One Good Thing (OGT) Reviews 271

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the product for its excellent quality and delicious flavors, often highlighting the natural ingredients and innovative wrapper-free design as key benefits. People find the bars to be effective fuel for various activities like cycling and running, appreciating their ease of consumption on the go without sticky messes or wrappers. The customer service is frequently described as top-notch, with many consumers commending the responsiveness and helpfulness of the support team. However, some customers also noted issues with subscription management, leading to dissatisfaction. A few other people also felt that the beeswax coating was intrusive or affected the taste, while some found the bars to be dry or difficult to eat during intense exercise.

What people talk about most

Product

Consumers find the product to be positive, consistently praising its quality, flavor, and effectiveness as an... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the taste, flavor,... See more

Customer service

Users describe positive interactions with customer service, highlighting the top quality and excellent care... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Subscription

Customers had positive experiences with subscription, finding it convenient for regular use and appreciating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using these bars since August 2024 and continue to be amazed by the quality and flavour. I have a sensitive stomach and an environmental passion and both are served well by OGT. The one off... See more

Company replied

Rated 5 out of 5 stars

I’m a cyclist for my regular exercise and I thought I’d give OGT a try… I’m so glad I did because these are great fuel for my rides. They taste great! I bought the variety box of 12 so I’m establishin... See more

Company replied

Rated 5 out of 5 stars

Met Daniel from OGT Snacks at the National Hill Climb Championships in Matlock and decided to give them a try. Ended up buying a box of 12 and I’m honestly so glad I did! The Cherry Bakewell is... See more

Company replied

Rated 5 out of 5 stars

Excellent product, first tried these out last season. I really like the fact that there is no wrapper to open, dispose of or to enable you (if your rubbish at riding a bike like me) to crash. The e... See more

Company replied


Company details

  1. #44 of 73 best companies in Food producer
  2. #47 of 87 best companies in Food Manufacturer
  3. #26 of 58 best companies in Food products supplier

Written by the company

At One Good Thing, we make the world's first wrapper-free oat bars with an edible beeswax-based coating for runners, riders and anyone who likes to move - taking the fuss and faff out of sports and active nutrition. Our small family start-up delivers a hit of honest, all-natural fast and slow-release carbohydrates to help you power through your next adventure. Say goodbye to plastic packaging, sticky fingers and crumbly snack bars; our products just slip straight into a jersey or running vest pocket and are ready to eat right away. With fast, responsive customer care and a commitment to taking plastic out of the environment, we're all set to transform the sports nutrition landscape. Sign up and do One Good Thing today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely for me.

Left a review of my experience with the product early January. I really liked their concept for several reasons. Being a cyclist Im out on the road a lot and seeing discarded wrappers of energy products just gets my back up. Also I had an accident trying to open packaging so seeing a wrapperless product really peaked my interest. My experience wasnt a good one so I reflected that in my review with 1 star. OGT reached out and called me to discuss the review and offered to replace the variety box I tried and discarded. When it arrived I tried one immediately, which I very much enjoyed. Went out on the bike for 6 hours yesterday packing several in my jacket pocket confident I didn't require anything else to keep me going. Thank you for reaching out OGT and will definitely be a regular with this product.
Have deleted my original review as I thoroughly enjoyed the product this time round.

21 January 2026
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hey Mr Luke! Thank you so much for engaging with us throughout the last few weeks as we sought to put your experience right. We're really grateful for your feedback at every stage and would love to keep in touch.

Rated 5 out of 5 stars

A company going places! Customer service is exceptional!

My son won a water bottle for winning his age category hill climb, it got stolen at school, he was devastated! I emailed the company and they have immediately sent out a new bottle to him! We also received a sample of the bars in the winners bag at the race! They are delicious and fab for cycling, no sticky mess, no wrappers brilliant!! Ben from customer services I cannot thank you enough, my son is over the moon!!!

6 January 2026
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hello!

It was a pleasure to be able to help you. Thank you for your kind words!

Rated 5 out of 5 stars

Love that there is no waste.

Love that there is no waste.
Great taste and easy to eat.
Slow realise of energy which is great for my long runs. No super spikes

28 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

We are delighted by your feedback, Sanna! Thank you for sharing!

