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Z.COM  Reviews 267

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TrustScore 4.5 out of 5

4.7

Web hosting company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. The customer service is frequently highlighted as exceptional, with many people appreciating the clear and concise assistance provided, often resolving issues with ease. The service itself is described as fast, reliable, and hassle-free, particularly for domain registration and hosting. However, some customers were not happy with the website experience, encountering issues like modal windows blocking progress, difficulty logging in, or slow loading times. A few other people also felt that the customer service response times were occasionally slow, taking several hours to address tickets. Some reviewers also mentioned problems with domain verification processes and refund procedures, describing them as annoying and time-consuming.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Website

Consumers find website experiences to be ambiguous. Many reviewers praise the website as reliable, efficient,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific agents like... See more

Service

Clients share positive opinions on service, consistently praising its reliability, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the quick and immediate... See more

Based on these reviews

Rated 5 out of 5 stars

I will delete the previous review because I see Z.com has improved. what I see: 1. when buying a domain using PayPal it immediately directs you to PayPal Checkout, and no longer needs to g... See more

Rated 5 out of 5 stars

It was a great experience using the ticketing system. The support team was helpful and clearly knew what they were doing. I had forgotten to activate the free web hosting that comes with the domain pu... See more

Rated 5 out of 5 stars

As a start up, the domain is so affordable. I had trouble after few days of purchased. Just discovered that I have failed to verify my domain for authentication purposes. I message their facebook page... See more

Rated 5 out of 5 stars

As a startup company, we value and encourage support from all parts of our environment. Although we had a rocky start with Z.com, I experienced the team's dedication and professionalism in the long ru... See more

Company details

  1. Web hosting company
  2. Email service provider

About Z.COM

Written by the company

  • Singapore (Main office) - info.web.sg@z.com 
  • Philippines - info.web.ph@z.com
  • Malaysia - info.web.my@z.com
  • Indonesia -  info.web.id@z.com
  • United States - info.web.us@z.com

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

267 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

If you're in the Philippines and need…

If you're in the Philippines and need hosting, look no further! This provider offers top-notch service at an incredibly low price of just P98.00 pesos, including cPanel. The support team is fantastic, and the service itself is reliable with great uptime and speed. It's a steal of a deal that's perfect for any website owner. Highly recommended!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Legit reviews

i recently bought .com domain in this website and it's legit..I highly recommend this website.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Ms. Veronica: Support

Ms. Veronica has consistently proven to be an invaluable asset to the support team. From day one, her unwavering dedication and professionalism have remained unwavering.

Thank you so much for assisting me. You are the reason why I want to avail more of your services. Thank you :)

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

Spoke with Melissa, their customer support, and she was amazing! I had a problem with completing my payment and she responded to my message even when it's a Sunday! My problem was resolved quickly - thanks, Melissa! <3

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Support

I would like to personally give my thanks to Melissa who assisted me with my web hosting problem. Z.com platform is very straight-forward and easy to understand. I'm glad that I got my domain and web hosting to Z.com helping out my new business.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

BY FAR the worst company

I have been working with hosting companies since 1999 and this is BY FAR the worst company I have ever used. If you want SELF SERVICE or NO SERVICE use them. Working with them was like getting a root canal without anesthesia.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Z.com is highly recommended for small businesses and beginner business owner

Z.com is very affordable. great for small businesses, their customer service are highly professional and responsible, at the same time, cooperative. I highly recommend this for those who are not techy or newbie on technologies, I contacted z.com to connect my point into my Shopify and they did it within 24 hours.
Z.com is very different than other company. with the commitment to serve their client a best and smooth service.
thank you.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Asked about hosting services, cPanel concerns

First time getting a hosting service from z.com for a domain I purchased from them years ago. Their chat support is limited as per hours but works when needed. As a new hosting service client I had my concerns regarding cPanel migration and the like. Appreciating Veronica for providing me information I needed and extending help where she can. Keep it up.

25 January 2024
Unprompted review

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