Wayfair Ireland Reviews 

1,649
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Ecommerce solution provider
  4. Home improvement shop
  5. Outdoor furniture shop

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,649)

1,015 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and hassle-free resolution

I recently ordered some wine glasses from Wayfair.ie and received them very quickly. When they arrived, a few of the glasses had some noticeable imperfections. I simply reported the issue through the website, uploaded a few photos, and indicated that I still wanted the item.

I didn't even need to contact customer support directly. The process was incredibly quick and hassle-free, and a replacement was sent out promptly.

I have to admit I was a little apprehensive about ordering after reading some negative reviews, but my experience couldn't have been better. I'm very happy with the glasses and impressed by how efficiently the issue was resolved. I will definitely be ordering from Wayfair.ie again.

22 May 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 4 out of 5 stars

Would recommend 👌

Kept me informed on my order status and delivery was ahead of time.

25 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear your order arrived ahead of schedule! Thank you for your feedback.

Wayfair Ireland

Rated 5 out of 5 stars

On lineperfect

On line
Shopping fantastic
So easy even amateur like me can do, everything so far has being perfect.

3 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad to hear you found online shopping easy and perfect! Thank you for your wonderful feedback.

Wayfair Ireland

Rated 5 out of 5 stars

Ease of use

Ease of use , easy to navigate, looks good on photo

4 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad you enjoyed your experience. We appreciate your positive feedback.

Wayfair Ireland

Rated 5 out of 5 stars

Fast delivery and great price on my…

Fast delivery and great price on my Emma mattress. Really pleased
and having great nights sleep on it.

24 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear you're pleased with the fast delivery and great price on your mattress, and that you're enjoying great nights of sleep!

Wayfair Ireland

Rated 3 out of 5 stars

If something isn't in stock you…

If something isn't in stock you shouldn't take the order and my cash and then tell me there's a delay with the delivery because it's not in stock !!

24 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We’re sorry to hear about your experience and understand your frustration.

While items may show as available at the time of ordering, stock levels can change quickly due to demand and updates from the manufacturer. In some cases, this can result in delays if the item is temporarily unavailable to dispatch.

We always aim to provide accurate delivery estimates and keep customers informed if anything changes. We apologise for any inconvenience this has caused.

Wayfair Ireland

Rated 5 out of 5 stars

Super fast delivery and good quality…

Super fast delivery and good quality goods

24 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad your order arrived quickly and that you're pleased with the quality of our products. Thank you for your feedback!

Wayfair Ireland

Rated 1 out of 5 stars

Guys, stay away from this company. 😡

If you’re reading, please and please, kindly avoid to do any transaction with the company call WAYFAIR, they seems like a scam or fraud company to me. An order was made in April 2026 and after I have spoken to their customers service more than 10 times because of this order has not been delivered, i had to force myself on refund of my money in June because. Guys stay away from this company, I wish I can give -1star review.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and assessible to use website and…

Easy and assessible to use website and to purchase. Delivery information, very informed an kept up to date on everything. Product very nice and quality very good .

22 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

simple ordering fast delivery

simple ordering fast delivery , great item

2 June 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy you had a great experience with our ordering and delivery! Thank you for your positive feedback.

Wayfair Ireland

Rated 1 out of 5 stars

I have not received my order

I have not received my order

19 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/myaccount
Wayfair Ireland

Rated 5 out of 5 stars

I needed to change my delivery date as…

I needed to change my delivery date as i was moving, it was very easy in the app and worked out great! Very happy with the service!

27 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad our app made changing your delivery date easy during your move! We appreciate your kind words about our service.

Wayfair

Rated 5 out of 5 stars

A terrific company!

Wayfair products are excellent and reasonably priced. They have a huge variety and my shopping experiences so far have been great. I recently moved house, and most of my new decor, including bedding, lighting and furniture have been bought at Wayfair. I highly recommend them, and look forward to receiving my current order.

31 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so happy to hear you've had such great shopping experiences with us, especially while decorating your new home! We truly appreciate your kind words and recommendation. We hope you love your current order!

Wayfair Ireland

Rated 5 out of 5 stars

Quick Delivery , you can track your order

Quick Delivery, great product

20 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear you had an excellent experience with our service, fast delivery, and quality products! Thank you for your positive feedback.

Wayfair Ireland

Rated 4 out of 5 stars

I really love the towels they are so…

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of so many face cloths
Bernadette Hayes

20 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad you love the softness of our towels. We appreciate your feedback regarding the quantity of face cloths versus hand and bath towels.

Wayfair Ireland

Rated 4 out of 5 stars

Fast delivery

Fast delivery

19 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear you had an excellent experience with our service, fast delivery, and quality products! Thank you for your positive feedback.

Wayfair Ireland

Rated 5 out of 5 stars

Excellent service

Excellent service, cannot be faulted in any way. Super fast delivery and quality products

18 May 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're delighted to hear you had an excellent experience with our service, fast delivery, and quality products! Thank you for your positive feedback.

Wayfair Ireland

Rated 1 out of 5 stars

I Paid, I Waited, I Lost Work Days — Still No Furniture

I purchased two dressers through this company's app, with an estimated delivery date between the 25th and 27th. In order to receive the items, I stayed home waiting for the delivery and ended up losing three days of work (the 25th, 26th, and 27th), as the delivery was scheduled for around 10:30 a.m. When that time passed, the system updated the delivery window to 1:58 p.m., yet the items still never arrived.

When I contacted customer service, I was informed that there was no concrete delivery date available. What makes the situation even more frustrating is that the company continues to advertise and sell the exact same products on its website, despite apparently being unable to fulfill the orders already placed by customers.

My frustration is even greater because I got rid of my old dressers specifically to make room for the new ones, trusting the delivery date provided by the company. As a result, I am currently left without a proper place to store my clothes and personal belongings because the company failed to honor its commitment.

After the missed delivery, I received several different delivery estimates. First, I was told that the items would arrive by June 3rd. Then, without any communication, the app was updated to June 8th. Later, the date changed again to June 9th. The only solution offered by customer service was: “If it doesn’t arrive, contact us to cancel the order.”

However, I do not want to cancel my order. I simply want to receive the products I purchased and paid for. If these items are still being advertised and sold on the website, then there should be stock available or at least the ability to fulfill the order. Otherwise, the products should be removed from sale to prevent other customers from experiencing the same issue.

At a minimum, customers deserve transparency, respect, and accurate delivery commitments. Unfortunately, I have received none of these so far.

I am extremely disappointed with how this situation has been handled. The problem is not only the delay itself, but also the lack of accountability, the absence of clear communication, and the disregard shown toward a customer who has already paid and is simply waiting for the company to fulfill its obligation. I expect the company to take responsibility and deliver my order as soon as possible.

27 May 2026
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
On review of this we can see this issue has since been resolved.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look