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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they fit into a low-carb diet. Many appreciate the taste and texture, especially noting how the products help manage blood sugar levels for those with diabetes. The delivery service is consistently praised for being quick and reliable. However, some people were dissatisfied with the price, finding it too expensive compared to regular bread. A few other people also felt that the taste and texture of certain products, like some of the bread and bagels, were not up to their expectations, describing them as dry or rubbery. There were also occasional reports of products arriving moldy.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the low-carb bread, wraps,... See more

Quality

Consumers find quality to be positive, with many praising the products for being tasty, filling, and a great... See more

Price

People report ambiguous experiences with price. Many customers find the products expensive, citing examples... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising the ease of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the extremely fast and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied


Company details

  1. Health food shop
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Taste and texture not nice

I bought 2 loaves of the white bread. One is still in the freezer and will never be used. Even though it's expensive I would have bought more if it tasted ok. But it doesn't taste very nice at best it could be described as bland. But it was the texture that really got me . Couldn't possibly eat it as a sandwich, so I tried toasting it. Slightly better but the texture even toasted is like eating wet bread. I certainly won't be ordering it again and wasted over £10.

20 January 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

Tried as a replacement for hi-lo bread…

Tried as a replacement for hi-lo bread which seemed to have disappeared. Did not have high expectations as low carb bread is never as good as real bread.the white bread was like eating polystyrene, chewy with a bad after taste. Tried toasting it and thought that will sort it.. nope, still very bad. Not sure how 70 percent of reveiws are giving this five stars that’s impossible. You need to improve the taste and texture of the bread. Copy hi-lo recipe and aim for slightly more carbs if it helps make your bread edible. Not a pleasant experience sorry. Would have ordered monthly if any good. Jmo

11 January 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps many people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

Overpriced and average tasting.

Less that average tasting and dry. HEYLO are a shameful, greedy company making less than average produce and putting a premium price on it. Over £4. 50 for a 450g loaf. Heylo, are taking advantage of people with a serious illness. Shameful. Fortunately, I tasted this dry, rubbery product at a friends house, so i wasnt ripped off like she was. Avoid this greedy company. 🥵🥵

3 January 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, We’re sorry to hear that you didn’t enjoy our goodies as much as many of our other customers. The premium ingredients used in our low-carb bread are more specialised compared to regular bread, and the baking of low-carb is also a more complex process. HeyLO! is a young company but as we grow, we hope to share the benefits of economies of scale with our lovely customers.
If your friend who purchased the HeyLO! loaf would like to contact our Customer Service team, they’ll be able to process a refund for them.
Kind regards, The HeyLO! Team

Rated 3 out of 5 stars

Products good, but arrived late, all refunded in the end

I ordered low carb products from Heylo, i even paid extra postage for a quicker delivery, and my order arrived late, heylo refunded me ,

5 January 2026
Unprompted review
Heylo logo

Reply from Heylo

Hi, Following your request, your refund was processed same day and should show in your account shortly after bank processing. Please accept our apologies for any confusion and if our email message to confirm this didn’t reach you.

As your order had already despatched before the request to cancel, this should be arriving with you shortly. We cannot accept returns for health and safety reasons so please keep this with our compliments.
Kind regards,
The HeyLO! Team

Rated 2 out of 5 stars

Nothing like bread

I bought a normal loaf, pittas, wraps, crackers and buns full of enthusiasm, and sadly wasn’t rewarded. The texture and taste is way off. Ive tried to pretend as much as possible it’s normal bread but I can’t lie to myself any more. It’s just not nice.

29 December 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy your goodies as much as many of our other customers do. Please let our friendly customer service team know and they will sort this out for you.
Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Customer service is amazing

I have tried a few different brands of Keto friendly bread and this is the best ive found. Reading other reviews saying it doesn’t taste like real bread… well, of course it doesn’t - it’s keto, not a bakery loaf 😄 But it’s still pretty close in my opinion and definitely hits the spot when you want a sandwich or cheese toastie!

Also the customer service team is really great - i did have an issue with my order but they responded very promptly and sent out replacements immediately free of charge.

