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WeBuyAnyPhone.com Reviews 46,836

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. #19 of 25 best companies in Cell phone recycling and unlocking service
  2. #24 of 28 best companies in Recycling centre

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I sent my iPhone 15 pro max to them

I sent my iPhone 15 pro max to them, it was in very good condition, they never got in touch with me and when I contacted them they offered me a lot less, they said it had scratches on the screen! But to my knowledge if any they were light, don’t use them as they will knock you down, not to be trusted, they knock me down to £350 from £440! Their price was low in the first place!! be warned!!

2 February 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Peter,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, payment has been made

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

Professional, speedy and positive

This was a speedy and positive experience. The whole process was smooth from start to finish and the communication was excellent. I used a different company in the past and you cannot compare the professionalism. I would wholeheartedly recommend webuyanyphone.

23 June 2026
Rated 5 out of 5 stars

Prompt efficient response

Very quick efficient response to my query Carla Marie was very helpful despite me not quite getting the outcome I was hoping for!

24 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Danie,

Thank you very much for taking the time to leave a review.

We are delighted to hear that you were happy, and Carla-Marie was able to help you.

Many thanks,
WeBuyAnyPhone

Rated 1 out of 5 stars

Would not recommend this company

Would not recommend this company , once they had my phone I was offered £110 less than they quoted , they said the phone had scratches but it definitely didnt
Although Carla-Marie in customer services was very helpful once I emailed her

23 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Lorna,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Carla’s service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 1 out of 5 stars

Offer £350 on website then reduced to…

Offer £350 on website then reduced to £90 due to a few scratches on screen. No decline button so awkward to send back. There’s a reason why they’re offer the best price, because they rip you off as soon as they get their hands on it. They might as well have just snatched out my hand in the street - daylight robbery !

23 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Dean

Thank you for your review and sorry to read your comments.

Your device is beyond heavy wear and has a faulty rear camera:

https://wbap.uk/ci/TP-CWDYH/_20260623162049__0.mp4

We have provided you with your return options and we look forward to being able to assist.

Kind regards
WeBuyAnyPhone.com

Rated 2 out of 5 stars

Offered £330 sent iPhone 14 Pro off in…

Offered £330 sent iPhone 14 Pro off in good condition, contacted and told it’s average 😡and willing to pay £180 what a rip off, I said send it back then got another e mail stating it had been reviewed and I had a new offer £190 😂 just a joke told to send it back again so I can sell it privately

23 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jeff 33,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Terrible avoid at all costs.

Terrible avoid at all costs.

They give you a great price then when receive your iPhone they say is scratch and damaged which my phone was in perfect shape and offer you stupid amount. No where near original price. Super hard to get in touch with them, take ages to said your phone back to and don’t take care when sending it back either. Worst experience ever had with selling a phone.

19 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Christopher,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Company are scam artists. Dont fall for the 1st high offer price. You won't get it.

When looking online to sell my samsung galaxy s23+ I was quoted £260 which was the best offer I could find! I did look at the reviews of this company beforehand and I should've listened to everyone's negative reviews.

I thought that maybe the bad reviews were left by people that sent in a grubby phone expecting full price and was annoyed when reviewing a lower offer, however my assumption was wrong.

I sent in my 12 month old phone, that always had a case and screen protector on and in my opinion was in optimal condition (ill add my own pictures for you to judge yourself). After sending and waiting a few days I received an offer of £100. £160 deduction from the original offer and was told my phone was not in good condition it was average at best! Absolute joke. I shouldnt have taken the chance with this company and listened to the thousands of negative reviews. I now have to contact customer services because they wont give me the option to decline the petty offer. I will also have to pay £10.75 to have my phone returned to me which is a joke.

When you actually read the reviews, if you notice, the only positive ones are about kind customer service who you only need to contact when declining an offer. So that should tell you everything you need to know about their fake original offers.

If your like me and thinking we'll I may aswell take the chance, i urge you to go with a different company. Any company but this one. Absolute joke, waste of time and money.

I shall have my phone back and take it to any other company who will offer me much more than £100.

DONT WASTE YOUR TIME WITH THIS COMPANY.

23 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Poppy,

I’m sorry to hear about your experience.

I understand your concern. However, we always provide the offer you selected when creating the trade-in, based on the condition you felt best described the device. After inspection, the device was found to be in a different condition, which is why the price was amended.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Terrible

There was a gargantuan mark down in price on my phone for no real reason. Very disappointing after I placed trust in them and carefully sent my phone to them. Don’t bother, really.

23 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Philip L 2,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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