We Love Keys Reviews 

102
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Prompt service. Ordered Friday, received Tuesday morning. Paid for Royal Mail signed for/tracked which recommend although email received Tuesday saying order processed didn't include tracking num... See more

Rated 4 out of 5 stars

Only four stars as the initial keys didn't fit, but a five star service. Great comms on the problem keys (high security, barrel lock keys created from photos), then replacements arrived the next... See more

Rated 5 out of 5 stars

Excellent service. Lost our safe key and only had a very old and worn spare. Contacted 4 or 5 different companies and We Love Keys were the only ones that offered a solution. Great communication f... See more

Rated 5 out of 5 stars

Hi its my first time using We Love Keys I had great CS ,three nice new shiny keys delivered fitted perfectly quick delivery , I had put 2 orders in so 2x postage to make 2 different keys , I e m... See more

Company details

  1. Locksmith

Written by the company

We are an online based key cutting business located in London - United Kingdom. We have over 30 years of experience about keys and locks. We Love Keys also ships worldwide! wherever you are in the world, we can help you get your keys cut. We also operate a locksmith business in London called 1st Metropolitan Locksmiths. if you need help with changing a lock or open a door, you know who to call! One of our best sellers are Abus keys, Yale keys, traditional safe keys and tubular safe keys. We make a wide variety of keys and we made sure to organise them on our website so they are easy to find. If you can not find the keys you need on the We Love Keys website, do not hesitate to contact us, our info are on top of the page. We will do our best to assist you. Did you know that you get a discount on ALL our listed products? Basically, the more you order, the less you pay! The discounts are listed next to each product so you know exactly what you are paying! We also offer delivery options for UK based and international orders. Next day deliver, tracked delivery and signed for up until the standard delivery, we have it all. Your feedback is important to us, please let us know how we can assist you best!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

102 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(102)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a problem with a lost key.

Had a problem with a lost key.. Contacted these people and they were very helpful, sorted a key, delivered the following day.. problem solved.
Would definitely use them again.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Wow, what a fantastic service. Still can't get my head around sending a photo of a safe key and it works.
Blown away from this service. 5 Star. Ordered 2 spares as well.

7 February 2025
Unprompted review
Rated 4 out of 5 stars

Error swiftly corrected

I find it odd that there are so many one star reviews. The first key I received was the wrong one, but when I messaged them I had a swift reply and replacement. And an explanation that somebody probably mistyped the number hence wrong key cut. No quibble, swiftly corrected, replacement send by first class post. Excellent customer service, hence my being perplexed by there being so many one star reviews.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and very responsive

Great quality of service. Mine was a slightly difficult requirement with some higher security keys. Due to change in requirements we had to cancel. Refund was immedate. Communications were very effectively and clearly understood and done in an extremly proffesional manner. Would definatly recommend their sevice to anyone.

20 December 2024
Unprompted review
Rated 3 out of 5 stars

Shocking post

Ordered keys on Nov 21st with a 4 day delivery promise and signed for
Arrived today Dec 14th just dropped through the letter box and no signature
Postal disservice you are disgraceful

14 December 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

Great company and wonderful service. Incredibly fast and knowledgeable. Highly recommend.

7 December 2024
Unprompted review
Rated 1 out of 5 stars

No response from company

Keys were cut from photo and delivered quickly but don't fit. Contacted company several times with no response. Poor customer service.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service really happy!

Amazing service really happy!
Sent images of my ebike lock to this company as the manufacturer‘Raymon bikes’ said they wouldn’t replace and never shipped the bike with a code card for the Abus lock.
These guys had images and shipped it within 48hrs. Pleased to say it’s a perfect match.
Will use these again!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I had lost my keys to my parcel

I had lost my keys to my parcel
Box and the company that make the boxes don’t keep any spare keys !! I looked online and found we love keys, I sent photos of the lock to them, they came back and said they could make the keys 🙏🏻, it did take a while to receive them but I just put a note on my box to tell people to knock the door, overall good company and good customer service

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I couldn’t access my safe and couldn’t…

I couldn’t access my safe and couldn’t find the standby key. I had the key code though, sent a message through to we love keys. They confirmed the code, placed the order before 3pm and the service was superb.
Within 24hrs, Royal Mail had delivered the key and my safe was open.
Great service.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent fast service.

I live in a flat and found it impossible to get keys cut in the usual places so thought I'd give this company a try and I am very pleased I did.
I needed two keys - one came within a few days after I had sent in the pictures.
The other I hadn't taken the photos correctly so I received an email asking me to re-send which I did and the key arrived within a couple of days. Excellent service and I would highly recommnd.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

Pretty good

Customer service responded quickly to my request, key was reasonably priced(ish), certainly cheaper than from manufacturer anyway, though the key shop I used to go to would have likely been 50% cheaper. Regardless I was happy with price.

4/5, one star removed as delivery took one week even with first class postage, which isn’t totally unreasonable but could have been faster, and while it was a specialty key, it wasn’t a particularly tricky one, perhaps they didn’t have the blank in stock.

Overall would use again

4 September 2024
Unprompted review

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