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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they fit into a low-carb diet. Many appreciate the taste and texture, especially noting how the products help manage blood sugar levels for those with diabetes. The delivery service is consistently praised for being quick and reliable. However, some people were dissatisfied with the price, finding it too expensive compared to regular bread. A few other people also felt that the taste and texture of certain products, like some of the bread and bagels, were not up to their expectations, describing them as dry or rubbery. There were also occasional reports of products arriving moldy.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the low-carb bread, wraps,... See more

Quality

Consumers find quality to be positive, with many praising the products for being tasty, filling, and a great... See more

Price

People report ambiguous experiences with price. Many customers find the products expensive, citing examples... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the extremely fast and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied


Company details

  1. Health food shop
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

As a recently diagnosed type 1 diabetic…

As a recently diagnosed type 1 diabetic I absolutely love this stuff. bacon sandwiches are back on the menu! When you've gone most of the last 4 years without bread/toast due to diabetes this is an absolute game changer . Is it worth £4.50 a loaf? I guess that depends on a personal/health level. If I didn't have diabetes I probably wouldn't be buying this I'd continue eating the highly processed carb packed stuff from the supermarkets just because it's cheaper but i also appreciate the fact heylo are probably a small team of people making this bread unlike hovis etc who have machines pumping out tons of bread daily. Labour = cost and I'm more than happy to pay. Delivery is always quick. It freezes well and if you want low carb high fibre this is as good as it gets currently imo.

25 June 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that HeyLO! goodies are working well for your low carb living! Thanks so much for sharing x

Rated 5 out of 5 stars

Heylo, top of the league.

What a fantastic experience this was ordering from heylo, the products are amazing and the delivery time was super quick. I cannot thank them enough and I will now be a customer for ever.

23 June 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! We're so happy that you're loving your HeyLO! goodies. Thanks so much for sharing x

Rated 5 out of 5 stars

Excellent Customer Service

I am so over the moon with Heylo Customer Service. Royal Mail delivered my order to my safe space but didn’t leave a card so I was unaware my bread had arrived, I contacted Heylo Customer Services to ask where my order was and Carolyn dealt with the issue with amazing professionalism. Immediately offering to replace my order free of charge. Nothing was too much trouble for her so thank you!

16 June 2025
Unprompted review
Heylo logo

Reply from Heylo

We're so happy that we were able to help! Hope you enjoyed your HeyLO! goodies. Thank you very much for sharing x

Rated 5 out of 5 stars

Absolutely love this product and I’m…

Absolutely love this product and I’m new to it. After a nasty accident and gaining 2 stone in weight and needing to lose weight I tried Heylo bread and even purchased the white loaves for my husband. I really love the seedy brown loaf and will be eating this daily. My husband likes the white loaf. Customer service is amazing and the products and clean and freshly packaged and customer service awesome! Thank you Heylo team for creating some wonderful alternatives for those of us who like bread, just want a sandwich but don’t want too many carbs. Fabulous products! Great company! Returning buyer! You won’t find stuff like this in any supermarket yet.

12 June 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review. It's wonderful to hear that you're enjoying your HeyLO! goodies. x

Rated 3 out of 5 stars

Heylo seems to be a bit hit and miss

Heylo seems to be a bit hit and miss, the wraps are by the far the best and really not far off normal wraps, however, the other bread items I have tried so far are the sub-rolls for hot dog buns which were very very chewy, I wouldn't say a particularly bad flavour, just chewy. I've just tried the bagels today and they were soooooooo dry, I tried them toasted and un-toasted but they were too dry for me to be able to eat, and I was having cream cheese on them. I will keep ordering the wraps but a hard nope for the bagels for me.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

GKI went crazy after eating them

GKI went crazy after eating the multiseed bread. Something is off here. My glucose has never been as high and keytones so low. I track everything very carefully due to an illness, and this is the first time I've been this shocked at my readings. My GKI was 1.6 before lunch, and 8 after lunch
Don't trust this product if you're trying to stay to stay in high ketosis

Taste good in my opinion and I don't mind the small size. I'll never eat them again though

I appreciate your reply, but I'm sorry, this product can't be as advertised. 7 hours after I ate it my blood glucose was still climbing and my keytones were at an all time low. I had 4 slices so this should only amount to just over 1 net carb. There's no way if this was true that it would have this affect on my glucose and keytones.
Maybe compared to regular bread this is a big improvement, but I don't see how it can be used for those on a keto diet. It just doesn't make sense, my blood markers can't lie.

27 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thank you for your feedback. We're sorry to hear you're not completely happy with your order. However, we can assure you that every HeyLO! recipe is fully tested for nutritional values, and many HeyLO! customers regularly use HeyLO! bread to help manage their blood sugar. We pride ourselves on offering the lowest carb bread in the UK! We understand this may have been frustrating, but in terms of ruling out variables for you in this instance, you can rely on the HeyLO! nutritional label as correct. However, as a small business, we do care about every customer's experience, so if we can help further, please let our Customer Service team know and they’ll get straight back to you.
Kind regards, The HeyLO! team

Rated 5 out of 5 stars

Quick delivery OK taste and carb content

Deliveries are quick I've tried making wraps but have not yet succeeded These are an OK size easy to filll and taste good Last for long time 4g per wrap
Seeded bread is a good taste V small slices but quite filling Freeze well and toast from frozen if needed .3 g per slice
Glad to see they are moving from using palm oil
Not cheap but so easy to use

25 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that HeyLO! goodies are working well for you. Thanks for sharing x

Rated 4 out of 5 stars

Everything good or ok except the sliced white.

