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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products for their perceived health benefits, such as improved energy levels, better sleep, and stronger hair and nails. Reviewers often find certain products, like the original Super Elixir and some hot chocolate mixes, to be pleasant tasting and easy to incorporate into their daily routines. The company is also praised for its reliable service, quick delivery, and responsive customer support when issues arise. However, a significant number of people were dissatisfied with the taste of many products, describing them as unpleasant, awful, or even like dishwater, leading to wasted purchases. The high price point is a common concern, with some feeling the products are overpriced and do not deliver on their promises. Additionally, some customers reported issues with subscriptions, unexpected charges, and products arriving damaged or with incomplete packaging.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the products as great, effective, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising products like the Super Elixir for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting issues such as... See more

Price

Users describe negative interactions with price, frequently labeling the product as expensive and overpriced,... See more

Subscription

People report negative experiences with subscriptions, with many expressing frustration over hidden... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more

Rated 3 out of 5 stars

I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more

Company replied

Rated 2 out of 5 stars

I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more

Company replied


Company details

  1. Vitamin & Supplements Shop

Written by the company

The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.


Contact info

3.2

Average

TrustScore 3 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have lost 20lbs since using this…

I have lost 20lbs since using this product.

12 December 2024
WelleCo logo

Reply from WelleCo

Hi Sue,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear you have been enjoying The Super Elixir and seeing the well deserved benefits.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist.

Rated 1 out of 5 stars

I have been taking this product and…

I have been taking this product and seen no different at all .
I also tried to email them twice to cancel my subscription and no one got back to me .

20 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Sophie,

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.

I am sorry to hear that The Super Elixir is not as you expected.

The Super Elixir is designed as a daily health supplement and we recommend taking this for 2-3 months to allow your body to adjust and see positive results to skin, hair, digestive health and overall vitality.

We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.

Stay welle,

Phoebe
WelleCo Customer Experience Specialist.

Rated 4 out of 5 stars

I ordered this based on it being gluten…

I ordered this based on it being gluten and dairy free as I am intolerant to wheat and dairy. Unfortunately it does have wheat in it. I took it once as I can sometimes take small amounts but left me instantly feeling sick and brought on a migraine. Why not cut out the allergies completely. It's a shame I wasted my money as the rest of the ingredients look good. It might have worked for me otherwise.

16 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Kay,

Thank-you for taking time to get in touch and for sharing your experience with us.

Under the recently updated FSANZ labelling requirements, we are required to call out any ingredient containing wheat even when classified gluten free.

The wheatgrass in The Super Elixir is derived from the young leaves rather than the grain, which contains the allergenic protein and is therefore gluten free by ingredient. Every batch of The Super Elixir is also tested for gluten to ensure it’s gluten free.

I can confirm that The Super Elixir is 100% gluten free and safe for those with intolerance or coeliac disease.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist.

Rated 3 out of 5 stars

Very bloated

I bought the super elixir blood orange and really like the flavour and felt some benefits. I felt increased energy which was great, however this product makes me incredibly bloated to the point where I can't take it if I am going out or to work that day. I also experienced diarrhoea so only take half the recommended dose. Such a shame as I really wanted to love this and feel the benefits. Probably won't buy it again.

3 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Elena,

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.

I am sorry to hear that The Super Elixir is not as you expected.

We understand that wellness looks different to everyone and that this blend may not work for you.

The Super Elixir does contain ingredients that moderate digestion and support overall gut health. For example, fructooligo-saccharides (FOS), has been included in the formulation for its prebiotic properties, meaning that it helps to feed the beneficial bacteria in our digestive system. However, FOS does have the potential to cause digestive symptoms such as bloating and gas in some individuals, particularly when first starting to consume, while your body adjusts to the supplement.

We would typically recommend halving the dose for the first 2-3 weeks to allow your body to adjust to your new supplementary regime.

We would love to offer you a refund and alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.

Stay welle,

Phoebe
WelleCo Customer Experience Specialist.

Rated 5 out of 5 stars

Fabulous product and best speedy …

Fabulous product and best speedy customer service 👌
Can't recommend enough.

13 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Louise,

Thank-you for taking time to get in touch and for sharing your experience with us.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist.

Rated 1 out of 5 stars

Don’t trust. Can’t cancel subscription.

Update:
Despite the Wellco reply seen below I am still awaiting a resolution to my experience mentioned here or a reply to 3 previous emails sent over the last week to customer services.

