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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, with many noting significant improvements in hair, skin, and nails. People frequently highlight the positive impact on hair thinning and growth, as well as the overall luxurious feel and scent of the items. However, some customers experienced issues with order fulfillment, including missing or incorrect items, and delays in shipping. A few other people also felt that the subscription service was not reliable, citing a lack of communication and unaddressed concerns when products ran out.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many consumers praise the products as "fabulous"... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their... See more

Based on these reviews

Rated 4 out of 5 stars

Great products from this company. My order was delivered very quickly but unfortunately one item was missing. After contacting Centred they dealt with this promptly. I will continue my repeat orders o... See more

Rated 5 out of 5 stars

Love this company for the quality of their products, which are 'fabulously' amazing, but even more so because of their really special staff - they always listen and go that extra mile to help you with... See more

Rated 5 out of 5 stars

Love EVERYTHING about Centred, the staff are friendly and helpful, the service is amazing, oh, and of course, the products are beautiful. Would probably never use anything else on my hair, and the... See more

Rated 5 out of 5 stars

Great quality products and great service. I was kept informed of when payment would be made for my subscription and delivery time. Second month using the supplement and I can already notice the improv... See more


Company details

  1. Beauty product supplier
  2. Hair product shop
  3. Vitamin & Supplements Shop

Written by the company

Welcome to CENTRED, where haircare meets wellness. Born from burnout, our story is a journey of hair recovery. Our award winning collection of haircare, scalp care and targeted nutrition is designed specifically for hair recovery, hair loss prevention and optimal scalp health. We take an inside out approach to haircare, helping to tackle the root cause of hair and scalp issues and our expert formulated products help you to achieve real results for long term hair health. Vegan & cruelty free. No sulphates or Silicones. Healthy hair starts here.


Contact info

4.0

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the shampoo bar

I purchased centred’s shampoo bar a while ago and loved it! It transformed my irritable scalp and smelt WONDERFUL! There was even a little thank you note in the package - that made my day. The shampoo bar lasted ages and is currently out of stock but I’ve ordered the shampoo bottle instead (I’m hoping it has the same amazing fragrance) and treated myself to the head massager. I even felt ok about buying the bottle when I read that Centred remove plastic for every bottle purchased. Safe to say I’m a fan!

26 April 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey Kate! I hope you're well. We're beyond excited for you to try the Daily Calma shampoo, and for you to join us on our haircare journey! We're so glad you love our signature scent as much as we do. Thank you so much for your lovely feedback! Have a fab day :)

Rated 5 out of 5 stars

Centred review

Scalp felt much cleaner and hair felt in much better condition.

13 April 2022
CENTRED logo

Reply from CENTRED

Hey Wendy! We're so glad you've enjoyed using our products :) Thanks so much for your feedback!

Rated 5 out of 5 stars

I am in love with the shampoo bar

I am really loving the shampoo bar! It is amazing and the fact that there is no plastic waste even better! A winner all around. So easy to use and hair feels and looks great. Thanks

14 March 2022
CENTRED logo

Reply from CENTRED

Hey there! We are so happy you're loving using the Altered State Solid Shampoo Bar! Thanks so much for your feedback. Have a wonderful day! :)

Rated 5 out of 5 stars

So pleased with these products

So pleased with these products, they have sorted out my scalp and hair issues completely! The detangle spray is an added bonus.

5 March 2022
CENTRED logo

Reply from CENTRED

Hey Fi! We are so happy to hear that you have been enjoying using our products! Thanks so, so much for your feedback! I hope you have an amazing week! :)

Rated 5 out of 5 stars

I use Centred shampoo

I use Centred shampoo. I am 77 years of age and as my hair is now fine I find the shampoo excellent. Well done both of you for coming up with such great products, hope it leads to more success.

17 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hello there John and Jean! We are delighted to hear that you have enjoyed using our Daily Calma shampoo. Reading your review on our shampoo has really made our day and we are beyond grateful for your time and effort. Thank you so much! We hope that you have a wonderful rest of the week. :)

Rated 5 out of 5 stars

After discovering Centred in 2020

After discovering Centred in 2020 , I have been hooked ever since .
My hair is stronger , thicker and shinier than ever . I have tried all the range of products and my personal favourites are the En-Root scalp treatment and the Altered State Solid shampoo bar .

9 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hi Joanne! We are beyond excited to hear that you have loved using our products, especially the En-Root scalp treatment - one of our personal favourites. Thank you so much for your feedback, we appreciate it massively! We hope to see you soon again. Have a great day! :)

Rated 5 out of 5 stars

New go to

I was recommended the scalp treatment by my hairdresser, and then I went on to purchase the whole range. The products are amazing, delivery was quick and with every order I get a lovely handwritten thank you note, which is such a small but lovely gesture!

