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Webware.ai Reviews 197

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their responsiveness, helpfulness, and dedication, highlighting their expertise and commitment to client success. Many people appreciate the personalized approach and the team's ability to effectively translate visions into functional and visually appealing websites. The company is frequently recommended for its website design and ongoing support, with consumers noting the professional and communicative nature of the team. However, some customers were dissatisfied with the service and marketing aspects, citing issues with unfulfilled promises, slow progress, and a lack of effective lead generation. A few people reported problems with website functionality, such as slow loading times and bugs, and expressed frustration over difficulties in migrating their website assets. There were also mentions of marketing efforts not aligning with business needs, leading to irrelevant leads and a perception of cookie-cutter solutions.

What people talk about most

Website

Customers consistently note positive experiences with website design and functionality. Many reviewers praise... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report ambiguous experiences with service. While some customers praise the professionalism and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express appreciation for the... See more

Marketing

Users describe ambiguous interactions with marketing. Some customers express satisfaction, highlighting that... See more

Based on these reviews

Rated 5 out of 5 stars

Webware rep Maria Josaphina has reached out and explained more details on how the website works and hw to make changes and how to contact individuals that can help get projects done. thank you for the... See more

Company replied

Rated 5 out of 5 stars

We're very happy with what Webware has done and continues to do for our website and online searchability. Webware's customer service is great. I like that they have a representative assigned to take c... See more

Company replied

Rated 5 out of 5 stars

Lydia is amazing. She is very informative when helping on the Webware application. I feel like I am learning how to really use my website properly. The Rivi feature is fantastic and has helped me imme... See more

Company replied

Rated 5 out of 5 stars

Lydia, my account manager, is awesome! She listens and makes sure the team is held accountable to get things done. A huge improvement from before. Lydia also shares great ideas for how to leverage all... See more

Company replied


Company details

  1. Online marketing agency
  2. CRM Provider
  3. Internet marketing service
  4. SEO Service
  5. Web hosting company
  6. Website designer

About Webware.ai

Written by the company

Welcome to Webware.ai

Your premier destination for cutting-edge digital marketing solutions tailored for service-based businesses across North America. We specialize in:

  • Creating high-converting websites
  • Optimizing SEO for visibility
  • Providing tools to streamline operations and enhance your online presence

Professional Web Design & SEO Optimization

Our professional web design services ensure your site is not only visually stunning but also SEO-optimized to rank high in search results. Our expert team will design and craft the content, delivering a cohesive and engaging online experience.

Local SEO Services for Enhanced Visibility

At Webware.ai, we understand the importance of local visibility. Our Local SEO services are designed to optimize your Google Business Profile, attract high-intent customers, and improve your local search rankings. Paired with our Technical SEO expertise, we address backend issues like page speed and crawl errors to elevate your site's performance and visibility.

Content Writing & Conversion Rate Optimization

Our skilled Content Writing team produces engaging, SEO-friendly content, from blog posts to service pages, ensuring your site stays fresh and relevant. To enhance your online strategy, our Conversion Rate Optimization (CRO) services integrate PPC with SEO, and conduct detailed website analyses to maximize your conversion opportunities.

Reputation Management & Customer Trust

Join our community of satisfied business owners and leverage our Reputation Management tools to collect and manage reviews effortlessly, building trust and credibility online.

Discover the Webware.ai Difference

Transform your digital marketing today with Webware.ai. Let us help you attract, engage, and convert your ideal customers through our comprehensive and innovative solutions.

Money-Back Satisfaction Guarantee on Select Packages

We’re confident in our services, and with select packages, we make it completely risk-free: if you’re not satisfied, get your money back.

We’re confident in our services, and with select packages, we make it completely risk-free: if you’re not satisfied, get your money back.
At Webware, we stand behind our digital marketing solutions. With our money-back guarantee on select packages, you can try our services risk-free. We'll refund your investment if you’re not fully satisfied with the results. It’s our commitment to your peace of mind and our confidence in delivering for your business. Available on select packages only. Contact us to learn more.

Contact info

4.2

Great

TrustScore 4 out of 5

197 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Silence after a few months

My company signed up with Webware and initially it was not so bad, brand-new site hosted on their end and it took a while to get the SEO going, but they maintained content and content was flowing for the first few months and then nothing. The site needed updating and after a year we need to organize it. But again, radio silence. We contacted our account manager, they gave us a month for free, but after repeatedly trying to move on things nothing. Then we simply decided to cancel and asked for documentation and all of the site files, it took over a month to get the files, but couldn't use them. Meanwhile our site is down as they had completely removed it without allowing us to transition out without impact. DO NOT BOTHER!! A Complete waste of time and monies.

