I've been a WeeBox subscriber for nearly 4 years and I can sincerely say the day the purple box lands on my doorstep is the best day of each month. The items inside always represent an aspect of Scotl... See more
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Review summary
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I always look forward to my WeeBox! I've been lucky enough to win a couple of extra prizes like the key to Lollybrock and a beautiful picture. I just received my June WeeBox and it didn't disappoint!... See more
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Weebox gives me a little taste of home right here in Canada. Weebox gathers gift from all over Scotland and my family shares stories of their visit to the places the gifts have come from. I love havin... See more
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I absolutely love my monthly 'WeeBox' full of unique and beautiful items from Scotland. The variety of goods means that every monthly box is like opening a Christmas present - you don't know what you'... See more
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Company details
Written by the company
WeeBox - The Scottish Subscription Box Inspired by all that Scotland has to offer, WeeBox brings the magic of Scotland to Scots and Scots-at-heart worldwide. Carefully curated every month to make you feel proud, surprise and even gie’ (give!) you a wee grin! From luxurious Scottish brands to pamper you to award winning Scottish designers and iconic brands, WeeBox isn’t all ‘tartan and bagpipes’! WeeBox is delivered straight to your door, hand wrapped in local, Scottish newspaper so you can even take a wee peek at the headlines. Each box is curated around a different theme to connect you with Scotland and what might be happening that month on our bonnie shores – helping you to feel proud and get involved
WeeBox - The Scottish Subscription Box
Written by the company
- Scottish Discoveries, direct from Scotland, delivered to your door since 2016
- 5 bonnie gifts and treats often exclusive and can’t be bought outside of Scotland! All of this delivered via our tracked worldwide shipping service.
WeeBox - Scottish Happiness direct to your home since 2016
Worldwide Tracked Delivery - backed by strong Scottish Customer Team,
Sourced, made, curated, located and delivered direct from Scotland
Contact info
16 ROYAL CRESCENT, G3 7SL, Glasgow, United Kingdom
- hello@weebox.co.uk
- weebox.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Enjoyed the first delivery after…
Enjoyed the first delivery after waiting what seemed forever for it. Unable to get any response when inquiring about when it should arrive. I read the FAQ and didn’t get an answer so I emailed more than once and never anything other than an ‘auto-response’ type email. I expected to get an email notification when my box shipped which I did not. Neither was I able to see any tracking info. Frustrated to begin with and hopeful that now the first one has come that they will arrive consistently. Seems hope is all that I have since the company won’t respond to attempt to communicate and you can’t really see shipping info on the app.
30 January 2022
Reply from WeeBox
Hi there, thank you for your review. I've had a wee look and can see that one of our team have been in touch to make sure you received your WeeBox okay, please let Angus know if you have any further questions. We have recently launched our new website and help centre to answer your queries with many articles covering many issues, we would love for you to check it out! Thank you so much for all of your patience during this busy time and assuring you the best of our attention, thank you so much for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Happy with box
I was happy with the box. My only comments were that I was a bit disappointed to get a product not made in Scotland (bag) it's really nice but it surprised me.
30 January 2022
Reply from WeeBox
Hi there, thank you for your review and we’re sorry to hear of your disappointment. Rest assured, we work with many different indigenous Scottish suppliers based here in Scotland. A few are proud to be part of ‘global fair trade networks’ working with disadvantaged producer groups across the world as part of their ethos of being a global force for good. Although on the odd occasion some work could be done overseas, the elements of all WeeBox products are always sourced in Scotland.
Though a small country, we take our global corporate responsibility seriously and only work with like minded Scottish suppliers, who love our land and the world as much as we do.
We work hard to ensure that your WeeBox is excellent value for money, with exclusives, gifts that can’t be bought elsewhere, plus lots of discounts we negotiate throughout the year. This ensures the WeeBox Clan pay less than the value of the sum of all the gifts in each WeeBox.
Hope this helps and thank you for choosing WeeBox! 😊🏴💜
Weebox has won our hearts!
Weebox has won our hearts! You truly bring a wee bit of Scotland into our lives. We celebrated Burns Night and had a level of fun we could not have had without this month’s box. All the contents were lovely, but the written booklet was filled with so much information it pulled it all together and made it perfect! Thank you!
26 January 2022
Reply from WeeBox
Hi Janine, thank you for your review. We're so happy to hear you loved your WeeBox, it was our pleasure to curate and share it with you! Thank you for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Where is my Wee Box?
Fast follow up to my inquiry about the whereabouts of my Wee Box. The company has set up the ability to track starting I'm February.
26 January 2022
Reply from WeeBox
Hi there, thank you for your review. We're sorry to hear your WeeBox hasn't landed with you yet - I've sent you a wee email today with your tracking details and it looks like your box should be with you soon, we can't wait for it to land! Thank you so much for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Very disappointed.
