SHRINE Reviews 

277
•
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the hair products failed to deliver the promised color, often leaving strands with uneven tones, unexpected green discoloration, or patchy blotches. Many people also noted that the harsh formulas severely dried out and damaged their hair, rendering it extremely rough, brittle, and totally unmanageable after application. Some reviewers were happy with the results, finding that specific shades left their hair wonderfully soft, shiny, and naturally coloured. Consumer feedback indicated that these particular treatments successfully helped maintain vibrant tones while keeping the hair well conditioned during use.

What people talk about most

Product

Consumers find product to be a mixed experience, as some reviewers praised the results, noting their hair... See more

Quality

Customers consistently note negative experiences with quality, expressing deep disappointment over products... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Few things. Negatives first The product can leave the hair looking blotchy coloured. Some areas catch the colour better that others The bottles of colour have shrunk. My latest one (cara... See more

Rated 2 out of 5 stars

Terrible. DO NOT BUY! I got the cherry espresso mix up. Now the package said it comes out in 16 washes and it’s “semi permanent” I have used there toners on my brunette hair previously to change the t... See more

Rated 1 out of 5 stars

Definitely think this is a scam now. I've tried two different products, the toner drops and a semi-permanent hair colour and neither did anything at all to my hair. Thankfully doesn't seem to have da... See more

Rated 1 out of 5 stars

DO NOT USE THIS it didn't do a single thing to the colour, and despite preaching it's "gentleness" it has destroyed my hair in a way bleach never has !!!! It is so insanely dry, tangles every time I t... See more


Company details

  1. Hair product shop

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1.8

Poor

TrustScore 2 out of 5

277 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(277)

22 reviews in the last 12 months

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Rated 2 out of 5 stars

Good conditioner

Good conditioner, but hard to tell as I use the Philip Kingsley shampoo.Absolutely shocking toner I got ash blonde more like ash brown.Will be sticking to Matrix products far better.

6 March 2023
Unprompted review
SHRINE logo

Reply from SHRINE

Hey Emily,

Thank you for leaving us a review - if there's anything more that we could do regarding our conditioner please do let us know at support@weareshrine.com

- We Are Shrine x

Rated 2 out of 5 stars

Paid extra for expedited shipping

Paid extra for expedited shipping, it's now been a week an product is still in Chicago, I asked to have the extra shipping cost refunded and received the run around. Buyer Beware

18 February 2023
Unprompted review
SHRINE logo

Reply from SHRINE

Hi Mary,

We're sorry to hear that your order wasn't delivered in time - we would hope that this has now been resolved. If it hasn't please do reach back out to our CS team.

Thank you,
- We Are Shrine. x

Rated 3 out of 5 stars

Used the whole bottle of the silver…

Used the whole bottle of the silver drops hasn’t really had any affect on my hair. The dye was very thick and wouldn’t work in the dropper. Wouldn’t recommend and won’t be buying again. Very disappointed after looking forward to using this product.

20 February 2023
Unprompted review
SHRINE logo

Reply from SHRINE

Hi Kate,

We're sorry to hear that you're unhappy with our Silver Drops - if you haven't done so already please contact us at support@weareshrine.com so we can look into this further.

Thank you!
- We Are Shrine x

Rated 1 out of 5 stars

Item never delivered

Item never delivered.

Delivery company have confirmed this and I have tried to contact Shrine for a refund and have had no reply via email, Facebook or Instagram.

16 January 2023
Unprompted review
SHRINE logo

Reply from SHRINE

Hi Leah,

We're sorry to hear your order hadn't arrived - I've had a look into this and it shows that your order was delivered on 28th February. If you're still having issues please email us at support@weareshrine.com.

Thank you,
- We Are Shrine x

Rated 1 out of 5 stars

A reply to my complaint would be helpful

I have written emails and messaged on Facebook messenger to no avail.
Ordered the shrine bronde drops and as I'm in australia, the postage was a small fortune. I was so excited to try it but in the month since it arrived I have not managed to be able to dispense drops ..it's so goopy and no matter what I do, cannot fill the dropper. a rubbish waste of money

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Customer Service and Overall sales structure needs work

I ordered from this company on January 25 and noticed I haven’t received a notification through email or the shop app that my order had shipped. I paid for standard shipping which says “3-8 business days”. I emailed the company on Friday, February 3 to ask where my order was. I included my order number in the email and got a prompt response asking my email, name and mailing address… like seriously, just use the order number and the email address the email is coming from. Regardless, I sent the info right away. A couple days later, I still had no reply to my email with the requested info so I sent another explaining that I am leaving on vacation and need this product to tone my hair. I receive an email the next day saying that they are out of stock of the item I ordered (even though it’s still available for purchase on their website) and they are refunding me.
Unfortunately this puts me a bad position; I don’t have what I need so I am requesting they rush ship me a different color. I have no problem paying the original price but I feel they should cover the rush shipping for the inconvenience.
Why does it take 9 days to figure out you are letting people order a product you don’t have in stock?
Also the item was on sale when I purchased and now it’s back to the regular price. Why would I be expected to pay full price for their error?
So far this company fails at customer service. I will update my review if they are able to make it right.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Listen up....this is the real deal

Listen up....this is the real deal. It took me a couple times of looking at it in the store but finally bought it. I was amazed by the difference. It WORKS! My hair looked 💯..much better. I've spent much more on product but this one is way worth the cost. I'm just a woman who grabbed this up at Wal-Mart...try it.

