SHRINE Reviews 

277
•
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 23 reviews, most reviewers were unhappy with their experience overall. Many people frequently complained that the cosmetic items ruined their hair, leaving it extremely dry, damaged, or strangely colored with unwanted patchy tones. Consumers also mentioned that the various hair treatments completely failed to deliver the expected results, proper color changes, or reliable advertised washout times. The minority of people were satisfied with the items, noting that the applications left hair feeling very soft and provided nice natural shades. Many customers genuinely appreciated the pleasant results, beautiful hair tones, and great conditioning benefits experienced after successfully using specific formulas.

What people talk about most

Quality

Consumers find quality to be a major disappointment, reporting that products leave hair extremely dry,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Few things. Negatives first The product can leave the hair looking blotchy coloured. Some areas catch the colour better that others The bottles of colour have shrunk. My latest one (cara... See more

Rated 2 out of 5 stars

Terrible. DO NOT BUY! I got the cherry espresso mix up. Now the package said it comes out in 16 washes and it’s “semi permanent” I have used there toners on my brunette hair previously to change the t... See more

Rated 1 out of 5 stars

Definitely think this is a scam now. I've tried two different products, the toner drops and a semi-permanent hair colour and neither did anything at all to my hair. Thankfully doesn't seem to have da... See more

Rated 1 out of 5 stars

DO NOT USE THIS it didn't do a single thing to the colour, and despite preaching it's "gentleness" it has destroyed my hair in a way bleach never has !!!! It is so insanely dry, tangles every time I t... See more


Company details

  1. Hair product shop

Written by the company

Join the party!


Contact info

1.8

Poor

TrustScore 2 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(277)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

So disappointed!

I’ve wanted to try shrine for such a long time. Ordered the conditioner and the ash toner. First time I used it I put 6 drops in left it on 10min washed it off NOTHING! no change what so ever! My ends are bleached white and my roots are about a level 9/10. Didn’t get rid of the yellow at all.
So the second time I used it I put 13 drops left it for an hour washed it off NOTHING!!! Hair still looks the same. The first time I used a cheap shampoo I buy for the hubby as I forgot to grab some from the salon. So I assumed it was that,
The second time I used a salon well known brand and it made 0 difference. I’m only giving it 2 stars instead of 0 because the conditioner made my hair nice.
Would NOT recommend this

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Even "Oldies" can use it to good effect!!!

I am 75 and don't usually colour my hair. My hair colour is GREY, wanted a bright colour to go to a "Pink "Themed" party, and as it is meant to fade after a few washes I tried the pink. Six drops and it came out very pale pink, so tried it again with less conditioner and more drops and it was fantastic! No colour came off on clothes or pillows, and after 4 washes the colour almost disappeared. I was really happy with this product, no phaff to use, no chemicals smells and I and my friends all like the colour. Will try another colour soon! PS you can buy this product in Boots, Superdrug and Sainsburys in the UK.

16 August 2022
Unprompted review
SHRINE logo

Reply from SHRINE

We are so excited to hear this and are so grateful for your feedback.
Can’t wait for you to see what is next for REFY x

-REFY Team x

Rated 2 out of 5 stars

Not happy.

Not happy.. my item arrived and despite ordering the toner drops and conditioner mix, I am missing the conditioner.. I’ve emailed, instagrammed and facebooked the company and not receiving any response despite them being actively online.. never ordering from here again. £20 for half my products, not happy!!

7 September 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey, So sorry to hear this! Please email orders@weareshrine.com so our team can look into this further for you x

Rated 1 out of 5 stars

I really wanted to give this company…

I really wanted to give this company the benefit of the doubt....but unfortunately they live up to their reputation!

My order was lost via another awful company Hermes/Evri on 24th August.

I emailed the orders @weareshine email which they tell you in the comments on here to contact them, but will never respond and you won't get a confirmation that your email was received.

It is now day 7 of my item being lost and I have emailed 5 times, sent a message via Instagram and another message via Messenger with no joy!

All I want now is a full refund because if the product is as good as the Customer Service, that stuff is going no where near my hair!!

ADVISE TO ANYONE LOOKING TO USE THIS COMPANY.....BE AWARE YOU MAY HAVE A BAD EXPERIENCE!!

How long will it take for me to get a response? I will comment on here everyday until I do!

UPDATE:
Chloe from customer service made contact the day I put this up, but still not come back with an update on my item.....that was 3 days ago!!

24 August 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey, So sorry to hear this! Please email orders@weareshrine.com so our team can look into this further for you x

Rated 5 out of 5 stars

Love the products great quality

Love the products great quality. The awesome thing is that even when they are fantasy hair color they don’t dye clothes as much as other brands. Also the quality is great and no weird odors. Just love it.

