It's so annoying that you have to check in with both wellhub and the provider for a class. I wasn't able to check-in with wellhub one time and I either had to pay a fee or wait until the following m... See more
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So far, using this service for the last month or so, no complaints. When I started, I was hesitant because I already had another service set up, and change is always something that people don’t like t... See more
Company replied
Although my membership was basic, it allowed me access to so many different kinds of gyms and classes closest to home. It also included body massages twice a month.
Company replied
Lorenzo helped me very quickly and showed great active listening. He solved my problem efficiently. Highly recommended
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Company details
Written by the company
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Contact info
30 Irving Place, 8th Floor, 10003, New York, United States
- www.wellhub.com
- wellhub.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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It takes to long to get any support
I find it unacceptable that it can take up to 30 days for Wellhub to update the information registered by the company on the platform. I needed them to adjust my email so it would work on the platform, and so far it has already been 3 days with no update. The estimate that it can take up to a month is outrageous — it’s a simple adjustment to an email that is already registered, how can this take so long? In the meantime, I can’t use the platform because I get stuck at the very first step, where I need to complete the registration. When contacting support, they only say that it can take up to 30 days and then simply close the ticket. What a ridiculous business rule.
update: they responded my review but didn't contact me or provided any support
2 February 2026
Unprompted review
Reply from Wellhub
Hi Priscila, we hope you are well and thank you for your feedback!
We have sent you an email requesting some information so that we can analyze why you are unable to complete your registration. Please get back to us, and we will continue assisting you via email.
Best regards!
Availability
The facilities are located around all areas of my work.The access is open 24/7.The value for money is far greater than I thought.Just awesome
2 February 2026
Unprompted review
Reply from Wellhub
We’re thrilled to hear that, thank you! ✨ We're so glad the 24/7 access and location variety are working out for you. Thanks for the feedback and enjoy your workouts! 🤸🏋️♀️
So much stress, quit 3 days into the 7 day trial
So much stress, quit 3 days into the 7 day trial.
My work offered me Wellhub as a benefit. I carefully choreographed the ending of my Everyone Active @ Haslemere membership with the starting of my 7 day Well hub trial.
Instantly regretted it. The check-in process didn't work (exactly as I had been warned by staff and fellow gym-goers) and I had to be chaperoned to the changing room and gym to get through the QR code locks.
The Well Hub trial took me from a member of my local gym to a second class citizen.
Whatever Well Hub say, their tech just didn't work. It was a complete nightmare for me for the whole 3 days that I managed to stick with the 7 day trial before.
As of 02/2026 I cannot recommend,
3 February 2026
Unprompted review
Reply from Wellhub
Hi Tristan,
Thank you for sharing your feedback, and we are sincerely sorry for the stress you experienced during your trial.
The issues with QR codes and access usually occur when the Everyone Active account isn't fully synced with your Wellhub profile. To ensure a seamless experience there is a specific one-time setup required:
You need to complete the online induction on the Everyone Active app or website. Please log in using your Wellhub-associated email. If you haven't set a password yet, you can do so here: https://profile.everyoneactive.com/reset-password. Once the induction is complete, you should check in via the Wellhub app upon arrival and use your Everyone Active swipe card or app to clear the gates. This triggers the local system to recognize you as a full member.
Please write to us through our Help Center or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). We're here to support you!
It's great to have a subscription that…
It's great to have a subscription that is so well valued and actually usable. Great value too.
3 February 2026
Unprompted review
Reply from Wellhub
We’re so happy to hear that, Jo! Thank you for being part of the Wellhub community and for sharing your positive experience! ❤️
Tried to check in 3 times didn’t work
Tried to check in 3 times didn’t work. Support was unavailable so I opened a ticket and no one responded. 2 hours later I contacted support again and they did absolutely nothing.
Terrible service
3 February 2026
Unprompted review
Reply from Wellhub
Hi Amr,
We are truly sorry for the frustration caused by the check-in issues.
We have verified that you are already in contact with our support team. Our colleagues have forwarded a request to the technical team to investigate and resolve the issue. They will contact you with an update as soon as they have more information.
We appreciate your patience.
Not a wellness company
Gave them another chanceand they keep failing.
Their own rules are draconian.
The review applies to Ireland i am not sure what happening in other countries but their prices from the other reviews seems to be excessive.
I have been on and off wellhub forced to give them another opportunity.
Classes: I don't care i don't use it have no plan to use it so don't moan about it when you answer the review.
Apps: freemium apps don't care don't use it does not add any value to my need of use.
Online PT : they only have 2 don't care don't use it online PT will never work, actually they have only one the other one of ofcourse is YOGA.
So to the body of review.
In ireland its seems that "wellhub" is against adding functional gyms.