12 May 2025
Unprompted review
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Reply from Webware.ai

We regret any inconvenience you have faced, Aria. Your satisfaction is important to us, and we aim to resolve this issue swiftly. Please email us at support@webware.io to discuss how we can assist you further.

Rated 1 out of 5 stars

I read the reviews- but the closer was…

I read the reviews- but the closer was good and we signed up. I should have listened to my gut. I even phoned closer hours later stating again the reviews and he re affirmed my issues- one being they don't outsource labour out of country. In my experience when you get work done they don't understand your business. They did ads for me with stock images off internet not of our property/ product. When I brought it up ghosted for a whole week. They rely on cheap labour outsourced to India (you will see this when they go one website) and those individuals rely solely on AI and have no idea of business type you are running. They will communicate until you challenge them just like the reviews say. BEWARE the reviews are true- hate to have post this but terrible customer service and terrible product and they do not deliver on their contracts.

3 March 2025
Unprompted review
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Reply from Webware.ai

Hi Tatiana, we appreciate your feedback and are sorry to hear about your recent experience. Our team is dedicated to offering top-notch digital marketing services, and we want to make things right. We will address your concerns as a priority to ensure your satisfaction.

Rated 5 out of 5 stars

Lydia was awesome

Lydia was awesome! She provided professionalism and empathic listening skills and guided me through the process. I highly recommend her and Webware

21 March 2025
Unprompted review
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Reply from Webware.ai

Thank you, Dr. Kelly, for your wonderful feedback. We're delighted to hear about your positive experience with our team. If you have any more questions or need assistance, feel free to contact us anytime.

Rated 4 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Lydia and the team at Webware, and I couldn't be more impressed with their services. From the very beginning, Lydia was attentive, professional, and truly understood my needs. She took the time to listen to my goals and provided insightful recommendations that aligned perfectly with my vision.

4 March 2025
Unprompted review
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Reply from Webware.ai

We are grateful for your wonderful review, Mindy. It’s rewarding to know that our team exceeded your expectations by understanding your needs. Should you need any further insights or assistance, we are always here to help.

Rated 5 out of 5 stars

Happy and satisfied!

I’ve been with Webware for a few years. My experience has been nothing short of excellent. I am tech challenged and they make sure that I am able to accomplish everything I want and need to on my website. I like how they hold my hand through the process. They are great people to work with and I find them to be very detail oriented. I appreciate them and share with others about them. Thank you Webware for helping me shine!!
A very satisfied and happy customer,

Cheryl P.

13 February 2025
Unprompted review
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Reply from Webware.ai

Hi Cheryl, Thank you for your kind words and for trusting Webware with your digital marketing needs. We're thrilled to hear that our team has been able to support you effectively, and we appreciate your referrals. If there's anything more we can do to assist you, please don't hesitate to reach out.

Rated 1 out of 5 stars

ABSOLUTE WORST EXPERIENCE EVER IN…

THE ABSOLUTE WORST EXPERIENCE EVER IN MY LIFE. I spent my hard earned money on their BS promises and pacifying "three months free so we can fix it" statement, after almost a year and a half and NOT ONE SINGLE CALL.
DO NOT WASTE YOUR TIME AND MONEY WITH THIS FRAUDULENT COMPANY!!!

11 December 2024
Unprompted review
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Reply from Webware.ai

Hi, we’re sorry to hear about your experience with us. We appreciate you letting us know about your experience, and we deeply apologize for any inconvenience you may have faced. Our goal is always to offer the best service and solutions to our clients. Please contact us directly at support@webware.io, our team will be in touch with you to resolve your concerns. Thank you for giving us the opportunity to improve.

Rated 5 out of 5 stars

So fabulous

So fabulous, saw my vision and creative my website to our needs.

5 February 2025
Unprompted review
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Reply from Webware.ai

Kris, we're delighted to know that we captured your vision and customized the website to meet your needs. Your feedback inspires us to maintain our commitment to exceptional service and creativity. If you require any further assistance, please feel free to reach out.

Rated 5 out of 5 stars

My time with Webware

In my time with Webware, I have been treated incredibly well. I feel very fortunate that my firm's marketing and advertising was managed by such an effective team for a number of years. I highly recommend their services.