Rated 5 out of 5 stars

OGT bars-the perfect wrapper free snack…

OGT bars are the perfect snack whilst riding or running. Always make sure I have one in the back pocket when I head out. Plenty of flavours, great taste and excellent customer service. Would highly recommend!

3 January 2026
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

We are thrilled to hear your feedback - thank you!

Rated 5 out of 5 stars

Great taste & convenient!

As someone known for travelling with flapjacks to sporting events, this has come in really handy. With the simple natural ingredients, they taste great and the no fuss, wrapper-free element gets my vote! Highly recommended!

24 March 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Afe! We're really pleased to have your support. Thank you for leaving such a kind and thoughtful review.

Rated 5 out of 5 stars

Smashing!

Smashing bars, smashing service - just smashing!

31 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Thank you John for your warm words :)

Rated 5 out of 5 stars

Saw the bars on instagram and thought…

Saw the bars on instagram and thought they were a good idea being wrapper free reducing plastic waste and having to put the wrappers back in your pocket till you can find a bin. Got some bars and I’m impressed, taste great, easy on the stomach with natural ingredients and easy to digest. Great when you’re on the bike you can just take them out of your pocket and eat them easily with no messing around. These will be fuelling my rides and races in 2026

31 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi, Chris! We are thrilled to hear that you are enjoying our bars and looking forward to fuelling you in 2026. Thanks again!

Rated 5 out of 5 stars

This is just an exceptional product…

This is just an exceptional product full stop. Outstanding taste ( which seems to be evolving) and with no messy wrapper it just revolutionises nutrition on the move. Equally for me the ethos of the company ticks all the boxes from customer service to environmental awareness. You owe it to yourself to try OGT.

31 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi, Dave! We're absolutely thrilled to hear that you're enjoying our bars. Thank you so much for leaving such a warm review!

Rated 1 out of 5 stars

Not impressed and massively overpriced

Not impressed and massively overpriced. Don't waste time and money, no one ever replies. I made an order and it was never received, I can only assume they use a AI bot for customer care as I never get any answers?

15 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi there!

We're sorry to hear that you don't feel your experience with OGT has been up to the mark.

We are struggling to find records of a query from you. Please do reach out to us at hello@weareogt.com so that we can offer assistance!

Rated 1 out of 5 stars

Avoid total scammers

Utter pathetic and cannot explain why you set up a supply subscription 45 days and suddenly somehow it change 30 days without your permission avoid at all costs they are total scammers.

28 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi James,

Thank you for reaching out.

We understand this is a frustrating situation and want to clarify what has happened in this instance.

Two separate subscriptions were set up on the account at different times; one on a 30-day cycle and one on a 45-day cycle. The 45-day subscription was not changed; both subscriptions were active at the same time, and multiple orders were delivered under each subscription.

After raising this yesterday we replied that afternoon via email and followed up via telephone today. We have cancelled both subscriptions and refunded the most recent order that had already been processed as a gesture of goodwill.

If you’d like any further clarification, our support team is always more than happy to help at hello@weareogt.com.

Rated 5 out of 5 stars

Great products - Great customer service.

Great products, no wrappers to mess about with and genuinely great fuel for cycling. You can taste the wax, but it's not overpowering and the bar flavours are great. Subscription was really handy over summer and easy to pause/cancel if like me you have a bit of time off the bike over winter and hibernate. I'll be picking the subscription back up in spring when I'm back on the bike.

8 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi, George! Thanks so much for taking the time to leave this review. We look forward to seeing you back with us in the spring!

Rated 5 out of 5 stars

Now I’m not a person that leaves…great

Now I’m not a person that leaves reviews regularly but Iv been doing ultra runs for many years and I have struggled on the nutrition side of things. Iv been using the bars for the past few months and they seem to work well for me and don’t affect my stomach. I have a 100mile run planned in December and have stocked up ready. Many thanks this is the most confident that I have felt going in to a challenge like this.

3 December 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Stuart! Thanks so much for taking the time to leave us a review of your experience - we really appreciate it. We are delighted to hear that our bars are working well for you, and wish you all the best of luck for your 100-miler!