They keep adding any sort of dancing classes belly dance fit dance whatever. YOGA everywhere all sort of random S*** that only only a niche of people use.
I don't travel much pretty much need gym+ pool near the house and gym plus pool near work but the actual options are limited as they are against of adding gyms.
I referred like 4-6 places during my time with " gym pass wellhub" call your self whatever. Non of those were added or they don't even bother to report back. You have no buying power here so go away before pitching yourself re think your purpose. If you here to save workplace money go for it but remove that you care about the employees themselves.
I understand that you need to impress investors before planned IPO but you forgot what your actual goal and what problem you here to solve.
Your checking in hostage fee is ridiculous if someone pay extra he should be able to go classes if he wish you can keep forcing people to pay you ( you do you i don't care i don't use classes) but don't complain after.
Some of the 5 star reviews made by employees of your own companies which need to be reported to the trust pilot you guys are crooks.
We literally in ireland had to take the cost of wellness on our bank account because you don't want to add any gym only places with really low traffic that on normal day does not have any traffic.
Please evolve or just say thay here in ireland you can't deliver a real usable product.
30 January 2026
Unprompted review
Reply from Wellhub
Hello, Elad.
Thank you for sharing your feedback with us. We truly value your honesty, as it helps us identify where we can improve our services in Ireland. We understand your frustration regarding the gym and pool selection in your specific area. Our goal is to provide a comprehensive network, and we are actively working to expand our partnerships with functional gyms and facilities that include swimming pools to better meet the needs of all of our members.
Regarding your referrals, we apologize if you haven't received a status update. While a referral doesn’t guarantee a partnership, it is the primary way we grow our network. You can track any new additions directly in the app, and we encourage you to continue suggesting locations via the "Refer a Partner" section in your account settings. Regarding the "hostage fee" mentioned, we’d like to clarify that Wellhub does not charge for standard gym check-ins; however, some boutique studios may have their own late-cancellation or no-show policies for booked classes. If you feel you were charged in error, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) so we can investigate this for you.
Only makes sense if you stick to machines and off-peak hours
The real issue is that Wellhub pays gyms so poorly that members are effectively treated as second-tier customers. The business model is built on using Wellhub users to fill overcapacity, not to provide equal access.
In practice, this means no class bookings, no app access, and no guarantees. For popular activities like yoga or pilates, even in gyms where Wellhub members are technically allowed, it’s common to be removed from classes or limiting you to make room for the gym’s own paying members.
Wellhub only makes sense if you stick to machines and off-peak hours. If group classes are part of your training, the service simply doesn’t deliver real value.
27 January 2026
Unprompted review
Reply from Wellhub
Hi there, thank you for sharing your feedback. Our mission is to provide equal access to all of our partners, and we are truly sorry that your experience with class bookings has not reflected that.
We want to clarify that our agreements are designed to ensure Wellhub members have the same booking rights as direct members. Being removed from a confirmed class is not the standard we expect. Our support team has already reached out our partner directly to address this behavior and ensure our members are treated fairly.
While we work on this with them, we would be more than happy to help you find other great partners in your area that offer the yoga or pilates classes you’re looking for. We want to make sure you're getting the full value of your subscription and a seamless workout experience.
You can always follow up with us by sending a DM on Instagram (@wellhub) or X (@Wellhubhelp) — we're here to support you! 🏄♂️
Companies should not use Wellhub as a benefit for their employes
Companies should not use Wellhub as a benefit for their employes. What a terrible company. I got a membership through my work, and I paid an extra $140/month for their platinum membership to access more studios every month. BUT, they require you to check into their app for every class you take, otherwise you lose the entire $140 you put in unless you pay another $30 for the "missed class". The app is so buggy so that even if I tried to checkin half the time, it doesn't log properly. When I try to reach out to customer service, they're also super unhelpful and and has a lot of attitude. Overall shitty business, app, and customer service all around.
26 January 2026
Unprompted review
Reply from Wellhub
Hi There,
Thank you for your feedback. Our goal is to ensure a fair experience for everyone by keeping class availability accurate and preventing empty spots in high-demand sessions.
While some services charge immediate fees or deduct credits, Wellhub offers an alternative to keep the system balanced. You can restore your booking access at any time by paying the late cancellation fee. Even if you choose not to, you can still keep active with our walk-in partners and all our digital wellness apps until the end of the month.
We really value your feedback, please send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) so we can take a closer look at your case and help you get back on track.
We're here for you!
Constant price increases
Constant price hikes with zero transparency. Gympass is becoming a rip off.
Gympass used to be attractive because it was genuinely subsidised by employers. That is no longer the case. Prices keep going up across Starter and Silver tiers, yet there is no clear explanation of what extra value you are actually getting.
Emails talk vaguely about “more wellbeing options”, more gyms and private classes, but when you look at what is actually available on the lower tiers, nothing meaningful has changed. No clear list of added gyms. No clear breakdown of new classes. Just higher monthly costs.
