Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more
Company replied
Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more
Company replied
First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Ecommerce solution provider
- Home improvement shop
- Outdoor furniture shop
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
119k reviews
Asks customers to review
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Excellent product & Service
I ordered a Textaline sunbed which was advertised as coming with a table.
Sadly on delivery yesterday the table was missing.
I contacted Wayfair via the Facebook Messenger app and the extremely efficient Shauna dealt with my problem . Within a very short time she messaged me to tell me that a table was being dispatched that afternoon. She later messaged me again with the tracking details.
Less than 24 hours later I received the table. I always judged company on how they deal with problems which can arise at any time. Wayfair and particularly Shauna have been absolutely amazing and I would highly recommend them and will certainly use them again.
The sunbed and table are absolutely superb. Top quality.
2 July 2026
Unprompted review
Reply from Wayfair UK
We are so pleased to hear that you are enjoying your new sunbed and table! It is wonderful to know that our team was able to resolve the missing item issue quickly and efficiently for you. We truly value your kind words about our service and are delighted that we could turn a potential problem into a positive experience. We look forward to assisting you again in the future.
Wayfair UK
Support from start to finish
I had a really positive experience with Wayfair's customer service.
I requested an exchange for a few items I purchased, and although I eventually decided not to proceed because the exchange process was a bit complicated for my situation, I genuinely appreciated the support I received throughout.
What stood out the most was that I was able to deal with the same customer service agent from start to finish. Having one dedicated person who already knew my case made a huge difference. I never had to explain everything again or worry that details would get lost, which made the whole experience much less stressful.
Even though I didn't complete the exchange, the professionalism, responsiveness, and consistency of the customer support left a very positive impression. Thank you for making me feel supported throughout the process.
5 June 2026
Reply from Wayfair UK
We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that having a dedicated agent made such a significant difference for you, even though the exchange ultimately didn't proceed. We truly value your feedback regarding the professionalism, responsiveness, and consistency of our support. Thank you for acknowledging our efforts to make you feel supported throughout the process.
Wayfair UK
Reply from Wayfair UK
We're so glad you found our ordering process easy and appreciated our selection! We truly value your positive feedback.
Wayfair UK
Great service
Easy ordering process from start to finish. Very good tracking updates. Speedy delivery. Good packaging. Overall great service.
20 June 2026
Reply from Wayfair UK
We're so pleased you found the ordering process easy and appreciated the tracking updates. We're delighted to hear about your speedy delivery and good packaging. Thank you for your kind words about our service!
Wayfair UK
It,s not a bad carpet but a bit thinner…
It,s not a bad carpet but a bit thinner than the picture.
30 June 2026
A Painful Experience with Missing Parts
Decent quality, but it was a real pain in the backside to try and put together. There was unfortunately two screws missing. But the table is still standing so it's not that bad.
Please tell your suppliers to make easy to follow guides. Some of them are confusing and not very clear.
17 May 2026
Reply from Wayfair UK
Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair UK
Great ordering and delivery service…
Great ordering and delivery service each and every time
21 June 2026
Reply from Wayfair UK
We're so pleased to hear that you consistently have a great experience with our ordering and delivery service. Thank you for your wonderful feedback!
Wayfair UK
Delivery guys were excellent.
30 June 2026
Reply from Wayfair UK
We appreciate your positive feedback; we are delighted that the delivery team was excellent and that you had a great experience!
Wayfair UK
My parcel was stolen at the depot no…
My parcel was stolen at the depot no compensation or anything had to find out all of the information myself.
21 June 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
On review of this we can see this issue has since been resolved and your refund has been issued.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your ordering experience was easy, delivery was quick, and that you are happy with the quality and look of your new feature! Thank you for your wonderful feedback.
Wayfair UK
Super quality bed
Super quality bed, loads of storage. Building it was an enjoyable challenge. The instructions were spot on, but take your time to read all the detail and stick to the script.
25 June 2026
Reply from Wayfair UK
We're delighted to hear you're pleased with the quality of your bed and the ample storage it provides. We appreciate your feedback on the assembly process and are glad the instructions were helpful.
Wayfair UK
I haven't received my order and I…
I haven't received my order and I contacted them via virtual message service and still haven't a response
30 June 2026
Reply from Wayfair UK
We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.co.uk/myaccount so we can help further.
WayfairUK
They tell you all delivery date and…
They tell you all delivery date and allways on time got next day love my table good quality and price.looks great with my 2 chairs as my table was to big this size perfect for a small sitting room.😄
29 June 2026
Reply from Wayfair UK
We are so pleased to hear you love your new table and that it's the perfect size for your sitting room! It's wonderful that it arrived on time and that you're happy with the quality and price.
Wayfair UK
Reply from Wayfair UK
We appreciate your positive feedback! We are so pleased to hear that everything went smoothly from beginning to end. Thank you for sharing your experience.
Wayfair UK
Speedy efficient delivery Good product…
Speedy efficient delivery Good product for price.
30 June 2026
Reply from Wayfair UK
We're so pleased you enjoyed our speedy and efficient delivery, and found the product to be good value. Thank you for your feedback!
Wayfair UK
Great choice of products
Great choice of products. Each product opens in its own tab, makes for easier comparison.
30 June 2026
Reply from Wayfair UK
We're so pleased you found a great choice of products and that the individual tabs made comparisons easier for you. Thank you for your wonderful feedback!
Wayfair UK
Shed.
After my episode of not expecting delivery till next Friday low and behold it turned up today as planned i take back negative response,and would like to say thanks for delivery today, but I would say a bit more communicating with couriers so we don't get the misunderstanding we had today.
28 June 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK
Brilliant ‘open box’ purchase
I bought a wine fridge from Wayfair and I was delighted that it arrived the next day. I took the chance on one of the ‘open box’ prices, and I’m glad I did. The fridge was in immaculate condition with a tiniest dent on the back (4 mm), as it is an under the counter fridge that doesn’t matter at all and it was a third of the original price.
30 June 2026
Reply from Wayfair UK
We are so pleased to hear you are delighted with your wine fridge! It's wonderful that it arrived so quickly and that you found such a great deal on an open box item. We're glad the minor dent doesn't affect its function for you.
Wayfair UK
Excellent Delivery
Excellent Delivery, never had a problem with this company, all the items that i have brought over the years have never let me down.
30 June 2026
Reply from Wayfair UK
We are so happy to hear about your excellent experience with our deliveries and the lasting quality of our items. We truly appreciate your continued support over the years!
Wayfair UK
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