I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!
United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought 2 loaves of the white bread. One is still in the freezer and will never be used. Even though it's expensive I would have bought more if it tasted ok. But it doesn't taste very nice at best it could be described as bland. But it was the texture that really got me . Couldn't possibly eat it as a sandwich, so I tried toasting it. Slightly better but the texture even toasted is like eating wet bread. I certainly won't be ordering it again and wasted over £10.

Reply from Heylo
Tried as a replacement for hi-lo bread which seemed to have disappeared. Did not have high expectations as low carb bread is never as good as real bread.the white bread was like eating polystyrene, chewy with a bad after taste. Tried toasting it and thought that will sort it.. nope, still very bad. Not sure how 70 percent of reveiws are giving this five stars that’s impossible. You need to improve the taste and texture of the bread. Copy hi-lo recipe and aim for slightly more carbs if it helps make your bread edible. Not a pleasant experience sorry. Would have ordered monthly if any good. Jmo

Reply from Heylo
Less that average tasting and dry. HEYLO are a shameful, greedy company making less than average produce and putting a premium price on it. Over £4. 50 for a 450g loaf. Heylo, are taking advantage of people with a serious illness. Shameful. Fortunately, I tasted this dry, rubbery product at a friends house, so i wasnt ripped off like she was. Avoid this greedy company. 🥵🥵

Reply from Heylo
I ordered low carb products from Heylo, i even paid extra postage for a quicker delivery, and my order arrived late, heylo refunded me ,

Reply from Heylo
I bought a normal loaf, pittas, wraps, crackers and buns full of enthusiasm, and sadly wasn’t rewarded. The texture and taste is way off. Ive tried to pretend as much as possible it’s normal bread but I can’t lie to myself any more. It’s just not nice.

Reply from Heylo
I have tried a few different brands of Keto friendly bread and this is the best ive found. Reading other reviews saying it doesn’t taste like real bread… well, of course it doesn’t - it’s keto, not a bakery loaf 😄 But it’s still pretty close in my opinion and definitely hits the spot when you want a sandwich or cheese toastie!
Also the customer service team is really great - i did have an issue with my order but they responded very promptly and sent out replacements immediately free of charge.
I will continue to use Heylo as my keto bread supplier :)

Reply from Heylo
Really disappointing product. Having read reviews and done my research as well as I could, I placed an initial order; a selection of products to give it a really good test. Flatbreads, rolls, loaves of 'bread' of different sorts and some crackers.
I tried the crackers first with some cheese; essentially these are a conglomeration of seeds bound together. They were fine. Theye cost, however, over ten times as much as ones I already make for myself and were not any better.
Then the different breads. Without fail most of them started out well - decent mouthfeel but 'different' somehow and definitely not the flavour of real bread. Then - again without fail - the mouthfeel, taste, texture, basically every aspect of the product became unpalatable.
I understand high prices for a small business developing a new product. I do not understand a company daring to release any edible product that not only does not resemble what it is attempting to copy (other than in shape and colour), but actually tastes bad. Anyone who gives these products five stars is mistaken. I shan't get back my money, but I shall not be making the same mistake.

Reply from Heylo
I ordered the bread bundle plus extra and the free bagels. Love this product highly recommend especially if eating very low carb. Customer Service Carolyn was very helpful and responded to my emails very quickly. Long may they reign fab company and lovely products. I Thank You.

Reply from Heylo
Probably the best low carb bread out there. Tasty and doesn’t crash your energy. A good thing when starting out your day and want to remain focused

Reply from Heylo
I ordered this bread as I’m on a health journey right now. I’ve been avoiding bread altogether but saw this and thought I could reintroduce it. After scanning the bar code on Yuka, I can see that it contains an additive called Potassium Sorbate which is linked to DNA damage, liver damage, weakening of immune system, intestinal inflammation, disturbance of gut, impairment of sugar regulation and degradation into toxic compounds. This additive has been found to worsen diabetes too! I thought that by ordering something direct that it would be additive free, but if it needs to contain them, why that one?? Since I’d bought it already, I tried one of the bagels with avocado and was hungry again within the hour. If I’d eaten just the avocado I probably wouldn’t have been.
So if you’re cutting out sugar, this bread is to be avoided as there’s something not right here. I shall be throwing the rest away. What a waste.

Reply from Heylo
Lovely Bread and rolls. Also liked chocolate brownie.

Reply from Heylo
Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just received my second order, yes it’s more expensive but so worth it for the low carb/ sugar foods. Buy it, you won’t regret it.

Reply from Heylo
Just enjoyed the new lighter white bread. Have found out 'Heylo' have taken out the palm oil, which to be honest has made a massive difference to the bread. It now tastes like normal bread. Before my husband used to struggle with the bread sticking in his throat. Thank you Heylo it's a winner for sure x👍

Reply from Heylo
Good communications and delivery.
Great idea, but, we couldn’t eat the bread no matter how it was prepared
The other products were fine.
All in all too expensive to regularly purchase.
It’s a shame, I really wanted the bread to work!

Reply from Heylo
Thank you to everyone at HeyLo for the box of bread, rolls and flatbreads delivered on Saturday. Everything was well packed and no damages. It smelled gorgeous when I opened the box! Thank you for helping me to feel healthier and able to maintain this year's weight loss, I am so grateful to you all for these products!

Reply from Heylo
I was unsure that anything could help with my low carb journey that is required for my diabetes, but I was pleasantly surprised, I have just received my second delivery & have found it to be filling & palatable!
I can recommend it.

Reply from Heylo
FINALLY it tastes and feels like BREAD! Not only were the customer services wonderful, but the product itself is fantastic. I've now set up a repeat order for every 2 weeks - it makes keto so easy! 0.3g of carbs in a slice of bread and it TASTES AND FEELS LIKE BREAD. Finally somebody nailed it and it's more than reasonably priced. Highly recommend this brand, it does not disappoint.

Reply from Heylo
I brought a keto multi seeded loaf, keto multi seeded cobs/baps/buns and 2 of each flavoured keto chocolate bars.
It was for myself and partner, trying to do the keto diet.
We have never tasted anything so bad. Not 1 of the items where nice or pleasant. Bread and cobs like rubber. Not a nice taste at all. Took some chewing and swallowing. Only had 1 slice of the £5 a loaf bread and 1 cob. EVEN THE SEAGULLS DIDN'T EAT THEM.
The so called chocolate bars at over £2 each where absolutely the worse things ever. Sawdust, no chocolate taste. Was not nice and the taste and texture was that bad I had to
spit it out.
Not a good experience at all. Would not recommend to anyone. What a waste of money. It's horrible, wouldn't have given it 1 star. Stay away. Eat proper food instead. Do not buy.

Reply from Heylo
Absolutely “the best thing since sliced bread”. I’ve tried making lo carb recipes and they’re nearly always unsuccessful. These products are really good and satisfy the real bread etc. cravings. Very reasonable price and such a good variety of items. I’m so pleased that they were recommended to me. Will place many more orders in future.
PS
And their customer service goes above and beyond when I made a mistake on a further order. Thank you.

Reply from Heylo
ordered the Bread Obsessed Bundle along with an extra Cinnamon Love to qualify for free shipping. While the idea of keto, low-carb bread is great, I found the overall experience very disappointing. The price is quite steep to begin with, and unfortunately, the quality didn’t match.
The Cinnamon Love arrived with visible mould, though customer service did issue a refund quickly, which I appreciated. I froze the rest of the bread immediately, but when I took two slices out to defrost, they were already mouldy too. For over £30, I expected much better. Sadly, most of the order ended up in the bin. I wouldn’t recommend.

Reply from Heylo
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.