WelcomeTaxi Reviews 

276
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

We requested an English speaking driver for 8 hours in Belgium in June, 2026, to take us thru Brussels and go to outlying areas. Unfortunately, our driver spoke virtually no English (a word here or t... See more

Rated 5 out of 5 stars

We used Weclome Taxi for our travel during a recent trip to Italy. We were traveling with a large group of 10 so it was economical for us to pool our money for private transportation. Our driver was... See more

Company replied

Rated 5 out of 5 stars

My experience was very comfortable from start to finish. The communication was also seamless throughout. The driver arrived on time, was courteous and attentive, and spoke English. He also shared inte... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient respond and service. So far we only booked two private taxi services in Europe, one in Rotterdam and one in Nice. In both locations we needed a pick-up from airport and visiting... See more

Company replied

Company details

  1. Taxi service

Information provided by various external sources

WelcomeTaxi provides professional ground transportation with foreign language speaking drivers at lowest rates in different cities of the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(276)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service. Used them 4 times across moscow and sochi. Excellent drivers and punctual and acccurate. Thank you

16 February 2020
Unprompted review
Rated 5 out of 5 stars

An excellent service

An excellent service, the driver was very supportive and we had a good time, Organisation was perfect, even under 24h I could reach the manager via chat

31 January 2020
Unprompted review
Rated 1 out of 5 stars

Misrepresentation of vehicles for high prices

I requested an Airport transfer in Almaty Kazahstan and paid seven times more than a regular taxi cost there. I did not mind the price since I am an often international traveler and expected a high service, quality vehicle (which I have chosen in Welcome Taxi website) for the money I paid. Unfortunately, Welcome Taxi is far from quality and ethical services! They fast at charging you for the service however as soon as you contact them to report on undelivered services and quality and models of vehicle you ordered, they go silent. I was supposed to get Porsche Cayenne and instead I was offered a barely holding together Toyota sedan. The driver was as surprised as I was when I told him that I expected a luxury ride. It was not drivers fault but mismanagement and misrepresentation of Welcome Taxi company and I understand. Nicolas- aperantly a manager- was open to communication until I reported a bad and dissatisfied service; then he never responded to my messages any more. What kind of ethical business behavior is that? Anyway I am not planning to use Welcome Taxi anymore and do not recommend it ! Best Regards

29 January 2020
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Ellie,

I am very sorry that the vehicle model we provide you didn't meet your expectations. In fact, the vehicle images on our website are shown for illustrative purposes only and do not necessarily correspond to real vehicles available.

Sincerely yours,

Nicolas Khramov
CEO

Rated 2 out of 5 stars

I want to response to my Taxi driver…

I want to response to my Taxi driver (Toyota Prius) for what he complained, was about his business as a Taxi driver has went down compared to Uber.
The distance is about 46 miles from LAX to my home at Montclair, CA with 1 person + 1 light backpack and a 15 kg suitcase. It took about 1 hour drive, no traffic (on Saturday) and he charged me $141.00.
For Prius, the full tank of gas is about $35-$40 only and it can drive back and forth from LAX to Montclair for many times. This was over charge for $141.00 (I paid him without saying a word because I was so tired for a long travel). But I want to tell you, this is the reason why your Taxi driver keeps going down from day to day. (My taxi driver was an White Indian-Muslim still speaks English in an accent).

19 January 2020
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Ryan,

I am very sorry about your negative experience with a taxi company in California, US. However, I must mention that we have nothing in common with it, since we never worked in United States.

Best wishes,

Nicolas Khramov
CEO

Rated 1 out of 5 stars

the taxi arrived 1 hour late

the taxi arrived 1 hour late. there was no message from him when we arrived. We had to call him to know why he was not there. he said he would arrive in 20 minutes but in the end we waited 1 full hour. It is absolutely unacceptable.
once Inside he did not know where to go and had to check the address while he was Driving. it was not safe at all as he was looking at he phone while Driving.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Friendly, reliable. Great service, also in handling last minute change requests in an uncomplicated way. Highly recommended.

14 December 2019
Unprompted review
Rated 5 out of 5 stars

Safe, comfortable ride

The car services was responses to WhatsApp. The driver was on time and spoke excellent English. Highly recommend.

26 November 2019
Unprompted review
Rated 5 out of 5 stars

Perfect solution to pick up guests

Perfect solution to pick up guests. No risk to become a victim of the taxi driver scam at the airport. My guests felt a warm welcome in an inspiring city.

14 November 2019
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Hi Gea!

Thanks a lot for your time and dedication in writing this review. As always, on your service and waiting for new orders from you!

Best regards,

Nicolas Khramov
CEO

Rated 2 out of 5 stars

There was a change in the flight…

There was a change in the flight through no fault of my own,i promptly notified them of the change,was told there would be an adjustment to the fee.Then I was told there would be no adjustment.A!so,the driver was late,this was very inconvient as my phone does not work in Europe.very disappointing.

29 October 2019
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Jane,

Please accept my most sincere apologies for the inconvenience caused by the driver who arrived with delay. As a token of our regret, may I kindly ask you to accept a 20% discount for next ride with WelcomeTaxi? To obtain the discount coupon code, please contact me directly: nk@welcome.taxi.

Best regards,

Nicolas Khramov
General Manager

Rated 5 out of 5 stars

Great service

Great service. On time,excellent language skills.

23 October 2019
Unprompted review
WelcomeTaxi logo

Reply from WelcomeTaxi

Dear Erik,

Thank you very much for you review! Hope, we will have possibility to serve you again!

Nicolas Khramov
CEO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look