2 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! Used this on my balayage hair which it said in the instructions it is suitable for and my dark blonde bits are now green and it won’t shift. I contacted customer services which have been no help at all and are now ignoring me and said that this is only for brunette hair which contradicts the colour guide and the top tips section in the enclosed leaflet. (I note they have now updated the description on the website to say it’s only suitable for brunette hair since I complained) Absolutely disgraceful product and customer services. I would avoid at all costs to avoid an absolute hair disaster. Just what I want before Christmas… at least it’s a festive colour hey?! Jokes… save your money and don’t bother. And from other peoples reviews I’m not the only one who has fallen victim to this misinformation.

11 December 2022
Unprompted review
Rated 1 out of 5 stars

Ordered from this company- qualified…

Ordered from this company- qualified for free delivery however no items received! Emailed and sent messages on Instagram with no response. Just completely ignoring my messages! I ordered direct however will never order again!

11 December 2022
Unprompted review
Rated 5 out of 5 stars

Shrine is devine

I stripped my hair colour as didn't like it always used demi but went for permanent. Waited 48 hours ordered shrine ash blonde toner followed instructions and wow my hair is fantastic in colour and healthy I had spent so much previously on hairdressers that messed up to the point of having long hair down back to skinhead nearly grown hair over a year and have a phobia now of hairdressers all I will say is thus shrine toner is amazing got the colour and tone I want it's a semi so not as damaging I highly recommend this product and will be using for the foreseeable future

7 December 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order on 29th November paid…

I placed an order on 29th November paid delivery. I have not received order. Contacted them 3 times over 3 days NO RESPONSE. I'll never order from this company again shocking service when things go wrong. My order has not moved in 3 days according to tracking details. I have no choice but to raise a dispute with PayPal. EXTREMELY UNHAPPY CUSTOMER 🙁

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Very pleased with shrine. I used the Ash blonde toner drops and did work well, though i had to use 10 drops to get my desired look. Looking forward to trying the white blonde. Can you recommend which one would be best to kill yellow tones please?

4 November 2022
Unprompted review
Rated 2 out of 5 stars

Unfortunately my hair became dry and…

Unfortunately my hair became dry and brittle after using shrine falling out and breaking like mad .Followed instructions so don't know what went wrong but my hair never been so bad even after colouring with shop bought brands.

1 November 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS PRODUCT IF YOU…

DO NOT USE THIS PRODUCT IF YOU REGULARLY BLEACH YOUR HAIR!!!!!
This product has absolutely ruined my hair, it markets itself on being temporary however they use the most stubborn pink pigment that has clung to my hair after multiple bleaches, toners, permanent colour it protrudes through them all! My hair is damaged! My hair is discoloured! I maintained a gorgeous blonde colour for two years plus! Along comes this product and my hair is permanently RUINED!! I plan to take this further by any means necessary! My weave is completely f***** and it cost so much money!

25 November 2022
Unprompted review
Rated 3 out of 5 stars

I liked the idea of this product but I…

I liked the idea of this product but I wouldn't recommend if you have a few different tones in your hair. I have old balyage in my hair which has mostly grown out but still a few blonder bits at the front along with micro ring hair extensions due to a bad experience with a salon cutting too much thickness out. The drops took well to my hair but made the lighter parts go green/grey. The micro ring extensions haven't taken to the drops as it's someone else's hair and doesn't take for whatever reason. It's shame as it seems like a good product but sadly hasn't worked for me. If you have natural undyed brown hair then this product would work well for you. Giving my honest opinion.

11 November 2022
Unprompted review
Rated 1 out of 5 stars

Customer service ignore your emails and messages

Ordered some colours but changed my mind when I saw they might stain. Asked for some different colours, sent back by recorded post to which I can see it was received on the 17th October.

Tried emailing and Facebook several time no reply. Don’t buy anything unless you’re willing to take the chance the product is ok.

10 October 2022
Unprompted review
Rated 1 out of 5 stars

Avoid, scam

Purchased the bronde drops, they were essentially empty apart from the residue on the stick. I contacted shrine on instagram, messenger and also email and have been completely ignored.., how is this acceptable

8 October 2022
Unprompted review

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