Weaverstory.com Reviews 549

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the exquisite collection, highlighting the beautiful craftsmanship and exceptional quality of the products, including silk wedding lehengas, sarees, and jewelry. Many appreciate the staff's welcoming, patient, and knowledgeable approach, which makes the selection and customization process seamless. The delivery service is frequently noted for being prompt, well-packaged, and on schedule. However, some customers experienced issues with their orders, including receiving items that did not match descriptions, were of poor quality, or did not fit as expected. There were also instances of slow shipment, unexpected customs duties due to unclear shipping policies, and products arriving without proper branding or tags, making them unsuitable for gifting.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of items such as sarees,... See more

Quality

Clients share positive opinions on quality, with many praising the intricate weave, design, and texture of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers praise the effortless order and delivery... See more

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the most wonderful experience shopping at WeaverStory store. I purchased a few silk sarees and fabrics along with my wedding lehenga, and I couldn’t be happier with my choices. The collect... See more

Company replied

Rated 5 out of 5 stars

My Saree was not only even my gorgeous than in the photographs, but of high quality. All of my items arrived on time and were well packaged. I will definitely by using Weaver Story again in the near f... See more

Rated 5 out of 5 stars

I am a regular customer of weaverstory. I am very fussy about the quality of the product. This time I bought 4 sarees from them and I have problem with one saree. The way they helped to find another o... See more

Rated 5 out of 5 stars

I had a wonderful experience with Weaver Story. Since I live in the US, I handled everything over the phone—from selecting and customizing the design, to choosing the right fabric, to finalizing m... See more


Company details

  1. Clothing Shop
  2. Traditional Kostume Shop

Information provided by various external sources

At Weaverstory we know authenticity and quality are key for our customer satisfaction. We bring to you the best in quality, luxury and purety. You can trust us with your eyes closed :)


Contact info

4.1

Great

TrustScore 4 out of 5

549 reviews

5-star
4-star
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1-star

Replied to 54% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The sarees and shawls look even better…

The sarees and shawls look even better in person than the pictures online! Very soft comfortable material.

29 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

Dear Tasnim,
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Thank you.
Nishant Malhotra

Rated 5 out of 5 stars

I had great assistance from Parina and…

I had great assistance from Parina and Ratna. They never failed to update me regularly and there's always a constructive feedback given for any items purchased. Thanks to both of them for a great job done passionately.

22 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

At WeaverStory, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Thank you again,
Nishant Malhotra

Rated 5 out of 5 stars

Happy shopping experience

I had a great experience shopping online . They are very responsive and are ready to guide us through the shopping in a very patient manner. Collection is lovely. Staff is helpful and friendly

22 March 2024
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Reply from Weaverstory.com

Thank you Ms. Deo! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Best Regards,
Nishant

Rated 5 out of 5 stars

Great service

Understanding and trying to solve customer’s issue. Helpful, professional and transparent

23 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

At WeaverStory, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Thank you,
Nishant Malhotra

Rated 1 out of 5 stars

Worst experience ever I had

Worst experience ever I had

22 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

Dear Ms. Katta,

Thank you for taking the time to leave us your feedback. We truly appreciate your honest input, as it helps us improve our services.

We're deeply sorry to hear about the inconvenience you experienced during your recent interaction with us. Ensuring a seamless experience for our customers is our top priority, and we regret any disappointment caused.

Rest assured, we are actively investigating the issue you've brought to our attention and taking necessary steps to rectify it. Your feedback serves as a valuable reminder for us to uphold the high standards we set for ourselves.

Please accept our sincerest apologies for any inconvenience this may have caused you. We value your patronage and hope to have the opportunity to regain your trust in the future.

Thank you once again for your feedback and for giving us the chance to improve.

Warm regards,

Nishant

Rated 5 out of 5 stars

Heritage under one roof

Heritage under one roof

22 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

At WeaverStory, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Thank you,
Nishant Malhotra

Rated 2 out of 5 stars

They missed the mark!

The sizing was not good despite so much of confirmation. Where the voice is good, they have tightened the sleeves and left no margins to fix that. The bottoms were also not made to size with no margins. It is such a waste of the amount spent when you can fix or be comfortable in it!

4 April 2024
Weaverstory.com logo

Reply from Weaverstory.com

Thank you for sharing this honest feedback, Ms.Hussein. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again

Regards,
Nishant

Rated 3 out of 5 stars

The Ikat patola saree is beautiful but…

The Ikat patola saree is beautiful but the dupatta is not up to what I expected. As compared to the previous ones I have purchased little bit disappointed with the dupatta. I have been your sincere customer. I give a lot of business to weaverstory. Also packaging was poor. 🙏

20 March 2024
Weaverstory.com logo

Reply from Weaverstory.com

Thank you Rima, for bringing the concern to our notice. We will work on the feedback.
Best Regards,
Team WeaverStory

Rated 3 out of 5 stars

The WhatsApp support is inconsistent

The WhatsApp support is inconsistent

26 February 2024
Weaverstory.com logo

Reply from Weaverstory.com

Thank you for sharing this honest feedback, Ms.Johari. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again

Rated 5 out of 5 stars

Excellent quality

I love Weavestory collection. I wanted to buy one ikkat from them as they have very unique designs and color combinations. Finally bought one and 100% satisfied. Looking for a few more ahead.

23 February 2024
Rated 5 out of 5 stars

I’m very happy with my beautiful pashmina

I’m very happy with my pashmina. It’s a very fine genuine handwoven pashmina. The embroidery design is gorgeous and beautifully done and because it’s a genuine pashmina it’s lovely and soft to wear. I ordered online after a few questions were promptly answered. I received the exact pashmina I chose and it arrived quickly with a great tracking link and great packaging. I’m very pleased to support the talented artisans handmaking the beautiful traditionally inspired pieces for Weaverstory. I intend to order more pieces.

7 February 2024
Unprompted review

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