Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more
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I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more
Company replied
I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more
Company replied
Company details
Written by the company
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Contact info
Australia
- welleco.co.uk
3.2
Average
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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DO NOT SIGN UP TO THIS
Be really careful when ordering this. I thought I was buying one tub of this and without warning, a second tub was ordered and more than £50 was deducted from my bank account. Apparently it is a subscription service! Very unclear and obviously designed to be deliberately unclear. I emailed the "customer service" team asking them to (at least) send me a different flavour. The lime and pineapple is honestly the most vile thing I have aver tasted. However, they wouldn't help, saying they had already sent it out. I have now cancelled the subscription (that i didn't want in the first place), and its £100 down the drain for 2 disgusting flavoured supplements.
1 November 2024
Unprompted review
Reply from WelleCo
Hi Leanne,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager
Have been taking it for two weeks and…
Have been taking it for two weeks and can feel the difference already , I do need to disguise the taste with juice, but overall a great product
28 October 2024
Unprompted review
Reply from WelleCo
Hey Chanelle,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
The product is good but not really…
The product is good but not really shown any difference but there again I am not taking it everyday religiously so it would be unfair to give it a proper review. The taste is not great so I mix mine with juice or squash so that works fine. The issue I have is the recurring monthly subscription hence why I’ve only scored 3 stars. When I decided to try it out I only ordered a months supply (well that’s what I thought) - I have tried to cancel online but the SMS code is not coming through. I’ve emailed so hopefully they will pick this up soon as appreciate the time difference. I have some left from my first batch and another I’ve not opened yet so yes just to be aware of the recurring subscription - it’s not cheap at £50.40 a pop
25 October 2024
Unprompted review
Reply from WelleCo
Hey Jen,
Here at WelleCo, we appreciate that every individual is unique and there are a variety of factors that can influence an individual's state of health, including how supplements can impact our body.
The Super Elixir is designed as a daily health supplement and we recommend taking this for 2-3 months to allow your body to adjust and see positive results to your digestive health.
I can see that our Team Member Patricia has responded to you in relation to your log in issue.
If you require any further assistance, please let us know.
Stay Welle,
Kate
Customer Experience Manager
I'm here as someone who was also terrified…
I'm here as someone who was also terrified from the reviews, and i had already bought the product. I have come to no longer trust Trust Pilot. You all must be getting fake products. I ordered mine directly from WelleCo. I just had my first glass today and what are people going on about?? Its actually delicious!! My thoughts: if you have terrible, high glucose, gluten, etc diet and you don't eat vegetables on a regular basis, your whole body chemistry is askew. I think the people in these reviews that find it "disgusting tasting" are generally super unhealthy and are looking to this 2 tablespoons to change that. Unfortuately, nothing can reverse the effects of a bad diet if you are still eating terribly! Hope this helps.. and to the WelleCo team - so far so great. First day, loved the taste and not sure if its placebo effect but i feel energetic and clear-headed! Thanks
12 October 2024
Unprompted review
Reply from WelleCo
Hey Shirin,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
Upsets my gut
I love the idea of what the super elixir is meant to do so I tried it. Unfortunately it makes me quite sick with a very bad gut. So I have half a jar gone to waste
9 October 2024
Unprompted review
Reply from WelleCo
Hey Stacey,
Thank you for providing us with your feedback!
The Super Elixir does contain ingredients that moderate digestion and support overall gut health. For example, fructooligo-saccharides (FOS), has been included in the formulation for its prebiotic properties, meaning that it helps to feed the beneficial bacteria in our digestive system.
However, FOS does have the potential to cause digestive symptoms such as bloating and gas in some individuals, particularly when first starting to consume, while your body adjusts to the supplement.
We would typically recommend halving the dose for the first 2-3 weeks to allow your body to adjust to your new supplementary regime.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, please reach out to our team via customerservice@welleco.com
Stay Welle,
Kate
Customer Experience Manager.
I just wanted to say fantastic customer…
I just wanted to say fantastic customer service from Jacqueline today and can’t wait to start my wellness journey with you.
7 October 2024
Unprompted review
Reply from WelleCo
Hey There!
