Very easy site to negotiate. I know the recipients were informed once I’d purchased their gift, so I’m assuming the rest of the transaction will go to plan and they’ll receive it when it’s suitable fo... See more
Company replied
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Review summary
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What people talk about most
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The site was very easy to use and an ideal way to see various gift options to purchase. Payment and getting the gift to the happy couple is very straightforward and makes life much easier all round, e... See more
Company replied
Extremely easy to use. A little disappointing to come across the handling fee. This could be pointed out that it was necessary at the beginning of the process. But overall very good service.
Company replied
Was easy to follow and lots of choices for presents to purchase for the couple and good pictures of the presents so could see exactly what you are buying for them including the what the experiences we... See more
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Company details
- #17 of 26 best companies in Wedding service
Information provided by various external sources
The Wedding Shop has been helping couples create and manage their wedding gift lists online for over 30 years giving our couples a unrivalled choice of gifts.
Contact info
312 Fulham Road, SW10 9UG, United Kingdom
- weddingshop.com
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great company good experience
Very easy to order for the wedding couple. Also had the option to add champagne chocolates gift wrapping and a card. Very good website. They also tell the couple you have gifted and their gift will arrive after the wedding at a day of their choice
26 July 2026
Reply from The Wedding Shop
Thank you very much for your wonderful 5-star review, Laurence!
We're delighted to hear you found ordering a wedding gift so easy and enjoyed the additional touches, such as gift wrapping, chocolates, champagne and a personalised card. It's lovely to know our website made the experience straightforward, while giving you the confidence that your thoughtful gift would be safely received and delivered at a time that suited the happy couple.
Thank you again for taking the time to share your kind feedback, and we hope to welcome you back for another special occasion in the future.
Warmest regards,
Rhian
Customer Care Advisor
Quick response & action.
In a matter of minutes I was able to decide on the wedding gift I wanted to pay for (as per the choices made by the bridal couple) and make the online payment, get the confirmation & even get a 'Thank you' from the couple for my gift.
26 July 2026
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review. William!
We're delighted to hear that you were able to choose the perfect gift, complete your purchase so quickly, and receive confirmation every step of the way. It's especially lovely to know that the couple's thank-you message added an extra special touch to your experience.
Warmest regards,
Liss
Senior Customer Care Advisor
Excellent service.
Choose the wedding gift from the excellent photographs.
Super easy and efficient service.
26 July 2026
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Mr Lancaster!
We're delighted to hear that you enjoyed browsing our gift photography and found it easy to choose the perfect wedding gift. It's also fantastic to know that you found the whole experience simple, efficient, and supported by excellent service.
Warmest regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Teresa!
We're so pleased to hear that you found The Wedding Shop easy to navigate. We work hard to create a seamless experience, so it's lovely to know everything was straightforward for you.
Warmest regards,
Liss
Senior Customer Care Advisor
Easy to find and order a suitable gift
28 July 2026
Unprompted review
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Yvonne!
We're delighted to hear that you found it easy to find and order the perfect gift. We strive to make the experience as simple and enjoyable as possible, so it's lovely to know everything went smoothly for you.
Warmest regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Michael!
We're so pleased to hear that you found The Wedding Shop simple and trouble-free to use. We aim to make choosing the perfect wedding gift as easy and enjoyable as possible, so it's lovely to know you had such a positive experience.
Warmest regards,
Rhian
Customer Care Advisor
Selina was so helpful at the townhouse…
Selina was so helpful at the townhouse in london! Very very pleased with the process and very friendly!
27 July 2026
Unprompted review
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Selina made your visit to our London Townhouse such an enjoyable experience. We'll be sure to pass on your lovely comments to her, and we're so pleased that you found the whole process friendly and enjoyable from start to finish.
Thank you again for your kind feedback, and we wish you all the very best as you continue your wedding planning.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Rachael!
We're delighted to hear that your order arrived quickly, was well packaged, and that you were pleased with the quality of your fascinator. It's always wonderful to know our products and service have helped create such a positive experience.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to share your feedback, Oliver
We're sorry to hear that you were disappointed with our delivery charges. Gifts on our lists are often supplied by a range of different brands and suppliers, so each contribution helps cover the cost of receiving those items into our care, where they are stored until the couple is ready to arrange delivery. This allows gifts from multiple suppliers to be brought together for a more convenient delivery experience.
We appreciate your comments and will ensure your feedback is shared with the relevant team for review.
Warmest regards,
Rhian
Customer Care Advisor
Straughtforward
25 July 2026
Reply from The Wedding Shop
Thank you so much for your lovely 5-star review, Lesley!