I signed up in early to mid December. It is almost the end of January and have not received anything.
25 January 2022
Reply from WeeBox
Hi there, thank you for your review and we're sorry to hear of your disappointment. I've sent you a wee email today to explain the subscription process and update you on your WeeBox, please let us know if you have any further questions. Thank you so much for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
I got this for my fiancé for Christmas
I got this for my fiancé for Christmas. When it came yesterday she was like a kid in a candy store. She was very excited and loved everything in her first box. I’m glad I did a 12 month subscription.
25 January 2022
Reply from WeeBox
Hi there, thank you so much for your lovely review. We're so happy to hear your friend enjoyed our WeeBox, it really was our pleasure to curate and share it with you! Thank you so much for helping us to share Scottish happiness and we're so excited to share lots of Scottish surprises in the future! Sending you lots of warm Scottish wishes! 😊🏴💜
Well my first box has not arrived and…
Well my first box has not arrived and the second is being advertised
25 January 2022
Reply from WeeBox
Hi there, thank you for your review. I've sent you a wee email today to let you know how our subscription works and update you on your WeeBox's journey and tracking information. We're always here to make sure you do receive your Scottish happiness so please let us know if you have any further questions. Thank you so much for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Finally Received!!
I bought the wee box for January for my Scotland loving friends as a Christmas present. I told them they would be receiving a gift through the mail sometime in January. I never received any notice that the box was shipped. I kept asking my friend if she'd received her gift and she replied no. I have checked on the wee box site and all it says is order complete. My friends never received anything from this company. I never received any tracking numbers or any emails stating my order had shipped. So I'm not sure if it is legit or not. So that is why I am giving a 1 star review. I would not recommend this subscription service.
UPDATE: The wee box I ordered on December 12th finally arrived on January 26th. My friends loved it and the products they received. I am still only giving a 4-star review because on their site it does say you will receive a notification email once your box has shipped. I did not receive an email saying the box shipped and wasn't given any tracking information. However, I did receive this email & tracking information after I gave my original 1-star review. Also, January's box was in celebration of Robert Burns and to help you celebrate Burns night, but the package arrived after Burns night. I am glad my gift was finally received and my friends were very happy with the products. I would definitely order from Wee Box again. I can't think of anything better than to receive gifts from Scotland. Thank you for responding and giving me the tracking numbers so I was able to check on my gift.
24 January 2022
Reply from WeeBox
Hi there, thank you for your review. We're sorry to hear you haven't received your WeeBox. I've sent you a wee email today to let you know how the subscription works and to update you on your box's journey and tracking information. We're always here to help and make sure you do receive your Scottish happiness so please let us know if you have any further questions. Thank you for being a part of our WeeBox clan and helping us to share Scottish happiness - sending you lots of warm Scottish wishes! 😊🏴💜
A gift that keeps on giving
This was a gift for a friend who honors his Scottish heritage every chance he can. It was a blessing for me to have the opportunity to add to his tradition. He absolutely loved the entire box. I was quite impressed with all the quality contents. Furthermore, I was blown away by my interactions with customer service prior to delivery. My questions were answered thoughtfully and in a timely manner. I will without a doubt continue to gift WeeBoxes any chance I can.
24 January 2022
Reply from WeeBox
Hi there, thank you so much for your lovely review. We're so happy to hear your friend enjoyed our WeeBox, it really was our pleasure to curate and share it with you! Thank you so much for helping us to share Scottish happiness and we hope we can help you out and share lots of Scottish surprises in the future! Sending you lots of warm Scottish wishes! 😊🏴💜
Reply from WeeBox
Hi there, thank you for your review. We're sorry to hear your WeeBox hasn't arrived with you yet. We usually advise up to 21 for your WeeBox to arrive with you and I've sent you a wee email today to update you on your WeeBox's arrival. We're always here to help and make sure you do receive your Scottish happiness so please let us know if you have any further questions. Thank you so much for being a part of our WeeBox clan, sending you lots of warm Scottish wishes! 😊🏴💜
Sorry
Sorry, but my wife has not yet received her first shipment which I though would come this month. Who do I contact to follow up on this?
24 January 2022
Reply from WeeBox
Hi there, thank you for your review. I've had a wee look and can see that one of our team have sent you an email today to let you know how the subscription works and to update you on your first WeeBox. We can't wait for it to land and we hope your wife loves it! Thank you so much for being a part of our WeeBox clan and helping us to share Scottish happiness - sending you lots of warm Scottish wishes! 😊🏴💜
No Weebox, no response from support
I've made two payments for Weebox and haven't received anything. I reached out to support to ask about shipping or when I could expect the recipient to receive their gift subscription box and got no answer. I understand shipping is delayed due to covid but I at least expected to get a response or an update.
