We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jun 15, 2026

Thank you for your feedback. We’re sorry to hear that you were disappointed with the returns process.

We understand that arranging a return yourself may not be the experience you were expecting. However, we do try to make our returns policy as clear and transparent as possible before a purchase is made. Information advising that customers are responsible for arranging the return of unwanted items is displayed at multiple points throughout our website, including within our returns policy and on the product pages themselves.

Once a returns request is submitted, we provide a returns form and all the information required to help customers return their goods. Whilst we do not currently arrange collections for unwanted item returns, we appreciate that some customers would prefer this option and we value your feedback on the matter.

We are sorry that this aspect of our service did not meet your expectations and thank you for taking the time to share your experience. Customer feedback is important to us and helps us continually review and improve the service we provide.

Kind regards,

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 15, 2026

Thank you so much for your wonderful feedback! 🌟

We're delighted to hear that your transaction was easy and straightforward and that you found our website simple to navigate. We know that shopping online should be a smooth and hassle-free experience, so we've worked hard to make it easy for customers to browse products, find the information they need, and complete their purchases with confidence.

It's great to know that our website helped make the process straightforward for you. Clear product information, easy navigation, and a simple checkout experience are all things we continuously strive to improve, so feedback like yours is greatly appreciated.

Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 15, 2026

Thank you so much for your lovely feedback! 🌟

We're delighted to hear that you found the ordering process very easy and that you were pleased with the delivery service too. We believe that shopping for bathroom products should be simple, convenient, and stress-free, so it's fantastic to know that your experience reflected exactly that.

Our team works hard to ensure that customers can quickly find what they're looking for, place their orders with ease, and receive their goods promptly, so it's always rewarding to hear when we've delivered on those expectations.

Thank you for taking the time to share your experience and for choosing We Love Bathrooms. Your support is greatly appreciated, and we look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jun 15, 2026

Thank you for your feedback. We are sorry to hear that you are unhappy with your experience and appreciate the opportunity to respond.

Firstly, we apologise for the frustration caused throughout the returns process. We understand that this has been disappointing for you.

However, we would like to clarify that our returns policy openly advises customers that returned goods should be packaged appropriately and that suitable insurance should be obtained when arranging a return. This information is provided because once goods are returned to us, they must be in a condition that allows them to be resold. Unfortunately, where packaging has been damaged in transit back to us, the product is often rendered unsaleable, even if the item itself appears unaffected.

In this instance, the damage occurred whilst the goods were in the possession of the courier you selected to return the item. Whilst we appreciate your frustration with the courier's decision not to compensate you, we cannot be held responsible for damage caused by a third-party carrier during transit back to our warehouse. Any claim relating to damage sustained whilst being returned would need to be pursued with the courier responsible for transporting the goods.

With regard to response times, we always aim to reply to customers as quickly as possible. Our emails are handled in the order they are received to ensure fairness to all customers awaiting assistance. We appreciate that this may not always be as fast as customers would like during busy periods, and we apologise if this caused any additional frustration.

Regarding the refund that has been approved, if you have not yet received this, we would encourage you to contact our customer service team with your order details so that we can investigate the status of the payment and ensure it has been processed correctly.

We are sorry that on this occasion we were unable to provide the experience you expected and thank you for taking the time to share your feedback.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 15, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that when you accidentally ordered the wrong colour handles, our team was able to help get everything sorted out quickly and easily for you.

Mistakes can happen when placing an order, and we understand how frustrating that can be. That's why we always aim to make it as simple as possible for customers to get in touch with us and receive the assistance they need. We're pleased that you found our team easy to contact and that the issue was resolved promptly.

Providing helpful, efficient customer service is something we take great pride in, so it's wonderful to know that we were able to turn what could have been a stressful situation into a positive experience.

Thank you again for taking the time to share your feedback and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your finished project!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 12, 2026

Thank you so much for your fantastic feedback! 🌟

We’re delighted to hear that Kerri provided such efficient, patient, and helpful service. Taking the time to answer questions thoroughly and ensuring customers have all the information they need is something we pride ourselves on, so it’s wonderful to know that Kerri delivered exactly that.

It’s especially pleasing to hear that she was able to find you a better price while still ensuring your order arrived on the day you needed it. Going the extra mile to help our customers get the best value and service possible is what we strive for every day, and feedback like yours lets us know we’re getting it right.

We’ll be sure to pass your kind comments on to Kerri, who will be thrilled to know that her efforts made such a positive difference to your experience.

Thank you again for taking the time to leave your review and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that you received great customer service and that our team was able to provide the support and assistance you needed. We believe that great service starts with listening to our customers, understanding their requirements, and offering helpful advice every step of the way.

It’s especially pleasing to hear that you found our staff knowledgeable and happy to assist. Our team takes great pride in helping customers find the right products and solutions, and we always aim to make the process as smooth, friendly, and stress-free as possible.

Feedback like yours is incredibly rewarding because it reflects exactly the experience we strive to deliver every day. Knowing that our team made a positive impression means a great deal to all of us.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your incredible feedback! 🌟

We’re absolutely delighted to hear that you had such a positive experience with us and that you consider our customer service to be second to none. Comments like these mean a tremendous amount to our entire team, as we work hard every day to provide the highest level of service possible.

