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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, including jeans, shirts, and accessories, often highlighting the unique fabrics and solid construction. Many appreciate the value for money, especially when comparing it to other brands, and commend the helpful and responsive customer service. Reviewers also enjoy the variety of items and the consistent quality across different purchases. However, some people were dissatisfied with sizing inconsistencies, reporting that garments can fit improperly and that sizing recommendations are not always accurate. A few customers experienced issues with product quality, such as buttons coming undone or fabric tearing prematurely. There were also mentions of slow customer service responses and a lack of flexibility regarding exchanges or refunds for fit issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers praise the high quality, durability,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of fabrics,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the superb, top-notch, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordable prices, high quality,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers appreciate quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a pair of The 1968 jeans, and couldn't be any happier with the quality, fit, and look. Gustin quickly answered any questions I had prior to ordering. Definitely plan on making ano... See more

Company replied

Rated 5 out of 5 stars

I have purchased 6 or 7 pairs of Gustin jeans, several tee shirts, and a shirt over the last 12 months. I'm impressed with the value compared to the big name selvedge denim companies. Quality of manuf... See more

Company replied

Rated 5 out of 5 stars

It’s hard to overstate how terrific I think Gustin is. I love every single one of my many purchases. The clothes Gustin offers are unusual, gorgeous, well made of outstanding fabric, & offered in seve... See more

Company replied

Rated 5 out of 5 stars

Gustin is the only clothing company I can get the optimal fit, colors and cool quality fabrics at an affordable price. Once you find your fit (for me going up a size) the sizing is consistent. You wil... See more

Company replied


Company details

  1. Men's clothes shop
  2. Clothing Shop

Written by the company

Gustin is a premium menswear brand based in San Francisco, California, specializing in high-quality denim, shirts, knits, jackets, chinos, and accessories. Founded in 2005, Gustin has pioneered a unique crowdsourced business model that aligns supply with demand — every item is made to order, eliminating waste and passing significant savings directly to customers. All Gustin products are handcrafted in the United States using carefully sourced materials from some of the finest mills around the world, including renowned Japanese and American denim producers. From raw selvedge denim to washed fabrics and premium knits, every garment is built with meticulous attention to detail and designed to stand the test of time. What makes Gustin different is our direct-to-consumer approach. By cutting out traditional retail markups and only producing what our community funds, we deliver boutique-level quality at true wholesale pricing. Our customers play an active role in deciding what gets made — each new fabric or style launches as a campaign, and production begins only after the community backs it. Whether you are looking for your next pair of everyday raw denim jeans, a perfectly fitted Oxford shirt, or a rugged jacket built for years of wear, Gustin offers timeless American-made menswear without the inflated price tag. We have been serving our loyal community of over 100,000 members for nearly two decades, and we stand behind every product we make. Shop our latest campaigns and in-stock items at weargustin.com.


Contact info

3.7

Average

TrustScore 3.5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Incredible value

You're unlikely to find clothes in such distinctive, carefully curated fabrics at this price elsewhere.

4 May 2026
Unprompted review
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Reply from Gustin

Thanks so much for sharing your experience, Stanford :)

Rated 5 out of 5 stars

Happy with Gustin & my 1968's

I recently purchased a pair of The 1968 jeans, and couldn't be any happier with the quality, fit, and look. Gustin quickly answered any questions I had prior to ordering. Definitely plan on making another purchase from Gustin soon. I'd give them 6 stars if I could!

29 April 2026
Unprompted review
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Reply from Gustin

Glad we could meet expectations, James :) Appreciate you taking the time!

Rated 5 out of 5 stars

I'm in on a secret...

I really love Gustin. High quality fabrics made into real world usable designs that hold up to the beating I give them day in and out. Regardless of the task at hand, the garments meet the need, and I look great doing it. All that at reasonable, if not clearance level, prices in small batches that make me feel like I'm in on a secret.

Customer for life.

29 April 2026
Unprompted review
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Reply from Gustin

Thanks so much for taking the time to share your experience with the world, Adam :)

Rated 5 out of 5 stars

A few things

A few things. I do like the products I purchased. Numerous knitwear and their 1969 jeans.

Gustin was also extremely responsive when they accidentally sent me the wrong batch of shirts. They made it painless and extremely easy. One of my favorite brands when not buying 2nd hand. And the date of experience was numerous

26 April 2026
Unprompted review
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Reply from Gustin

Thanks for taking the time to share your experience with everyone, Jon! We appreciate you choosing us :)

Rated 5 out of 5 stars

After five years

After five years, my Gustin jeans are still going strong. When a button finally broke, they promptly sent a replacement—proof of their exceptional customer support.

23 April 2026
Unprompted review
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Reply from Gustin

Glad we could help Richard--here's to the next 5 years!

Rated 5 out of 5 stars

Gustin offers rare fabric combos and…

Gustin offers rare fabric combos and construction for their jeans, and all of my three pairs have been absolute showstoppers. Customer service is superb and they really care about getting you the right jeans. It's an incredibly high-quality product for a fantastic price and definitely worth the wait.

1 March 2026
Unprompted review
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Reply from Gustin

Really appreciate the kind words! Thanks for taking the time :)

Rated 5 out of 5 stars

Love the new shirts (Rainbow Nep…

Love the new shirts (Rainbow Nep T-Shirt 2 Pack (Cosmic, Natural))! Customer support helped resolve my shipping address error in a fair way too! Seems like a great company/business model.