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
Product did not work for me and I did…
Product did not work for me and I did not want another shipment. I got an email saying your autoship was sent and I tried to immediately cancel. They said it had already been processed and they could not cancel. I don’t believe they cannot cancel it. Terrible customer service.
3 October 2024
Unprompted review
Reply from WelleCo
Hey Lori,
Thank you for taking the time to provide us with these concerns.
We recently upgraded all our international warehouse facilities to be as efficient as possible. Meaning that unfortunately once an order is placed we are unable to make a cancellation request to this as it is automatically sent to the pick line.
We are however, more than happy to ensure a resolution for all such request is found. I can see that our Team Member Jacqueline did pass this information on and arrange for a full refund for you.
I hope you enjoy your gifted order and if you have any further questions, please let me know.
Stay Welle.
Kate
Customer Experience Manager.
Super Elixar - Feel Amazing
I have been taken this now for 6 weeks and feel amazing - I have lost weight and have more energy and my nails have never been longer in my life before. I understand people saying it tates disgusting which it does if you just drink it with water but i have it with some blackcurrent squash and it tastes fine. I have had loads of comments saying how well I look and will definately recommend this and will be continuing this - best thing ive tried in years.
30 September 2024
Unprompted review
Reply from WelleCo
Hey Claire,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
I was dubious but it tastes great!
I was dubious after all the negative reviews as most of these things also taste just plain awful. I like that you can buy small sample packs so I was able to try all the flavours . Blood Orange was definitely the taste for me, it was delicious!!! I can’t wait each morning to drink it and the evening Elixir is also yummy. It had still only been a few days so I don’t know yet health wise how good it is, but the product is definitely to my taste and I had no problems with the delivery …. I hope I get more spring in my step soon ! Thank you for being adventurous on the flavours - I love them!
18 September 2024
Unprompted review
Reply from WelleCo
Hey F,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
Be careful of repeat orders
This feels like a scam. I was sent a three month supply and then the following month was sent a one month supply that I didn't ask for. I wish I'd seen the email notification beforehand or I would have cancelled it.
Also, the 'stainless steel' drink bottle I bought with my first order started rusting in a single month of use. Poor quality and overpriced.
The product tastes okay but is too sweet for me.
I recommend that people do their research and shop around for other options.
18 September 2024
Unprompted review
Reply from WelleCo
Hey Anne,
Thank you for getting in touch!
Subscriptions allow you to receive your favorite WelleCo products regularly without having to reorder. You can choose the frequency of deliveries and enjoy savings on each order. Manage your subscription through your account on our website.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager.
Yummy evening ‘cacao’ Wellco Elixir
I’m really happy I decided to try the Wellco evening ‘cacao’ elixir, it’s addictive, I love it, I make it with hot oak milk & look forward each evening to a cup. Since I started with this product only a month ago, I’ve now ordered 3 containers of the evening elixir, makes me feel good, is good for you and super yummy.
12 September 2024
Unprompted review
Reply from WelleCo
Hey Lisa,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
Tastes like death
I had high hopes for the super elixir and the hot chocolate as both are marketed as ‘delicious’. The products may well work if you can stomach them, I had the hot chocolate last night and gagged at every mouthful. The super elixir this morning was just as hard to drink, I can only describe it as tasting like what I imagine death to taste like. Seriously dissapointed. Wish i had stuck to my capsule brand.
I’ve had stomach ache all day, not sure if it’s related. I’m going to give it another go tonight but I’m dreading it 😣. A waste of money I feel.
11 September 2024
Unprompted review
Reply from WelleCo
Hey Vicky,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager.
Great product, poor customer service
Great results with the Super greens elixir so far but very poor customer service. I have a subscription which was meant to be shipped 8 days ago. I was charged but the product never sent. I have sent a couple of messages enquiring but no response. Real shame as I would like to try more of their products but the poor customer service puts me off.
10 September 2024
Unprompted review
Reply from WelleCo
Hey Vicky,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.
I can see that this has now been resolved and a replacement order sent.
We do acknowledge that your ticket did take longer than our promoted 24-48 hours to be resolved and I do apologise for this.
If you require any further assistance, please don't hesitate to get back in touch!
Stay Welle,
Kate
Customer Experience Manager.
