Weight Watchers Reviews 2,973

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and engaging workshops, finding the guidance and resources invaluable for their journey. Many people are seeing positive results and appreciate the program's ability to teach balanced food choices and healthier options. However, some people were dissatisfied with the app, citing difficulties with navigation, logging food, and the removal of features like visible point values for individual food items. A few other people also felt that communication regarding program changes or appointments could be improved.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the app's ease of use for tracking... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being excellent,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its ease of use, versatility for... See more

Product

People report ambiguous experiences with the product. Many customers praise the program, stating it helps... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the inspiring virtual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

I enjoy my virtual meeting so much I…

I enjoy my virtual meeting so much I can see one anytime I want to I usually try to stick to my Thursday meeting and I don't see I have macular degeneration so I don't drive to the meetings thank you

17 May 2026
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Reply from Weight Watchers

We are so glad our virtual meetings provide such convenience and accessibility for you, especially with your macular degeneration. It's wonderful to hear you can attend your Thursday meetings easily.

Rated 1 out of 5 stars

Weight Watcher website is very misleading.

Weight Watcher website is very misleading They lock you into long term with false and misleading information. If you are over 65 do not sign up for their Med+ program. The charge is just for the membership and you have to pay extra for the medication whitch they do not tell you up front. The price of the medication is high enough without the high price of the membership once you are locked into it and you cannot afford the price they charge for meds. you are out of luck. You will be paying 3 times or more for the same thing others get on the regular plan. With the price of the membership and what they charge for meds you would be better off going anywhere else for they medication. They do not tell you until you are a member that you can't get medication through insurance if you have an advantage plan or medicare so do not sign up if you on these coverage. If you find you cannot afford it they just say too bad you signed up for it, they do not care about the person just the money like all other big corporations in this country. Word to the wise if you are retired do not sign up for Weight Watchers.

2 May 2026
Unprompted review
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Reply from Weight Watchers

We appreciate you sharing your detailed feedback regarding your experience with our program, especially concerning the Med+ offering and medication costs. We are truly sorry to hear that you feel misled and that the program did not meet your expectations, particularly with the financial aspects and insurance coverage information. We are reviewing your comments to improve how we communicate program details.

Rated 5 out of 5 stars

Fun and engaging live meetings

Fun and engaging live meetings. Tools to help guide you. App is excellent and easy to use with the conversations available to help you succeed

9 May 2026
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Reply from Weight Watchers

We're so glad you find the live meetings engaging and the app excellent and easy to use! We appreciate your positive feedback.

Rated 5 out of 5 stars

GLP - Kimmo amazing as well as Keli and Andrea

Workshops are amazing and recipes are so creative helping me eat variety with flavor. Med staff outstanding too.

17 May 2026
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Reply from Weight Watchers

We're so happy you find our workshops amazing and recipes creative! It's wonderful our medical staff is outstanding. Thanks for sharing!

Rated 3 out of 5 stars

Response time needs improvement, please

There is a delay in response that is a bit frustrating. Two days is a long time to wait. Our journey with WW continues through the weekend as well. If I submit a question on Friday I won’t get an answer until Tuesday. Please help me make that make sense. Either way, waiting 2 days is not acceptable. Explanations can be clearer and more detailed especially for people new to GLP1s. Thank you in advance for helping to correct this issue.

16 May 2026
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Reply from Weight Watchers

Thank you for sharing your feedback. We acknowledge your frustration regarding response times, especially over weekends, and the need for clearer GLP1 explanations. We are actively reviewing our communication processes to improve efficiency and clarity for all members.

Rated 5 out of 5 stars

Love the support and accountability……

Love the support and accountability… have maintained a weight loss of nearly 50 pounds… totally have Weight Watchers to thank.

17 May 2026
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Reply from Weight Watchers

We are thrilled to hear about your success and continued progress! Your dedication is truly inspiring.

Rated 3 out of 5 stars

I have been a weight watcher since…1996

I have been a weight watcher since 1996. I reached my goal back in 99 and then proceeded to gain a lot back since then I recently re-entered weight watchers in 2024 and reached my new goal in 2025. I am now on maintenance while a lot has changed it’s basically the same. I no longer go to the meetings, but I do login when I am on schedule. I am doing well.

17 May 2026
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Reply from Weight Watchers

We appreciate you sharing your long-term journey and recent success. It's wonderful to hear you've reached your new goal and are doing well with maintenance. We value your continued engagement.