At the current price point, Gympass is barely cheaper than going direct to gyms, despite being far more restrictive. Hiking prices without clearly outlining tangible improvements feels misleading and poor value.
If you are considering Gympass, do the maths carefully. What used to be a subsidised perk now feels like a subscription quietly creeping up in price without justification.
26 January 2026
Unprompted review
Reply from Wellhub
Hi there, thank you for sharing your feedback. We know that any price change is frustrating, and we appreciate you taking the time to share how this affects your experience.
Our goal is to keep Wellhub as the most versatile wellness benefit available. While direct gym memberships offer a single location, a Wellhub subscription is designed to provide access to thousands of gyms, studios, and wellness apps within one plan. These price adjustments allow us to continue adding top-tier partners and maintaining a platform that supports your entire wellbeing journey, not just fitness.
We hear you on the need for more transparency regarding these updates. You can always see the most up-to-date list of available gyms and apps in your area directly through the "Explore" tab in your app. Also, keep in mind you can refer a nearby partner directly in the app as well!
Please feel free to reach out to our Help Center (https://helpcenter.gympass.com/en-us) or DM us on Instagram (@wellhub) or X (@Wellhubhelp) if you'd like to address any of these concerns — we're here to help! 🏄♂️
Do not use this platform or trust the details on it
My Wellness business is fraudulently being advertised as a partner on this site under a variety of plans. I discovered this upon searching my business. I have no partner agreement with them. This is theft of my data, false advertising and misreprestation. I tried to email but there is no details. So take note, to whom it concerns, legal action will follow if my details Village Yoga /Village Wellness is not immediately removed from this platform. Do not trust this website/platform
24 January 2026
Unprompted review
Reply from Wellhub
Hello, Sinead! Thank you for bringing this to our attention; we definitely want to investigate this further.
Please rest assured that we do not add new partners to our platform without their explicit consent. If a partner is currently listed in our portfolio, it means a formal agreement was reached at some point during our onboarding process.
To help us look into the specifics of this case, our Partners Team is available to assist you directly through our Help Center. You can reach them by submitting a form here:
https://helpcenter.gympass.com/en-ie/contact?form-id=partners
They will be happy to look into this and provide a quick resolution!
Terrible customer service, terrible company
I pay hundreds of dollars a month for Wellhub, and I have never experienced customer service this bad. Their cancellation policy is absurdly punitive toward customers. You’re essentially not allowed to cancel even ONE class a month without being threatened with losing your ability to book classes for the entire month.
Because of this, I was forced to drive out during a snowstorm, sitting in 45 minutes of traffic just to go 3 miles, because canceling wasn’t an option. I finally arrive at the studio… and the instructor never shows up. The building is locked. No class. No explanation.
And somehow, according to Wellhub, this is my fault. They refused to let me take another class that day, despite the fact that I showed up on time in dangerous weather and the class literally did not happen. So if a customer cancels, you’re punished. If an instructor cancels (or doesn’t bother showing up at all), the customer is just out of luck.
Wellhub holds cancellations over customers’ heads but takes zero accountability when studios or instructors fail to deliver. For a company charging this much, the lack of fairness and basic customer care is shocking.
I do not recommend signing up for this service unless you enjoy paying a premium to be treated like you don’t matter.
16 January 2026
Unprompted review
Reply from Wellhub
Hi Lauren! Thank you so much for sharing this feedback with us. We sincerely apologize for the experience you had, and we completely agree that the balance of accountability is essential. Our policies are in place to keep the community running smoothly, but we believe they should never stand in the way of our users' safety.
While our team has already handled the immediate situation regarding this visit, we want to ensure your feedback about our policies and your support experience is fully heard. Our team attempted to contact you to discuss this in more detail, but we were unable to reach you.
If you ever have questions regarding our late cancellation or check-in process, we are always happy to help! Please reach out to us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you!
No longer recommend or want to use
When we first got this through work, you were allowed to miss one or two classes a month. I never did this frequently, but very very occasionally there were travel issues or illness that meant I was unable to cancel within the 12-hour period. I did always cancel the class to make the studio aware.
They have since changed the policy so that if you miss a class by accident, you are either locked out completely or required to pay a fine. When you’re on a £200-a-month plan so you can attend more classes regularly, this becomes a nightmare scenario. It punishes you for spending more, while providing no flexibility to cancel classes outside of the 12-hour window.
They keep making it more restrictive, and I am seriously considering cancelling. Ive gone from recommending it to people in the business to not.
11 January 2026
Unprompted review
Reply from Wellhub
Hi Emily,
Thank you for reaching out and sharing your thoughts with us. We truly hear your concerns.
These rules are in place to help us ensure fairness and keep class availability open for our entire community.
