I bought two clematis plants - one is growing well and the other one has not shown any signs of growing. Part of the plant has died. I contacted customer service and they said someone would be gettin... See more
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See what reviewers are saying
Long time user of waysidegardens.com. Changed my email but unfortunately the new email had an issue and waysidegardens.com are using shopify under the hood. It was like it flags the email beca... See more
Company replied
Purchased a redbud tree by the name hearts a fire. What I received was ruby falls redbud. I understand mistakes do happen. However I also expect company's to fix there mistake. Not in this case. Refu... See more
Company replied
Wayside Gardens always has quality stock with good, strong root systems. After planting, in one week you are amazed how the plants have grown (with a little help of liquid fertilizer at planting t... See more
Company details
- Nursery
- also in
- Home Furniture Shop
Information provided by various external sources
Wayside Gardens is America's finest source of high quality and rare perennial plants, bulbs, trees, shrubs, roses, and vines.
Contact info
One Garden Lane, 29653, Hodges, United States
- 1-800-845-1124
- info@waysidegardens.com
- waysidegardens.com
2.2
Poor
789 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 13 plants
I ordered 13 plants. All but 1 was in good condition.
15 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer,
We do apologize for any items you received that were damaged and hope that those plants are now thriving as well. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Their products are high quality and the…
Their products are high quality and the customer service is fantastic! The couple issues/concerns I had were resolved to my satisfaction.
15 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Sarah,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders, so be sure to take advantage of our beautiful fall items as well!
Mostly good
Mostly good, but it is difficult to rate until the plants have been in the ground for a while. A little disapointed in the annuals I bought. According to your literature I was supposed to get 2 plants of each, or plants that were dividable. I got neither.
15 June 2018
Unprompted review
Reply from Wayside Gardens
Dear customer
Thank you for taking time to participate in our review. Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. Annual plants are guaranteed for 14 days from the date of receipt. If you ever have any issues or are unsatisfied, with your plants you may contact us at 1-800-845-1114 and a customer service representative will be happy to assist you!
Metal is lightweight
I like the trellis I purchased but it's not nearly as heavy and sturdy as the description led two of us to believe. it's much lighter metal, made in India. so it's misleanding
15 June 2018
Unprompted review
Reply from Wayside Gardens
Dear customer
Thank you for taking time to participate in our review. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
Poor, sad plants
As a sister company of Jackson & Perkins I expected the best. When my plants arrived I wasn't even sure that they were alive. They were in really sad shape. I have been trying to baby them along but still not sure they will make it.
12 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Robin
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.
My plants had dried out by the time I…
My plants had dried out by the time I got them. I took pictures and sent them to their info website and never received a reply. I ordered 9 plants. 3 out of 9 were awesome and I would order them again. The fact that no one replied to me is why I am giving this rating. It’s not worth my time to call back
10 June 2018
Unprompted review
Reply from Wayside Gardens
Dear customer,
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
The heuchera's I ordered only two lived…
The heuchera's I ordered only two lived out of six of the other plans I ordered several didn't make it and there is too much going on to save receipts and shipping labels and try to make it work so don't think I'll be ordering any more
10 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Laurien
Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. After reviewing your order, it appears as though the items in question are still currently covered under out 90 day guarantee. The items are guaranteed for 90 days from the date of receipt. Your guarantee on this order will expire one. 7/10/18. If you have any issues with your plants you may contact us at 1-800-845-1124, and a customer service representative will be happy to assist you!
Considering I contacted you twice about…
Considering I contacted you twice about a month ago about a shipment of dead flowers and I never got a response I really cannot encourage others to buy from you.
10 June 2018
Unprompted review
Reply from Wayside Gardens
Dear April
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.
Good value
Plants were so healthy and much larger than I expected. Very happy!
10 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Aggie,
Thanks for the wonderful review. We are absolutely delighted that you enjoyed our products. We thank you for shopping with us, and hope you will come again! Don't forget we have just started taking orders for our Fall season, so be sure to check out our Fall deals as well!
Very very satisfied
The impatiens I purchased came through very well potted and developed. They were even more hardy and advanced that I had expected and transplanted easily. The pricing was competitive with the local nursery, but the convenience of selecting from the catalogue vs what may be available from the local nursery was the deciding factor.
10 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders so be sure to take advantage of our beautiful fall items as well!
NEVER again!!!!
I am utterly disgusted and disappointed! I received my plants beyond "half dead" and from the looks of the packaging no care went into the "shipping and handling". And? I was charged accordingly.
These could have been absolutely Beautiful plants!!
I have photos from the day they arrived, gave them the utmost care and did not overwater them or stress them.
Now?
They sit in my pots in front of my house dying and will be thrown out shortly due to arriving in such a hideous condition.
Never again!!
9 June 2018
Unprompted review
Reply from Wayside Gardens
Dear A.W.
