Wayfair Ireland Reviews 

1,648
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Ecommerce solution provider
  4. Home improvement shop
  5. Outdoor furniture shop

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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3.6

All reviews

(1,648)

1,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just two words to describe my…

Just two words to describe my experience 'perfect efficiency '. Thank you so much.
Maire Casey.

8 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad to hear you had such a wonderful experience with us. Thank you for your kind words.

Wayfair Ireland

Rated 1 out of 5 stars
Wayfair Ireland logo

Reply from Wayfair Ireland

We're really sorry to hear this, it’s not the experience we want for our customers. Delivery dates are estimated, and while we aim to be as accurate as possible, delays can happen. If it's been more than 10 days since the expected date, please reach out via www.wayfair.ie/my_account so we can help further.

Wayfair Ireland

Rated 4 out of 5 stars

I ordered two king-size beds for myself…

I ordered two king-size beds for myself and my son. However, in my opinion, the beds do not appear to be king-size. They seem too narrow and are more like double beds in width.
The beds also need proper frames to prevent the mattresses from moving. In addition, the metal bed frames make it difficult to secure the bed sheets properly. The sheets constantly come off because there is no way to tuck them in around the frame.
Regarding the delivery, I received the bed frames first, while the mattresses were delivered a week later. As a result, we had to sleep on the floor for a week while waiting for the mattresses to arrive.

29 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.

We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.ie/my_account.
Thanks,
Wayfair Ireland

Rated 1 out of 5 stars

Poor logistics co-ordination

Order no. 4423255224. I have ordered 6 ceiling lights and a cabinet mirror. I got 2 lights delivered.. rest of them went missing, I've been touching with the customer support for last 3 days. (I got the information that there were not picked up yet by courier) Everyone opening the case for investigation but never able to resolve in time.. please avoid these wayfair.ie website.. #wayfair

1 June 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK

Rated 5 out of 5 stars

Kitchen Chairs

Great experience throughout, from initial ordering to prompt delivery.

5 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad you had a great experience from ordering to delivery. Thank you for your kind words!

Wayfair Ireland

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Experience Every Time

⭐⭐⭐⭐⭐ Excellent Experience Every Time

I've purchased several items from Wayfair now and have been consistently impressed. The quality of everything I've received has been excellent, and each item has matched my expectations.
What really stands out is the customer service. Every interaction I've had has been polite, friendly, and genuinely helpful. Any queries I've had were dealt with quickly and professionally, making the whole shopping experience stress-free.
The Klarna payment option is also a huge bonus, especially for larger purchases. It makes it much easier to spread the cost of more expensive items without compromising on quality.
Overall, I couldn't be happier with my experience so far. Great products, excellent customer service, and flexible payment options. I wouldn't hesitate to recommend Wayfair to family and friends.

28 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so pleased to hear that you consistently have excellent experiences with us! We truly appreciate your kind words about our product quality, customer service, and the convenience of our payment options. Thank you for recommending us!

Wayfair Ireland

Rated 1 out of 5 stars

Do not purchase this heap of garbage

I bought this shoe cabinet and paid a company to build it for me - after hours of trying to make it level and to line the doors up - they gave up. It is such poor quality and an epic waste of time and money. Do not buy this. I’ve tried to return it or reach out to wayfair with no luck. Buyer beware

25 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.

Rated 5 out of 5 stars

Easy to order

Easy to order, good delivery service

19 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad your ordering was easy and delivery good. Thank you for your feedback!

Wayfair Ireland

Rated 4 out of 5 stars

This is a lovely table and chairs but I…

This is a lovely table and chairs but I only gave 4 stars because I wanted a compact table for the small space in my kitchen. I ordered a 70cm wide table and they sent me a 77cm wide one. The measurements were wrong on the website

28 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.

We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks,
Wayfair UK

Rated 5 out of 5 stars

Perfection

Delivery was fast, I'm in Ireland and the driver carried up my items 4 flights of stairs which were heavy.
All the items I bought are brilliant just like the pictures.
Easy to assemble aswell.
Thank you.

28 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear you're happy with your items and our delivery service! Thank you for your wonderful feedback.

Wayfair Ireland

Rated 1 out of 5 stars

Ordered a table and chairs to be told…

Ordered a table and chairs to be told it will be delivered within 5 days now saying delayed after it was due to be shipped today

3 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
From reviewing your order and the tracking for your item we can see that the courier have scheduled delivery for the 11th June. You can track this in the My Orders section of our site.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/myaccount
Wayfair Ireland

Rated 4 out of 5 stars

It's taken too long to deliver it's…

It's taken too long to deliver it's from UK.

28 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate your feedback regarding the delivery time. From reviewing your order we can see it was delivered inside the estimates provided when the order was placed. Should you ever need any assistance with your order dont hesitate to get in touch via the My Account section of our site.
Wayfair Ireland

Rated 5 out of 5 stars

Everything was great

Everything was great

27 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 4 out of 5 stars

User57

Happy customer!

27 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are glad to hear you have been happy with the service we provided. Thanks for sharing your feedback. We really appreciate it.

Wayfair Ireland

Rated 5 out of 5 stars

Arrived very promptly

Arrived very promptly, and in good shape!
Thank you very much!

27 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad to hear your order arrived promptly and in great condition! We appreciate your kind words.

Wayfair Ireland

Rated 5 out of 5 stars

Fast service

Fast service! In a minute solved my issue with damaged item.

26 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

Great experience and hassle-free resolution

I recently ordered some wine glasses from Wayfair.ie and received them very quickly. When they arrived, a few of the glasses had some noticeable imperfections. I simply reported the issue through the website, uploaded a few photos, and indicated that I still wanted the item.

I didn't even need to contact customer support directly. The process was incredibly quick and hassle-free, and a replacement was sent out promptly.

I have to admit I was a little apprehensive about ordering after reading some negative reviews, but my experience couldn't have been better. I'm very happy with the glasses and impressed by how efficiently the issue was resolved. I will definitely be ordering from Wayfair.ie again.

22 May 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

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