We're so pleased to hear that you found The Wedding Shop straightforward to use. We aim to make choosing the perfect wedding gift as simple and seamless as possible, so it's wonderful to know you had a great experience.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our website easy to navigate and that it was simple to find the information you needed and purchase a gift. Creating a smooth and enjoyable experience for our guests is always our goal.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Andrew!
We're so pleased to hear that you found the information clear and the website easy to navigate. We work hard to make the experience as simple and enjoyable as possible, so it's lovely to know everything worked well for you.
Warmest regards,
Rhian
Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Stanley!
We're delighted to hear that you found The Wedding Shop simple and elegant to use. We hope you enjoyed choosing the perfect wedding gift, and we're so pleased you had a positive experience with us.
Warmest regards,
Rhian
Customer Care Advisor
Super easy to use … beautiful layout…
Super easy to use … beautiful layout and quick response… would highly recommend
22 July 2026
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Bridget!
We're delighted to hear that you found The Wedding Shop so easy to use and enjoyed the beautiful layout of our website. It's also fantastic to know our team was able to provide a quick response when you needed us.
Thank you for your recommendation and your kind feedback.
Warmest regards,
Chloe
Customer Care Advisor
Well done!
Great choice of gifts beautifully presented. Easy to navigate website and payment
22 July 2026
Reply from The Wedding Shop
Thank you so much for your fantastic 5-star review, Tim!
We're so pleased to hear you enjoyed the wide choice of gifts and found everything beautifully presented. It's also wonderful to know that our website was easy to navigate and that the payment process was smooth.
Thank you again for your lovely feedback, and we wish you all the very best for the celebrations ahead.
Warmest regards,
Chloe
Customer Care Advisor
We had so much fun at our appointment…
We had so much fun at our appointment at the townhouse, which is beautifully presented. There is so much choice and the website is very easy to use! The team were all so friendly and made the experience so enjoyable and fun.
23 July 2026
Unprompted review
Reply from The Wedding Shop
Thank you so much for your wonderful 5-star review, Camilla!
We're delighted to hear you had such a fun experience at our Townhouse. It's lovely to know you enjoyed exploring the wide range of gifts, found the website easy to use, and that our team helped make your appointment so memorable. Creating a relaxed, enjoyable experience for every couple is exactly what we strive for.
Thank you again for your kind words, and we wish you all the very best as you continue your wedding planning.
Warmest regards,
Chloe
Customer Care Advisor
They were very professional and…
They were very professional and personable, immediately helped take care of my mix up!
21 July 2026
Reply from The Wedding Shop
Thank you for your wonderful 5-star review, Catherine! We're delighted to hear that our team was able to quickly help resolve your mix-up. Providing a professional, friendly, and personal service is something we pride ourselves on, so it's lovely to know you had such a positive experience.
Warmest regards,
Chloe
Customer Care Advisor
This made choosing a wedding present so easy
This made choosing a wedding present so easy. From start to finish it was very straightforward .
21 July 2026
Reply from The Wedding Shop
Thank you for your wonderful 5-star review, Simon! We're so pleased to hear that choosing a wedding gift was easy and that you found the whole experience straightforward from start to finish. It's lovely to know we could help make celebrating such a special occasion that little bit simpler.
Warmest regards,
Chloe
Customer Care Advisor
Reply from The Wedding Shop
Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to navigate. We work hard to make choosing the perfect gift as simple and enjoyable as possible, so it's lovely to know you had such a positive experience.
Warmest regards,
Chloe
Customer Care Advisor
good range of products on there and can…
good range of products on there and can use gifted funds to choose whatever you want, not just the original items on the wish list. The most annoying thing is the prices charged are much higher than other online retailers. They know your money is locked in their website and so they don't have an incentive to charge competitive prices for the products. If I realised this when planning the wedding, I would have just used a john lewis list or simply shared bank details with wedding guests so that the gift funds would stretch much further.
21 July 2026
Unprompted review
Reply from The Wedding Shop
Thank you for taking the time to share your feedback, Marcus.
We're pleased to hear that you enjoyed the flexibility of being able to use your gifted funds towards a wider range of products, rather than being limited to the original items on your list.
We're sorry, however, to hear of your disappointment regarding our pricing. We work closely with our suppliers and price our products in line with their recommended retail prices. As a result, we aren't always able to match promotional or sale prices offered by other retailers. We appreciate that this may not always meet expectations, particularly when comparing against discounted prices elsewhere.
We do genuinely value your comments, and we'll ensure your feedback is shared with our wider team as we continue to review the experience we offer our couples.
Thank you again for taking the time to leave your review.
Warmest regards,
Yasmin
Senior Customer Care Advisor
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