Wellhub Reviews 4,394

I wish there were better ways to filter the facilities by exact location or activity. It would be good to have an option to get on waitlists for full classes.
Also the F45 Creekside has an incorrect address.

I love this service. I have really enjoyed being able to go to the gym, any gym for one amount. It's such a value

Love the price and flexibility with all the gyms we can go to.

Used to be really good but they've changed their policies - used to be you could miss a check/cancel late 2 times a month (on 3rd they'd block you from using the app), and then they changed it so you could only miss 1, and now most recent update I got is that from Feb 2026 onwards you can't miss any class you book into or you won't be able to book any classes for the rest of the month -- unless you pay an extra fee of course!!

It's insane to expect that everything will always go perfectly, and frankly extortionate. They keep talking about how they're trying to be 'fair' to others while implementing a policy that is not only wildly unfair but also under blatantly unnecessary premises - the classes I book into regularly have 20 or so extra spots open, can't recall a time my gym's classes were ever fully booked. I'm not preventing anyone from booking by once a month missing or 'late cancelling' a class. This is very obviously a money grab.

---- Edit (2)

LOL Okay, so first Wellhub gave a completely generic copy/paste response that basically confirmed what I said, that that their reasoning is so everyone can 'have a fair and equal chance to book'. When I pointed out that this is just confirming what I said above, they now put in the current comment.

So, let me explain why this is not fair or equal. But first, here's the summary:

Wellhub is doing a money-grab that includes almost certainly breaching Consumer Protection laws, acting in bad faith to the companies' who they signed up with prior to this late cancellation change, and which penalises Wellhub customers for a month (instead of being fair or equal) for someone else's possibly 'potential' ability to book for one day, which is incredibly unfair and unequal.

So - more detail:

1. Unfair to the companies that sign up for Wellhub -- When my company signed the contract with Wellhub, that meant that if employees did pay for Wellhub they could miss 1-2 classes a month without being blocked from booking. That's no longer the case, which means that the company is now paying/has paid the same cost for less features/flexibility than originally signed up for. And I personally wouldn't be asking HR to renew when contract renewal time comes around.

2. Unfair to those who signed up for yearly contracts -- If I buy a 1 year subscription, Wellhub should not be able to change such significant features/what I receive from that subscription to this extent. This is in fact so unfair it's at least tiptoeing and possibly outright crossing the line of the (in Ireland) Competition and Consumer Protection Commission rules (CCPC), which state that: a business must always provide digital content/services to you that works how the business said it would ...[and] matches any advertisement, information or trial version you have seen.

That is, if I or any other customers bought the one-year subscription when the 'information' or 'version' was that I get 2 cancellations per month, than this change means it no longer matches that, and so is in breach of CCPC. If they want to make this change, they need to provide a penalty-free cancellation/refund option for those who don't want to use it anymore, given the change.

To use a simile, it's like they get you to sign up for a yearly delivery subscription for 3 cakes a month and then reduce it to you getting only 1 cake a month, when you've already paid for the full year.

3. Unfair to all existing customers (incl. monthly) - they are saying that they won't let you 'late' cancel because you could potentially be taking up a space that others could use, to which I have to ask... Why is Wellhub putting the interest of me, a paying customer, below that of other (likely non-paying/non-Wellhub) people? This is the opposite of equal or fair, and is in fact wildly disproportionate. This policy means they're putting somebody else's 'potential' loss of not getting to book this one specific class for one day over my confirmed loss of not getting to book any of the classes I want for an entire month, despite me having paid for it!! That is so insanely unfair it's shocking. The entire point of a subscription is that you get preferential treatment, and here they are prioritising their non-customers (since most who would potentially book a class if you didn't aren't Wellhub customers anyway) and penalising you far far far more heavily than makes any sense.

Also, do feel free to copy from above if you'd like to use any of it to:
a) lodge a complaint with Wellhub
b) lodge a complaint with your local consumer protection board or
c) write your own review.

Edit 3: LOLOLOL Wellhub reported this review for defamatory content, but it's only defamatory if it isn't true! And I told no lies, so review's still here.

To Wellhub, if me telling the truth about your policies is so problematic, maybe the problem's with your policy.

Access to lifetime is a great perk

DO NOT GET WELLHUB! The app experience is incredibly frustrating. Checking in at the gym does nothing—you’re also required to geo-tag inside the app, which is not intuitive when you’ve already checked in at the front desk. If you don’t realize this, the app marks you as absent and locks your account until you pay a $25 fee to reactivate it.
So on top of paying hundreds of dollars a month, you’re charged for attending a class simply because the app didn’t register your location. And if it’s a glitch—which happens often—and you don’t catch it in the moment, customer service refuses to fix it unless you have a screenshot.
They claim it’s how they pay gyms, but every competitor manages to track attendance and pay studios without forcing users to geo-tag. It feels predatory and like they’re taking advantage of the fact that there aren’t many alternatives.
Awful user experience, terrible business practices, TOTAL SCAM!