We'd like to clarify that the reactivation fee is meant to be a helpful option if you need to restore your booking access immediately. However, if you'd prefer not to pay it, you can still enjoy your plan at no extra cost by visiting our walk-in partners or using our wellness apps until the new month begins.
We really want to help you avoid this in the future, so we recommend double-checking the specific cancellation window for each partner and keeping your app notifications turned on.
If you’d like to discuss this further, please don't hesitate to contact us through our Help Center at https://helpcenter.gympass.com/en-gb/contact or via our social channels on Instagram @wellhub or X @wellhubhelp.
We're here to help!
Garbage
I get this free through my work. They advertise that you can sign up your spouse for $11.99 a month what they don’t tell you until after you subscribe is that that doesn’t include any of the gyms in your area there’s no phone number you can call to get a hold of somebody and you have to chat online for support. To add the subscription for my wife that would cover a gym in our town. it was three times the advertised price. These people are a scam.
8 January 2026
Unprompted review
Reply from Wellhub
Hi Jared! Thank you so much for sharing your feedback with us. We truly value your input.
We’d like to clarify that our plans are tiered to offer a wide variety of partners at different price points. However, if you feel options are limited in your specific area, you can actually refer your favorite local gyms directly through the app and our team will reach out to them!
We understand your frustration and want to make sure you're getting the most out of your plan. Please feel free to reach out to us on Instagram (@wellhub) or X (@wellhubhelp). We're here to help!
Reply from Wellhub
We love to hear it, Pat! Thanks for sharing your experience. We’re thrilled to hear that you’re enjoying the app and finding great value in your plan! ✨
I like all the options but you guys…
I like all the options but you guys have the worst system for check in. it it so stressful and only being able to check in to one gym a day sucks. OnePass was so much better where you just got a tag for things like crunch and had to reserve spots for class based. Wellhub is unfortunately the best of the worst options but your system is so flawed
27 December 2025
Unprompted review
Reply from Wellhub
Hi there! Thank you for taking the time to share your experience. We’re glad to hear you enjoy our variety of options, your feedback is super helpful in showing us where we can make that experience even better! Regarding the daily limit, all Wellhub plans (except the Digital plan) currently include one standard check-in per day.
If you’re having specific technical difficulties with the check-in system or if a location isn't validating your visit correctly, we definitely want to look into that for you. Our goal is to make your fitness journey as seamless as possible, and we’d appreciate the chance to investigate any flaws you've encountered.
If you’d like further help or want to share more details about the issues you’ve faced, please feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We’re here to help!
Awful cancellation policy
Your missed class policy is way too strict. Many of the gyms I’ve signed up for don’t train their employees so they have no idea how to check you in properly. 3 times I signed up for classes only to get to the studio and be informed the class I booked isn’t actually covered by Wellhub and I’d have to pay out of pocket.
27 December 2025
Unprompted review
Reply from Wellhub
Hi Greg! Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration you've experienced with class coverage and the check-in process at some of our partner studios. We want every visit to be seamless, and it's clear we missed the mark here. If a studio is unable to check you in or incorrectly informs you that a booked class isn't covered, our team can certainly investigate and look into reversing any unfair "no-show" marks on your account.
We will take your comments seriously and work with our partner relations team to address the check-in difficulties at the locations you mentioned. To help us resolve this for you and look into your specific account, please reach out to our support team directly, you can also DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we'll be happy to assist you!
They are scammers
They are at the level of a scammer - they charged me with no notice (no email about my upcoming debit), then after deleting my subscription (after 2 minutes from the charge), I texted customer service, and this lady tells me I don't have the right to a refund cause it was automatic. This is why companies deserve to fail, scammer level. incredible
29 December 2025
Unprompted review
Reply from Wellhub
Hi Martina! We are very sorry to hear about your experience. I would like to let you know that I’ve checked your case, and the agent you spoke with via chat has successfully requested a refund for your plan renewal, which has now been approved.
You should see the funds reflected in your account within 30 days, depending on your bank’s processing times.
Since you have already requested the cancellation of your plan, you won't see any further charges. We are here to help if you have any other questions!
Check in is easy
Check in is easy. Multiple clubs in my area are enrolled. Good monthly dues.
26 December 2025
Unprompted review
Reply from Wellhub
Hi John,
Thanks for the 5 stars!
We're thrilled to hear you're loving the easy check-in and the variety of clubs in your area. Thanks for being part of the Wellhub community.
Enjoy your workouts! 🤸🙌
Encouraging for physical fitness
Encouraging for physical fitness. Aides in offering some resolution.
28 December 2025
Unprompted review
Reply from Wellhub
Hi Robert,
So glad we can help you stay active and motivated! Thanks for the 4 stars and keep up the amazing effort! 😊🙌
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