Weldricks Pharmacy Reviews 83,689

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and efficient delivery. Many appreciate the ease of ordering and the helpfulness of the staff, especially for veterinary prescriptions and specialized medical needs. However, some people were dissatisfied with the order and product aspects. There are occasional reports of slow processing times, delayed deliveries, and issues with product descriptions or incorrect items being sent. A few customers also noted concerns regarding rising prices for certain medications.

What people talk about most

Order

Users describe ambiguous interactions with order. While some customers praise easy ordering, quick delivery,... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the quick... See more

Service

Clients share positive opinions on service, with many praising the prompt, reliable, and efficient service.... See more

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the competitive pricing, wide... See more

Price

People report positive experiences with price, often finding products competitively priced and significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience ordering dog cleaning solution from Weldricks. I will definitely order from them again. Having an 8 year old Labrador who has problems with her Ears, it has cost Thousands in... See more

Rated 5 out of 5 stars

Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box... See more

Rated 5 out of 5 stars

I regularly order Ibuprofen 500mg talets, as I cannot find any seller who does a better price for the 96 tablet packs, & that includes delivery charge! Delivery is very quick, within a day or two by... See more

Rated 5 out of 5 stars

We are very fortunate in Edenthorpe to have a very well run Weldricks chemist. Although constantly busy, they always have the time for you. Its a warm friendly atmosphere ,nothing is too m... See more


Company details

  1. Pharmacy
  2. Chemist
  3. Home Care Service
  4. Online Pharmacy
  5. Pregnancy care centre
  6. Veterinary Pharmacy

Written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect…

Easy to find the right product on website, fast delivery, well packed, no problems.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Good for Veterinary Prescriptions

I’ve been getting my dog's tablets from the pharmacy for a few months now. The prices are usually the lowest I can find for the tablets I need. I’ve never had any problems with the orders or the veterinary prescriptions.

2 December 2025
Unprompted review
Rated 2 out of 5 stars

I went into a local Weldrecks to…

I went into a local Weldrecks to dispose of a ‘sharps container’ issued by Weldrecks to a person who is now in a nursing home in London near relatives. I was informed that Weldrecks would not dispose of the items because they had no means of disposal. This was not true because they provide vaccinations at the branch and must dispose of sharps. This container was not mine and I was trying to dispose of it safely because it had been accidentally left at my home after a visit and the individual is now in a nursing home.A Weldrecks label was on the container. Surely Weldrecks have some responsibility to ensure drugs are disposed of safely.

9 December 2025
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Diane Williams,
Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our Pharmacy team return to work on Monday we will make a full and informed response back to you,
Yours Sincerely,
Sarah

Rated 1 out of 5 stars

Poor service

Received an order delivered message but I did not receive my order. Have emailed customer services twice with no response. Avoid.

1 December 2025
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Consumer,

Thank you for taking the time to leave your review. Please accept this message as an acknowledgement that I have noted your feedback. We will review your order details and come back to you with a full and informed response.

Thanks
Michael

Rated 5 out of 5 stars

Easy to find what I need

Easy to find what I need on the website. Since the NHS disallowed this essential med as a prescription, Weldricks have been a life saver.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Always on hand for any queries and quick to explain things.
Great service and medication sent out promptly

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people

Lovely people, been using them for a few years, never had any problems, my daughter has now started using them, very friendly helpful and polite

20 November 2025
Unprompted review
Rated 3 out of 5 stars

No one answers the telephone number provided

Trying to place an order, and have a simple question I need to ask before I order. A telephone number is shown on the website, making it seem they are reachable, but no one ever answers it, instead I am told to fill in a webform, which I have done. Now, instead of a simple question/answer, and me placing an order, I am sitting here waiting wondering if and when I will hear back from someone. Please don't show a telephone number if you are not intending to answer it (and please don't say we are very busy at this time - that's a stock answer that everyone says these days - at the very least have a queuing system so I can get in a queue and eventually get answered). Its not a great online experience.

UPDATE FOLLOWING YOUR RESPONSE: Firstly thank you for acknowledging my complaint and recognising the problem. Customer service is a key aspect in shopping experience, so your reply means a lot to me, and I do support family businesses and the potential challenges you may face. I also did eventually receive my order and everything turned out ok. On that basis I have changed my rating to 3 stars but would appreciate you looking into my feedback and putting a better solution in place for customers trying to phone during your busy periods so they can eventually speak to someone if they have a problem or query.

1 December 2025
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear J1234,

Thank you for taking the time to leave a review highlighting your disappointment at not being able to contact us prior to placing your order. I first must apologise to you unreservedly as I share your dismay at not being able to get through to speak to one of my advisors, we are a family-owned business that has been serving our local communities for almost 100 years and having an online presence since 1998.

What you experienced is below the standards of customer service, I have shared the details of your complaint with the line manager responsible for our customer service team, they also offer you their apologies and an assurance that they will review our telephone system logs to see if there were any issues when you tried to call, as we treat customer telephone calls with the highest priority. This issue has also been raised with our IT team and our telephone system provider to see if there were any systemic issues when you tried to call, as we treat customer telephone calls with the highest of priorities.

I do hope that you find my actions and explanation to be satisfactory and that you are prepared to give us another chance as we value all our customers.

Yours Sincerely
Allan

Rated 5 out of 5 stars

One happy customer......

Website is easy to find what you're looking for and place order. Arrived at allocated shop within couple of days. Well packaged. Great service. Happy customer, will definitely use them again.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Leave plenty of time for processing

As a first time customer I had underestimated how long it would take to check and approve a prescription -especially with a weekend in between. I rang them as I feared I would run out of medication for my cat. The customer service were very helpful and because I was so worried they moved my delivery to 24 hour for no extra charge. It arrived this morning. Big thanks to them for putting my mind at rest. Lesson learned - online shopping for meds is different from ordering clothes or food. All orders need to be checked thoroughly. I will bear that in mind next time. Great price and even better service.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

PERFECTION

Weldricks ALWAYS….fulfill their orders on time as specified in full. I would never buy from any other pharmacy

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Veterinary prescription

I needed a pharmacy who could dispense against a veterinary prescription. My regular vet pharmacy wanted £ hundreds for a 6 month supply of a specific medication, then I stumbled on Weldricks who supplied the same drug for under £17. Their prices are great and the customer service is excellent. Highly recommended.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Review !

I’m so pleased to have found Weldrick’s Pharmacy online.
I’ve ordered several vet prescription items recently, one item being a controlled drug and the process each time has been easy from start to finish.
The staff are helpful on the phone, their website is easy to use and the prices of drugs are very competitive.
What’s not to like ? 😀

13 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look