Rated 5 out of 5 stars

OGT energy and protein wrapper free bars.

OGT bars have transformed my cycling experience. Being wrapper free means I can reach for my fuel without slowing or risking safety by loosing concentration trying to unwrap other bars. Not having to stuff old wrappers into my clothes is a big plus and great for the environment as there's absolutely no mess to accidentally drop and litter our world. I love the texture and taste of OGT and Honeycomb is my absolute favourite.

8 November 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi, Warren! We're really thrilled to hear how transformative OGT has been for your cycling experience. Thank you so much for leaving this thoughtful review; we look forward to fuelling you long into the future!

Rated 5 out of 5 stars

Awesome

I was recommended OGT by a friend, as I'd moaned about struggling to open gels whilst on the bike as I nearly always have the gel leak over the bars and shifters...these work a treat, no wrappers, no fuss and even cycling through the rain they still held up!!! All the flavours I've tried so far have been great, small bites are recommended as they can take a while to munch through otherwise. Awesome product...

2 November 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hello! Thanks so much for sharing this fantastic feedback. We're really grateful to hear that you have found the bars to be a really great nutrition solution. Hopefully we can fuel you long into the future!

Rated 5 out of 5 stars

Gremlin issue

There was a “gremlin issue” I encountered. Ben was very helpful and responded promptly. Over and above the customer service. I really LOVE their bars, I was given a free sample at the London Marathon last year and I’ve subscribed to them ever since 🥰

30 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hey there! We're thrilled to hear that your experience with OGT was positive and that our intrepid customer service team met with your expectations. It was great to see you at the London Marathon and we hope to see you again!

Rated 5 out of 5 stars

No mess energy solution

These are great after using energy gels and ending up with sticky hands or pockets. The beeswax coating is unusual at first but the different flavours inside were all very pleasant. As a runner, they are a little difficult to eat on the run, as it would be for any solid food. If you can take small bites or stop for a few seconds they work well. I can see why they are ideal for cycling. I've got another mixed box on the way.

5 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Alan! Thank you so much for leaving this thoughtful and kind feedback. We really appreciate it.

Rated 5 out of 5 stars

Tasty, natural and genuinely innovative!

Met Daniel from OGT Snacks at the National Hill Climb Championships in Matlock and decided to give them a try. Ended up buying a box of 12 and I’m honestly so glad I did!

The Cherry Bakewell is my favourite so far – amazing flavour, not too sweet, and made with 100% natural ingredients. The edible beeswax coating is such a clever idea too – doesn’t collect pocket fluff and means there’s zero waste 🙌

I can see OGT quickly becoming my go-to snack, not just for cycling trips but also for runs, hikes and busy days when I need an energy boost on the go.
Tasty, natural and genuinely innovative – big fan already! ✨

26 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Marta! It was great to meet you at Matlock and we're so glad we were able to introduce you to our bars. Thank you so much for sharing this feedback with us, and we look forward to seeing you at future events!

Rated 5 out of 5 stars

Really unique and tasty

Really unique and tasty. I love having these with me on rides

24 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Thank you so much for your warm feedback, Lee - we really appreciate it, and we're glad we're able to fuel you on your rides!

Rated 5 out of 5 stars

Customer Care from Ben 10/10

I had an issue with my order which was no one’s fault. So I emailed OGT for some help and they got back to me really quickly and sorted me out instantly! Usually with online companies it’s really difficult to reach a solution but a guy called Ben was on it! I am extremely happy with the customer care Ben provided and would order from this company again! 😁 10/10

17 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Olivia,

It's very kind of you to leave such a positive and thoughtful review; we're really grateful. Please do keep in touch and let us know if we can be of any further assistance.

Rated 5 out of 5 stars

Ordered two boxes only one arrived

Ordered two boxes only one arrived. Conveniently there was a link on OGT email taking me to the page to report a problem. I did so, Ben was immediately on the case and sent out a replacement box. Very happy with great service.

16 October 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Mick,

We're absolutely thrilled that you felt able to give us a five star rating. Thank you so much for your custom and your support - and keep in touch!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look