28 January 2025
Unprompted review
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Reply from Webware.ai

Thank you for your thoughtful review, Aimee! We’re so pleased to hear that you’ve had a positive experience with Webware over the years. Providing effective marketing and advertising solutions is our goal, and it’s rewarding to know we’ve met your expectations. We truly appreciate your recommendation and look forward to continuing to support your success!

Rated 5 out of 5 stars

I really enjoy working with Webware's…

I really enjoy working with Webware's platform and techs. The platform is straight forward to use and the techs are always on top of getting every request completed in a timely manner.

16 January 2025
Unprompted review
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Reply from Webware.ai

Thank you for sharing your experience! We’re thrilled to hear that you find Webware’s platform user-friendly and that our team has been responsive to your requests. Providing timely and reliable support is a priority for us, and it’s great to know it’s made a positive difference for you. We appreciate your feedback and look forward to continuing to assist you!

Rated 1 out of 5 stars

Worst Service and Untrustworthy. Run!

I actually don't think I have enough space to explain the terrible experience i had with this company. I am writing this in the hope whoever does their due diligence will do so before agreeing to anything with them and running far away. At the time of writing this I am in disputes with my credit card company who continued to pay them despite my complaints. In Summary, Its difficult to get anything resolved in a timely matter, in most cases not at all. I would research the positive reviews on social media or online they have as they are suspicious (p.s I did). They make a good sell and promise support and action but don't give it. To get anything done after complaining numerous occasions I had to book an appointment in which the person doesn't show up or had to pass me onto another person I also cannot speak to unless I make another appointment which often wasn't for days even weeks. In the meantime the date for your next payment fast approaches. Their system for getting your work done is via a messaging service and the team working on your account is based in India despite telling me otherwise during the sale. I found the language barrier to be difficult or that they just didn't care. Most of my messages were ignored. Bottom line, they did not deliver then refused to break contract and refund me but continued to charge me month after month since Dec 18 2023. They got one star as the site that despite I had to practically design myself ended up decent however despite giving them $2k I still had to find all the images etc myself. There were so many errors it took so long to fix.

18 May 2024
Unprompted review
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Reply from Webware.ai

Thank you for your feedback. We are sorry to hear about your experience and are currently looking into the issue. One of our representatives will contact you shortly to resolve this matter. We appreciate your patience.
Best,
Webware Support Team

Rated 5 out of 5 stars

My review of my experience so far with the team of Webware

Hi, this company is really helping me learn and start up my business. They are very helpful and patient. The Webware is great as it helps with all aspect of the business

17 December 2024
Unprompted review
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Reply from Webware.ai

Thank you, Sima, for your wonderful feedback! We're thrilled to hear that our team and platform have been helpful in starting and growing your business. We're committed to your success and are always here to support you.

Rated 1 out of 5 stars

Not Happy

I have been with this company for about 3 months now. For the last month I've tried multiple ways of contacting them without a response. My company name is still wrong on my website page. No Pics have been updated after sending a full file. Still can't find my listing on most Google searches. Have not had 1 lead come into my inbox that wasn't generated by me. Feel like it's set my company back from it's potential. Definitely don't recommend for any startup. Wish I would have stayed with LocalRank who does my other business. Their accountability is less than credible at this point.

8 December 2024
Unprompted review
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Reply from Webware.ai

Thank you for your feedback. We are sorry to hear about your experience and are currently looking into the issue. One of our representatives will contact you shortly to resolve this matter. We appreciate your patience.
Best,
Webware Support Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, informative , and excited about new AI features. Rivi seems to have all the answers and will be an great tool to push my business where I would like it to be! Lydia took several hours showing me the new features and ensured I was aware of all available tools they offer.

3 December 2024
Unprompted review
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Reply from Webware.ai

Thank you, Farid! We're glad you found the new AI features helpful and informative. We're here to support your business growth every step of the way!

Rated 5 out of 5 stars

Delivers as Promised

My experience with Webware.ai has been very rewarding! I was initially impressed by their website designs and SEO services. However, working with them for over 5 months now has made me appreciate the responsiveness of the team, and especially my account manager, Art L. Art has been there to guide me along the way, as well as make changes and improvements to my site. I believe it's the people in a company that make that company shine and Weware.ai has an amazing team of talented, and dedicated people who deliver as promised. I feel very fortunate to have found them to develop our business website, as well as manage it. Thank you to the whole Webware team, and especially Art L.!! Shine on!!!!

