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WeBuyAnyPhone.com Reviews 46,836

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. #19 of 25 best companies in Cell phone recycling and unlocking service
  2. #24 of 28 best companies in Recycling centre

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Offered £190 for the phone ,sent off…

Offered £190 for the phone ,sent off and they claimed it had scratches on ut and called it faulty !!! Totally untrue....they then offered £10 !! Absolute rip off and I had to pay to get my phone back...avoid like the plague !!!!

12 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Paul 1,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 2 out of 5 stars

Put your phone on Vinted instead

Offered £115 for my phone which had always been in a flip case and was undamaged front and back . On receipt they then offered me £5 . This was eventually upped to £11.50 . I paid £10.50 to have it sent back rather than let them have it for so little. Sold within an hour of listing on vinted for £95 to a very happy buyer.

15 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Julie,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

They downgrade the condition and offer less.

Was offered £208 for phone, sent off and after they reviewed downgraded it from good to average because they claim there are scratches on the screen. The phone is in good condition which is also very clear on the videos they send while checking.
They then offer £65 instead and there’s no way of requesting the phone be sent back without email customer services who don’t contact you back.

19 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Hannah,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

RIP off merchants

Absolute rip
Off merchants offered me £252 for iPhone 14, it was in really good condition as always had screen saver back case.
Once checked slight scratches in screen which I didn’t see and the mute button had slight usage of black missing. Offered £145 don’t even entertain this company disgusting

20 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jo ibbitson 2,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

Terrible company

Told me my phone was sub standard though it had been in a case from day one, there offer was 50% less even tho my phone was in perfect condition. Don't use these guys

20 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Marc 5,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 1 out of 5 stars

I wouldn’t recommend using these

I wouldn’t recommend using these. It’s a Scam what they offer you at first and then once they have it reduce that offer by £150. Sent a pristine 15 Max Pro, passed all tech checks always been in a case and screen protector and they said the screen had signs of wear 🤷🏼‍♂️

15 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sean,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

I was recommended by a family member

I was recommended by a family member, and they praised how great the service and website was. I can confirm this, as the website was so easy to use and not confusing at all. Once selling my phone, I was informed in every process. I will recommend to all friends and family. Brilliant service, thank you.

17 June 2026
Rated 1 out of 5 stars

Absolute thieves

Absolute thieves! Valued my phone at £211 as it was in near perfect condition however, they then claimed one of the buttons didn’t work properly (absolute lie) and offered me just £80!!! I then had to call and talk through why I didn’t like the revised quote - it was an insult so asked for my phone back. Now I have my phone back and the button in question works 100% of the time…funny that.
Absolutely disgusted at the process - steer clear of the “we buy any” cowboy brand!

16 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Sophie 2,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 3 out of 5 stars

False pretences - I dislike the way that they draw you of…

I dislike the way that they draw you of in with the high value of your phone only to tell that is rock bottom price
My phone has been kept in a shattered proof leather with a plastic cover on the screen.
All functions on the phone worked perfectly
Yet I was offered an insulting amount.
The person I dealt with on WhatsApp was very polite and although I know it was not their decision was as helpful as they could have been and I respect that.
As for recommending them - no I wouldn’t

19 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Vivien 15,

Thank you very much for taking the time to leave a review and sorry for the experience you had.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Mohit’s service.

Thank you once again for sharing your experience.

Kind Regards,
WeBuyAnyPhone

Rated 1 out of 5 stars

I send my iPhone 13 following an…

I send my iPhone 13 following an initial offer of £208, they decided that my phone was only average “ no scratches, no wear as in a case from day one” battery in health condition and they offered my £65 which I found insulting. Of course I then had to then pay £10.75 to have returned to me.
Just put my phone on Vinted for £175 and whithin minutes I hade an offer of £150.

19 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

We do make you aware when completing your Trade In that if you overestimate the condition, there may be a returns fee applicable.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

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