Wearyourmoment Reviews 

248
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the embroidered products, noting how well the detailed stitching captures special family memories perfectly. People also find the online ordering process very straightforward and consistently appreciate the helpful communication and quick turnaround times from the team. Some reviewers were not happy with occasional design mismatches where the final embroidery did not closely resemble the original photo provided. A few consumers also experienced issues with damaged items arriving or encountered frustrating complications during international delivery services. However, buyers mentioned that customer support was generally understanding when addressing these unexpected product concerns.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality of both the... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional workmanship and beautiful... See more

Order

Customers consistently note positive experiences with order processes that are described as very... See more

Customer service

Users describe ambiguous interactions with customer service, showing a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery service, balancing both efficient shipping and logistical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got a tote bag with an image of my daughter paddling in the sea with her Nana as a present to say thank you for help with childcare. She absolutely loved the unique gift and considered framing it!... See more

Rated 5 out of 5 stars

The team were very communicative and helpful with my order all along the way - I asked for an additional sketch for approval in a different way and they were happy to help (with a small fee for the... See more

Rated 5 out of 5 stars

What a great company! I bought two hoodies and then ordered a third once I saw the quality of the both the work and the sweatshirt material itself. Despite being an online company, the service is resp... See more

Rated 5 out of 5 stars

fabulous! I have shopped here on several occasions - and each time they deliver. such good presents - especially good for special thank yous. great quality, speed - brilliant. will use again and agai... See more


Company details

  1. Gift shop

Written by the company

We turn your pictures into embroidered works of art you wear. From pictures of pets to the most cherished notes we create mementoes that you will want to wear over and over Once you've uploaded your image and chosen your colour and size, that's when the magic really begins. Your memories deserve to be celebrated, and we understand that each moment is unique and personal. Whether it's a wedding, graduation, family gathering, or a once-in-a-lifetime trip, our artists ensure that every stitch tells your story authentically.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.5

All reviews

(248)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect present

Such a beautiful gift for my husband for Father's Day. I teared up a little when I opened it. I also forgot to select the size of the t-shirt and they were easily able to change it before the started making it

16 June 2024
Unprompted review
Rated 5 out of 5 stars

My partner loves it!

I don’t often leave reviews, but I wanted to share that I bought this for my partner for his first Father’s Day and he absolutely LOVES it. Wore it for about a week and was devastated when I had to wash it!
The jumper is really good quality and the image was so nicely done. I paid extra for the preview and I do think it’s worth it even though I didn’t have to request any changes. Thank you!!

9 June 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing service and quality

Ordered a t-shirt for my husband for Father's Day. I paid for a preview and submitted my response on the same day it was received. The auto-reply advised I'd hear back in 2 working days - I'd not heard back by the 4th working day so sent a follow up, to which I was advised that my email had been overlooked but they would sort it asap.

When the item arrived, it was very different to the preview I had received and the quality was really disappointing. I contacted the company the day it was received (15/06) but I'm yet to receive a resolution. I've continued to receive marketing emails asking for reviews etc., but no interest in sorting the issue.

Overall, it's a great idea but the quality and service don't deliver.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Bought as a gift for my husband for…

Bought as a gift for my husband for Father’s Day and it was an absolute hit. I wasn’t sure how the pictures would turn out as I didn’t pay extra to see the sketch but they were so cute and on point! I wish I ordered some for myself too as now I’m jealous :)

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Moment Sweatshirt

I got a sweatshirt for my husband from our daughter, for fathers day. He has worn it nearly every day since and absolutely loves it. It's a nice, tasteful way to celebrate the people we care about.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Special unusual piece.

Quick delivery, really good quality t-shirt. But absolutely overjoyed with how the picture turned out on the top. It looks amazing. Shared the results with my friends and family and it made my partner happy on father's day. Really special unusual piece.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful!…

Such a gorgeous jumper that I bought for my husband for Father’s Day. He is so excited about how wearable and meaningful it is! Very good customer service as well

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Gift

I’m over the moon with my purchase from Wear Your Moment, it made such a beautiful Father’s Day gift for my husband. Scott was so quick at replying to any queries and made changes to my order after I’d made it. This is a fab company and I wouldn’t hesitate to order from them again.

16 June 2024
Unprompted review
Rated 3 out of 5 stars

Great idea, nice enough image but the lack of communication regarding timings was a real let down.

I ordered a hooded jumper with an image on it. I opted for the preview to make sure I liked how it looked before going ahead with the order. My order was accepted/confirmed and I was charged but then I heard nothing for about a week. I followed up asking where the design was as it was a present so the order was time sensitive despite me ordering it weeks in advance. The preview was fine - wrong shade of brown for hair colour of one figure but as the order was time sensitive I did not feel they would have been able to get the order to me had I asked them to change the colour hair on the design so I went ahead with what they had designed. I have now received my order and the quality is okay but not what I would expect given that I’ve spent over £50 on it and that was with a discount. If I spend over £50 on a hoodie, I’d expect it to be really nice, soft material and for the embroidery to be perfect. The writing I ordered for the sleeve isn’t what I’d call perfect but it’ll have to do now. Disappointed as it looks great online.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Great bespoke gift

Great bespoke gift, the stitching is lovely and overall it feels premium.
Communication of the proof is super efficient and great to have direct contact with the design team to answer questions and to make sure the order is to your liking.
I ordered the wrong size and realised after check out but they were super quick and helpful with amending the order for me. Have recommend to a friend.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

They capture so many details from the pic!

My initial reaction was honestly just “WOW this looks incredible” genuinely almost cried because the pic i used was very significant and to see how they had captured it in a jumper was so good and meant that i had another way to celebrate that memory captured.

29 May 2024
Unprompted review
Rated 4 out of 5 stars

I ordered a sweatshirt and it arrived…

I ordered a sweatshirt and it arrived 36 hours before I was giving it as a gift. There was an issue with an image and they replied the next morning, sent out a replacement and it arrived by the morning I was due to give it. Good service. The image still had some incorrect colouring, but it looked fine. I’d recommend leaving a note to them/emailing them clarifying the skin/hair colours you want if it’s unclear on the picture. It came out well though.

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality designs and no free preview

The designs don’t know how to do stubble. It outputs a full beard so it has no resemblance to the original photo. A real shame. Also, a preview of the design before production should be offered by default at no cost to all customers especially as you cannot offer refunds if customers are disappointed.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

This is such a lovely idea

This is such a lovely idea. They were easy to liaise with about the picture and I paid extra for the preview which was really helpful and they changed what I’d asked immediately. The jumper turned up perfect and made my friend cry when she opened it. Thank you so so much, I will definitely buy from you again

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Great idea for a thoughtful gift

Great T-shirt. Really good quality cotton and good fit T-shirt. True to size.
The detail of the print is amazing. My husband utterly loved his birthday present. So I’ve ordered one T-shirt for myself too.
Quick delivery 📦

15 May 2024
Unprompted review

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