We Love Bathrooms Reviews 

4,306
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,533 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff, who make the ordering process easy and pleasant. Many appreciate the good quality and wide selection of products available, often finding exactly what they need. People often experienced prompt and well-communicated deliveries, with quick resolutions for initial issues. However, some customers also noted issues with delivery, including items arriving late, damaged, or incorrect. A few other people also felt that customer service was unhelpful in resolving these problems or other concerns, sometimes lacking clear communication.

What people talk about most

Product

People report ambiguous experiences with product quality and condition, with some customers praising the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting positive... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy online ordering and quick... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the quality of... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had ordered a bathroom suite that needed changing. Paul on customer service was first class and sorted everything out despite me causing some confusion! Had to ring up again and got the same level of... See more

Company replied

Rated 5 out of 5 stars

Steven was very helpful,polite and knowledgeable,the store was very clean and tidy,being open plan we were able to see all the items on display,which helped to make our choice of purchase much easier.... See more

Company replied

Rated 5 out of 5 stars

Good quality products. Bought the Old London vanity unit and sink, and 10mm shower wall panels, both excellent and cheaper than on other sites. Delivery service on time and had update notifications.... See more

Company replied

Rated 5 out of 5 stars

I had read some reviews of this company and was a bit worried as I’d already placed my order ! Thankfully transaction was easy and smooth . They were the only store that stocked the taps I needed a... See more

Company replied


Company details

  1. #105 of 113 best companies in Bathroom Supply Shop

Written by the company

Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related. Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home. And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time. At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection. So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms. We Love Bathrooms - Where Your Dream Bathroom Awaits!


Contact info

3.9

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(4,306)

1,499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great friendly service and understood…

Great friendly service and understood our vision.

6 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that you received great, friendly service and that our team took the time to understand your vision. We know that every bathroom project is unique, and helping customers bring their ideas to life is one of the most rewarding parts of what we do.

Taking the time to listen, understand your requirements, and offer the right advice is something we pride ourselves on, so it’s fantastic to know that you felt supported throughout the process. Creating your ideal bathroom starts with understanding exactly what you’re trying to achieve, and we’re thrilled that our team could help with that journey.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping turn your vision into reality!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful

6 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We're delighted to hear that you found our team extremely helpful. Providing friendly, knowledgeable, and reliable assistance is at the heart of what we do, so it's always wonderful to receive feedback like this.

Whether it's helping with product advice, answering questions, or assisting with an order, our goal is to make the entire experience as smooth and straightforward as possible. It's great to know that our team was able to provide the support you needed.

Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Great company

Cheapest price, fast delivery and super quality shower screen. Highly recommend

29 October 2025
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We’re absolutely delighted to hear that you found the best price with us and that your shower screen arrived quickly and met your expectations for quality. We work hard to combine competitive pricing with high-quality products, so it’s wonderful to know that we delivered on all three fronts for you.

It’s especially pleasing to hear that you’re happy with the quality of your shower screen. We know that customers want products that not only look great but are built to last, so feedback like yours is incredibly rewarding for the whole team.

Your recommendation means a great deal to us, and we’re thrilled that your experience was positive from start to finish. Reviews like this help reassure other customers that they can shop with confidence.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Very helpful and advice given very…

Very helpful and advice given very useful

5 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We’re delighted to hear that you found our team helpful and that the advice provided was useful. Choosing the right products for a bathroom project can sometimes be challenging, so we always aim to offer clear, knowledgeable guidance to help our customers make informed decisions with confidence.

It’s wonderful to know that the support you received made a positive difference to your experience. Our team takes great pride in sharing their knowledge and helping customers find the best solutions for their individual needs, so feedback like yours is greatly appreciated.

Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to assisting you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Very helpful salesman happy with…

Very helpful salesman happy with sale and hopefully product .Also a great price

5 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We’re delighted to hear that you found our salesman helpful and that you were happy with both the service you received and the price offered. Providing friendly, knowledgeable advice while helping customers find the right products at great value is exactly what we strive for.