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The response below doesn't solve the issue, it's just reinstating the process for check in. The issue IS the check in process that you all require, which is unnatural and designed so you have to pay multiple times per month ON TOP of what you pay for your monthly membership. You shouldn't have to check in at the front desk AND check in in the app. The check in at the gym should be a clear indicator you are there for your class, however your team has designed a product that makes it more complicated so people hopefully forget and you all can recoup more and more of people's hard earned money. I stand by everything I said in my original review.

Easy to use, amazing array of classes, it’s insane. Only downside which I quickly learned is you’ll be banned for the remainder of the month if you don’t click check in when taking a class, so definitely check in!!!!!

I have been quite disappointed with my experience. The website feels outdated and difficult to navigate. I was previously a member through my former employer, but though I have since left the company, I am still being charged — despite having no access to my account. It should not be this difficult to resolve.

The response time of up to three days is far too long, and getting in touch with someone has proven surprisingly challenging. I contacted my bank to block the payment, which they did, yet the charge appeared again the following month as a subscription. This really ought to be looked into.

Overall, I expect clearer communication and swifter support. If a person leaves a company, it is only reasonable that they should no longer be billed.

Scammers imo. happy to charge your card while making it next to impossible to cancel or downgrade. Zero customer support, just argumentative drones who play dumb even though I send them screenshots of proof of cancellation they keep copying and pasting ToC paragraphs pretending they don't understand me. Literally behaving like scammers. you cannot manage your account on a pc or laptop, you can only log in online only to be shown two download buttons for android and iPhone, wants the point in losing in online to see two download buttons? pathetic!

rubbish. please people save your money. after paying them and still not having access to the gym. wasted 40 minutes standing around waiting for the pin to work but to no avail. do not give them a penny of your money cause they dont deserve it. crap service. stayaway

I had been using a paid Wellhub subscription for the biggest part of a year and only been using it for my local pool. I went to use it one day in October and they said I could no longer use it on my subscription. I had renewed my October subscription based on being able to use it. I tried contacting Wellhub a couple of times to question this and to ask for a refund for my last subscription but they do not respond. I therefore do no recommend due to making changes and non existent customer service.

Frustrating experience and limited (none) customer service.

We signed up for Wellhub and had limited control over how our schedule is presented to their members. This caused new customers to show up for classes/services that were not available. When we asked about cancelling they said they can't remove us from Wellhub for 90 days (!!!). How does that makes sense? Just deleted us from your database.

Now it's been well over 90 days and we still have people coming in from Wellhub.

Don't waste your time or effort with Wellhub. Classpass is simpler and they'll send you more customers.

Edit because it looks like I can't reply directly. I went back and forth with your team ~ 6 months ago and you assured me we were being taken off of the platform. People are still showing up from Wellhub because you have yet to remove us.

Wellhub are absolutely useless and do not care about anything except you being billed. I have had issues being able to check in at the time I’d like to go for a few months now. I have been bounced around between the centre and Wellhub each saying it’s not their fault and today my gym refused me entry. I am paying £60 for 2 memberships and rely on the gym for my mental health. It’s absolutely appalling how I was humiliated today and how Wellhub so easily say ‘well it’s not us it’s their issue’ yet when the centre contacted them it sounds like the issue is the 2 systems talking to each other. Not only that, but the interim solution was for our names to be noted and for the centre to bill Wellhub and GUESS WHAT, Wellhub REJECTED the invoices despite us being members of Wellhub. You don’t look after your customers and I will be speaking to my company to look into going with a different provider as this months of you not providing any clarity.

I have experienced an extremely frustrating situation with WellHub. I attended my last three classes but I have received three separate emails telling me I have missed all three, and will not be allowed to book anymore this month. I informed WellHub that I checked in via their Ipad system on arrival which confirmed I was there, 'You have successfully checked in' as well as it being verified by the instructor when they call out the names. I informed WellHub via message and was met with an automated message each time. I will pass this on to my company as they pay for this health benefit and may need to re-consider using them.

I’ve had a generally positive experience — the platform offers a strong selection of fitness chains. However, I’ve noticed that memberships are canceled a day earlier than communicated, which can be frustrating.

Unfortunately, getting in touch with the customer support team is difficult, and they haven’t been very receptive when I’ve raised concerns. These issues feel fixable, especially with more responsive and customer-focused support.

This app is a scam, they claim themselves have a certain deal offer with the gym brand but it is a lie in reality and the gym says it never agrees to offer the classes to Wellhub app user, but Wellhub keep advertising this offer.
HR should avoid this corporate offer

exercise to have a benefit to use gym that the best part for me and best price. you save a lite money.

Great resource

The app is always down. Now I have lost access to my account and cannot login back. Using the credentials I have tried n number of times but displays 'something went wrong.' Iam helpless since theyve got no point of contact.

This has happened to me several times before. Now Im really fed up. I cannot even pause /cancel the payment due to the issue.