While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, with many noting significant improvements in hair, skin, and nails. People frequently highlight the positive impact on hair thinning and growth, as well as the overall luxurious feel and scent of the items. However, some customers experienced issues with order fulfillment, including missing or incorrect items, and delays in shipping. A few other people also felt that the subscription service was not reliable, citing a lack of communication and unaddressed concerns when products ran out.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many consumers praise the products as "fabulous"... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their... See more

Based on these reviews

Rated 4 out of 5 stars

Great products from this company. My order was delivered very quickly but unfortunately one item was missing. After contacting Centred they dealt with this promptly. I will continue my repeat orders o... See more

Rated 5 out of 5 stars

Love this company for the quality of their products, which are 'fabulously' amazing, but even more so because of their really special staff - they always listen and go that extra mile to help you with... See more

Rated 5 out of 5 stars

Love EVERYTHING about Centred, the staff are friendly and helpful, the service is amazing, oh, and of course, the products are beautiful. Would probably never use anything else on my hair, and the... See more

Rated 5 out of 5 stars

Great quality products and great service. I was kept informed of when payment would be made for my subscription and delivery time. Second month using the supplement and I can already notice the improv... See more


Company details

  1. Beauty product supplier
  2. Hair product shop
  3. Vitamin & Supplements Shop

Written by the company

Welcome to CENTRED, where haircare meets wellness. Born from burnout, our story is a journey of hair recovery. Our award winning collection of haircare, scalp care and targeted nutrition is designed specifically for hair recovery, hair loss prevention and optimal scalp health. We take an inside out approach to haircare, helping to tackle the root cause of hair and scalp issues and our expert formulated products help you to achieve real results for long term hair health. Vegan & cruelty free. No sulphates or Silicones. Healthy hair starts here.


Contact info

4.0

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Miracle hair supplements which re grew my hair after severe hair loss post covid

I found these supplements when my hair was in a really bad way, I had lost so much hair post covid (it was coming out in clumps) and I really thought that was how my hair would continue to be. Within approx 2 months (can’t remember the exact amount of time) of using these tablets daily I couldn’t believe the transformation, so many new baby hairs were coming through, and since then they have just grown and grown, I continue to use these every day but just 1 tablet a day now. I honestly don’t know what I would have done had I not found these tablets, finding good quality vegan hair care is so hard but then the results I’ve had have changed my life, I would encourage anyone who is experiencing hair loss whether that be due to covid or other reasons to try these, I have brought them for friends who have lost hair due to pregnancy or have thin hair anyway and all have had the same results as me. Thank you CENTRED. 🙏💗

12 March 2023
Unprompted review
Rated 5 out of 5 stars

All is great except EU shipping

Branding, packaging and product is superb. Using the oil genuinely keeps my scalp calm, otherwise I would have flakes and a type of dermatitis only at border of hair and face area. My only problem is with the shipping: I wish EU orders wouldn't arrive so slow (2,5 weeks!!!) and I had to pay extra customs at border. :(

16 February 2023
CENTRED logo

Reply from CENTRED

Hey Zsofia, thank you so, so much for taking the time to review. We are so happy that you are loving the products and thank you for the feedback on EU shipping. We are working on ways we can improve this. Please also check your Inbox for a message form us regarding this. Kindest, Sophie

Rated 1 out of 5 stars

My review has been deleted?

My review has been deleted?? truspilot are you deleting one star reviews for this company? My review never went public!! Shampoo is not great, makes by hair greasy. Not worth the money..

2 March 2023
Unprompted review
CENTRED logo

Reply from CENTRED

Hi Ieva, firstly thank you for you review and we are very sorry you have had this experience. We have not had this kind of feedback from our Daily Calma Shampoo so it is very unusual that it, being a cleanser, would leave hair greasy but as everybody's hair is different, products can react differently. Can I ask how many times you used the shampoo and for how long? Also what your hair types is?
We always do our best to support our customers as our mission is to help people achieve long term hair health. We have also not deleted a review, I have just investigated to see where you first review may have gone, can I ask where you left it?
I will also follow up by email now to see if we can try to resolve your issue personally.
Kindest regards,
Sophie

Rated 5 out of 5 stars

Amazing products

I have been using Daily Calma shampoo and conditioner and taking Tender Love and hair supplement for 6 months now and my hair has stopped falling out! I am so glad I read about Centred products and I am extremely happy with the results after using them. My hair feels lovely and soft and only needs washing every 4 days.

3 February 2023
Unprompted review
Rated 1 out of 5 stars

I never got my order

11 January 2023
CENTRED logo

Reply from CENTRED

Hi the Yifah, I am so sorry to hear that you didn't receive your order, we were not aware of this and I have just checked the tracking information which says it has been delivered so it must have gone missing. I will follow up with an email now to see if you would like us to process a refund or resend your order. Kindest regards, Sophie

Rated 5 out of 5 stars

This is the shampoo and conditioner…

This is the shampoo and conditioner that suits my hair, it feels nice and clean. It helps to make my blow dry last longer. I like that it is vegan. The delivery time was excellent, a couple of days after ordering.

19 November 2022
Rated 5 out of 5 stars

What a great find!

First off, great service. Received my solid shampoo bars within 2 days of ordering. The packaging was 100% recyclable and felt a shame to throw away!

I've only had the bars a week but I am absolutely delighted with the quality. I've used a range of shampoo bars in the past in our attempts to reduce plastics and use products with only natural ingredients.

The scent of the bars is lovely. You'll probably end up using the bars on both your hair and body it's that nice. I'm using the cardboard packaging to store the bar rather than leaving it in the shower. It's a good way to see how the bar reduces in size (delighted to see after 7 washes it's pretty much the size it was when first used).