It’s wonderful to know that your experience has left you feeling confident about your purchase. We’re sure you’ll be just as pleased with the product once it arrives and is installed, and we hope it proves to be the perfect addition to your project.

Great service and great prices are a combination we work hard to deliver every day, so it’s fantastic to hear that this was reflected in your experience.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

The service given is one of the best…

The service given is one of the best that I have experienced for a long time, the speed in which the order from dispatch to delivery took was exceptional.
Worth a good recommendation for service.

4 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We are absolutely delighted to hear that you consider our service to be among the best you have experienced in a long time. Comments like this are incredibly rewarding for our team, as we work hard to provide a smooth, efficient, and enjoyable experience for every customer.

It's wonderful to know that you were particularly impressed with the speed of the process from dispatch through to delivery. We understand how important it is for customers to receive their orders promptly, especially when working on home improvement projects, so we're thrilled that we exceeded your expectations.

Your recommendation means a great deal to us. There is no greater compliment than a customer who is happy to recommend our service to others, and we truly appreciate you taking the time to share your experience.

Thank you again for choosing We Love Bathrooms and for your kind words. We look forward to helping you again in the future and delivering the same high level of service whenever you need us!

Kind regards

Stuart
Customer Service

Rated 4 out of 5 stars

Quick delivery

Quick delivery , but x2 items missed off first delivery but came within two once I called

4 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you for your feedback! 🌟

We're delighted to hear that your order arrived quickly and that our team was able to resolve the missing items promptly once you got in touch with us.

We do apologise for the inconvenience caused by the two items not arriving with the initial delivery. Due to stock being held across different warehouse locations, we do occasionally have to split deliveries to ensure customers receive available items as quickly as possible. While we always aim to make this as clear as possible, we appreciate that it can sometimes cause confusion when everything doesn't arrive together.

We're pleased that after contacting us, the remaining items were quickly arranged and delivered within a couple of days, allowing you to continue with your project without too much delay.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your understanding and support, and we look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service

4 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that you were pleased with both our communication and the service you received. Keeping our customers informed and providing a smooth, hassle-free experience is something we place a great deal of importance on, so it’s fantastic to know that this was reflected in your experience with us.

Excellent communication can make all the difference when placing an order, and we’re pleased that our team was able to keep you updated and provide the level of service you expected. Feedback like yours is incredibly rewarding and means a great deal to everyone here.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Excellent really helpful service thank…

Excellent really helpful service thank you

4 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your lovely feedback! 🌟

We’re delighted to hear that you received excellent and helpful service from our team. Providing friendly, knowledgeable assistance is something we take great pride in, so it’s wonderful to know that we were able to make your experience a positive one.

Whether it's helping with product queries, placing an order, or providing support along the way, our goal is always to make the process as easy and stress-free as possible for our customers. Your kind words let us know that we're achieving exactly that.

Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 3 out of 5 stars

Disappointed when tiles arrived…

Disappointed when tiles arrived smashed. \Delayed the entire project - wasted the cost of a tiler that arrived on site, even though tiles were eventually replaced

1 March 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you for taking the time to share your feedback.

We are very sorry to hear that your tiles arrived damaged and appreciate how frustrating this must have been, particularly as it caused delays to your project and impacted your scheduled tiler. We completely understand the inconvenience and disappointment this would have caused.

Unfortunately, despite the care taken in packaging and handling, damages can occasionally occur whilst goods are in transit. While these situations are rare, they are an unavoidable risk when transporting fragile items such as tiles.

For this reason, we always recommend that customers receive and thoroughly inspect their goods as soon as possible after delivery and before arranging tradespeople to attend site. This allows any issues to be identified and resolved before installation work is due to commence.

We are pleased that we were able to arrange replacement tiles for you, but we sincerely apologise for the disruption and delay caused to your project. We understand that this was not the experience you had hoped for and appreciate your patience whilst the issue was resolved.

Thank you again for your feedback, and please accept our apologies for the inconvenience caused. We hope that despite this setback, you are now enjoying the finished result of your project.