Experience:
Enjoyed the product but after attempting to delay my delivery, the request was ignored and I decided to try to cancel my subscription completely. Today I refused delivery from Royal Mail as I had attempted to cancel delivery last week. I had an email yesterday that Wellco were due to deliver today via Royal Mail.
There is absolutely no way to cancel my subscription and I have only been able to attempt to cancel the next 3 deliveries.
I am now 3 emails in and awaiting a response as the website does not allow me to cancel my subscription. This is not about caring for “middle class women of a certain age” but rather taking advantage and making them feel stressed and duped Very damaging for brand Elle. Questionable brand all around. Very happy to edit this review if I am proved wrong by excellent customer service here in.

2 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Helen,

Thank you for getting in touch.

While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.

I apologise you haven’t received a response yet. I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager

Rated 5 out of 5 stars

Excellent

Excellent product. I would highly recommend.

11 December 2024
WelleCo logo

Reply from WelleCo

Hi Gillian,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 5 out of 5 stars

Great Customer Service

I had had an issue using my points to place a single order and I emailed in and not only did Phoebe just advise me how to use the points, she had placed the order and had it shipped! Great service and quick response as always. Looking forward to trying some new products from the Wellco range.

1 December 2024
WelleCo logo

Reply from WelleCo

Hi there,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 1 out of 5 stars

Great products, but abysmal processing/shipping

Love the products (Super Greens & Evening Elixir), but I have placed 3 separate orders so far and have had delivery issues with each of them. Orders seem to take 10 days on average to ship after ordering. I had to contact customer service for my very first order and ask them to investigate and activate the process since the order had not been shipped after 10 days. Second order took 8 days to ship and third order has not arrived (it has been 10 days) and seems to be lost. I have contacted customer service each time and, to be fair, they are very friendly and useful. But I should not have to contact customer service three times in a row for each order. Too bad because I love the products but don’t think I will order again.

9 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Nat,

Thank you for getting in touch.

While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.

If you require any further assistance, please let us know.

We hope to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 2 out of 5 stars

Great product (Super Elixir) but…

Great product (Super Elixir) but impossible to get ahold of their customer service.
I am attempting to order my third batch and suddenly my address is no longer recognisable. I have sent 2 messages on their website, and 4 emails with no response. My original message was on the website in the middle of November with no response. I then emailed them directly and received a holding email from Kate, Customer Experience bot, advising they will be in contact within the next 24-48hours. I have emailed a further 3 times and have had no human contact at all (email sent 30th November). This is shockingly poor service. Is WelleCo in fear of making money?

14 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Helen,

Thank you for getting in touch.

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.

I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager

Rated 5 out of 5 stars

Very good

Very good

So far, so good. Definitely feel it making a difference. Very good customer service.

I recommend WelleCo products.

18 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Laura,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 3 out of 5 stars

Not enjoying Lime and pineapple

I’m enjoying the additional nutritional value of these products. The hot chocolate at night is awesome. The Lime and pineapple greens of a morning tastes awe full. I have to try another way to consume or cancel. It leaves me feel like vomiting when consuming.

4 December 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Christa,

Thank you for getting in touch.

We’re thrilled to hear about your positive experience with The Evening Elixir and are excited to continue supporting you on your beauty-through-wellness journey.

While we love to receive feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, appreciate you taking the time to provide us with your comments.

If you require any further assistance, please let us know.


Stay Welle,

Kate
Customer Experience Manager

Rated 1 out of 5 stars

Shifty customer non-experience

An update: You can see below that last posted 6 days ago and received a prompt reply here (because it's public, of course) saying that I should receive the answer to my question.
I haven't. If I've "accidentally" subscribed (I think the UK is/was taking steps to make this sharp practice of signing people up to a subscription without making that hugely clear), then I will have to cancel, as I'm not going to invest in a product with unknown nutritional info (a list of ingredients is the bare minimum, and not what I need to know) but I will post here, and on Instagram until I receive a reply from the "24-48" hour response team.
Given the vastly outweighing negative responses on here, I would be surprised to hear the customer team is too busy to reply.

28 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Amita,

We do sincerely apologise that you hadn't yet heard from one of our team members.

I can confirm that they have reached out and if you have not yet received this response, please do let me know. Please note that these responses can sometimes appear in your junk or spam folder.

Stay Welle,

Kate
Customer Experience Manager.

