Wayfair UKReviews 

119,114
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,156 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, with many expressing satisfaction with their purchases, including furniture and household items. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the staff. Reviewers also note the ease of ordering and good communication throughout the process. However, some customers experienced issues with delivery, including delays, missing items, or problems with courier services. There were also occasional concerns about product descriptions not matching the actual item, or receiving products with minor defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as orders never... See more

Quality

Consumers find quality to be positive, with many reviewers praising products like tables, sunbeds, and beds... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more

Company replied

Rated 4 out of 5 stars

Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more

Company replied

Rated 3 out of 5 stars

First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Ecommerce solution provider
  4. Home improvement shop
  5. Outdoor furniture shop

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.co.uk

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.9

Great

TrustScore 4 out of 5

119k reviews

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Asks customers to review

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3.9

All reviews

(119,114)

22,534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great machine

Really great machine makes perfect pie

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so glad to hear our machine makes perfect pie for you! We appreciate your kind words.

Wayfair UK

Rated 4 out of 5 stars

After initial confusion your staff…

After initial confusion your staff cleared the problem and my order arrived the next day👍👍👍

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that our staff was able to clear up the initial confusion and that your order arrived promptly the next day. Thank you for your feedback!

Wayfair UK

Rated 5 out of 5 stars

I'm in love with my new purchase

I'm in love with my new purchase. Excellent delivery. Great quality and condition. Thank you 😊.

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you're in love with your new purchase! It's wonderful to hear that the delivery was excellent and that you're happy with the quality and condition. Thank you for your kind words!

Wayfair UK

Rated 5 out of 5 stars

Prompt delivery and they put it in the…

Prompt delivery and they put it in the room for us. Thanks.

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your delivery was prompt and that our team was able to place it in the room for you. Thank you for your kind words!

Wayfair UK

Rated 5 out of 5 stars

This small cabinet is the perfect size…

This small cabinet is perfect for where I need it: beside the sofa bed in our guest room. It fits a small lamp, a tissue box, and a coaster for a drink on top (plus space for a book), and the open shelf is just the right size for a cross-body purse. The two drawers hold personal items out of sight. It was quick and easy to put together.

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We're so glad to hear that this small cabinet is perfect for your guest room! It's wonderful that it fits all your essentials and was quick and easy to assemble. Thank you for your positive feedback!

Wayfair UK

Rated 1 out of 5 stars

Delayed delivery and no communication

I ordered fans on 23rd June as it stated 2 day delivery and therefore anticipating delivery on 25th June. After my order was placed, the delivery status changed to estimated delivery on 30th June. Its now 2nd July, still no delivery, no communication and status just saying delayed.

23 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.co.uk/myaccount so we can help further.

WayfairUK

Rated 3 out of 5 stars

Item comes in two boxes but only…

Item comes in two boxes but only received one box today , no tracking on other box as of yet. Would be good if both boxes were sent together

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.co.uk/myaccount so we can help further.

WayfairUK

Rated 5 out of 5 stars

Good product

Good product, very competitively priced and arrived on time

20 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found our product competitively priced and that it arrived on time! Thank you for your wonderful feedback.

Wayfair UK

Rated 5 out of 5 stars

Bed delivery

The delivery was prompt and the drivers were professional.

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your delivery was prompt and that our drivers were professional! Thank you for sharing your positive experience.

Wayfair UK

Rated 1 out of 5 stars

Would love to review but yet again from…

Would love to review but yet again from Wayfair and dhl …..delivery date don’t arrive as promised!

30 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.co.uk/myaccount so we can help further.

WayfairUK

Rated 5 out of 5 stars

My air purifier is wonderful

My air purifier is wonderful, especially as we have the heat wave. Brilliant for my dogs too.

18 April 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear your air purifier is making such a difference during the heatwave! It's wonderful to know it's also benefiting your beloved dogs.

Wayfair UK

Rated 1 out of 5 stars

Had a rubbish experience with Wayfair

Had a rubbish experience with Wayfair, forgot and stupidly ordered from them again. Guess what, another rubbish experience. Don’t order from them.

2 July 2026
Unprompted review
Wayfair UK logo

Reply from Wayfair UK

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
On review of this we can see this issue has since been resolved.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK

Rated 5 out of 5 stars

Ordered a dining table and chairs

Ordered a dining table and chairs. The table is heavy, sturdy and really well made. Chairs are so comfy. Delivery was fast and professional 10/10 would recommend and use again

18 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear you love your dining table and chairs! It's wonderful that you found the table sturdy, the chairs comfy, and the delivery fast and professional. We appreciate your recommendation!

Wayfair UK

Rated 3 out of 5 stars

Rug arrived quickly however the quality…

Rug arrived quickly however the quality was low. The pattern on the edges is wavy but should be straight. Looks odd.

20 June 2026
Wayfair UK logo

Reply from Wayfair UK

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.

We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks,
Wayfair UK

Rated 3 out of 5 stars

Delivery company doesn’t tell you…

Delivery company doesn’t tell you they’ll deliver. You receive an estimate date but this usually passes. When they do deliver, you’ll be surprised as you’re not told.

20 June 2026
Wayfair UK logo

Reply from Wayfair UK

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK

Rated 5 out of 5 stars

Quick delivery and good comms

Very quick delivery and good communication on delivery timeline. Product is good quality. Assembly instructions are fairly clear.

28 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're delighted to hear about your quick delivery and good communication regarding the timeline. We're also pleased that you found the product to be of good quality and the assembly instructions clear.

Wayfair UK

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