

119k reviews

5-star
4-star
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1-star

Asks customers to review

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3.9

All reviews

(119,135)

22,582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order was great and the service but…

Order was great and the service but delivery was not on time aprat from that fab

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're happy to hear that your order and service were great. We're sorry that the delivery was not on time. We appreciate your feedback.

Wayfair UK

Rated 2 out of 5 stars

Delivery charge £79.99 not £19.99 as shown.

First impression, not great if you live in Central Scotland. Apparently we do not qualify for the £19.99 delivery charge and instead need to pay £79.99 as postcode not recognised. Also, Wayfair when delivering in Scotland do not offer the build the item when delivered. Product to be delivered on Monday 7th July which is quite good time wise, hopefully easy to build.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Outdoor clock

Delivery was quick. I love my garden clock. It has a backing on it that shields it from water. It keeps great time and I’m very happy with my purchase. Highly recommend.

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your delivery was quick and that you love your garden clock! It's wonderful to know the water-shielding backing and accurate timekeeping make you happy with your purchase.

Wayfair UK

Rated 4 out of 5 stars

good speedy delivery

good speedy delivery, quality product,Good value.

Wayfair want to charge me £170.00 to takeaway old chair. Local Council removed it for £42.00

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're pleased you found our delivery speedy, the product quality good, and the value satisfactory.
Wayfair UK

Rated 4 out of 5 stars

Good product

Good product. Well delivered. The assembly instructions are not great. So be prepared for some struggle there.

22 June 2026
Rated 5 out of 5 stars

Delivered on time very easy to shop…

Delivered on time very easy to shop good and plenty top gr

21 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your order arrived on time and that you found the shopping experience easy and the product excellent! Thank you for your wonderful feedback.

Wayfair UK

Rated 5 out of 5 stars

I order all my furnishings and rugs…

I order all my furnishings and rugs from them. Good quality products quickly delivered. Good after sales service

23 February 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear you consistently choose us for your furnishings and rugs! We appreciate your kind words about our product quality, quick delivery, and excellent after-sales service.

Wayfair UK

Rated 5 out of 5 stars

Definitely recommend Wayfair delvered…

Definitely recommend Wayfair delivered on time driver very nice

17 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your delivery was on time and that our driver provided excellent service! Thank you for sharing your positive experience.

Wayfair UK

Rated 5 out of 5 stars

Arrived really quickly and was really…

Arrived really quickly and was really easy to put together. Seems sturdy and of high quality finish.

12 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased it arrived quickly, was easy to assemble, and that you're happy with the sturdy, high-quality finish! Thank you for your feedback.

Wayfair UK

Rated 1 out of 5 stars
Wayfair UK logo

Reply from Wayfair UK

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK

Rated 5 out of 5 stars

Brilliant

Brilliant. Wonderful customer service

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We truly appreciate your wonderful feedback and are so happy to hear that you experienced brilliant customer service!

Wayfair UK

Rated 5 out of 5 stars

Beautiful tall mirror vases!!

Was looking for a two tall mirror vases found them on and found them on Wayfair,I've used Wayfair before and they are very good, have beautiful well made items and I got two 70 cm mirror vases for a fantastic price( special offer) they arrived super quick and we're packaged so we'll and look fantastic either side of my fireplace, exactly what I wanted and the price for two was amazing!

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We're so happy to hear you found the perfect mirror vases at a fantastic price! It's wonderful that they arrived quickly, were well-packaged, and look fantastic by your fireplace. Thank you for your kind words!

Wayfair UK

Rated 5 out of 5 stars

Bought a new headboard

Bought a new headboard. Easy shopping and ordering experience. It was delivered a few days early. Very good item and service.

28 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found the shopping and ordering experience easy, and that your headboard arrived early. We appreciate you noting the excellent item and service!

Wayfair UK

Rated 4 out of 5 stars

A classy umbrella

Excellent selection of garden parasols. We are very pleased with our choice and it was easy to assemble.

26 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found our selection of garden parasols excellent and that you're very happy with your choice. It's great to hear it was easy to assemble too!

Wayfair UK

Rated 1 out of 5 stars

Wayfair were fine and indeed so was the…

Wayfair were fine and indeed so was the product itself (a shed). However the instructions for self assembly were appalling. The diagrams were too small to read/interpret correctly. In fact the instructions were effectively misleading causing delays and reassembly at times.

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're very sorry to hear about your frustrating experience with the assembly instructions for your shed. We understand how difficult it can be when diagrams are unclear and lead to delays. Your feedback regarding the misleading instructions and the need for reassembly is important to us, and we will share it with our team for review and improvement.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK

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