I've been drinking this for a month and…
I've been drinking this for a month and I now look exactly like Elle McPherson! Well Ok, that's a matter of opinion , but what I can say for certain is I have more energy, I sleep better and my skin looks brighter. I think this is giving me a little more va va voom. Look, yes the taste is utterly revolting but the rewards are worth it.The benefits are worth a moment of an unpleasant taste. I usually have a chaser (ginger shot) standing by to hide the taste. Just ordered my second batch. I had no problem with delivery.
9 September 2024
Unprompted review
Reply from WelleCo
Hey Johanna,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
Horrible customer support
Horrible customer support. I have been trying to get to them for the last five days. They took my money, didnt get a confirmation mail. I can’t login anymore to my account. All I get is generic AI mail response. They don’t answer to chat. Nothing. I have never been more dissapointed with a service. Don’t order from them. Feels like a scam.
27 August 2024
Unprompted review
Reply from WelleCo
Hey David,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Look forward to hearing from you.
Stay Welle,
Kate
Customer Experience Manager.
Add it to your smoothie and feel the benefits
Confident the powder contained amazing ingredients I bought it; on its own in water I found it undrinkable and I could not get past two sips. BUT added to my daily smoothie it was fine and I do think I felt the benefits
14 August 2024
Unprompted review
Reply from WelleCo
Hey Jody,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Super Elixir isn't as you expected.
The Super Elixir is a greens powder, with Barley Grass and Wheat Grass as one of the primary ingredients within the formulation, so therefore will have an underlying earthy taste.
Whilst we have customer's who definitely drink The Super Elixir on it's own or we recommend to also put into smoothies alongside Frozen Fruit, Vegetables and the Nourishing Protein.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Stay Welle,
Kate
Customer Experience Manager.
The worst tasting drinks I’ve ever had
The worst tasting drinks I’ve ever had. The tasteless elixir is so bad it’s hard to swallow and no one would describe the chocolate drink as delicious. You cannot stomach the taste. I emailed to cancel the subscription and I was ignored and the second payment was taken - what a surprise.
13 July 2024
Unprompted review
Reply from WelleCo
Hey Renee,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Evening Elixir isn't as you expected.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Stay Welle,
Kate
Customer Experience Manager.
No customer service even when you are a loyal customer !!
Emails sent in answered I am a loyal customer however my last order delivery time is the same as from Europe with no explanation very disappointing with a great product and no customer service maybe Elle needs to look at this Lynne !!!!!!
11 July 2024
Unprompted review
Reply from WelleCo
Hey Lynne,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Stay Welle,
Kate
Customer Experience Manager.
Bad taste and large half empty jar
Don't know how they can claim this is tasteless. It does have a taste which I dislike. Also, the jar is half empty when you open it - which makes it unnecessarily more inconvenient to carry with you (I travel often).
9 July 2024
Unprompted review
Reply from WelleCo
Hey Beatrice,
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Super Elixir isn't as you expected.
The Super Elixir is a greens powder, with Barley Grass and Wheat Grass as one of the primary ingredients within the formulation, so therefore will have an underlying earthy taste.
Whilst we have customer's who definitely drink The Super Elixir on it's own or we recommend to also put into smoothies alongside Frozen Fruit, Vegetables and the Nourishing Protein.
I would love to further resolve this matter for you and have reached out privately for some contact information.
Stay Welle,
Kate
Customer Experience Manager.
Surprisingly good taste, more energy, feel good
I’m really surprised at the bad reviews. I’ve been taking the super elixir for a month and the evening one on and off for a month. I have more energy, I sleep better and my skin is better.
They both taste great which was a real surprise for the green one.
Regarding what someone said on the price. I thought that too, but then compared prices per size and it’s about the same. Eg Rheal or SuperU green powders are £25 but 150g and Welleco is 300g and £50 with subscription ~ so the same price. Also the person that said the tub was half full, that’s true but the powder will weigh what is promised. Not great for the environment but not tricking you on the content.
4 July 2024
Unprompted review
Reply from WelleCo
Hey Shannon,
Thank you so much for taking the time to provide this great feedback!
I have now reached out privately as we would love to send some gifted sample products your way!
Stay Welle,
Kate
Customer Experience Manager
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