The bar lathers up immediately. This is where the centred bar really surprised me compared to others. Very little is needed for a full hair and body wash.

Final point, it left my hair feeling super clean. No itchiness or residue.

Again, only a week or so in, but I can't see any reason why I won't continue using these bars. Very highly recommended.

7 November 2022
Rated 5 out of 5 stars

Recently I wrote a not very good review…

Recently I wrote a not very good review about the delivery of the product. Now I would like to say that I'm extremely happy with the products. Best shampoo and conditioner for my hair!

7 October 2022
Unprompted review
CENTRED logo

Reply from CENTRED

This is just the best news, thank you so much Monica :)

Rated 4 out of 5 stars

I received the package well wrapped and…

I received the package well wrapped and in good order. My only problem seemed to be that I had no idea where the package was and if it was moving towards me at all, nor when it was likely to arrive.
I am not very clever with this media but I have found that I have been able to track movements of other items ordered.

3 September 2022
Rated 5 out of 5 stars

"Centred" every day shampoo and…

"Centred" every day shampoo and conditioner has completely tamed my hair. I really thought my hair would never look and feel as it used to, after colouring it for many years, I thought I was stuck with straw like hair but after the first shampoo it worked wonders. Thank you so much. By the way, people have remarked on how nice my hair looks.

12 August 2022
Rated 5 out of 5 stars

I am so please with with my hair…

I am so pleased with with my hair products. I started to use the scalp treatment and massager during chemotherapy so my scalp was healthy to grow my hair. I then used and still am taking the suppliment and am now 6 months post treatment. I now use the shampoo and am so pleased with the results. Medical staff have even commented on how well my hair is doing, in their words - even and smooth hair instead of sparadic and wirey. I am so grateful.

6 July 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey Amanda! Your feedback has made our entire day! We are grateful beyond measure for your kind words and so happy you have loved using our products and that they have truly helped you. We are excited and so proud to be part of your hair care journey.

-CENTRED

Rated 5 out of 5 stars

I look forward to hair washing days

I came across CENTRED at Balance festival a few weeks ago and after speaking to some of the lovely team and trying the shampoo sample at home, I immediately purchased! I love the shampoo, conditioner + primer spray - they have an amazing scent, are free of stripping ingredients and leave my hair feeling buttery soft for days!

6 July 2022
CENTRED logo

Reply from CENTRED

Hey Thalia! We hope you're well. Thanks so much for hanging out with us at Balance! We are incredibly happy to hear you've been loving using our range ever since. Your feedback means everything to us!
- CENTRED

Rated 5 out of 5 stars

fast delivery

4 July 2022
CENTRED logo

Reply from CENTRED

Hey Jenny! We're so happy to hear you received your order fast! How are you getting on with our products? We hope you're loving them as much as we do. Thanks so much for leaving us feedback. Have a great week! - CENTRED x

Rated 5 out of 5 stars
CENTRED logo

Reply from CENTRED

Hey Diana! The Squishy is a team favourite too! We're so happy to hear you've been loving using it! Thanks so much for your feedback. Have a lovely day! - CENTRED x

Rated 5 out of 5 stars

Great products from a great company

I ordered the full set and it came the next day even though I hadn't even paid for next day shipping. It was beautifuly packed with a a touching note and free gift. The products themselves smelt fresh and citusy which I love. I was so excited to try them. Having used them a few times I've not been disappointed! My hair is shiny, soft and smoother. My sensitive scalp that itches with most products hasn't been itching or inflamed as of yet, I really hope it stays that way. You don't need much of the products at a time so I feel the price isn't too bad overall. I wish I'd gotten the large scalp oil though as that one does go down quick. I hope my hair carries on liking them as so far im happy. Overall I'd recommend trying them.

11 June 2022
CENTRED logo

Reply from CENTRED

Hey Jodie! We hope you're well. You have made our day! Thank you so much for leaving us such a detailed review. We're so glad you're enjoying using our products and are loving our signature scent. We hope you continue loving our products! Have a great week - CENTRED x

Rated 5 out of 5 stars

Amazing

This is my 3rd year of using Centred products and my hair gets better and better .
The personal efficient service you receive adds to the experience.

8 June 2022
CENTRED logo

Reply from CENTRED

Hey Jo! We're so happy to hear that you've been loving our products...for 3 years! Thanks so much for your feedback, it means much! Have a lovely day - CENTRED x

Rated 5 out of 5 stars

I have only used the products once

I have only used the products once, but I can already tell that my hair LOVES them! I ordered the scalp oil, shampoo, conditioner, detangling spray and scalp massager. I was previously talked in to buying Olaplex by my hairdresser and it left me with so much build up of products on my scalp which made it very itchy and my hair was dry. Centred products were a total remedy. After one wash, my hair had a lot less dandruff and was so moisturised that my hair was a lot smoother. I've found my new favourite and will definitely repurchase again.

30 May 2022
CENTRED logo

Reply from CENTRED

Hello Gemma! We hope you are well. You have totally MADE our day! Thank you so much for your kind words, it means the world to us. We're so happy to hear you've been enjoying using our products and love them as much as we do. Have a lovely week!

Rated 5 out of 5 stars

The shampoo and conditioner really are…

The shampoo and conditioner really are a little miracle in a bottle.
I have been using Centred products now for over 2 years and will not use anything else.

If your not using it already, get some and you can thank me later…. Your welcome !

12 May 2022
CENTRED logo

Reply from CENTRED

Hey Zoe,

We're so happy to hear that you've enjoyed using our products; you have totally made our day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look