Very easy site to negotiate. I know the recipients were informed once I’d purchased their gift, so I’m assuming the rest of the transaction will go to plan and they’ll receive it when it’s suitable fo... See more
Company replied
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Review summary
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The site was very easy to use and an ideal way to see various gift options to purchase. Payment and getting the gift to the happy couple is very straightforward and makes life much easier all round, e... See more
Company replied
Extremely easy to use. A little disappointing to come across the handling fee. This could be pointed out that it was necessary at the beginning of the process. But overall very good service.
Company replied
Was easy to follow and lots of choices for presents to purchase for the couple and good pictures of the presents so could see exactly what you are buying for them including the what the experiences we... See more
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Company details
- #17 of 26 best companies in Wedding service
Information provided by various external sources
The Wedding Shop has been helping couples create and manage their wedding gift lists online for over 30 years giving our couples a unrivalled choice of gifts.
Contact info
312 Fulham Road, SW10 9UG, United Kingdom
- weddingshop.com
4.6
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nice layout and easy to use
Nice layout and easy to use, the price range slide scale is very janky but that's the only issue
7 June 2026
Reply from The Wedding Shop
Thank you for taking the time to leave a review, Emma! We're delighted to hear that you found the website easy to use and enjoyed the overall layout. We also appreciate your feedback regarding the price range slider. We're sorry to hear it didn't perform as smoothly as expected, and we'll be sure to share your comments with the relevant team for review.
Thank you again for your helpful feedback and for supporting the happy couple.
Warmest regards,
Chloe
Customer Care Advisor
Easy to use
Easy to use. Not completed yet
It has to be delivered. The ordering good so we trust them to be faithful.
7 June 2026
Reply from The Wedding Shop
Thank you for your lovely review, Beresford! We're delighted to hear that you found the ordering process easy to use. We appreciate your trust in us and hope you'll be equally pleased when the gift is delivered to the happy couple.
Thank you for taking the time to share your feedback.
Warmest regards,
Chloe
Customer Care Advisor
Was very easy and simple to use
Was very easy and simple to use. Had no issues. Instructions were clear. Recommend it!
7 June 2026
Reply from The Wedding Shop
Thank you so much for your wonderful review, Rachel! We're delighted to hear that you found the experience easy and straightforward, with clear instructions throughout. It's especially lovely to know that everything went smoothly and that you would recommend us to others.
Warmest regards,
Chloe
Customer Care Advisor
Reply from The Wedding Shop
Thank you for your wonderful review, Marion! We're delighted to hear that you found the layout clear and easy to use, with all the items displayed in a straightforward way. We work hard to create a seamless browsing experience, so it's lovely to know that this made choosing a gift simple and enjoyable.
Thank you for taking the time to share your feedback.
Warmest regards,
Chloe
Customer Care Advisor
Such a great choice of dresses and…
Such a great choice of dresses and accessories, and the customer service was brilliant
28 July 2025
Reply from The Wedding Shop
Thank you so much for your wonderful review, Alison! We're delighted to hear that you found such a great choice of dresses and accessories, and that the customer service was brilliant. Providing a memorable and enjoyable experience is incredibly important to us, so it's lovely to know that our team helped make your visit such a positive one.
Warmest regards,
Chloe
Customer Care Advisor
Easy and quick
7 June 2026
Reply from The Wedding Shop
Thank you for your lovely review, Frank! We're so pleased to hear that you found the experience easy and quick. We know how important it is to make gifting straightforward for our guests, so it's wonderful to know we helped make the process a smooth one.
Thank you for taking the time to share your feedback.
Warmest regards,
Chloe
Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful review, Philippa! We're delighted to hear that you found the ordering process quick and easy, and we're especially grateful for your recommendation. Making gifting as simple and enjoyable as possible is exactly what we aim for.
Warmest regards,
Chloe
Customer Care Advisor
It was very easy to order our gift!
It was very easy to order our gift to the happy couple! User friendly and easy to navigate.
6 June 2026
Reply from The Wedding Shop
Thank you so much for your wonderful review! We're delighted to hear that you found the experience user-friendly and easy to navigate, and that ordering a gift for the happy couple was so straightforward. Making gifting simple and enjoyable for our guests is exactly what we aim for.
Warmest regards,
Liss
Senior Customer Care Advisor
Nicest and most helpful shop in…
Nicest and most helpful shop in Dorchester. Service A+++. Thank you Tracey & Becky. Nothing was too much trouble.
6 June 2026
Reply from The Wedding Shop
Thank you for taking the time to leave such a lovely review, Blaise!