I will continue to use Heylo as my keto bread supplier :)

1 September 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're thrilled to hear that you had a fab HeyLO! experience and are enjoying your goodies. Thanks very much for sharing your feedback. If we can ever help again, please let us know.
Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

Disappointing

Really disappointing product. Having read reviews and done my research as well as I could, I placed an initial order; a selection of products to give it a really good test. Flatbreads, rolls, loaves of 'bread' of different sorts and some crackers.

I tried the crackers first with some cheese; essentially these are a conglomeration of seeds bound together. They were fine. Theye cost, however, over ten times as much as ones I already make for myself and were not any better.

Then the different breads. Without fail most of them started out well - decent mouthfeel but 'different' somehow and definitely not the flavour of real bread. Then - again without fail - the mouthfeel, taste, texture, basically every aspect of the product became unpalatable.

I understand high prices for a small business developing a new product. I do not understand a company daring to release any edible product that not only does not resemble what it is attempting to copy (other than in shape and colour), but actually tastes bad. Anyone who gives these products five stars is mistaken. I shan't get back my money, but I shall not be making the same mistake.

18 December 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy your goodies as much as many of our other customers do. Please let our friendly customer service team know and they will sort this out for you.
Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

HeyLo Bread

I ordered the bread bundle plus extra and the free bagels. Love this product highly recommend especially if eating very low carb. Customer Service Carolyn was very helpful and responded to my emails very quickly. Long may they reign fab company and lovely products. I Thank You.

30 November 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so happy that you had a great HeyLO! experience. Hope you're enjoying that bundle! Thanks so much for trying us out and sharing your feedback!
Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Probably the best low carb bread out…

Probably the best low carb bread out there. Tasty and doesn’t crash your energy. A good thing when starting out your day and want to remain focused

25 November 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Fantastic to hear your feedback. It's great to hear that HeyLO! goodies are working well for you. Thanks for sharing! Kind regards, The HeyLO! Team

Rated 1 out of 5 stars

Harmful Additive

I ordered this bread as I’m on a health journey right now. I’ve been avoiding bread altogether but saw this and thought I could reintroduce it. After scanning the bar code on Yuka, I can see that it contains an additive called Potassium Sorbate which is linked to DNA damage, liver damage, weakening of immune system, intestinal inflammation, disturbance of gut, impairment of sugar regulation and degradation into toxic compounds. This additive has been found to worsen diabetes too! I thought that by ordering something direct that it would be additive free, but if it needs to contain them, why that one?? Since I’d bought it already, I tried one of the bagels with avocado and was hungry again within the hour. If I’d eaten just the avocado I probably wouldn’t have been.

So if you’re cutting out sugar, this bread is to be avoided as there’s something not right here. I shall be throwing the rest away. What a waste.

7 November 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,

Thank you for your comments. We appreciate hearing customer feedback and are always looking for ways to improve.
Please be assured that all our ingredients are high-quality, widely-used and UK regulated. Any preservatives are naturally sourced and used at the bare minimum. This helps keep bread fresh without compromising quality or nutritional value.
All our ingredients are listed on packaging and the HeyLO! website. If you have any further questions or need more information, please feel free to reach out.

Kind regards,
The HeyLO! Team

Rated 5 out of 5 stars

Lovely Bread and rolls

Lovely Bread and rolls. Also liked chocolate brownie.

8 September 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thank you for sharing! It's great to hear that you're enjoying HeyLO! goodies. Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely changed my life

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just received my second order, yes it’s more expensive but so worth it for the low carb/ sugar foods. Buy it, you won’t regret it.

3 September 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that your HeyLO! goodies are a help on your health journey. Thank you very much for sharing! x

Rated 5 out of 5 stars

Just enjoyed the new lighter white…

Just enjoyed the new lighter white bread. Have found out 'Heylo' have taken out the palm oil, which to be honest has made a massive difference to the bread. It now tastes like normal bread. Before my husband used to struggle with the bread sticking in his throat. Thank you Heylo it's a winner for sure x👍

2 September 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Wonderful to hear that you're enjoying your HeyLO! goodies. Thank you very much for sharing! x

Rated 3 out of 5 stars

Great idea but…..

