Paw Couture Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and impressive designs. Many appreciate the quick delivery and the beautiful packaging, often highlighting the attention to detail. The customer service is frequently described as amazing, with staff being responsive, helpful, and going above and beyond to resolve issues. People also love the variety of matching accessories and the compliments their pets receive when wearing these items. However, some customers also noted that certain products, particularly those with specific materials, did not wash well or showed signs of cracking after limited use. A few other people also felt that the colors of some items appeared different in person compared to online images.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, frequently receiving... See more

Quality

Consumers consistently express satisfaction with the quality of products, describing them as beautiful,... See more

Order

Customers had positive experiences with order, finding the process easy and the delivery prompt and quick.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more


Company details

  1. #18 of 153 best companies in Pet Care Store
  2. #44 of 619 best companies in Clothing Shop

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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Rated 1 out of 5 stars

Not even received item yet been 2 week…

Not even received item yet been 2 week and no harness

1 October 2024
Paw Couture logo

Reply from Paw Couture

**Update - Parcel received shortly after review due to Royal Mail local postage delays.**

Hi Ian, Thanks for the review - I've just dropped you an email but thought it best to also come back to you on here too. I've looked at your order and can see that it was despatched by us on 1st October and a despatch notification sent via email shortly afterwards. Once handed over to Royal Mail, they will aim to deliver within 2-5 working days (with the 5th working day being the day of your review) however due to reasons beyond our control such as any depot backlogs etc, it can take slightly longer.
We pride ourselves on end to end customer care and ask our customers to always reach out to us if there's ever any concerns so we can assist in whatever way we can, as we will always endeavour to get your goods to you as quickly as possible. I will be checking your reference number over the next few days to ensure the items are delivered and then will drop you an email to follow up. Hope this is helpful for you,

Best wishes
Claire 

Rated 5 out of 5 stars

Amazing products and excellent service

I am using this brand harnesses and collar sets for long time. The quality is very good, the material is soft, design is stylish. I have a chunky corgi, she has quite long body and still the harness suits her perfectly ( size L ) and she looks so cute and beautiful. Fast delivery and you can feel that parcel was packed with love, everything is nice and neatly inside the box. So, buying from this seller you receive pleasure from products and service. Recommend to everyone who has fur babies 🤗

27 August 2024
Rated 5 out of 5 stars

Beautiful harness lead and collar!

Beautiful harness, lead and collar! Had so many compliments!
I didn't measure for the harness very well and it was too small. Was very easy to exchange for a bigger size.
Will definitely be back for more!

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Paw Couture

I absolutely love Paw Couture. Always get first class service. Website is so easy to navigate to find what you want. Items are super top quality. Well made and look amazing. Prices are excellent for the quality of the items and the bundles are great value for money, meaning you save even more. They arrive super quick and are very well presented. I’ve brought 2 bundles and a harness, lead & collar set already, and cannot see me buy from anywhere else. I highly recommend them. You will not be sorry.

29 July 2024
Rated 5 out of 5 stars

I have recently brought two collar and…

I have recently brought two collar and lead sets, one of which was out of stock.
They reached out to me and offered me a lead and collar from the Deluxe range for no extra cost.
When the products arrived they were beautifully presented and wrapped, and the quality is fantastic.
I Will always buy from this company and recommend their beautiful products 🙂

26 June 2024
Rated 5 out of 5 stars

Beautiful harness collar and lead set

Beautiful harness collar and lead set.
Easy website to navigate and Oder.
Kept updated with delivery perfect thank you.
The sets where beautiful package and the quality is outstanding both my girls look beautiful on there walk. Highly recommended thank you so much.

1 July 2024
Unprompted review

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