One Good Thing (OGT) Reviews 271

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the product for its excellent quality and delicious flavors, often highlighting the natural ingredients and innovative wrapper-free design as key benefits. People find the bars to be effective fuel for various activities like cycling and running, appreciating their ease of consumption on the go without sticky messes or wrappers. The customer service is frequently described as top-notch, with many consumers commending the responsiveness and helpfulness of the support team. However, some customers also noted issues with subscription management, leading to dissatisfaction. A few other people also felt that the beeswax coating was intrusive or affected the taste, while some found the bars to be dry or difficult to eat during intense exercise.

What people talk about most

Product

Consumers find the product to be positive, consistently praising its quality, flavor, and effectiveness as an... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the taste, flavor,... See more

Customer service

Users describe positive interactions with customer service, highlighting the top quality and excellent care... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Subscription

Customers had positive experiences with subscription, finding it convenient for regular use and appreciating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using these bars since August 2024 and continue to be amazed by the quality and flavour. I have a sensitive stomach and an environmental passion and both are served well by OGT. The one off... See more

Company replied

Rated 5 out of 5 stars

I’m a cyclist for my regular exercise and I thought I’d give OGT a try… I’m so glad I did because these are great fuel for my rides. They taste great! I bought the variety box of 12 so I’m establishin... See more

Company replied

Rated 5 out of 5 stars

Met Daniel from OGT Snacks at the National Hill Climb Championships in Matlock and decided to give them a try. Ended up buying a box of 12 and I’m honestly so glad I did! The Cherry Bakewell is... See more

Company replied

Rated 5 out of 5 stars

Excellent product, first tried these out last season. I really like the fact that there is no wrapper to open, dispose of or to enable you (if your rubbish at riding a bike like me) to crash. The e... See more

Company replied


Company details

  1. #44 of 73 best companies in Food producer
  2. #47 of 87 best companies in Food Manufacturer
  3. #26 of 58 best companies in Food products supplier

Written by the company

At One Good Thing, we make the world's first wrapper-free oat bars with an edible beeswax-based coating for runners, riders and anyone who likes to move - taking the fuss and faff out of sports and active nutrition. Our small family start-up delivers a hit of honest, all-natural fast and slow-release carbohydrates to help you power through your next adventure. Say goodbye to plastic packaging, sticky fingers and crumbly snack bars; our products just slip straight into a jersey or running vest pocket and are ready to eat right away. With fast, responsive customer care and a commitment to taking plastic out of the environment, we're all set to transform the sports nutrition landscape. Sign up and do One Good Thing today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

271 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Customers are hood-winked into buying

The product itself is great. The problem I have is orders being made without my knowing or say so. I had previously requested an order be cancelled, saying that I did not want repeat orders. However, I received an email late last night that another order had been placed.

10 October 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Tony,

I want to reassure you first that your subscription has now been fully cancelled and no further orders will be placed.

I’ve looked back through your messages and can see that in September our team cancelled and refunded your previous order, and asked whether you’d also like the underlying subscription cancelled. As we didn’t receive a reply, the system automatically renewed it later on.

I completely understand how frustrating that must have felt, and I’m sorry for the confusion. We’re reviewing how we make subscription choices and follow-ups clearer to prevent this happening again.

We’re glad to hear you enjoyed the product itself and really appreciate you taking the time to share your experience.

Kind regards,
Connor
Head of Marketing, One Good Thing

Rated 5 out of 5 stars

Outstanding product

Outstanding product! This really lived up to my expectations. It’s super easy to use while running, and on top of that, it tastes great. Highly recommend!

24 September 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Willem, we're absolutely thrilled that you're enjoying our products. Thanks so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent product for running…

Excellent product to use when running or cycling. Keeps its form even in heat waves and very tasty.

6 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Nicola, thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Dead easy to choose what you want on…

Dead easy to choose what you want on the website, delivered in good time, and mostly importantly - delicious, easy-to-eat food on the go!

16 September 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi, Nick! Thanks so much for taking the time to leave us a review - we really appreciate it.

Rated 5 out of 5 stars

Love the Bakewell flavour very…

Love the Bakewell flavour very convenient for having in your pocket

16 September 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hey, Claire! We're absolutely thrilled to hear that you've finding our bars convenient and easy to use. Cherry Bakewell is an awesome flavour!

Rated 5 out of 5 stars

Perfect for teenager

My 15 y/o daughter is a cyclist and loves these on long rides. So much easier having nothing to unwrap. But also nutritionally balanced, which helps keep her blood glucose levels stable (unlike gels…)

11 September 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Helen! We're absolutely thrilled to hear that our bars work well for your daughter. Thanks so much for leaving us this great feedback!

Rated 5 out of 5 stars

Five star on every count.

These bars taste great - that’s the first and, for me, the most important issue. The fact they have no wrappers makes them easy to consume whilst riding and the eco-friendly aspect is very welcome. Personal and excellent customer service when that’s required adds to a fully deserved 5* rating.

26 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hey Andy, thanks so much for your warm feedback. It's a pleasure to help fuel you!

Rated 5 out of 5 stars

Product is super tasty

Product is super tasty, well packaged, the only question is how many can you eat within the subscription? I couldn’t keep up but these guys are a brill company. All power to their elbows .

25 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Adam, we're absolutely thrilled that you're loving our products. Thank you for leaving a review.

Rated 5 out of 5 stars

Really pleased with the energy bars-…

Really pleased with the energy bars- great range of flavours and a welcome addition to my ride or run. As advertised you don't need water to wash them down which makes refuelling easy. What's more, I really like the site where it's simple to amend your order and frequency of deliveries plus fantastic after sales service from Ben in Customer Care- always at the end of an email and replies straightaway!
Thank you OGT!