Whilst your review may relate to a bridal boutique rather than The Wedding Shop gift registry service, we still wanted to thank you for sharing your experience. It's wonderful to hear that you received such friendly and attentive service from Tracey and Becky, and that nothing was too much trouble throughout your visit.
We hope your wedding preparations are going wonderfully and wish you all the very best for the celebrations ahead.
Warmest regards,
Liss
Senior Customer Care Advisor
A really easy way to buy & personalise…
A really easy way to buy & personalise a message. Thank you.
6 June 2026
Reply from The Wedding Shop
Thank you so much for your lovely review, Annabel! We're delighted to hear that you found it easy to choose a gift and add a personalised message for the happy couple. It's wonderful to know that the experience was simple and enjoyable from start to finish.
Thank you for taking the time to share your feedback.
Warmest regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your wonderful 5-star review, Jenny! We're delighted to hear that you found the website easy to use. Creating a simple and enjoyable gifting experience for our guests is something we care deeply about, so it's lovely to know that was reflected in your experience.
Warmest regards,
Liss
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to share your feedback, Lampoh.
We're sorry to hear that this was your perception of The Wedding Shop. We always strive to provide a transparent and valuable service for both couples and their guests.
All of the products available through our gift lists are sold at the Recommended Retail Price (RRP) set by our brand partners. We also offer a number of optional extras, such as gift wrapping, greeting cards, and delivery services, allowing guests to choose the options that best suit them. Where applicable, charges contribute towards the costs of providing these services, including the secure processing and management of gift funds.
We appreciate that not every option will be right for every guest, which is why these additional services are always optional and clearly presented during the gifting journey.
Thank you again for sharing your feedback and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you so much for your wonderful review! We're delighted to hear that you found the experience well organised and professional. Our team works hard to provide the very best service possible, so your kind words will mean a great deal to them.
Thank you for taking the time to share your feedback and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your lovely review, Tricia! We're delighted to hear that you found the website simple and easy to use. Creating a smooth and straightforward gifting experience is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
All good except a charge for gift wrap!
Easy layout simple to choose would have given 5* but was disapointed to be charged extra for wrapping a £300+ gift. Should be included at that price.
5 June 2026
Reply from The Wedding Shop
Thank you for taking the time to leave a review, Stephen! We're delighted to hear that you found the website easy to use and that choosing a gift was a straightforward experience. We also appreciate your feedback regarding our gift wrapping service. Whilst this is an optional extra, we understand your view that it would be a lovely inclusion, particularly for larger gifts.
Thank you again for sharing your thoughts and for supporting the happy couple.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for your kind review, Sandra! We're so pleased to hear that you found the website easy to use and would recommend it. Making the gifting experience simple and accessible for everyone is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
Initial difficulties overcome!
I had considerable difficulty in ordering on-line via the link provided in my grandson's wedding invitation so I contacted The Wedding Shop by telephone. I received swift, efficient and friendly support from the young lady assistant and my transaction was easily completed. One star has been deducted because of the original problem, which, to be fair, may not be the fault of The Wedding Shop.
4 June 2026
Reply from The Wedding Shop
Thank you for taking the time to leave such a thoughtful review, Harry! We're sorry to hear that you initially experienced some difficulties, but we're delighted that our team was able to help and that your transaction was completed quickly and smoothly. I'll be sure to share your kind comments with the advisor who assisted you, as I'm sure they'll be thrilled to hear them.
We also appreciate your understanding regarding the original issue and your valuable feedback.
Warmest regards,
Paige
Senior Customer Care Advisor
Stress free organising
Made sorting out arrangements for accommodation and RSVP (and also the gifting) straightforward.
5 June 2026
Unprompted review
Reply from The Wedding Shop
Thank you so much for your lovely review, Melanie! We're delighted to hear that you found organising accommodation, RSVPs and gifting straightforward and stress-free. Making wedding planning as simple and enjoyable as possible for couples and their guests is exactly what we strive for.
Thank you for taking the time to share your experience.
Warmest regards,
Paige
Senior Customer Care Advisor
Reply from The Wedding Shop
Thank you for taking the time to leave a review, James. We're pleased to hear that you found the website easy to navigate. However, we're sorry to learn that there was an issue with the name displayed and appreciate how frustrating this may have been.
Your feedback is valuable to us, and we'll ensure it is shared with the relevant team as we continue to improve the experience for our guests.
Warmest regards,
Paige
Senior Customer Care Advisor
Easy to use with minimum fuss
3 June 2026
Reply from The Wedding Shop
Thank you for your kind review, Grahame! We're so pleased to hear that you found the experience easy to use and fuss-free. Making gifting simple and straightforward is exactly what we aim for.
Warmest regards,
Paige
Senior Customer Care Advisor
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