WeBuyBack.com.au Reviews 1,643

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, fair pricing, and efficient payment processes. Many highlight the quick turnaround times for transactions and the ease of the overall user experience, often noting that payments are processed within hours of device receipt. Reviewers frequently mention receiving competitive prices for their items, often exceeding offers from other trade-in services. The communication throughout the process is also highly valued, with regular updates keeping customers informed at every stage. The product quality, particularly for refurbished phones, is also positively noted, with customers receiving devices in excellent condition.

What people talk about most

Payment

Clients share positive opinions on payment, consistently highlighting its speed and efficiency. Many... See more

Service

Reviewers consistently express satisfaction with the service. Customers frequently highlight the smooth,... See more

Price

People report positive experiences with price. Customers consistently find the prices offered to be fair,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently describe the process as... See more

Product

Customers consistently express satisfaction with the product, highlighting the ease and efficiency of selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

4th time I’ve sold an Apple device here, process is simple, prices are always more than what I’ve seen at competitors- including Apple trade-in price. Easy options to return, fast experience, 5/5 any... See more

Rated 5 out of 5 stars

Phone arrived the next day, perfectly packed and I cannot see any minor scratches the eBay listing mentioned - so I am a very satisfied customer. I called Ben and he said if I purchased it befo... See more

Rated 5 out of 5 stars

I used WeBuyBack for the first time and wow, what a great experience! The explanations for the self-grading were clear and very reasonable. Much better than previous experiences with other trade-in co... See more

Rated 5 out of 5 stars

This is the second time I have personally used the services of WeBuyBack to sell my preloved mobile technology. From start to finish the process was smooth and efficient. My devices were sent o... See more


Company details

  1. Cell phone recycling and unlocking service
  2. Internet Service Provider

Information provided by various external sources

WeBuyBack.com.au was established in late 2014. Our goal is to provide a fast and efficient service allowing you to sell your unwanted smartphones and tablets securely and for a great price. We buy new, working and faulty devices. At WeBuyBack.com.au, we believe in fair deals. We offer you the best price for your device. We will beat any advertised price by $5. With a fast turn around time, payments processed within 8 hours from receipt of device, you get your money fast. We offer Bank Transfers as well as Paypal payments making it easier than ever to get paid. If you select PayPal as your payment option the money will be transferred within 4 Hours of receipt of device, that is our customer satisfaction promise.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful Experience

Good quote. I used the satchel method. I posted it and Australia Post delivered it back to my home 😵‍💫. Reposted it express post. We buy back received it, tested it and money was in my account same day.

1 May 2025
Rated 5 out of 5 stars

Best in the business!!

I purchased a used phone from these guys off EBay that was in near new condition. I sent my trade-in to them on a Monday and had been paid the offer amount by Wednesday. Outstanding service and excellent products. Highly recommended.

1 May 2025
Rated 5 out of 5 stars

Great experience

Great experience. I sold many phones with MobileMonster, MobileGuru, etc. They usually take 1–2 weeks for the whole process. WeBuyBack processed my order in 2–3 hours. Highly recommended..

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company to sell your phone too

Great company to sell your phone too. As long as you select the correct condition your phone is in, you will get paid what they quote you. Have been using them for years, never had a problem!!!

27 April 2025
Rated 5 out of 5 stars

Great first experience

Great first experience, notified of each step, (satchel sent, received, testing, etc), really quick payment.

Will definitely use them again if required.

28 April 2025
Rated 5 out of 5 stars

Great service from start to finiah

Satchel arrived in a few days. Return was easy. Was kept up to date with how the inspection process was going. Got an email saying on inspection completed and next day money was in bank.

Great job and customer service and I will be using them again

4 April 2025
Rated 5 out of 5 stars

Best price, best service and rewards...

I've provided a lot of business over the years to WeBuyBack and that's simply because you get the best service! Professional, courteous and fair. You're guaranteed to get the best price AND you get rewards simply for choosing them. They work really hard to ensure that you get the best service so give them a go. Cheers Grant

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and very fast service for an…

Excellent and very fast service for an iPhone we sent in, received our money very soon after the phone had been received. Much higher value than Apple was offering with their trade-ins too.
We had a little difficulty with the webpage loading occasionally though.

21 March 2025
Rated 5 out of 5 stars

Fast and smooth trade

Fast and smooth trade. It took 10 days in total to receive money in my PayPal account.
Highly recommended. Will use Webuyback again the in future.

19 March 2025
Rated 5 out of 5 stars

By far the best company to recycle and buy devices through.

This is by far the best company to recycle your devices through. Not only do they give you the best price, you also get incentive paybacks which I only discovered recently after using this company for a few years. I had over $600 in incentive in my account and when I requested it to be paid into my account it was done the very same day. Now they also sell devices on eBay and the devices are exactly as described and most of them are usually in excellent condition at very competitive prices, and no quibbles for a change of mind return. By far the best company to deal with both selling and buying.

18 March 2025

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