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
I had to call to get my order processed.
9 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Linda
We are extremely sorry to hear about this, and even more sorry to disappoint a customer.
Thank you for taking time to participate in our review. We appreciate your feedback and use it to continually improve and to create a positive experience for all our customers.
The cedar planter we ordered was listed…
The cedar planter we ordered was listed on the Wayside site as "in stock", so we expected that it be shipped immediately. But the order was from a separate vendor, with no communication to me or to Wayside. After 3 weeks, I was able to locate the fulfilling vendor and learned that it had just been shipped, but no notice to me (and Wayside didn't know about it either). In the end, it was delivered, assembled, and we are quite pleased with it. Our experience with Wayside as the company that fulfills the request is 5-star.
9 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Melvin,
Firstly we would like to apologize for any inconvenience you experienced due to shipping issues. We are working diligently to improve our shipping standards for our customers. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Plants arrived in great condition in…
Plants arrived in great condition in Fla. in May.
9 June 2018
Unprompted review
Reply from Wayside Gardens
Dear CE,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders so be sure to take advantage of our beautiful fall items as well!
First time ordering from Wayside...
First time ordering from Wayside and it was a great experience. Their selection of plants includes many rare varieties. I received my order of 15 plants within two weeks of ordering (May/June) and received two boxes. Two larger shrubs came in their own box and are beautiful! The others were boxed together in packing peanuts and the only suffering occurred at the very bottom of the box, the others were in fine condition. I called Wayside within two days of receipt and the phone was answered promptly by Carol. She listened as I praised as well as complained that the four plants in the bottom were mushy and that I wished either a refund or store credit. The conversation was hassle free as she noted the deceased and issued me a credit, explaining that it would be processed within two to three days. She also advised me to order early for fall planting as they tend to sell out early. Very friendly, pleasant, fast and efficient. She did offer to replace the plants but found only one was still available, I chose the credit. I have ordered from several online nurseries over the years, left my reviews and feel that Wayside/Park Seeds is getting a bad wrap. The good experiences are not being recorded enough as people are off happily planting their plants and not taking the time to write a good review. We tend to only raise our voices when we are dissatisfied. I would recommend this company.
9 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Trisha,
Thank you for taking the time to leave us such a nice review! We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We look forward to serving you again. We are currently taking Fall orders, so be sure to take advantage of our beautiful fall deals as well!
Wayside you are my one and only from now on!
By far the healthiest plants I have ever received from an online Garden supply/nursery. I have been shopping around for years only to be constantly disappointed by sick and soon to be dead plants, and I am known for my green thumb!
Wayside you are my one and only from now on!
PS and your phone support staff is great too!
Angela in NYC
7 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Angela,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders. Be sure to take advantage of our beautiful fall items as well!
Not bad for a delivery
I received my order in the time that they said I would, but all that I ordered was not in good shape when it arrived. I just planted them, so we will see how it goes. I would recommend to everyone to buy from their local nurseries. I bought some coral bells, lamiums, and irish moss from the nursery just up the road. Plants are extremely healthy and thriving!
It only makes sense. Things sent through the mail go through a lot. It's no wonder why they are half dead by the time we get them.
7 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Dana,
We do apologize for any items you received that were damaged and hope that those plants are now thriving. Thank you for participating in our review and providing specific feedback. This will help us, as we strive to create the best possible customer experience.
Disappointed With service and plants
Plants did not arrive when I was told after a call to customer service. Was going to be away from home so I had scheduled them to arrive when I was there. They came while I was away and email informing me of their arrival arrived next day both times ( I had two groups of plants that were shipped separately). Needless to say they were very dry and not in good shape. I was able to baby them a lot and they are now growing. Plants were not what were described in catalog. Someone apparently gave a replacement not listed in description. Will be my first and last order to WG.
6 June 2018
Unprompted review
Reply from Wayside Gardens
Dear MP
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for taking time to participate in our review!
Timely arrival
Timely arrival, excellent packaging, all plants looking great.
6 June 2018
Unprompted review
Reply from Wayside Gardens
Dear customer,
Thanks for the wonderful review. We are absolutely delighted that you enjoyed our products. We thank you for shopping with us, and hope you will come again! Don't forget we have just started taking orders for our Fall season, so be sure to check out our Fall deals as well!
NOT AT ALL SATISFIED
NOT AT ALL SATISFIED. 0rdered three plants (strawberries, blackberries and blueberries) Planted as recommended on the internet but the strawberries and blueberries died. So far blackberries are doing fine.
6 June 2018
Unprompted review
Reply from Wayside Gardens
Dear Eddie
Thank you for taking time to participate in our review. Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. If your order was placed this spring then your plants are guaranteed for 90 days from the date of receipt. If your items are still within that guarantee, and you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you!
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