It's especially rewarding to know that you would recommend us to others and that we've earned your trust for future purchases. There is no greater compliment than a customer choosing to return to us time and time again, and we are truly grateful for your confidence in our business.

From offering great products and competitive prices to providing helpful support and a smooth ordering experience, our goal is always to exceed expectations. Knowing that we achieved that for you is fantastic to hear.

Thank you again for taking the time to leave such a wonderful review and for choosing We Love Bathrooms. We genuinely appreciate your support and look forward to serving you again for many years to come!

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your fantastic review! 🌟

We’re absolutely delighted to hear that you were so pleased with your bathroom suite. There’s nothing better than receiving an order and finding that it not only matches your expectations but exceeds them, especially when it represents such great value for money.

We work hard to offer high-quality bathroom products at competitive prices, so it’s wonderful to hear that you were pleasantly surprised by the quality and appearance of the suite you received. We believe that customers shouldn’t have to compromise on quality to get a great deal, and it’s fantastic to know that your experience reflected exactly that.

Your comments about receiving exactly what you ordered are particularly appreciated. We know how important it is for customers to shop with confidence, and we strive to ensure that our product descriptions, images, and specifications accurately represent what arrives at your door.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We’re thrilled to have such a happy customer and hope you enjoy your new bathroom suite for many years to come!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your fantastic review! 🌟

We’re absolutely delighted to hear about your positive experiences with our customer service team. It's especially rewarding to know that we were able to assist you on more than one occasion and provide the same high level of service each time.

Whether it was helping you amend your order or resolving the issue with the incorrect item, our team is always committed to finding the best solution for our customers as quickly and efficiently as possible. We're particularly grateful for your honesty in acknowledging that the second issue was reported some time after delivery, and we're pleased that we were still able to assist and leave you with a positive impression.

Providing excellent customer service isn't just about when things go perfectly—it's about being there to help when customers need us, and we're thrilled to hear that our team delivered on that promise.

Your comments about recommending us to others and having no hesitation in using us again are the highest compliments we could receive, and they truly mean a great deal to everyone here at We Love Bathrooms.

Thank you once again for your kind words, your support, and for taking the time to share your experience. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your wonderful review! 🌟

We’re delighted to hear that you were pleased with our service, competitive pricing, and the overall ordering experience. Making it easy for customers to find what they need, place their order, and receive it quickly is something we work hard to achieve, so it’s fantastic to know that this was reflected in your experience.

We’re sorry that one of the items arrived damaged. Unfortunately, despite the care taken in packaging and transportation, occasional transit damage can occur. However, we’re pleased to hear that our team was able to arrange a replacement immediately and resolve the issue quickly for you.

It’s especially rewarding to hear your comments about our communication. Keeping customers informed and providing prompt support when needed is something we take great pride in, and we’re thrilled that this helped make your experience a positive one.

Thank you again for taking the time to share your feedback. Knowing that you would happily use We Love Bathrooms again means a great deal to us. We truly appreciate your support and look forward to helping you with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your thoughtful feedback! 🌟

We’re delighted to hear that you’ve had a positive experience with us so far. It’s great to know that you found our product range well-stocked and that our team was able to provide knowledgeable, friendly, and helpful support when you needed it.

We pride ourselves on offering not only a wide selection of quality products but also a customer service team that is always happy to assist with queries, provide advice, and help resolve any issues quickly and efficiently. It’s wonderful to hear that this has been reflected in your experience.

We also appreciate your honesty in noting that your order has not yet arrived, so you’re unable to comment on the delivery aspect at this stage. We hope the remainder of your experience is just as positive and that your order arrives promptly and exactly as expected.

Thank you again for choosing We Love Bathrooms and for taking the time to share your feedback. We truly appreciate your support and look forward to completing your order and exceeding your expectations!

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jun 11, 2026

Thank you so much for your wonderful feedback! 🌟

We’re delighted to hear that you received great customer service and that our team was able to provide the support and assistance you needed. We believe that great service starts with listening to our customers, understanding their requirements, and offering helpful advice every step of the way.

It’s especially pleasing to hear that you found our staff knowledgeable and happy to assist. Our team takes great pride in helping customers find the right products and solutions, and we always aim to make the process as smooth, friendly, and stress-free as possible.

Feedback like yours is incredibly rewarding because it reflects exactly the experience we strive to deliver every day. Knowing that our team made a positive impression means a great deal to all of us.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 10, 2026

Thank you for your feedback.

We are sorry to hear that your shower tray arrived damaged. Unfortunately, despite the care taken in packaging and transportation, items can occasionally sustain damage whilst in transit.

We note that the goods were in your possession for four days before the damage was reported to us. However, as soon as we were notified of the issue, our team acted quickly to arrange a replacement for you. The replacement order has been processed and should be with you within the next few days.

We sincerely apologise for the inconvenience caused and appreciate your patience whilst we resolve the matter. We are confident that your replacement shower tray will arrive safely and allow your project to proceed as planned.