23 November 2024
Unprompted review
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Reply from Webware.ai

Thank you, Yvonne, for your thoughtful review! We're thrilled to hear about your rewarding experience and your appreciation for our team, especially Art. It’s our goal to deliver as promised, and your kind words motivate us to keep shining. Thank you for trusting us with your website development and management!

Rated 5 out of 5 stars

I recently had the pleasure of using…

I recently had the pleasure of using Webware for my business, and I am thoroughly impressed with their exceptional service and innovative solutions. From the outset, the team at Webware demonstrated a deep understanding of my needs and worked diligently to deliver a product that exceeded my expectations. Their platform is user-friendly, making it easy to manage my online presence effectively. The seamless integration of various tools and features has significantly enhanced my business operations, allowing me to focus more on growth and strategy. The customer support provided by Webware is outstanding; they are always ready to assist with any queries, ensuring a smooth and efficient experience. I highly recommend Webware to anyone looking to elevate their digital presence with a reliable and forward-thinking partner. Lydia was super helpful with helping us understand how to navigate our webpage and the new features make it easy to manage.

26 November 2024
Unprompted review
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Reply from Webware.ai

Thank you, Karla, for your wonderful feedback! We're delighted to hear about your positive experience with our team and platform. It’s great to know the tools and features have enhanced your business operations, and we’ll be sure to pass your kind words on to Lydia. We appreciate your recommendation and look forward to supporting your continued growth!

Rated 5 out of 5 stars

Webware's team has been incredibly…

Webware's team has been incredibly supportive and responsive, always ready to assist with any questions or adjustments needed to optimize my online presence. Their expertise in digital marketing and client acquisition has been invaluable, helping me reach a broader audience and achieve my business goals.

Thanks to Webware, I've been able to focus more on what I love doing, knowing that my client outreach is in capable hands. I highly recommend Webware to any business owner looking to expand their client base and enhance their online visibility!

22 November 2024
Unprompted review
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Reply from Webware.ai

Thank you, Xing, for your wonderful feedback! We're thrilled to hear that our team's support and expertise have contributed to your business growth and allowed you to focus on what you love. Helping businesses enhance their online presence and reach is our top priority. Your recommendation means a lot to us, and we're always here to assist with your digital needs!

Rated 5 out of 5 stars

I recently had the pleasure of using…

I recently had the pleasure of using the Webware app, and I must say, it exceeded all my expectations. The app's user-friendly interface made navigating through its features a breeze. I was particularly impressed with how intuitive and responsive the platform is, allowing me to manage my tasks efficiently.

What truly sets Webware apart, however, is their exceptional customer service. From the moment I reached out with a query, the support team was prompt, courteous, and incredibly helpful. They went above and beyond to ensure my issues were resolved swiftly, demonstrating a genuine commitment to customer satisfaction.

Overall, my experience with Webware has been nothing short of fantastic. I highly recommend this app to anyone looking for a reliable and efficient solution, backed by a team that truly cares about its users.

19 November 2024
Unprompted review
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Reply from Webware.ai

Thank you for sharing your experience with Webware! We're glad the app's user-friendly interface and responsive support made managing your tasks easier. Your recommendation means a lot to us, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Lydia was very informative and…

Lydia was very informative and knowledgeable about the webware system. I like the website features and open request feature, it helps me customize our website and also have support when needed.

18 November 2024
Unprompted review
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Reply from Webware.ai

Thank you, Queenie, for your kind feedback! We're glad you find the website features and support system helpful for customizing your site. Your satisfaction means a lot to us!

Rated 1 out of 5 stars

Bait and Switch

I was offered a "done for you" service. After taking my money, I was offered a wonkey and overly complex platform that I was expected to learn and serve myself. It's now been months since I've heard from anyone. I can't even cancel the services-- it seems like they have no self-service method for that.

1 January 2024
Unprompted review
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Reply from Webware.ai

Thank you for your feedback. We are sorry to hear about your experience and are currently looking into the issue. One of our representatives will contact you shortly to resolve this matter. We appreciate your patience.

Best,
Webware Support Team

Rated 5 out of 5 stars

From my initial call with Atif

From my initial call with Atif, the experience was awesome. He was very knowledgeable and understanding, he didn’t push me to take the full package but what was relevant to my requirement.

I was surprised with a follow up call to ensure all was going well with my on-boarding.

1 November 2024
Unprompted review
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Reply from Webware.ai

Thank you, Gavin! We're glad you found the experience helpful and appreciated the follow-up. We look forward to supporting you further!

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