WeFix London Reviews 208

prompt response to my request to fix my toilet cistern. diligent and expert repair - identified the jammed stopcock next to the hot water boiler identified the alternative , (emptied the gravity cold water tank on the roof, allowing the cistern to be emptied). fixed the cistern by replacing worn parts - process completed with a minimum of fuss, bathroom left clean - altogether a competent and professional job!

Had a great service from Alex who sorted my very squeaky stairs. I've been searching for a carpenter for a while and couldn't find anyone. WeFix managed to send me Alex on the same day, which was fantastic. Transparent pricing and highly quality work. Alex was very professional. I'm very happy and would use again.

TLDR - avoid this company.

Note for company: I have not used "We Fix 24 Limited or another sub-standard company" as you keep noting in your threatening responses to some of the other negative reviews here.

I booked a WeFix engineer to diagnose and repair our boiler, but the visit felt more like a sales consultation than a repair appointment.

Within about 5 minutes of arriving, the engineer concluded the pump was likely faulty and said it “should be replaced.” They also pointed out a very small mark on the boiler and suggested it could be linked to a combustion leak, but also stated they couldn’t verify this because the boiler wouldn’t start.

Despite that, I was told they could replace the pump but couldn’t guarantee it would work and that it was “best” to replace the boiler. The majority of the appointment then seemed to be spent pricing up a replacement job (rather than troubleshooting), including discussing major invasive works (either ripping out the ceiling or floor to run new pipework). The quote given was £7,000 + VAT, and the engineer openly stated this included around a 30% markup on the boiler cost. I was also told that if anything else was found, it would be additional cost. All of this time was being charged to me.

When I declined, the engineer was polite but seemed surprised, then spent the next ~35 minutes typing up a report and reading it out, Again all of this time for paperwork was being charged to me, and I was charged around £300 for the appointment with nothing achieved except a ton of paper work and a ton of sales pitch.

What concerned me most was that as the engineer was leaving, they suddenly declared the boiler dangerous, placed a sticker on it, and had me sign documentation stating it shouldn’t be used (and by this time i was annoyed so i just signed anything to get them out of my house) - even though at the start of the visit they had said they couldn’t verify any combustion leak (and it was just their hunch) due to the boiler not firing.

Later that same evening, I got a second engineer out. They disagreed strongly with WeFix’s assessment, and found it laughable. They got to work immediately without spending hours trying to sell me a replacement boiler, they replaced the pump, carried out a full service, and had the boiler working normally again within 1.5 hours and charged me £400 including all parts!

Based on my experience, this visit from WeFix did not feel like a genuine attempt to repair the boiler, but rather an attempt to steer me into a costly replacement and major works. I’m sharing this so others know what to expect and can seek a second opinion if advised to replace their boiler.

I can’t recommend Tony highly enough. He was extremely diligent, understanding, and genuinely thoughtful throughout the whole job. His communication was excellent from start to finish clear, prompt, and reassuring, which made the whole process stress-free.

Tony worked quickly without cutting corners and was completely trustworthy, taking the time to explain what he was doing and why. It’s rare to find a plumber who combines such professionalism with real care for the customer. I wouldn’t hesitate to use him again or recommend him to others.
Kay

I am very pleased with the work Tony did on my boiler and bathroom. He was punctual, quick with the work, and bought additional parts that were needed to complete the work without me having to worry about getting them myself. Overall a very smooth and seamless experience.

Job was done professionally; Callum was friendly, focused on the job and got the plumbing jobs completed properly to our entire satisfaction

I was very impressed with the service I received from WeFix London.
From the moment I contacted the company they were highly efficient and professional, scheduling a same day appointment and arriving promptly.
The boiler engineer, Dean, was knowledgeable, experienced and tidy in his work.
I would definitely recommend WeFix London without hesitation.

Awful company. Go elsewhere, don’t use them.

For two hours' attendance, my bill was £924.6.
It was really cheap!

Came within 1 hour late on a weekend to fix a leak. A little pricey, but you get what you pay for. Paid once and fixed, not having to call out again and again. Also no additional costs. The guy that turned up with excellent, professional knowledge and exceptionally friendly. Would definitely recommend. They seem proud and happy to work for this company which is also a good indicator. Showed pride in his work.

I had a fantastic experience with Jack Penny. He was professional, punctual, and extremely knowledgeable. He diagnosed the issue quickly and explained everything clearly before starting the work. The job was done efficiently and to a high standard — no mess left behind, and everything works perfectly now

I had been in contact with a number of other companies trying to deal with drainage and boiler flue issues and they all either ignored my problems or tried to get someone else to solve it.

We fix listened to my issues, were pragmatic and went to fix the root cause of the problem.

Jack and Fabio were extremely professional and quick. Since the time of the call it took them 48 hours to replace the boiler and get us hot water back. They arrived on time and were very polite and thoughtful throughout the whole process. Would recommend to anybody.

There was a literal waterfall in my flat at 2am. Jack stopped it, fixed it, hoovered all the water out & moved all my clothes out. Honestly 10/10, first guys to call.

I cannot fault this company, got through to someone quickly at 3:00pm about a leaking pipe, by 4:40pm the plumber Jack P had been out and fixed the problem within the first hour as promised. Really helpful, polite guy and did a solid job. I will definitely be using this company again. No stress, straightforward, reliable, value for money, good communication throughout, solid service. They know what they’re doing.

Though the work was very very good ,things were not completely finished and to be honest there prices were very high.i would like to update and say ,as i emailed re the unfinished work this was rectified and now I am totally satisfied. With the work thank you.

I had an issue with my Pulsa Coil cylinder that no one else seemed able to fix, but Jack Penny from Wefix London managed to get it working perfectly. He was extremely knowledgeable and explained everything clearly throughout the repair. He left my property with lovely hot water and did a very professional job from start to finish. Thank you again to Jack and the Wefix London team for the excellent service!

The driving. At 6.45 am I was almost hit by a van along Avery Hill road. He was speeding and kept going. A dangerous person at the wheel. Hope you sack him.

The service was prompt and efficient in terms of booking. The plumber Jack was friendly and sorted the problem quickly and also cleaned up thoroughly afterwards. Will definitely use again.

From the initial phone call to the completion of the job. All the team were very friendly and efficient. The chap Harry that attended was very polite and professional identifying the fault (plumbing) and rectifying in good order.