Rated 5 out of 5 stars

Excellent so far…

I wanted to leave a review because reading previous reviews almost put me off buying this product, but luckily I went ahead and bought it and am very happy. the taste is great - much better than any other green drink I've had (and that's quite a few). It's a drink I now look forward to in the morning. I had no problem with the purchase, the subscription and single purchase were very obvious. I chose subscription as it's cheaper. Delivery came on time as expected. As it's only been a week I can't say anything about results just yet. But ingredients are just what I was looking for and have been piecing together with all different supplements so it's nice to finally just have the one (mostly). I didn't even realise it contained probiotics which is an excellent added bonus.

17 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hey Emma,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 1 out of 5 stars

Think Before you Buy

I have been a subscriber with WelleCo for over 10 years. Like all these big companies, once they have grown, their customer service falls down and they cannot manage demand. If you email them, they take days to respond. This time my subscription is 2 weeks late. All I would say is think before you purchase as products are expensive and the experience has become very frustrating and disappointing.

12 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi there,

Thank you for getting in touch.

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do, however, sincerely appreciate you taking the time to provide us with your comments.

I would love to further resolve this matter for you and have reached out privately for some contact information.

Look forward to hearing from you.

Stay Welle,

Kate
Customer Experience Manager

Rated 4 out of 5 stars

I’ve certainly not found any problems…

I’ve certainly not found any problems with the service at all. I got a second delivery a bit quicker than I needed but have easily been able to delay my next delivery while I catch up. The taste is good, I don’t think I’m quite yet seeing the full effects but it’s early days and feeling positive with definite improvements in energy and skin.

12 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Joanna,

Thank you so much for taking the time share your feedback!

We’re thrilled to hear about your positive experience with WelleCo and our Customer Service Team. We are excited to continue supporting you on your beauty-through-wellness journey.

The Super Elixir is designed as a daily health supplement, and we recommend taking this for 2-3 months to allow your body to adjust and see positive results.

If you require any further assistance, please let us know.

Stay Welle,

Kate
Customer Experience Manager

Rated 5 out of 5 stars

Love it so far!

I'm 69, and I've been using WelleCo's The Super Elixir and The Skin Elixir for four days. I thought I felt a bit more energetic on the second day, but now I'm sure it is having an effect on me. I feel great. Not that I felt bad before, but I just feel better than I did. A lot better.

I noticed today, to my surprise, that my brain might be responding too. I do brain training every day, and I have been stuck in the same position for about 8 months. I play 15 games every day, covering vocabulary, language, focus, mental agility, problem solving etc. I am almost at the top of my cohort at the moment, and this morning I achieved a high score in two games, I improved in 11 games, I stayed the same in one game and I went slightly backwards in one game. I'm gob-smacked. I thought I'd reached the limit of my capabilities. Also, I don't feel as though I'm struggling. I feel clearer in my thinking.

This isn't even the best thing about it. I feel great, I feel like doing stuff, I don't feel lethargic - like I have to force myself to do what has to be done. I get up when I wake up and just get going, and I enjoy it.

The biggest surprise is that I started out on half the recommended dose of both products just in case they upset my tummy (which they didn't).

10 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Eileen,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 4 out of 5 stars

I just started the super elixir

I just started the super elixir (pineapple & lime flavor). Today is my 5th day taking it every morning with water. It has a good healthy taste. Not sure why others would say how horrible it tastes? I'm also a little worried from others reviews, that I'm somehow on a subscription which I did not choose. I wanted to just buy one to try it first. I'll have to double check that. I actually already feel more energy/less tired but need to give more time to see if other benefits occur. I will update review at end of month.

8 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hey Christine,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 4 out of 5 stars

I like this product

I like this product. I seem to have more energy, and it helps with puffiness from menopause. I think it tastes great. I get the lemon ginger flavor, and I look forward to drinking it every morning. The only issue is the price. It is expensive, but I am going to keep using it.

7 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Amy,

Thank you so much for taking the time to share your feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

Rated 5 out of 5 stars

I’m on month 4 of taking the super…

I’m on month 4 of taking the super elixir. Amazing product, tastes wonderful both the original flavour and lemon and ginger. What a boost of energy , sorted my hot flushes which are no longer, my hair is glossy and gorgeous, nails finally stopped braking . Brilliant and beautiful all in one solution for better health. App very easy to use , change of delivery date , additional orders, reward points system. Email ahead of preparing shipment , prompt delivery. Just brilliant. Best product I have tried in a long while .

5 November 2024
Unprompted review
WelleCo logo

Reply from WelleCo

Hey Sanya,

Thank you so much for taking the time to provide this great feedback!

We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.

Stay Welle,

Kate
Customer Experience Manager

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