Everything arrived beautifully packed and on time. The rolls were all soft and spongy I was very excited about trying! The cinnamon loaf was nice but the white loaf has left me feeling nauseous. The flatbreads which I used as a pizza base last night were ok at first, but didn't toast well and had a cardboard texture. First bite ok last bite was unpleasant.

I ordered over £50 worth of bread, bagels, rolls and flatbread which is taking up a whole shelf in my freezer. I'm actually filled with dread at the thought of eating anything else. The targeted advertising really sucked me in! Make sure your first order is small to find out if you can stomach the product. I'm hoping the brown bread products will be better than the white. Will update as I try more but so far disappointed!

I was never expecting to be as good as normal bread but didn't expect it to make me feel sick. Have cancelled my subscription and this was easy.

Update: I tried the rest of the products and the whole grain stuff was actually nice. Even white rolls were good and much better than the sliced white.

24 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thank you for your feedback. We're sorry to hear that you didn't enjoy HeyLO! bread as much as many of our other customers, but we thank you for giving it a try. If you feel there was a quality issue, please don't hesitate to let our Customer Services know. Kind regards, The HeyLO! Team x

Rated 1 out of 5 stars

Absolute rip off!

I should have smelt a rat with the absence of a satisfaction or money back guarantee.
The loaves are tiny, have the texture of rubber and taste like cardboard.
I ordered one white, one brown and a pack of 4 sub rolls, all were inedible (including after toasting) and went in the bin, £17 inc. postage, gram for gram thats more than 8 yes EIGHT times the price of normal bread!
Oh and they also signed me up for a regular delivery subscription which I definitely didn't opt for and had to cancel.

15 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,

We appreciate your feedback and are genuinely sorry you didn't enjoy your HeyLO! items as much as many of our other customers. We hope the refund you have received goes some way to assure you that we care deeply about every customer's experience.

Pleas also be assured that we are not able to sign any customers up for subscriptions, this can only be done when checking out - but we can confirm your subscription is fully cancelled.

Regards your other concerns, the high protein and high fibre content of HeyLO! slices does make them very filling, so they are a smaller than regular bread but the main reason people choose HeyLO! bread over supermarket bread is for the super low carbs which require premium ingredients and a in-depth recipe development. As we grow as a company, we will be able to pass the savings a larger company can onto our customers.

Kind regards,
The HeyLO! Team

Rated 5 out of 5 stars

The low carb products are very tasty…

The low carb products are very tasty and keep me on the straight and narrow. This is my second order and for both times my order arrived quickly and well packaged. I have every confidence in Haylo and will be placing another order in the near future.

29 April 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing! We're really happy to hear that HeyLO! goodies are working well on your low-carb journey. x

Rated 5 out of 5 stars

Seeded Loaf and Granola

I have been buying the seeded loaf and natural low carb granola (nice & natural) for some time now and they are both excellent products. They have the lest amount of additives, which is very important to me. Neither product spikes my glucose. The bread freezes well and makes both a lovely sandwich and toast. I would love if they developed more products with less additives/preservatives.

18 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thank very much your for your feedback - we really appreciate it. And so pleased to hear that HeyLO! is working well on your low-carb journey. x

Rated 5 out of 5 stars

Delicious products and great service

Ordering from Heylo is easy. The keto bread, wraps and bagels are delicious.
When I had a problem with an order they sorted it no problem.
Highly recommend these products if you are following a keto plan

14 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! We're so happy that you're loving your HeyLO! goodies. Thanks so much for sharing x

Rated 5 out of 5 stars

Quality and Service is Excellent

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with a recipe tweak to improve the flavour and texture. Keep up the excellent work!! Lost 18lbs 😬 and no longer pre diabetic and Heylo has helped this journey!

15 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for your feedback! It's lovely to hear that HeyLO! is a help to your low-carb journey. x

Rated 4 out of 5 stars

Food great, packing not

Food great, all good apart from some rubbish packing of the box meaning two loaves completely squashed!

16 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing. It's great to hear that you're enjoying HeyLO! goodies. If there are ever any issues with your order, please let our friendly Customer Serivce team know and they will sort this out for you. x

Rated 5 out of 5 stars

Have bought the bread products a number…

Have bought the bread products a number of times. They do help with keto diet. Will keep buying as the quality of these products is very good. Customer service is excellent if you have issues

15 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing! Great to hear HeyLO! goodies are helping with your keto journey - and that our Customer Service team have been at the ready to help! x

Rated 5 out of 5 stars

Overall experience

Delivery faultless. Speed of delivery excellent. Bagels /rolls fabulous, I use more of the flatbreads/ pizza bases and half them instead of bread. Bread is very good when using as a sandwich and very filling due to protein content. I think bread toasts less well but as a sandwich excellent. Yes it’s expensive and I do consider this, but price on par with any artisan loaf you would buy in a deli.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for your detailed review :) We're so happy to hear that you're enjoying your HeyLO! goodies. The flatbreads are a favourite at HeyLO! HQ x

Rated 4 out of 5 stars

Good low carb options

Low carb and keto products are easily accessible online.
Unfortunately, I live in Northern Ireland and my order can sometimes be delayed by shipping.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing. It's great to hear that HeyLO! goodies are working well for you. If there are ever any issues with your order, please let our friendly Customer Service team know and they will sort this out for you. x

Rated 5 out of 5 stars

Been using Heylo for a short period but…

Been using Heylo for a short period but I have to say, they have been brilliant. I'm on a low carb, no sugar diet and these products fit my dietary plan perfectly. Fast delivery and great product. Need more special offers though as not cheap :) I'll be back for sure.

16 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing. It's great to here that HeyLO! breads are working well for you. We are still a young company but as we grow we'll be able to pass the savings of being a larger company onto our customers. x

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