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Excellent service

I called to place an order for a shower enclosure and tray so that I could check delivery. I spoke to Jude who was extremely helpful and assisted me with my order. Great service - thank you!

4 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that you received excellent service when placing your order for your shower enclosure and tray. We understand how important it is to have confidence in delivery arrangements before placing an order, so it’s great to know that Jude was able to provide the information and support you needed.

We’re especially pleased to hear your kind comments about Jude. Providing helpful, knowledgeable, and friendly assistance is something our team takes great pride in, and it’s fantastic to know that Jude made the ordering process smooth and straightforward for you. We’ll be sure to pass your feedback on, as we know it will be greatly appreciated.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and hope you’re delighted with your new shower enclosure and tray when they arrive!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

My mistake

My mistake , had to go out and missed delivery, but they rearranged with no problems.

3 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We’re delighted to hear that, although you unfortunately missed the original delivery, the rearrangement process was handled smoothly and without any issues. We understand that life can be busy and sometimes plans change unexpectedly, so we always do our best to make rescheduling as simple and stress-free as possible.

It’s great to know that everything was sorted quickly and that you were happy with the service you received. Providing flexible and helpful support when things don’t quite go to plan is something we always strive for.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new products!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Good service and delivery kept up to…

Good service and delivery kept up to date great with order

3 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We're delighted to hear that you were happy with both the service you received and the delivery updates throughout your order journey. We know how important it is to keep customers informed, so it's great to hear that the communication helped make the experience smooth and hassle-free.

It's also wonderful to know that everything went well with your order and that you were pleased with the overall service provided. Our team works hard to ensure every customer has a positive experience from ordering through to delivery, so your comments are greatly appreciated.

Thank you again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Wetroom shower screen

Great communication, quality of shower screen is excellent, easy ordering and very quick delivery. Great value for money. What more can you ask for. 5 Stars

3 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We’re absolutely delighted to hear that you were so pleased with your wetroom shower screen and your overall experience with us. It’s wonderful to know that you found the ordering process easy, the delivery quick, and our communication helpful throughout.

We’re especially pleased that you’re happy with the quality of the shower screen. We work hard to offer products that combine excellent quality with outstanding value for money, so it’s great to hear that the product lived up to your expectations.

Comments like “What more can you ask for” and a 5-star rating truly mean the world to us. Knowing that we’ve delivered on quality, service, value, and delivery is exactly what we strive for every day.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Easy ordering, good selection, keen prices

Ordering process really easy, excellent selection and really good prices. One of the items I ordered was unavailable, they emailed me with an alternative product and refunded the difference which is brilliant. Other online retailers often just say it's out of stock and leave you to it. The delivery came really early which was great, he took photos of the boxes as delivered and how they were loaded on the van too. Happy with the quality of the items received too, great store, will use again.

19 May 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for taking the time to leave such a wonderful and detailed review! 🌟

We're absolutely delighted to hear that you found the ordering process easy, enjoyed our wide product selection, and were pleased with our competitive prices. Making it simple for customers to find exactly what they need at great value is something we work hard to achieve, so it's fantastic to receive such positive feedback.

We're also pleased that when one of your items became unavailable, our team was able to offer a suitable alternative and promptly refund the price difference. We always try to provide practical solutions rather than leaving customers to start their search all over again, so it's great to know this approach was appreciated.

It's wonderful to hear that your delivery arrived earlier than expected and that the care taken by the delivery team, including photographing the items and how they were loaded, gave you added confidence and peace of mind. Attention to detail throughout the delivery process is incredibly important to us.

Most importantly, we're delighted that you're happy with the quality of the products you received. Knowing that everything met your expectations from ordering through to delivery and installation makes all our efforts worthwhile.

Thank you again for choosing We Love Bathrooms. We truly appreciate your support, your kind words, and your recommendation. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Very helpful and knowledgeable and…

Very helpful and knowledgeable and quick response

3 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind feedback! 🌟

We’re delighted to hear that you found our team helpful, knowledgeable, and responsive. Providing expert advice and prompt assistance is something we take great pride in, so it’s wonderful to know that our team was able to support you and answer your questions quickly and effectively.