20 April 2026
Unprompted review
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Reply from Gustin

Glad we could help, Doug :) Thanks for taking the time to share your experience!

Rated 1 out of 5 stars

You Have Better Options - Use Them

Button-down shirt sizes are very undersized and not sized consistently (BTW - I'm tired of the "we don't vanity size" BS - my tailor agrees). Couple the poor sizing with very long wait times and "returns only for store credit policy" and there are better options. The savings just aren't worth the time and aggravation.

15 July 2025
Unprompted review
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Reply from Gustin

Hi Eric, sorry to hear about your experience! We are always happy to help with sizing and fit. We measure very specifically and use actual measurements instead of #s like some brands. Vanity sizing is a real thing, in the US, especially! Our classic and rugged button-ups have a slimmer profile. If you ever want to try again, don't hesitate to reach out to our team :)

Rated 5 out of 5 stars

As a buyer since 2021

As a buyer since 2021, I’ve had nothing but great experiences with Gustin. If for some reason an issue did take place, the top-notch customer service has always taken care of it. Like others, it’s hard to wait for these items once ordered, but it’s always worth it once you rip open that package and hold that special denim in your hands lol always grateful for Gustin helping us guys look better than a lazy cheap brand most think they are stuck with it only takes one pair to know the difference and become a fan for life.

17 April 2026
Unprompted review
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Reply from Gustin

Thanks so much for taking the time to review us :)

Rated 5 out of 5 stars

Made in the USA

I buy from Gustin because:
-Their products are made in the USA.
-The quality of the materials used
-They employ American workers.

27 February 2026
Unprompted review
Gustin logo

Reply from Gustin

Really appreciate you taking the time to share the reasons you go with Gustin :)

Rated 5 out of 5 stars

Gustin is the answer to my wardrobe question.

The quality of their clothes is great. All of their service has been professional and courteous. The only issue I have had with Gustin is that I had to buy another dresser to hold all of my new Gustin pants and shirts.

17 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks for sharing your experience with the world, James! Hopefully we can fill that other one, too ;)

Rated 5 out of 5 stars

Gustin is my Go To

Gustin is the only clothing company I can get the optimal fit, colors and cool quality fabrics at an affordable price. Once you find your fit (for me going up a size) the sizing is consistent. You will have to wait as everything is made to order-sometimes 2-3 months. But WORTH it. And they're always coming up with new jean, shirt styles that I like.

15 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks for taking the time to review us John, we really appreciate it :)

Rated 5 out of 5 stars

I have purchased seven pairs of of…

I have purchased seven pairs of of jeans over the last year, with tee shirts and button shirts. I have enjoyed every thing I have purchased. The quality of all along with materials and workmanship was excellent
My only complaint was theydidnt hem the jeans. They are trying to remedy now is to receive the jeans then send them out . Very time consuming and bothersome. I bought my last three pair of jeans from their competitor making jeans in LA because hemmed them with me having to wait another month to get them back. That being said I prefer Justin’s jeans more. If and when I will buy my sweatshirt s from Gustin. Their customer service is first class, always helpful and courteous
I would like to add, I bought a absolutely beautiful leather jacket from them, which I get compliments every time I wear it
Dr Raymond Ascher

1 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks so much for your honest review!

Rated 5 out of 5 stars

Fan of Gustin since their Kickstarter

I bought my first pair of Gustins from their startup Kickstarter. I still own and wear that pair as well as I think 6 more pairs since. Just be aware that they use true sizes, not the vanity sizing most clothing companies use.

11 April 2026
Unprompted review
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Reply from Gustin

Thanks so much for reviewing us, John! We appreciate you taking the time, and for Kickstarting us :)

Rated 5 out of 5 stars

Classic Demin

Classic denim, excellent break-in, super durable - I've had 10 pairs of Japan BlackxBlack, cannot recommend them highly enough: 5/5 stars. Outstanding customer service, dealing with address changes, shipping changes on my end; appreciate their ease of contact. The only jeans company I'll buy.

11 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks for taking the time to review us! We really appreciate it :)

Rated 5 out of 5 stars

I love Gustin

I have been buying and recommending Gustin jeans, socks and leather goods for over 10 years. Every product is the best quality and the best price. Rare combination.

6 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks Mark :) Glad we could be of service these past 10 years, and looking forward to the next decade!

Rated 5 out of 5 stars

More than just denim

I’m a big fan of Gustin’s shoes and belts. I also have a bag from the company that is high quality. All of these products look beautiful up close.

11 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks so much for the kind words, SD! We appreciate it :)

Rated 5 out of 5 stars

Great experience from multiple purchases of Gustin jeans

I have purchased 6 or 7 pairs of Gustin jeans, several tee shirts, and a shirt over the last 12 months. I'm impressed with the value compared to the big name selvedge denim companies. Quality of manufacturer has been excellent on every purchase. I particularly like the heavier denims from Gustin. Take note of their sizing recommendations and all will be well, definitely not the sizing of your regular jeans suppliers. In my case that was from G-Star 34" waist to Gustin 37" waist. Frequent production updates too, which helps to keep track of orders.

10 April 2026
Unprompted review
Gustin logo

Reply from Gustin

Thanks so much for taking the time out of your day to review us, MC!

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