Guess what? The online chat just works. And you chat with a human! I know! No tedious going round in circles with some half-baked AI chatbot (like Vanguard), only to give up frustrated. Questions... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Such a brilliant service where you can leave investments with professionals who look after your money as if it were their own, making changes when necessary and keeping you informed every step of the... See more
Company replied
Nicest/easiest experience I've had with robo-type investing. Website layout and usability are top notch and a welcome contrast to the chaotic mess of one or two other similar platforms. Only minor gri... See more
Company replied
I first raised a query with the automated service, which quickly realised I needed a bit more support. I was contacted promptly by Sean, who asked a few questions and recognised my needs. Sean t... See more
Company replied
Company details
- #45 of 77 best companies in Investment service
- #115 of 168 best companies in Non-bank financial service
- #12 of 20 best companies in Pension fund
About Wealthify
Written by the company
Wealthify is your easy-to-use, online investing and saving service.
Thanks to our range of award-winning products and easy-to-use app, it’s about the confidence that comes with being prepared for the worst — and satisfaction of building for the future.
With more than 100,000 busy people trusting our experts to manage their investments for the long term, it's about getting more from your finances by doing less.
And it's why the smart money's with Wealthify.
With investing, your capital is at risk.
OPENING HOURS
Weekdays: 8am - 5:30pm
Weekend and bank holidays: Closed
Contact info
Tec Marina, CF64 1SA, Penarth, United Kingdom
- 0800 802 1800
- support@wealthify.com
- wealthify.com
4.5
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to communicate with customer…
Easy to communicate with customer service.
Issue was solved very efficiently.
29 December 2025
Unprompted review
Reply from Wealthify
Hi Paul,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Great advice & very knowledgeable
Always confirm they’ve received monthly payments. Keep me informed of any changes and why. So easy to invest - they do everything, with great advice and very knowledgeable.
15 December 2025
Reply from Wealthify
Hi Sheila,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and we're glad to hear you're enjoying your time with us!
Many thanks,
Team Wealthify
My experience with this company was excellent.
My experience with this company was excellent with the GIA Investment Plan. The growth is excellent and withdrawal is simple after notifications.
23 December 2025
Unprompted review
Reply from Wealthify
Hi Felix,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and we're glad to hear you're enjoying your time with us!
Many thanks,
Team Wealthify
Early days, but impressed so far.
Quite new to Wealthify, but a very good experience so far. Including the trouble-free transferring in of another SIPP and several messages to the support team that received clear, timely replies.
23 December 2025
Unprompted review
Reply from Wealthify
Hi Brian,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and we're glad to hear you're enjoying your time with us!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi Dawn,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Easy to set up and fees are cheap
15 December 2025
Reply from Wealthify
Hi Ian,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Reply from Wealthify
Hi Philip,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Really friendly and helpful customer…
Really friendly and helpful customer service
22 December 2025
Unprompted review
Reply from Wealthify
Hi there,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
First time setting up a Junior S&S ISA and it was a dream
I set up accounts yesterday for both my sons, and it was incredibly straightforward to do. I really like the dashboard and that it shows both my son's ISAs so I can track easily without having to log in twice.
I had to call customer service today because I had made an error with the direct debit (my fault) and I managed to speak to a human in less than 5 minutes, who didn't hesitate to help. Josh, I hope you are reading this, you were fantastically helpful thank you!
22 December 2025
Unprompted review
Reply from Wealthify
Hi Charlotte,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Josh!
Many thanks,
Team Wealthify
Excellent service
I first raised a query with the automated service, which quickly realised I needed a bit more support. I was contacted promptly by Sean, who asked a few questions and recognised my needs.
Sean then immediately took steps to resolve the problem and get me back on track.
This was very reassuring and gave me confidence to keep investing with wealthify.
19 December 2025
Unprompted review
Reply from Wealthify
Hi Keith,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Sean!
Many thanks,
Team Wealthify
Poor communication
I originally opened a wealthify account due to an MSE promotion.
I have also had a small pension with them.
Both experiences have been poor, mainly due to poor communication and a total lack of customer care.
I am no longer actively saving with them even though they will not completely close my pension account.
This was a solicited review and I'm sure they will give there normal insincere response.
EDiT: So wealthify have given a response saying they are investigating and contacting me via my account. Well there is nothing to investigate, my complaint was about there poor communication, and low and behold no contact, surprise, surprise!
14 October 2025
Reply from Wealthify
Hi Dantan
Thank you for your feedback. We're sorry to hear about your concerns. We want to assure you that we were actively assisting you and reached out and responses to your queries via your account to resolve these issues. We’re committed to improving your experience and are here to help with any outstanding matters.
Best regards,
Team Wealthify
Results for me have been great 👍
Been with Wealthify since 2019 and the customer service is brilliant. Results for me have been great too.
30 October 2025
Reply from Wealthify
Hi Simon,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Very good return on investment.
Wealthify have so far invested my money for a very good return, so for me I'm very happy.
15 December 2025
Reply from Wealthify
Hi Adrian,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Very easy app to use and I can my…
Very easy app to use and I can my investments anytime I want. I am very happy with wealthify.
15 December 2025
Reply from Wealthify
Hi Mal,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Online chat with a human !
Guess what? The online chat just works. And you chat with a human! I know! No tedious going round in circles with some half-baked AI chatbot (like Vanguard), only to give up frustrated. Questions get answered quickly and efficiently.
And there's more... flip to WhatsApp...and they actually follow up and message back.
Remember those days of real customer service ? Looks like Wealthify do too!
15 December 2025
Unprompted review
Reply from Wealthify
Hi Mike,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and we're glad to hear you're enjoying your time with us!
Many thanks,
Team Wealthify
I can feel confident that my investment…
I can feel confident that my investment is in good hands.
I am continually updated with any changes and find the app easy to use.
3 December 2025
Reply from Wealthify
Hi Christine,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
Excellent customer service
Just opened an isa account & used live chat for help transferring funds. Penelope was very helpful, my issues resolved & even offered to call on the phone so all was clear. Excellent customer service & a good start with Wealthyfy! 😀🙏
11 December 2025
Unprompted review
Reply from Wealthify
Hi Slyder,
Thanks for taking the time to leave this lovely review, we really appreciate your feedback and will be sure to pass your kind words on to Penelope!
Many thanks,
Team Wealthify
Easy to set up 3 stocks and shares…
Easy to set up 3 stocks and shares accounts for my kids. Everything explained on the website as to how it will all work. A great long term investment for when they turn 18
5 November 2025
Reply from Wealthify
Hi Andrew,
What a lovely review! Thank you for taking the time to share your feedback with us, we really appreciate it!
Many thanks,
Team Wealthify
Great experience
Wealthify have always been really great. Funds performing well, and customer service is always brilliant
11 December 2025
Unprompted review
Reply from Wealthify
Hi Thomas,
Thanks for taking the time to leave us this lovely review! We really appreciate your feedback and we're glad to hear you're enjoying your time with us!
Many thanks,
Team Wealthify
Always keeping me updated each time
3 December 2025
Reply from Wealthify
Hi there,
Thanks for taking the time to leave this lovely review, we really appreciate your kind words and feedback!
Many thanks,
Team Wealthify
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