Western Digital Reviews 665

Bought a disk that immediately failed, they wouldn't replace it with a new disk. All they would do is send me a refurbished disk of the same size from A DIFFERENT PRODUCT LINE! And they wouldn't ship even that until they had received my return. Not to mention that I had to call them and tell them that they had received my return as they apparently hadn't figured that out for themselves. Will not do business with them again.

Can’t connect to my accounts, without them can’t use my drives, can’t do password reset, dose not send password reset prompts, I have 16TB of bricks of lost data I need it now!!! No support, nothing, I am f__ng mad!!!!

Don't ever buy anything from Western Digital. Their products are absolute garbage.

One of their drives failed after a short period so they sent another under warranty and this failed immediately!

If you value your data or privacy avoid all Western Digital products!

SENT A FAULTY MY PASSPORT HDD PORTABLE HARD DRIVE BACK TO SWINDON OVER THREE WEEKS AGO, AS IT HAS BECOME FAULTY UNDER WARRANTY. FIRST OF ALL THEY STATED THEY HAD NOT RECEIVED IT, I PROVED WITH DOCUMENTS FROM ROYAL MAIL TRACKING IT HAD BEEN DELIVERED. WE NOW FIND OUT IT IS IS NOW IN THE CHEK REPUBLIC. I HAVE CONTACTED THEM SEVERAL TIMES, GETTING CUT OFF ETCERA. NO I AM SERIOUSLY THINKING WILL I EVER GET A REPLACEMENT. O, WILLNEVER BUY A WESTERN DIGITAL PRODUCT AGAIN. ICONTACTED ARGOS THE RETAILER, BUT ABSOLUTELY NOWHERE.

I had backed up my MacBook Pro on a WD Passport Ultra. I now find out that the company no longer supports the product, and my saved files are gone. I cannot access what was saved, and I cannot use the drive at all.

I purchased a WD hard drive (Serial No: WXD2E3158C94), which failed within warranty. WD replaced it (Serial No: WX32D24EE9LL), but shockingly, the replacement also failed within a year, compromising my critical work data.

Despite repeated escalation, WD is refusing to provide proper support or data recovery, pushing me toward expensive third-party vendors — an option financially unviable for me.

As a loyal customer, I expected reliability and responsibility from WD, not repeated product failure and zero accountability. Highly disappointed.

If no positive resolution is offered immediately, I will be forced to escalate this through consumer forums and legal routes.

#WesternDigital #HardDriveFailure #CustomerSupport #ConsumerRights

The driver didn't work, it makes a chirping sound when plugged in and none of my computers recognize the device. Customer service has been fairly responsive but not helpful on resolving this issue. The website to request a warranty replacement does not work, which is another concern for a company that deals in technology and data. Avoid WD.

I had two 5tb (red color) drives fail, (which happens rarely) but then a second 5tb (red color) 1 failed March 2025, then 2 weeks later another failed, which had different files. Both drives were purchased recently. I tried several recovery methods with no luck. I want WD to replace these. Do they back their product?

I just want to ask anybody on here if they have experienced Western Digital 3.5" Sata Hard drives and what they think about them.
I have just had yet another one go faulty causing two days inconvenience trying to extract important files from it. This is the 5th one now in around 10years and it was hardly used. Can someone tell me te life span of these and do you have any recommendations of any alternative makes? Thanks in advance.

Avoid WD, totally disappointed using WD due to the poor customer care and unreliable service. They have offered a product (my cloud home) that was good for the first couple of years however, they have discontinued their cloud service after while and putting me (I know lot of people are in the same situation) in a situation to pay fortune to access you own date via the WD encrypted hard drive that is used in this product.

Due to the decision to no longer support WD Discovery software, WD My Cloud Home is no longer fit for purpose.

I have contacted WD Service Staff on a number of occassions with all providing the same response, no longer supported, you can access from local network but not true and you cannot access your data unless you go for data recovery that will make you to be in a position to accept and pay up to two thousand pound to have your date back.

Basically, WD are an untrustworthy provider.

So with that, I will not be using or recommending to use of any WD product.
Thank you

So let me say I was very disappointed with your support.

While I realize my item was out of support, but if you can help a customer, you should. That being said, the very last CS person, while being the most obnoxious, probably did the best thing, by telling me that 'there's nothing they can do'. I mean the other 2, they kept churning me with different tasks, and I ended up spending over 4 hrs with your CS guys - which was a complete waste of time.

I think your team could've escalated it to a higher level support, where they can suggest things more helpful than - 'plug your unit to the power outlet', but I understand that trying to get real support from your Level 1 team, I might as well not have bothered.

Enjoy your day - you've definitely ruined mine.

Thanks.

All SSD drives have problems. A WD 1 tb with metalic case, dead... changed because it had a "factory problem", the "new" one, also dead 6 month later...
I will stick to Samsung or Crucial from now on... I recommend you to do the same.

Ordered a Western Digital portable hard drive (from Amazon) and when I connected up to the PC I discovered that it had been loaded with software for a completely different manufacturer - a Seagate product - they do not even look the same and are competitors! Must be a factory error but a pain for me and it will have to be returned.

Ordered a hard drive on 3rd December 2024. It never arrived so WD refunded 3 months later. Will be switching to segate in future for home and our business requirements.

My order never arrived, tracking showed it was returned to sender. Western Digital apologised and promised a refund, which never arrived, and then they stopped replying to my emails. I did a chargeback with my card issuer today. They used to be a great company. I won’t shop here again.

Warranty sucks
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Drive failed within 30 days
Have to pay to return the device
Then it could take up to 3 weeks for a replacement.

When pushed they did offer a free UPS printed shipping label.
This is underhand and shady business practice and something the distance selling regulations in the UK specifically prohibit.

Be cautions purchasing if you think you might need th warranty.

I'll be purchasing a different brand of disk from now on.

worst service ever.
I have purchased multiple hard disks from various companies, and by far wd has the worst services.
In the year 2025 where time is very important and everything is fast, the wd is taking a month of time to replace a single ssd(solid state drive). I gave my ssd for replacement on 27th of January and its 17 February and I still haven’t received my ssd, and the customer care is still asking me to have patience and wait for 2-3 business days. On 13th of February they told me that my ssd will be shipped within 24 working hours, and on 17th February they said and I quote “Sir please be patient for 2-3 working days, your case has been accelerated and you will receive your product within 2-3 working days”. They lied to me about shipping my product within 24 hours on 13th of February.

One month and still waiting for my HDD. Not even dispatched. 2 tickets sent. With every ticket they are telling me to wait 2-3 weeks more...just shame for this one great company. If you do not have recertified hdd after a mont you should send a brand new!

Like a previous reviewer: still no refund.
Product Name: My Cloud Home
Serial #: WX12D51C1VRX
Model #: WDBVXC0030HWT-EESN
RMA Date: 12/19/2024 12:08 PM

Should be no stars at all! So many failed drives from wd including my cloud. Will never buy again..