24 January 2022
Reply from WeeBox
Hi there, thank you for your review. I've had a wee look and can see one of our team have got back to you today to explain the subscription process and update you on your WeeBox, we can't wait for it to land! I hope this helps but please let us know if you have any further questions - we're here to help and make sure your Scottish happiness makes it to you! Thank you so much for being a part of our WeeBox clan and helping us to share Scottish happiness - sending you lots of warm Scottish wishes! 😊🏴💜
Love my first WeeBox
Love my first WeeBox! The cookies were so delicious. The Wee purse was delightful and love the tartan it was made from. The diversity of items makes me want more. Since I found out I was 1/3 Scottish, I want to learn more about all things Scottish!
24 January 2022
Reply from WeeBox
Hi Pamela, thank you for your review. We're so happy to hear you loved your WeeBox, it was our pleasure to curate and share it with you! Thank you for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Still waiting
I ordered a WeeBox as a holiday gift in December. Not a subscription. Tried to make it a Christmas (December) gift box when notified they were available but no response in time to switch. A response assuring me the January box was readied for shipment soon.January box has been shipped on Jan 7 but not yet received. Today is Jan 23. It may not be a Robert Burns celebration box after all. The recipients are/were likely to be subscribers (I’d hoped) but this experience is disappointing so far. I’ll remain hopeful.
24 January 2022
Reply from WeeBox
Hi there, thank you for your review! I've just sent you a wee email today to make sure that the WeeBox has now arrived so please let me know if you had any issues receiving this. We hope the recipients enjoyed it and it helps to make a special Burns day celebration today! Thank you so much for your patience and for helping us to share Scottish happiness - sending you lots of warm Scottish wishes! 😊🏴💜
My mother is not the easiest person to…
My mother is not the easiest person to buy a gift for, but she loved her Wee Box!
22 January 2022
Reply from WeeBox
Hi there, thank you for your review! We're so happy to hear your mother enjoyed her WeeBox, it was our pleasure to curate and share it with you both! Thank you for being a part of our WeeBox clan and helping us to share Scottish happiness, sending you and your family lots of warm Scottish wishes! 😊🏴💜
Hi can you please ask when you are…
Hi can you please ask when you are getting the weebox chicken chips back into stores and your own online as that is all my little dog eats and cannot get them anywhere
Thank You
22 January 2022
Unprompted review
Reply from WeeBox
Hi Josephine, thank you for your review. We're so happy to hear you loved your WeeBox, it was our pleasure to curate and share it with you! Thank you for being a part of our WeeBox clan - sending you lots of warm Scottish wishes! 😊🏴💜
Reply from WeeBox
Hi there, we've just sent you a wee message to explain how our monthly subscription works and clear up any confusion you've had. Hope this helps and we can't wait to share your Scottish happiness with you! 🙌🏴💜
Simply hasn’t arrived yet!
18 January 2022
Reply from WeeBox
Hi there, thank you for your review. We're sorry to hear your WeeBox hasn't arrived yet. Morag from our team has sent you a wee email today to follow up on this and provide you with tracking information. Please let us know if you have any further questions - we're always here to help and make sure you do receive your Scottish happiness! We can't wait for your WeeBox to land with you, sending you lots of warm Scottish wishes! 😊🏴💜
Your customer service department needs help
Your customer service department is very slow to respond to emails regarding product shipments. It took almost a week for a response from them. Only 1 day after I had a post on a Facebook ad tho. I know it's taking longer to get things due everything going on in the , but I think a quicker response would make things better. I didn't receive the 3 Wee Boxes till the beginning of January. Now I'm waiting for the January ones. The email I received from your company only lists 1 Wee Box was shipped, so I don't know why I'm not getting the 3 I was charged for????
17 January 2022
Reply from WeeBox
Hi Teresa, thanks for your review. We are sorry for the delay with your December WeeBoxes. Unfortunately, despite being shipped early, many December WeeBoxes were held up by USPS like yours. With a lot of our clan in the US facing delays with USPS, our very wee team took longer than usual to get back to everyone. We're glad that these boxes were finally delivered to you, and in my email to you I provided a wee explanation of how the tracking site can be used for all 3 tracking numbers - apologies for any confusion here!
Thanks so much for being a part of our WeeBox clan, sending lots of warm Scottish wishes! 😊🏴💜
WeeBox is a breath of fresh air!
This was a gift to my eldest son and he loves it!! It it something to look forward to and gets him inspired for his trip to Scotland later this year.
12 January 2022
Reply from WeeBox
Hi Lori, thank you for your review! We just can't wait until we can welcome your son to our bonnie wee country but in the meantime, it is our pleasure to share wee bits of Scottish happiness with him every month! Thank you both so much for being a part of our WeeBox clan, sending you lots of warm Scottish wishes! 😊🏴💜
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