7 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey there! We hope you're doing well today. We're extremely happy to hear that you have enjoyed delving into our range of products after using the scalp treatment. Thanks a bunch for your feedback! Have a wonderful day :)

Rated 5 out of 5 stars

Five star products

I use Centred Daily Calma Shampoo and Conditioner as well as En-Root Scalp Treatment, and I would give them all a five star rating. I have a very sensitive and dandruff prone scalp so can only use a very few products on the market. Centred products clean and care for my scalp without a hint of irritation.

7 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey Saf! This has made our day! We're so thrilled to hear that you loved using our Daily Calma shampoo and conditioner and the En-Root Scalp treatment (my personal favourite!). Thanks a bunch for your feedback, it means a lot. :) We hope you have a great week ahead!

Rated 5 out of 5 stars

I love all of their products that I’ve…

I love all of their products that I’ve tried so far, especially the shampoo. It smells delicious. They always arrive speedily and beautifully packaged. Great service.

6 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey Simon! We are over the moon to hear that you loved your order and that it reached you safely. Thanks so much for your feedback, we appreciate it massively! Hope you have enjoy the rest of your week. :)

Rated 3 out of 5 stars

Good products....Understand the company…

Good products....Understand the company is quite new, but was disappointed of some basic facts, the web page said the Vat in Europe would be paid, was not . Great, was refunded later, so I did not pay it twice,thank you. If mail goes wrong, not the company's fault, happy it was sent a second time but the Black Friday gift ( scalp massager) never received, was so looking forward to it.

6 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hey Helene! We are so glad to hear that you are happy with your products. We're extremely sorry you didn't receive the scalp massager the second time we tried to send it. At CENTRED we do our utmost to ensure all orders are sent safely to all of our lovely customers therefore, we wholeheartedly apologise you didn't receive this. We hope you have a wonderful day! :)

Rated 5 out of 5 stars

My wife absolutely loves it!

Got a full set of products for my (fussy) wife and she absolutely loves them. The shampoo and conditioner she says leaves her hair better than the kerastase and pureology she’s been using. The oil has made her scalp so much less itchy and flaky. So not only natural but actually works.

6 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Hi Richard, It sounds like your wife has amazing taste, its so fantastic to hear that she has been enjoying using our products and that they have really helped her scalp.

Rated 5 out of 5 stars

They’re the best hair care product and company ever!!

I can honestly say that We Are Centred products have changed my life! I would never go back to using the products I was using before or any other products for that matter! I’m a massive fan of the shampoo, conditioner and scalp treatment. They’ve made my hair feel thicker and healthier. I was nervous about making the transition from a chemical based top of the range shampoo to a new brand. However, it’s been the best thing I’ve done. Not only for the condition of my hair but for the environment too. Being vegan and cruelty free. They’re the best hair care product and company ever!! Go try for yourself!

6 February 2022
Unprompted review
CENTRED logo

Reply from CENTRED

Thank you so much Ava for your kind words, you have absolutely made our day, I'm so happy to hear that our products have transformed your hair.

Rated 5 out of 5 stars

Amazing products

Amazing products. Really changed my confidence by improving my hair.

3 February 2022
CENTRED logo

Reply from CENTRED

Thank you so much Jasmine, this review has made our day :)

Rated 5 out of 5 stars

IT WORKS!

I’ve only used the scalp treatment twice but it seems to have alleviated the itching quite some bit! Usually, after washing my hair it becomes itchy, oily and flakes the very next day, it has definitely made a huge difference. I’m so pleased. It smells beautiful, as if it’s made entirely from herbs and oils. Looking forward to trying Centred’s other products! Also love everything about this brand, please keep bringing more of what you’re about and keep these classics going (Unmodified) throughout the life of this brilliant company.

27 January 2022
CENTRED logo

Reply from CENTRED

Thanks so much for your wonderful review, its so amazing to hear that you have been loving our En Root Scalp Treatment has it has really been helping :)

Rated 5 out of 5 stars

Wonderful experience

Just started using this product but impressed so far. Beautiful items, well packaged and with a hand written note which means a lot. Would recommend to others. Let's support new brands x

19 January 2022
CENTRED logo

Reply from CENTRED

Thanks so much for your wonderful Review Rebecca, I hope you continue enjoying our products, Laura

Rated 5 out of 5 stars

Get the hair massager!

Extremely simple, really. I did the hair quiz on their site and chose a few products to try. The packaging is GREAT. I appreciate a company who cares about the environment too. But the head massager is THE BEEEEEEEEEST !!

19 January 2022
CENTRED logo

Reply from CENTRED

Hi Kat, Thank you for your review, it's so great to hear that you have been loving using our products we absolutely love our Squishy Massager too :)

Rated 5 out of 5 stars

Exceptional customer service with an…

Exceptional customer service with an added personal touch. Early days in using the products but I’m a happy and satisfied customer so far. The quality of the products are so good, they bring a different experience to the whole hair care process.

14 February 2021

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