Wayv. Talk and Broadband for Business Reviews 196

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and stress-free. Many people highlighted the team's ability to explain everything clearly, provide excellent training, and manage installations efficiently with no disruption or downtime. Consumers frequently noted the exceptional service from initial contact through to installation, appreciating the company's proactive approach in handling administrative tasks and tidying up after their work. The overall sentiment emphasizes a highly professional and effective experience, with many recommending the company for business needs.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the team's... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben and Carl were great. The installation took place efficiently and with no disruption to our service. They were patient, waiting for us when some of our work tasks overtook the training of the phone... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Wayv when they came to install a full phone and internet system into our building. They achieved exactly what we wanted with tannoy and a hardy mobile, along with... See more

Company replied

Rated 5 out of 5 stars

From the initial sales call to our company, Wayv are so professional, clear and effective. The on site meeting was well prepared and answered all our questions, then the install team were great too... See more

Company replied

Rated 5 out of 5 stars

After our previous business phones and broadband contract expired we were contacted by Wayv who made this transition and process extremely smooth. They deal with all the admin side which sometimes c... See more

Company replied


Company details

  1. #11 of 92 best companies in Telecommunications service provider
  2. #22 of 113 best companies in Business-to-Business service
  3. #5 of 22 best companies in IT support and services
  4. #5 of 47 best companies in Phone and internet services
  5. #1 of 3 best companies in Telecommunications engineer
  6. #3 of 25 best companies in Telecommunications equipment supplier

Written by the company

Welcome to Wayv, award-winning provider to Small-to-Medium businesses across the UK. From our HQ in Sheffield, South Yorkshire, we provide SMEs across the UK with phone systems and broadband, in partnership with experts Ericsson-LG. Our SME-dedicated service is supported by our free, award-winning WayvCare support which allocates a dedicated support engineer to each business. Additionally, customers can benefit from Managed IT Services to complement their comms infrastructure. We're disrupting the market by providing support and service that other providers don't, as well as being the UK's 1st and ONLY Carbon Neutral business telecoms and broadband provider. Our ethos is underpinned by our values of 'Earn Trust', 'Keep it Simple' and 'Be Honest' - values which are not often linked to the industry! We remain true to these values in everything we do, and our terms of business are uniquely designed to protect you - the customer - first and foremost. But we also have a personality - our other values of 'Make Wayvs' and 'Have Fun' ensure you're always delighted by your interactions with us. To find out more about the industries and customers we serve, head over to https://wayvtalk.com Get in touch for a free, no-obligation quote and find out how we can help your business get a competitive edge!


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Rated 5 out of 5 stars

Great overall experience

Great overall experience!
John and Liam explained all of the services properly and clearly. Sophie followed up with all paperwork and schedule for works. Sean the engineer was brilliant. He ensured all works were completed with no interruption to our services, and explained the whole setup in easy to understand terms. Thanks guys!!

14 February 2023
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Marc,

We're delighted to hear that the experience was a positive one from start to finish!
We work hard to provide exceptional service so it's brilliant to hear that your experience reflected this.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Excellent Customer Service

I dealt with Ben Gilliver at Wayv who remotely installed some software on my laptop and answered a couple of queries I had. Ben was very friendly, knowledgeable and professional. A pleasure to deal with and sorted the issue very quickly.

13 February 2023
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Matthew,

Thank you for leaving such a positive review for your experience - glad that we were able to address your issue efficiently.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

We had our new phone system installed…

We had our new phone system installed today.
From start to finish it has been stress free!
Had great communication from Sophie in the office, explaining everything that would happen and
Our engineer Sean has been fantastic!
He has fully explained everything very simply, been really patient and made the changeover flawless.
Thankyou so much.

17 January 2023
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Justine,

We're pleased to hear that you had a flawless changeover - that's what we aim for! Always a delight to hear from happy customers.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Fantastic Service, thank you Ben

Thank you to Ben for a totally hassle free upgrade to our system and handsets. He has been unobtrusive, efficient and incredibly helpful. His tutorial on the new handsets and features, was clear and easy to understand. The downtime was so minimal no one noticed it was happening. Than you to Sophie for her repeated assistance in getting the necessary documentation correct, and her continued assistance with general queries. Well done Wayv, your a great Company to deal with and we would highly recommend you to others.

6 January 2023
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Tina,

Thank you for leaving us a positive review - we're delighted to hear that you would recommend us off the back of your experience!

If you'd like to hear more about our referral scheme, please don't hesitate to get in touch!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Really impressed so far

Really impressed so far! We moved telephone providers as we weren't happy with our current service. The transition to this company has been really smooth and somebody has been there at every step of the way. Any questions we had were answered promptly and efficiently by the friendly staff and the phone system is really easy to use.