Rated 3 out of 5 stars

I’m not getting full use of the plan…

I’m not getting full use of the plan and would prefer to be in the basic plan without the Metformin. It’s sad that I can’t switch back and being charged $74 a month and not being able to get the GLP or Nutritionist, I was counting on that. So in reality I’m paying so much more for a plan I can’t get full use of. When I sign up nothing is known as to what I can get and now I’m locked in on a plan that I don’t use to its fullest. Plus I’m on a fixed income now and I see no real benefit w/o the GLP-1 for me. I hope you reconsider.

17 May 2026
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Reply from Weight Watchers

Thank you for sharing your feedback. We understand your concerns about the plan not fully meeting your needs, especially regarding the GLP-1 and nutritionist access, and the financial impact. We are reviewing your situation and will explore options to address your experience.

Rated 5 out of 5 stars

In person meeting

I enjoy the meetings. I love the app.

17 May 2026
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Reply from Weight Watchers

We're glad you enjoy our meetings and app. Thank you for your feedback.

Rated 2 out of 5 stars

The new app is not good

The new app is not good. Everything is hidden not easy to find. I also don't like how the points are so high on everything. All you can eat is zero point food. That's not always easy and it gets very boring. Old weight watchers was better when it was no food off limits

17 May 2026
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Reply from Weight Watchers

We appreciate you sharing your concerns about the app and the points system. Your feedback on the zero-point foods and the program's changes is valuable to us.

Rated 5 out of 5 stars

I am a lifetime member since the 80’s…

I am a lifetime member since the 80’s this program works and the support is fabulous Also as a retired RN I appreciate how scientific the program is and it constantly adapts to new research

17 May 2026
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Reply from Weight Watchers

We are so happy to hear about your positive, long-standing experience with our program and support! We appreciate your kind words.

Rated 3 out of 5 stars

I dislike ALL of the GLP1 topics and…

I dislike ALL of the GLP1 topics and workshops! Why do you need so many? Even some of the other than Weeklies get addressing them. Let's talk more about healthy foods and habits. Bring in some lifetime/maintenance with leaders that practice what they preach! Too many coaches are way over goal. Not setting a good example of health and wellness.

17 May 2026
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Reply from Weight Watchers

Thank you for sharing your feedback. We acknowledge your concerns about the GLP1 topics and coach examples. We are actively reviewing our content and coaching standards to better support healthy habits and lifetime maintenance.

Rated 5 out of 5 stars

WWCamp 1974

I first encountered WW as an adolescent attending WW camp. I loved it. I needed that during that part of my life. I learned about eating healthy and lost weight for the first time. I used food as a self medicating behavior.
The founder of WW came on our last day.
Fast forward to 2026 .... the WW app is a wonderful tool. I love the workshops the best. I've always come back when I need to get myself on track again.
WW 🫶

17 May 2026
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Reply from Weight Watchers

We are so happy to hear about your long and positive journey with us, from your adolescent camp experience to using our app today. It's wonderful to know we've been a valuable tool for you. Thank you for sharing your inspiring story!

Rated 5 out of 5 stars

I love the in-depth information that…

I love the in-depth information that Keli S provides in her Science in Sweatpants meetings

17 May 2026
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Reply from Weight Watchers

We are so glad you appreciate the in-depth information provided in our meetings! Thank you for sharing your positive feedback.

Rated 1 out of 5 stars

I have attended weekly meetings for…

I have attended weekly meetings for many years. The location that they chose to move to is just horrible. It is located in the basement next to the sauna and locker rooms. It’s hot and muggy and totally unacceptable. I will continue to weigh in monthly but can no longer benefit from my group support. I am very discouraged and would not recommend weight watchers to anyone.

17 May 2026
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Reply from Weight Watchers

We appreciate you sharing your concerns about the new meeting location. We understand how important a comfortable environment is for group support. We are actively reviewing feedback regarding meeting venues to ensure a better experience for everyone.

Rated 3 out of 5 stars

Cannot attend meetings with the core…

Cannot attend meetings with the core membership. Very disappointed in that. All you are interested in is making MORE MONEY AND NOT HELPING PEOPLE. SHSME ON YOU AND YOUR ORGANIZATION

10 May 2026
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Reply from Weight Watchers

We appreciate you sharing your feedback. We are truly sorry to hear about your disappointment regarding meeting attendance. We are reviewing our policies to better serve everyone.

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