Thank you for choosing We Love Bathrooms, and we appreciate the opportunity to put things right.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 10, 2026

Thank you so much for your wonderful feedback! 🌟

We're delighted to hear that you found our staff helpful and that, despite receiving a damaged item, the issue was resolved quickly and efficiently.

Whilst we're sorry that one of your items arrived damaged, unfortunately, occasional transit damage can happen despite our best efforts with packaging and handling. We're pleased to hear that reporting the issue through our online system was straightforward and that our team was able to arrange the collection and replacement promptly.

Providing a hassle-free resolution when things don't go quite to plan is something we take very seriously, so it's fantastic to know that the replacement process was completed within just a few days and that you were happy with the service you received.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 10, 2026

Thank you for your review.

I am sorry to hear that you are unhappy with the outcome of your return request. Having reviewed the matter, I would like to clarify our position.

Our returns policy is clearly stated on our website, including on the product page from which your order was placed. We are happy to provide refunds for returned goods provided they are received back in good order, in a resalable condition, and in their original packaging.

Unfortunately, upon inspection of the returned bath, it was found to have sustained damage. The inspection identified scratches, dirt, and marking to the product which rendered it unsuitable for resale. As you would quite rightly expect not to receive a new bath in this condition yourself, we are equally unable to accept damaged goods back into stock and issue a refund against them.

We appreciate that you believe the damage may have occurred during transit. However, as the return was arranged and transported by your own chosen haulier, responsibility for the goods remained with that carrier until they were delivered back to our warehouse. For this reason, any claim relating to transit damage would need to be pursued directly with the haulier who handled the return shipment.

We understand this is not the outcome you were hoping for and appreciate your disappointment. However, the decision to refuse the refund was based solely on the condition of the goods received back and in accordance with the returns terms that were available prior to purchase and return.

Kind regards,

Stuart
Customer Services
We Love Bathrooms

Reply from We Love Bathrooms

Updated Jun 10, 2026

Thank you for your review. If yourself and NIcki would like to email feedback@welove.co.uk then We will certainly review this for you

We are sorry to hear that you remain dissatisfied with the outcome of your return.

As previously advised, our returns policy is clearly stated on our website prior to purchase and explains that returned goods must be received back in a resalable condition and in their original packaging in order for a refund to be authorised.

Whilst we appreciate that you arranged and paid for the return of the bath, unfortunately upon arrival at our warehouse the item was found to have sustained damage. As a result, it was no longer in a condition that would allow it to be resold as a new product. For this reason, we were unable to authorise a refund.

We understand that you obtained photographs from your courier showing the item prior to transit. However, as the return shipment was arranged through your chosen carrier, any claim relating to damage occurring during the return journey would need to be raised directly with the courier responsible for transporting the goods.

With regard to your comments about communication, we apologise if you feel your concerns were not addressed promptly. The matter was reviewed and responded to in line with our returns process, although we appreciate that this was not the resolution you were seeking.

We regret that we have been unable to reach a more satisfactory outcome on this occasion and are sorry that your experience has left you with a negative impression of our company.

Kind regards,

Stuart
Customer Services
We Love Bathrooms

Reply from We Love Bathrooms

Jun 9, 2026

Thank you for your kind feedback! We're delighted to hear that you found the ordering process so easy and straightforward. We work hard to make the experience as smooth and convenient as possible, so it's wonderful to know we achieved that for you. We truly appreciate your support and look forward to serving you again soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 9, 2026

Thank you so much for taking the time to leave such a thoughtful and detailed review. 🌟

Firstly, we'd like to apologise for the delay in the original delivery. We completely understand how concerning this must have been, especially given the impact it was having on your holiday-let business and the pressure of having guests due to arrive.

That said, we're delighted to hear that Sarah and the team were able to step in, understand the urgency of the situation, and help get everything back on track. Sarah will be thrilled to read your comments, and we'll make sure your kind words are passed on to her. Providing practical solutions and supporting our customers when challenges arise is something we take great pride in.

We're especially pleased that the shower screen door arrived as promised, was fitted in time, and allowed everything to be ready for your guests' arrival. We can only imagine the relief of seeing that delivery arrive after such a stressful wait!

Whilst we're sorry that the initial delivery timeframe was not met, it's incredibly rewarding to hear that the way the situation was handled restored your confidence and resulted in a positive outcome. Your recognition of the team's efforts and your generous comments about our customer service genuinely mean a great deal to us.

Thank you again for choosing We Love Bathrooms, for your patience throughout the process, and for giving credit where it's due. We truly appreciate your support and wish you every success with your holiday-let business. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jun 9, 2026

Thank you so much for your feedback! 🌟

We're delighted to hear that you found the whole experience easy and straightforward. That's exactly what we aim for – making it simple for our customers to find the products they need, place their orders with confidence, and enjoy a hassle-free experience from start to finish.

Whether you're undertaking a full bathroom renovation or simply replacing a single item, we believe the ordering process should be smooth, clear, and stress-free, so it's wonderful to know that was your experience with us.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service