Good communications and delivery.
Great idea, but, we couldn’t eat the bread no matter how it was prepared
The other products were fine.
All in all too expensive to regularly purchase.
It’s a shame, I really wanted the bread to work!

20 August 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Thank you to everyone at HeyLo

Thank you to everyone at HeyLo for the box of bread, rolls and flatbreads delivered on Saturday. Everything was well packed and no damages. It smelled gorgeous when I opened the box! Thank you for helping me to feel healthier and able to maintain this year's weight loss, I am so grateful to you all for these products!

1 September 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that you're enjoying your HeyLO! goodies. Thank you! Happy Toasting! x

Rated 5 out of 5 stars

Give this a try ….

I was unsure that anything could help with my low carb journey that is required for my diabetes, but I was pleasantly surprised, I have just received my second delivery & have found it to be filling & palatable!
I can recommend it.

30 August 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that HeyLO! is working well for you! Thanks very much for sharing x

Rated 5 out of 5 stars

FINALLY IT'S EXACTLY LIKE BREAD!

FINALLY it tastes and feels like BREAD! Not only were the customer services wonderful, but the product itself is fantastic. I've now set up a repeat order for every 2 weeks - it makes keto so easy! 0.3g of carbs in a slice of bread and it TASTES AND FEELS LIKE BREAD. Finally somebody nailed it and it's more than reasonably priced. Highly recommend this brand, it does not disappoint.

31 July 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so happy to hear that you're enjoying your HeyLO! goodies! Thanks very much for sharing x

Rated 1 out of 5 stars

I brought a keto multi seeded loaf

I brought a keto multi seeded loaf, keto multi seeded cobs/baps/buns and 2 of each flavoured keto chocolate bars.
It was for myself and partner, trying to do the keto diet.
We have never tasted anything so bad. Not 1 of the items where nice or pleasant. Bread and cobs like rubber. Not a nice taste at all. Took some chewing and swallowing. Only had 1 slice of the £5 a loaf bread and 1 cob. EVEN THE SEAGULLS DIDN'T EAT THEM.
The so called chocolate bars at over £2 each where absolutely the worse things ever. Sawdust, no chocolate taste. Was not nice and the taste and texture was that bad I had to
spit it out.
Not a good experience at all. Would not recommend to anyone. What a waste of money. It's horrible, wouldn't have given it 1 star. Stay away. Eat proper food instead. Do not buy.

12 July 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy HeyLO! bread as much as so many of our other customers. HeyLO! freshly baked bread helps may people smash their health goals without giving up their favourite meals and snacks, and we’re sorry to hear that it wasn’t for you. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com Kind regards, The HeyLO! Team

Rated 5 out of 5 stars

Absolutely “the best thing since sliced…

Absolutely “the best thing since sliced bread”. I’ve tried making lo carb recipes and they’re nearly always unsuccessful. These products are really good and satisfy the real bread etc. cravings. Very reasonable price and such a good variety of items. I’m so pleased that they were recommended to me. Will place many more orders in future.
PS
And their customer service goes above and beyond when I made a mistake on a further order. Thank you.

8 July 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear that HeyLO! goodies are working well for you! Thanks very much for sharing x

Rated 1 out of 5 stars

Mouldy Bread

ordered the Bread Obsessed Bundle along with an extra Cinnamon Love to qualify for free shipping. While the idea of keto, low-carb bread is great, I found the overall experience very disappointing. The price is quite steep to begin with, and unfortunately, the quality didn’t match.

The Cinnamon Love arrived with visible mould, though customer service did issue a refund quickly, which I appreciated. I froze the rest of the bread immediately, but when I took two slices out to defrost, they were already mouldy too. For over £30, I expected much better. Sadly, most of the order ended up in the bin. I wouldn’t recommend.

30 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi,

We’re really sorry to hear there was a problem with your cinnamon raisin loaf. The science of low carb bread items is still relatively new, and although we put a lot of resources and expertise into HeyLO! products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to. However, we guarantee a minimum of 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition.

Please let us know your order details at heretohelp@weareheylo.com and we'll get fresh goodies and a refund organised for you.

Kind regards,
The HeyLO! Team

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