We requested an English speaking driver for 8 hours in Belgium in June, 2026, to take us thru Brussels and go to outlying areas. Unfortunately, our driver spoke virtually no English (a word here or t... See more
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We used Weclome Taxi for our travel during a recent trip to Italy. We were traveling with a large group of 10 so it was economical for us to pool our money for private transportation. Our driver was... See more
Company replied
My experience was very comfortable from start to finish. The communication was also seamless throughout. The driver arrived on time, was courteous and attentive, and spoke English. He also shared inte... See more
Company replied
Fast and efficient respond and service. So far we only booked two private taxi services in Europe, one in Rotterdam and one in Nice. In both locations we needed a pick-up from airport and visiting... See more
Company replied
Company details
Information provided by various external sources
WelcomeTaxi provides professional ground transportation with foreign language speaking drivers at lowest rates in different cities of the world.
Contact info
High Road 120A, East Finchley, N2 9ED, London, United Kingdom
- +44 20 3514 1116
- office@welcome.taxi
- welcome.taxi
4.5
Excellent
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Everything was excellent.
Everything was excellent.
I am very satisfied about your service.
29 September 2019
Unprompted review
Reply from WelcomeTaxi
Dear Hasan,
Thank you very much for your time and dedication in writing your feedback and review, we really appreciate it. Hope, we can serve you in the future, too.
Best regards,
Nicolas Khramov
CEO
Reserved trip home and confirmed when…bad server p
Reserved trip home and confirmed when landed and called told to late so why accept reservation
21 September 2019
Unprompted review
Reply from WelcomeTaxi
Dear kbk622 Kalin,
I am very sorry about your experience. Generally, here at WelcomeTaxi it is impossible that your booking is submitted and confirmed, and then rejected because it's "too late". May I kindly ask you to provide us with some order details (order number, and/or your email, travel date and city) so that we could understand, what exactly happen.
Please write me directly to my email address: nk@welcome.taxi.
Best regards,
Nicolas Khramov, CEO
Reply from WelcomeTaxi
Hi Roman,
Thank you very much for your feedback and review! Hope, we will see you again on board in Kyiv or in any other city where we work.
Best regards,
Nicolas Khramov, CEO
Prompt and Coureous taxi service
Prompt, on time pick up at origin. Courteous driver, very helpful in providing translation service at destination. Great ride.
5 September 2019
Unprompted review
Reply from WelcomeTaxi
Dear Shaun Huang,
Thank you very much for your feedback and review! I hope, we will have yet a possibility to serve you again in the future.
Best regards,
Nicolas Khramov
CEO
Reply from WelcomeTaxi
Dear Mr. Scripps,
Thank you very much for your feedback!
Nicolas Khramov
CEO
Excellent service!
30 August 2019
Unprompted review
Reply from WelcomeTaxi
Dear Ben,
Thank you for your feedback!
Nicolas Khramov
CEO
Reliable Company
Confortable car and a very pontual and professional driver. Very satisfied experience.
26 August 2019
Unprompted review
Reply from WelcomeTaxi
Dear Cristina,
Thank you very much for your time and dedication to write this review! Hope, we can serve you again in the future!
Yours sincerely,
Nicolas Khramov
CEO
The driver was waiting for us at the…
The driver was waiting for us at the end of the train platform in Moscow. He was very polite and a good driver.
Booking is very easy
14 August 2019
Unprompted review
Reply from WelcomeTaxi
Dear Caroline,
Thank you very much for your feedback and review, we highly appreciate it. Hope, we can serve you again in the future.
Yours sincerely,
Nicolas Khramov
CEO
Reply from WelcomeTaxi
Thank you for your review, Thomas! Hope to see you on board again!
Nicolas Khramov
CEO
Great service
Great service, great communication, great driver and great car.
18 July 2019
Unprompted review
Reply from WelcomeTaxi
Dear Joachim,
Thank you very much your review! Hope, you will return soon.
Best regards,
Nicolas Khramov
CEO
driver was there on time with a name…
driver was there on time with a name same, very polite, car assame as the description.
the only things that borowded us was the use of the cellular while driving. the reste perfect
3 July 2019
Unprompted review
Reply from WelcomeTaxi
Dear Linda,
Thank you very much for your feedback and your review. As for the phone use while driving, we additionally instructed the driver in question.
Hope to serve you again in the future!
Best regards,
Nicolas Khramov
CEO
Great service
Efficient pick up . Safe driver . Car could have been better. But got the job done
30 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear James,
Thank you for your feedback. We appreciate it very much, because it helps us to improve our service quality. May I kindly ask you to tell, what exactly was not so good with the car in question? Please write me directly at nk@welcome.taxi.
Yours sincerely,
Nicolas Khramov
CEO
Highly recommended
Great communication during booking process, then sent full detaila of the car and driver a few days before pick up. Driver arrived early, very helpful, clean car, and got ua to destination exactly when he said he would.
25 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Mr Davis and Mrs Tilson,
Thank you very much for your feedback and review. I hope, you will enjoy other rides with us, too - be it in Russia or in any other country where we are working.
Sincerely yours,
Nicolas Khramov
CEO
Nobody to pick us up at the airport
Arriving at Moscow Airport there was no chauffeur, with a name sign, waiting for us. Luckily there was a very friendly man from the taxi's at the airport that made some phone calls for us. Apparently the driver had problems with his car and another driver was sent to pick us up. This driver didn't speak English which made it difficult trying to explain ourselves to him.
In the end everything was fine and we got to our address, but I don't know what would've happened if we hadn't meet that man at the airport.
20 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Carmen,
I am very sorry about what happened to you in the airport. Unfortunately, some problems can occure sometimes even with a good car and good driver. We've sent you urgently another driver, and we beg yuor pardon for his absent English knowledge.
Hope, you still remain among our best customers.
Cordially,
Nicolas Khramov
CEO
Great ride from airport
Great ride from airport. Driver waiting for us with sign. Taxi very comfortable. Driver very helpful. Will certainly use again if need taxi!
20 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Barbara,
Thank you very much for your review and for a high rank given by you to our services. Hope, we will be able to serve you in the future, too!
Nicolas Khramov
CEO
I have used this service several times
I have used this service several times, they always arrive promptly and get you to your destination on time.
13 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Mr A Scott,
Thank you very much for your feedback and review! Hope, we will be able to serve you yet many times in the future.
Nicolas Khramov
CEO
Excellent service
Excellent service, our driver was very friendly and helpful.
11 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Sarah,
Thank you for your review! Hope to see you on board again!
Nicolas Khramov
CEO
Nicolas was very courteous
Nicolas was very courteous, patient, and generous with his time. He was thoughtful enough to have some much needed water available for me.
5 June 2019
Unprompted review
Reply from WelcomeTaxi
Dear Tara,
Thank you very much for your feedback and review! I hope, you will be able to enjoy our services many times in the future.
Best regards,
Nicolas Khramov
CEO
Very friendly and helpful.
26 May 2019
Unprompted review
Reply from WelcomeTaxi
Dear Arlene and Keith,
Thank you for your feedback! Hope to serve you again in the future.
Nicolas Khramov
CEO
Pick up service was on time and driver…
Pick up service was on time and driver is good
25 May 2019
Unprompted review
Reply from WelcomeTaxi
Dear Mr Wong,
Thank you very much for your feedback and review! We hope, you will choose WelcomeTaxi again when travelling to Moscow, Saint Petersburg, Kiev or any other city where our company is present.
Nicolas Khramov
CEO
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