14 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Fraser, we're absolutely thrilled that you've found our site and service easy to use and responsive. Thank you so much for taking the time to leave a thoughtful review!

Rated 5 out of 5 stars

Faff free and great customer service

The customer service is just as good as the bars! Since the bars have no extra wrappers, they are easy to carry and faff free. They taste good too (the wax coating is noticeable but inoffensive). I had a few issues ordering which stemmed from me accidentally starting two subscriptions. The customer service was excellent, and the issues were sorted promptly.

14 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Aaron! We're absolutely delighted that you've found our bars to be easy to carry and totally fuss free. We're also really pleased that you're happy with the service we've provided. We look forward to fuelling you long into the future!

Rated 5 out of 5 stars

Great company and product

I've just recieved the trial box; when the first one didn't arrive quite right due to Royal Mail OGT kindly sorted me out really promptly with no fuss. I'm really impressed with the bars I've tried so far too, a really clever idea and really tasty. My impression is they're a great company with great product.

13 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Simon, we're absolutely thrilled that you were impressed with the products and service that we delivered. It's been a pleasure to help fuel you!

Rated 5 out of 5 stars

I am really impressed by these one good…

I am really impressed by these one good thing bars which make powering through a long run really simple and easy. The size and macros are perfect and the wrapperless idea is a really cool feature. I had a small problem with one order and the customer care team were super responsive and helpful, getting back to me almost immediately even at the weekend and sorting it out straight away with a smile. All in all I was left with a very good feeling about this company and I will definitely order more.

8 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi there! We're thrilled that you're enjoying our bars on your runs, and it's great to hear that your experience with us has been a positive one. We're looking forward to keeping you fuelled long into the future!

Rated 4 out of 5 stars

These energy bars are excellent

These energy bars are excellent in that they are full of good ingredients, just need to be a bit less dry

Great that there are no wrappers to worry about, just out of your pocket and eat!!!

1 August 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hi Anthony!

Thanks so much for your feedback and your support. We'd love to connect with you to understand more about your feedback regarding the bars seeming a little dry, as this is uncommon feedback and it would be super helpful to us to delve into the detail. If you'd like to chat, please do get in touch with us at hello@weareogt.com!

Rated 4 out of 5 stars

Innovative product but expensive

Innovative product and palatable but could do with a more robust flavour hit (cherry bakewell only flavour sampled so far). Bit expensive for what they are though.

1 July 2025
Unprompted review
One Good Thing (OGT) logo

Reply from One Good Thing (OGT)

Hi Martski,

Thanks so much for your feedback on our world's-first product. We're really glad to hear that you appreciate the innovative nature of our bars, though it's sad to hear that you feel the flavour of the cherry bakewell bars isn't quite as strong as you'd like. We've tried to strike the right balance between delivering flavourful bars whilst keeping them easy on the palate for runners, cyclists and active people - nothing too overwhelming and liable to create flavour fatigue!

We'd love to get in touch with you to hear more about your experience and also to give you the opportunity to try our new limited edition fig flavour free of charge. If you'd be happy to talk to us, please do get in touch at hello@weareogt.com or give us a call on 01462 414444.

All the best,
The OGT Team

Rated 5 out of 5 stars

These tasty bars are perfect for…

These tasty bars are perfect for cyclists and endurance athletes. I usually shove about 5 of them in my jersey pocket for a long ride. A delicious treat every hour and no waste!

23 July 2025
Unprompted review
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Reply from One Good Thing (OGT)

Jeremy, we're absolutely thrilled that you're loving our products. Thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

The OGT snacks are tasty on the go…

The OGT snacks are tasty on the go cycling snacks that taste great and fuel rides. I used them for the Mallorca 312 and the Marmotte. I found the bees wax coating did take a little bit of getting used to it. However it beats trying to rip open a bar while you’re pedalling.

18 July 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hey, Robert! We're thrilled that we were able to fuel you through the Mallorca 312 and the Marmotte. Thank you so much for your kind review!

Rated 5 out of 5 stars

Really fab product

Really fab product. Arrives quickly and good packaging. Nothing to fault at all with the product or service

19 June 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hey Julie! We're thrilled that you're happy with our product and our service. Here's hoping we can continue fuelling you long into the future!

Rated 5 out of 5 stars

Great energy boost on the bike

Great energy boost on the bike, easy to eat and tasty 😋

14 July 2025
Unprompted review
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Reply from One Good Thing (OGT)

We're glad you're enjoying the bars, Jonathan - great to hear your feedback!

Rated 5 out of 5 stars

Great Product

Great Product, A+ Service

12 July 2025
Unprompted review
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Reply from One Good Thing (OGT)

Thank you so much for sharing your feedback!

Rated 5 out of 5 stars

Bars made for Adventures!

You won't believe how many times I have fished in my ultra backpack pockets and not been able to open an item to eat and either chewed the wrapper off or given up and put it back!! These bars are fantastic! No wrappers, great taste, doesn't upset my stomach and doesn't melt in the heat. I need to eat little and often on an Ultra running race or else I get nausea. These bars survive perfectly in my pocket, even when eaten one bite at a time over about 6 bites each! I successfully got round a mountain running race (Copper Skytrail in Snowdonia) using these bars. Also the fact the packaging fits through my letterbox, means not having to be home for delivery! Thank you!

21 June 2025
Unprompted review
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Reply from One Good Thing (OGT)

Hey Debbie! It's awesome to hear about your adventures and how OGT has helped to keep you fuelled. Keep on smashing it!

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