5 August 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Great product

Great product! I love the control it gives you over the end result. My first application wasn’t the best but I put that down to the fact that I mixed it with a conditioning mask instead of my basic conditioner. I’ll definitely buy again 🤗

5 August 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Try shrine and you won't regret it.

I love shrine, the colours are so vibrant, easy to maintain and easy to change up if you feel like it. The first dye I've used that doesn't make my scalp feel like it's on fire, and my hair is so soft after use that I'm blown away. Try it and you'll never go back.

30 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review x

Rated 5 out of 5 stars

Amazing

Amazing! The colours are so pretty and it lasted so long ! Will definatly be buying again

29 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review xx

Rated 5 out of 5 stars

Drop it! Love it!

Awesome stuff! Keeps my pillar box red hair fresh and bright in between salon trips. Love it!

29 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thanks so much for leaving a review xx

Rated 5 out of 5 stars

Start to finish praise for this…

Start to finish praise for this product!
Delivered quickly, well protected, & easy instructions. After using the first time I instantly came back for more colours.
I am natural redhead with long bleached blonde hair, and with roots always coming in, I was looking for an alternative to constant expensive salon visits, especially as I am fickle about what I like, but I knew I wanted to stop bleaching.
I found Shrine on TikTok & YouTube and it really is as easy as it looks. I mixed various colours to achieve a darker root to mix with my own, fading to lighter colours - a kind of ombre.
I was able to control it how I liked, and every time I wash some of the colour comes out. I don't have to top it up every wash, for me it has staying power, but I can if I want - or I can change it!
Can't believe I've found a product I would be happy to use for many months before I feel I would need a salon appointment.
Please try it, I am sure you won't be disappointed - if you are, it will wash right out!

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

This is amazing ! thanks so much for sharing this with us.

Glad to hear you have found the perfect color for you x

Rated 5 out of 5 stars

Great product at a great price and does an amazing job!!

Great product, so handy to brighten up your hair when it needs redone so it last longer and saves u money, so easy to use and comes out amazing, great product and nat dear would definitely recommend to anyone. I’ll definitely be buying agsin!!

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you for leaving us a review ! It means so much to us x

Rated 5 out of 5 stars

My order came fast even though I live…

My order came fast even though I live in Canada. Product was SO easy to use and left my hair super soft. The color was fool proof I got the most beautiful shade of light brown/dark blonde. It blended like a dream with my highlights underneath- made it look like my hair had dimension. Perfect Hailey Bieber color. Faxed to a really nice color too. Will continue to use!

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey,

Thank you for leaving us a review !
So happy to hear you achieved the perfect Hailey Bieber Color with our BRONDE ! xx

Rated 5 out of 5 stars

Shrine is absolutely amazing

Shrine is absolutely amazing. The products are insane, since using the ash blonde toner I’ve been able to go longer periods before getting my hair touched up at the hairdressers! Even my hair stylist is amazed with how great the condition and colour of my hair is when she sees me! The customer service is brilliant to! I get a response in 24 hours or less and they’re so helpful and understanding! 10/10 for everything with shrine!

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey,

Thank you for leaving us a review !

So happy to hear that you have had such a positive experience, thank you for sharing x

Rated 5 out of 5 stars

Absolutely love this blonde bleach

Absolutely love this blonde bleach. Will never go back go anything else after using this bleach. Just as good as going to the salon.

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey,

Thank you for leaving us a review !
SHRINE bleach is a game changer.

Glad you love it x

Rated 5 out of 5 stars

The Ash Blonde drops are AMAZING

The Ash Blonde drops are AMAZING. First time with Shrine and definitely not looking back. Used a clarifying shampoo before the first use as advised to make sure there were no residual products. Just 6 drops in my usual conditioner and boom - not a hint of brassiness. DEFINITELY a keeper - very happy.

28 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey,

Thank you for leaving us a review !
So glad to hear that you love it x

Rated 5 out of 5 stars

I tried shrine inbetween hair colours…

I tried shrine inbetween hair colours with my haidresser.
I loved it because I could keep the pink colour in my hair all the time.

It is quick & easy to use and not at all messy, which I really like.

I will continue to use shrine pink but may try another colour in the future.

24 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Hey,

Thanks for leaving a review !
Can't wait for you to try new colours as well x

Rated 5 out of 5 stars

Love love love Shrine!!

Love love love Shrine!!
Amazing variety of colours and really effective.
I’ve tried purple, pink, peach and copper and I’ve liked every one of them.
I add the colours to my highlights when I need a refresh between salon visits.
Excellent value for money.
Easy to use.
Speedy delivery!

21 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

Thank you so much for your review !
Can't wait for you to try even more colours x

Rated 5 out of 5 stars

This product is fantastic

This product has really made a difference for me, I can extend time between going to the salon now. The colour is amazing and takes all the yellow tones out of my hair. I've had so many compliments since using it. Also because you use it with conditioner, your hair feels amazing afterwards

21 July 2022
Unprompted review
SHRINE logo

Reply from SHRINE

The conditioner is a game changer ! Soft and healthy hair as well as a brand new colour x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look