We understand that choosing the right bathroom products can sometimes be challenging, and having access to knowledgeable staff who can provide guidance and reassurance can make all the difference. It’s fantastic to hear that this was reflected in your experience with us.

Thank you again for taking the time to share your feedback and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Best price I could find for the taps I…

Best price I could find for the taps I was looking for and arrived promptly.

18 May 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that we were able to offer the best price you could find for the taps you were looking for. We work hard to provide excellent value across our product range, so it’s fantastic to know that our pricing stood out during your search.

It’s equally great to hear that your order arrived promptly. We know how important quick and reliable delivery is, especially when you're working on a bathroom project, and we're pleased that everything arrived as expected.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and hope to assist you again with any future bathroom purchases!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

I am very pleased with the service and…

I am very pleased with the service and the delivery thank you

1 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your lovely feedback! 🌟

We’re delighted to hear that you are very pleased with both the service you received and the delivery of your order. Providing a smooth and positive experience from the moment an order is placed through to its arrival is something we always strive for, so it’s wonderful to know we met your expectations.

Our team works hard to deliver excellent customer service alongside reliable delivery, and feedback like yours makes it all worthwhile. Knowing that you were happy with your experience means a great deal to us.

Thank you again for choosing We Love Bathrooms and for taking the time to share your comments. We truly appreciate your support and hope to help you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Very good 👍

Good 👍 good good good good

3 June 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your feedback! 🌟👍

We’re delighted to hear that you had such a positive experience with us. Sometimes the simplest reviews say it best, and seeing so many "goods" certainly puts a smile on our faces! 😊

Our team works hard to provide great products, excellent value, and reliable service, so it’s wonderful to know that you were happy with your experience.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and hope to assist you again in the future!

Kind regards

Stuart
Customer Service

Rated 2 out of 5 stars

May look great - Doesn't last long.

The delivery was great, looks fab installed. Price attracted me to buying with these guys for a full new bathroom.

After 6 months I noticed a slight split in the bathroom cupboard. As time has gone on, its gone wider and more noticeable. I emailed to see if there was a guarantee, a straight swap would have been great. But no, apparently, this is my fault for getting it wet or having lack of ventilation to make it blow? It has a bowl sink not a dipped sink on the top, in front of an open window with also a ventilation system just to the right. It doesn't get wet as the water is inside a huge bowl sink!? But after 6 months - if their product is this cheap, easily damaged and won't even last a year, why would they sell it!? It's supposed to be designed for a bathroom!??? And then further have the cheek to say they will sell me another one for a bit cheaper!? Insulting. Wouldn't recommend the glossy cupboards. They don't last long!

2 June 2026
Unprompted review
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you for taking the time to share your feedback.

We are sorry to hear of your disappointment regarding the vanity unit and appreciate how frustrating it must be to experience an issue after installation, particularly when you were otherwise pleased with the appearance of the product and the delivery service.

Following our review of the photographs provided, the damage shown is consistent with moisture ingress causing the material to swell and split over time. Whilst we completely understand your comments regarding the bowl sink, window, and extractor fan, bathroom furniture is still exposed to varying levels of humidity and moisture during everyday use. For this reason, all of our furniture is supplied with a care and maintenance guide, which is included within the product packaging and outlines the importance of keeping the unit dry and ensuring appropriate ventilation.

We would also like to reassure you that we sell hundreds of these units every month. If there were an inherent design or manufacturing defect with this range, it would quickly become apparent through wider customer feedback and warranty claims. Fortunately, this is not something we have experienced with these products.

Whilst we appreciate that this is not the outcome you were hoping for, our assessment concluded that the issue was not caused by a manufacturing fault and therefore falls outside the scope of the product warranty. As a gesture of goodwill, we did offer a replacement unit at a reduced cost in an attempt to assist, although we understand that this was not the resolution you were seeking.

We are genuinely sorry that you have been left disappointed and thank you for sharing your experience. We value all customer feedback and wish you the very best with your bathroom going forward.

Kind regads

Stuart
Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look