24 November 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Craig,

We're delighted to hear that the transition and support you've received have met your expectations - thank you for leaving us a review!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

The go to company

The service from start to finish was brilliant. Any questions were answered straight away. The system is fantastic and there have been absolutely no issues. Great company with great service

4 November 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Sean,

Thank you so much for your brilliant review - we're glad that you have found our company and service great to deal with!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful. Brilliant service so far.

23 August 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Josh,

Thank you for sharing your experience, we're pleased to hear that your switch went smoothly and you're happy with our service!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Recommended

Moved from an old outdated phone system to Wayv recently. We are really pleased and couldn't recommend them more! Easy set up and change of providers.
Sean came and did our install across both sites, he was very efficient and knowledgeable. He went through the new handsets and gave us some handy tips and links for support videos! Thank you Sean!

28 July 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Lauren,

Thank you so much for taking the time to leave us a review and great to hear that you would recommend us!

We are currently offering a referral scheme which could see you receive free Wayv telecom and broadband services for a whole year - get in touch if you want to find out more!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Excellent Service

Wayv provided new internet telephones and broadband. They were very professional and provided plenty of advice on our new internet based phones, they continue to be easily accessible for help and support. The equipment they provided is of a high quality at a good price. Their staff are always friendly.

18 July 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Leon,

Thank you for your great review - we're glad that your experience has been positive on so many fronts.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Lightening Fast Internet

Quick Install and up and running within minutes (switchover from last supplier). Even at the remote location of our office building, the speed is amaaaaazing. Only issue now is that everyone in the office is watching Netflix and not working! oops! : ) .... Would recommend the services. Good work guys.

21 June 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Balal,

Thank you for your review - we're pleased to hear that the efficiency of the switch enabled you to get up and running straight away!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Great Service

Fast, effecient, good value, great internet speeds for business. Great customer service too. Would recommend to other businesses in Sheffield.

17 June 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Matt,

Thank you for your positive words and for taking the time to review our service. We're delighted to hear that you're happy with the switch.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Arrived at time agreed

Arrived at time agreed. Sean was helpful and informative, no issues.

15 June 2022
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Julie,

Thank you for taking the time too leave us a review - glad that your experience was positive!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Great Service...

Great Service.... very smooth transfer / transaction with excellent results

9 June 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Roger,

We're pleased to hear that you've had a positive switch experience and that your results have improved!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Superspeed!

Within 4 minutes my email was replied to and I was asked to check if the issue had been resolved. It already had!!!! What better service can you have than that, thank you :)

26 May 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Susan,

Thank you for leaving us a review on your experience - we love to hear from happy customers!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Phone Installation

The installation of our new phones was seamless and Sean was such a pleasure to deal with.

12 May 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Nathan,

Great to hear that you had a seamless experience and that Sean provided you with a positive installation.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

Great service

29 April 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Mike,

Thank you for leaving us a great review - glad you found the service positive.

Best regards,

The Wayv Team

Rated 5 out of 5 stars

From the initial consultation with Liam…

From the initial consultation with Liam and Hollie to the install of the new system, Wayv have been very professional, extremely efficient, helpful and friendly. Everything was instigated very quickly indeed.

Ben installed our new phone system, he was very professional, friendly and nothing was too much trouble.

We have had problems with our previous supplier in the past, not communicating and increasing our bills etc so we were keen to move away and try something new. We have been very impressed so far thank you!

20 April 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Nicki,

Thank you for taking the time to leave us a review - we're pleased that we were able to improve your experience with the industry and hope this has continued!

Best regards,

The Wayv Team

Rated 5 out of 5 stars

New wireless phone installed quickly

Ryan installed a new phone in a wireless environment. This allows greater flexibility for customers like us who cannot always use a wired connection (ie when working from home).

Ryan installed remotely, replaced a previous phone with the new wireless one, and re-configured the old phone to be used by a different user.

First class service as usual from Wayv Telecom - highly recommended!

21 March 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Simon,

Thank you for your review. I'm happy to hear that Ryan was able to find and install a solution that is more efficient for your business. I hope that this new phone has provided you with the flexibility you need.

Sophie Henderson
Making it happen
0114 553 4888

Rated 5 out of 5 stars

This company has gone above and beyond…

This company has gone above and beyond expectations. Any problems they have dealt with it usually within the day even hour! Still getting used to the phone system but so far its working great for us!!! Shaun is absolutely fantastic he just gets on with his work even when we are having a manic day! fully recommend this company and their products.

17 March 2022
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Gill,

Thank you for your review. I'm thrilled to hear that any issues have been resolved quickly and efficiently for you. We are always happy to provide extra training for any staff if needs be, just give us a call.

Sophie Henderson
Making it happen
0114 553 4888

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